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Manager - Network Voice Operations Resume

Plano, TX


Confidential, Plano, TX

Manager - Network Voice Operations


  • Manage eleven (11) Fulltime Employees and four (4) contractors.
  • Chair monthly Partnership meetings with all telco vendors as well as act as liaison to the internal divisions concerning all voice telecommunications.

Voice Engineer



  • Responsibilities encompass the maintenance and upkeep of eight Confidential SX-2000 Light PBX systems throughout United States.
  • Maintain five (5) Octel 250 voicemail systems.
  • One of six personnel responsible for any design changes concerning telecommunications for Confidential .
  • Engineer Cisco Call Manager currently used by 10,000 personnel.
  • Engineer Cisco Unity Voicemail system currently used by 13,000 personnel.
  • Helped design an IPC solution for over 20,000 phones to VoIP.

Confidential, Tampa, FL

Telecommunications Contractor


  • Responsibilities encompass the maintenance, upkeep, moves, adds and changes of four onsite Confidential SX-2000 Light PBX systems.
  • Maintain five (5) Octel 250 voicemail systems.
  • Also add input for any design changes concerning telecommunications within the plant.

Confidential, Frederick, MD

Sr. Supervisor


  • Responsibilities encompass the maintaining and upkeep including installation, programming, moves, adds, changes, training of personnel and maintenance of nine (9) Confidential SX-2000 Light and seven (7) Confidential DK280 telephone systems throughout the Mid-Atlantic States.
  • Also maintain Taske ACD systems for seven (7) of the Confidential systems, and AVT 4.0 voicemail for all 16 systems. Supervise one (1) employee.
  • Responsibilities encompassed the installation and wiring of telephone and cable outlets for residential dwellings and small business offices.

Confidential, Rockville, MD

Director of Support Services


  • Responsibilities encompassed programming and upkeep of all telecommunications for 15 locations.

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