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Infrastructure Lab Manager Resume

Austin, TX

SUMMARY:

  • Extensive experience in IT operations offering a combination of experience, field noledge, leadership, and hands - on skills.
  • Recognized by supervisors, team members, customers, and vendors for exceptional dedication, skill sets, perseverance, and positive attitude. Creative problem solver who excels in a 24x7x365 operations team.

TECHNICAL SKILLS:

Technology Proficiency: Senior level experience in System Administration (all aspects of Windows & Linux, HP/Dell/IBM/Sun Servers) and Network Engineering (design and engineering of commercial Cisco - powered network). Cloud services such as vCloud, AWS, Azure, TACACS, Radius, LDAP, AD, and Kerberos. DNS(BIND), DHCP, SMTP. Multiple s that include ITIL, Microsoft, Cisco, CompTIA A+&Project+, Citrix and VMWare.

Hardware: HP/Dell servers and networking, ML, DL and BL series C7000 chassis, interconnects and blade servers Tape Libraries; Cisco routers(BGP, OSPF), switches(Layer2/3&FC), firewalls(PIX, ASA, SSL, VPN), load balancers. SAN, NAS, RAID, JBOD vendors including HP, EMC, Netapp and Clarion; Citrix Netscaler, Fortinet, Watchguard Applications VMware vRealize, Citrix; MySQL, Sendmail, Postfix, BIND, Apache; Veritas Netbackup, Symantec Backup Exec Microsoft servers and operating systems such as IIS, Exchange, SQL, Sharepoint, CRM, Office365; Salesforce.com, Nagios, MRTG, Whats Up Gold, HP Systems Insight, Netflow, DNS, SSL including issuing authorities, Python, PowerShell, SQL Clustering

Team Building & Leadership: Project manager, mentor, trainer, and coach for diverse technical teams. Use positive feedback and honest, yet constructive criticism to influence performance improvement. Gain consensus and buy-in at all organizational levels through continual communications and cooperative approach.

PROFESSIONAL EXPERIENCE:

Confidential - Austin, TX

Infrastructure Lab Manager

Responsibilities:

  • Confidential, A Lockheed Martin Company, offers a broad range of technical and management expertise to our customers. Our solutions are delivered through four Service Delivery centers of excellence to provide specialized expertise
  • Professional Services, Infrastructure support, Software and Systems Engineering, and IT Services.
  • Analyze and implement alternative solutions and document costs, solution designs, and trade-offs, Develop and direct system testing and validation procedures, and documentation, Determine system performance standards
  • Analyze information to determine, recommend, and plan computer specifications and layouts, Configure backups, networking and security s, Author disaster recovery plans and tests, lead evaluations and audits utilizing vulnerability scans to identify weaknesses in networks, applications, and other systems for compliance with policy

Confidential - Austin, TX

Senior Systems Administrator

Responsibilities:

  • Confidential is an IT services Provider helping customers with all of their technology management needs. The Senior Systems Engineer takes the lead role in managing the IT department and designing and supporting the client’s infrastructure.
  • Duties include responsibility of the uptime and performance of the network and servers, data archival and restoration, patching, monitoring and responding to alerts.
  • Remote support of customer equipment utilizing Remote Desktop, VNC across VPN tunnels. Support of Private line circuits from office to Internet and Datacenters.
  • Administration of hosted and cloud solutions. Design and implement highly available infrastructure including disaster recovery and business continuity planning, testing and execution. Support and change management documentation. Documentation of existing topologies. Plan and execute maintenance.

Confidential - Austin, TX

Director of Operations

Responsibilities:

  • Oversee all day-to-day operations for technical support team supervising 6-12 engineers and technicians. Recruited, interviewed, hired, and retained team members. Plan and communicate customers’ future installations with team including outside contractors.
  • Manage all datacenter facility vendor relationships, including UPS, PDUs, HVAC, ATS and generators. Purchase servers, networking equipment, consumables, and electrical/mechanical equipment that support internal and customer needs.
  • Design, manage and support Networking and computing systems to support thousands of customer applications in a Tier3 Datacenter environment.
  • Design network to support dedicated managed servers and colocation customers, including major changes such as BGP sessions with new backbone peers.
  • Install security cameras and perform adds/moves for physical security system, including security of doors, locks, card readers, control panels, and software. Oversee daily maintenance of critical systems, including transformers, electrical switch gear and distribution cabinets, generators, and others.
  • Manage adds, moves, and changes for the telephone system. Ensure compliance of data for SAS70 (SSAE16) audit.

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