PROFESSIONAL EXPERIENCE:

Citrix Engineer

Confidential, New York

Responsibilities:

• Provide user support for approximately 400 Citrix servers on 2008/2012 platform & virtual desktops running Windows 7 with 1600+ users
• XenApp 5.0, 6.5 & 7.6 with published desktops in a Netscaler/Storefront server environment
• XenDesktop 5.6 & 7.6
• Citrix Director & Citrix Studio experience (7.6); Desktop Director, AppCenter (6.5) & Desktop Studio (5.6)
• Utilize PVS Server (7.6 & 5.6), published apps & app streaming
• Supporting migration from 6.5 to Citrix 7.6 environment (VDI to VDA)
• Administer VMware servers using V - sphere 5.5 clustered environment.
• Troubleshoot Lotus Notes & other app issues in a Ctirix environment

Citrix Engineer

Confidential

Responsibilities:

• Implement change management procedures
• Provide user support for approximately 100 Citrix servers with 1600+ users
• Trained HelpDesk on simple troubleshooting related to Citrix users (i.e. profile issues) & wrote procedures for their Knowledge Base
• Support XenApp 5.0 & 6.5 Published Desktops in a terminal server environment with Netscalers & Storefront
• Support XenDesktop 5.6 with both XP & Win 7 OS’s - migrations
• Build VM’s in VMWare 5.5 using templates
• Utilize PVS Server to stream applications & desktops
• Upgraded software & OS on master images, then pushed out to target servers/desktops
• Used Splunk reporting tool to troubleshoot user connection issues.
• Publish individual applications that required specific licensing or to users who did not utilize the published desktops

Citrix Engineer

Confidential

Responsibilities:

• Install, upgrade & Publish applications on Citrix using Access Management Console (AMC)
• Package installation of several applications for use by 800+ users / Citrix (XenApp 4.5, 6.5)
• Build Citrix servers (Windows 2003 & 2008)
• Implement change management procedures
• Provide support for Citrix servers
• Package Citrix streamed applications
• Write Batch files & VB Scripts to automate processes

Associate IT Engineer

Confidential, Saint Mary’s, GA

Responsibilities:

• Package installations of applications on 200+ Windows Terminal Server / Citrix (XenApp 4.5 & 6.5) environment for large mail order pharmacy
• Install, upgrade & Publish applications on Citrix using Access Management Console (AMC)
• Enable/Disable logins using AMC
• Responsible for maintaining backup system (CommVault)
• Access Virtual Machines using VMWare
• Project engineer for Terminal Server application virtualization (Microsoft App V)
• Manage RSA tokens for VPN
• Familiar with Program Neighborhood & Citrix ICA Client
• Used SCCM to push installation packages & updates to PC’s & laptops
• Manage patching schedule and provided instructions for running updates in 200+ server, 10,000 user environment
• Applications used: Visual Basic Script, Batch files, Microsoft Application Virtualization (App V)
• Perform security updates on all servers on quarterly basis in accordance with Sarbanes Oxley (SOX).
• Maintain Enterprise standards on the site level to meet SOX requirements.
• Provide Blackberry support.
• Provide after-hours Change Management activities as needed.
• Use Remedy ticketing system for ticket tracking.
• Primary system manager for Witness eQuality© call recording system & TDM recorders for single site
• Troubleshot all levels of hardware/software issues.
• Responsible for initiating the LAN Server Lifecycle process for all new servers at site & following up to put server into production.

Network Engineer

Confidential, Patrick AFB, FL

Responsibilities:

• Provide technical support for 150+ Win 2000 Workstations, 2 Win 2000 Servers on a large .mil domain & several assorted Laptops & Printers.
• Constant support for 40 student use computers for approximately 200 students.
• Manage computers physically & remotely
• Manage Group & User accounts using Active Directory
• Troubleshoot network configuration & connectivity
• Install various software as needed
• Apply security patches to all systems ASAP
• Installed & configured EListen survey software package, troubleshot deployment issues
• Installed, configured & troubleshot Groveware Calendar software
• Wrote Visual Basic Scripts to locate locked user accounts & gather logon events remotely
• Secured Apache & IIS Web servers for Air Force Cert compliance
• Wrote documentation for DoD Server Security Accreditation
• Migrated user data during PC equipment upgrade
• Fill in for Access database manager when necessary

Windows NT/2000 Systems Administrator

Confidential, Melbourne, FL

Responsibilities:

• Installed Win 2000 Server, Oracle 9i, Apache, Tomcat & WebLogic on more than 10 Dell PC's
• Managed, maintained, reset & configured 7 Servers for ITL (Integration Test Lab) at developer & tester request to maintain a controlled testing environment
• Beta tested Win 2003 Server to gather information for future software development and version releases.
• Troubleshot & researched technical, OS specific issues; saving several days of unnecessary work
• Troubleshot Apache, Tomcat & WebLogic configurations, solved specific issues with software
• Provided feedback to developers & testers, allowing prompt code corrections for nightly build
• Served as backup for the Solaris Systems Administrator as well as assist with daily functions
• Created database instances, dropped schemas, edited SQL scripts as needed
• Wrote Command scripts to automate manual installation procedures
• Wrote Visual Basic Scripts to simplify & speed up resetting ITL machines.
• Edited Python scripts & XML files to correct errors, then passed information on to developers
• Created documentation of installation procedures for Harris’ PC based NetBoss™ software

Desktop/Network Technician

Confidential, Cape Canaveral, FL

Responsibilities:

• Migrated users from MS Exchange Client & Schedule+ to MS Outlook via SMS and/or on-site
• Supported 1800+ workstations running various Windows systems 95 through XP
• Other support duties as needed

Network Administrator/Engineer

Confidential, Melbourne, FL

Responsibilities:

• Managed 3 NT 4.0 Servers
• Provided user support and for Win98/ME platforms, including hardware, application & network troubleshooting
• Added/modified/deleted user accounts
• Administered Exchange Server 5.5, MS Outlook 2000
• Managed Corporate Web site
• Administered Paradox Database & Proprietary Inventory software
• Purchased and inventoried hardware and software
• Provided suggestions to increase network performance & implemented as required
• Coordinated and performed all upgrades to network systems
• Calibrated bar-code scanners & maintained bar-code printers

Network Administrator

Confidential, Jacksonville, FL

Responsibilities:

• Managed 1 Novell 4.11 Server and 1 AS/400
• Migrated Novell
• Supported Win 95/98/3.11, DOS platforms, including hardware, application & network troubleshooting
• Added/modified/deleted user accounts
• Manually configured TCP/IP on PC's
• Programmed with COBOL, Visual Basic 6.0 and Access 97
• Administered System 36 and Access 97 database
• Purchased and inventoried hardware and software
• Provided suggestions to increase network performance, implemented as required
• Coordinated and performed all upgrades to network systems
• Rewrote and updated Standard Operating Procedures