Q U A L I F I C A T I O N S

Computer:

I have VCP VMware and MCP Microsoft certifications. I have experience administrating, building, networking, installing, configuring, upgrading, and troubleshooting for hardware and software applications for client and server. I have been working in the hosting environment for many years. I am also experienced in web design and graphics.

Language:

I lived in Mexico for twelve years, and I am bilingual. I speak both English and Spanish fluently.

W O R K H I S T O R Y

Confidential

As a VCP certified Virtualization Engineer, I provide VMware installation, configuration and support for our internal infrastructure and enterprise level customers using VM's with both Windows and Linux platforms. I also implement and maintain Cloud technology for our internal infrastructure and hosting customers.

Confidential

• As a VCP certified Virtualization Engineer, I provided VMware installation, configuration and support to our enterprise level customers using both Windows and Linux platforms, and I have performed the function of resident Physical to Virtual conversion expert and Capacity Planner expert. I leveraged my expertise to analyze and plan the conversion of 50 of our large customer's physical configurations to new virtualized environments, and then performed successful conversions of these environments. I also wrote and maintained our documentation and wiki in this department.
• As a Lead Technician in the Intensive segment I was teamed up with an account manager and supported a dedicated customer base. I used my skills and expertise to plan and build new customer configurations, and maintain and upgrade existing configurations. In addition to providing server and software support, I performed monthly account reviews and capacity planning engagements.
• As System Administrator in the Intensive segment, I provided Windows server and software installation, configuration and support to enterprise level customers. I created processes and streamlined several of our existing implementation processes to deliver new configurations to our customers quicker and more accurately, which greatly improved our delivery time and quality. I documented these processes in our wiki resource for access by all of our technicians.

Confidential

I provided technical support as an HDA on the Infrastructure Team at the PepsiCo Support Center. I supported the network, hardware, VPN, operating systems and software packages. These systems included LAN/WAN, Windows NT Server/Workstation, OS2 Warp Server/Workstation, MS Exchange, Lotus Notes, Outlook, MS Office, Lotus SmartSuite, printing etc. Some of the tools that I used in this position were Peregrine, Knowlix, Tivoli Remote Control, RCMD, UDF Builder, Call Path, Witness and many others.

Confidential

• I provided technical support to Premier customers in all Latin-American countries. I provided support for all of the Microsoft products installation, configuration, troubleshooting including operating systems Windows NT, 2000, XP and Active Directory. I also provided translation services for other Support Engineers dealing with Spanish speaking Premier customers.
• Confidential I have built and maintain my own Windows 2000 network from the ground up with Active Directory, Terminal Services, MS Exchange, and also Linux firewalls and external DNS servers for the purpose of providing internet access and web hosting services on Windows 2000 Server/Advanced Server and IIS 5.0 Confidential
• As a technician I built custom servers and workstations. I installed LAN's and WAN's, installed/configured routers, I gave telephone based technical support to various degrees of users and did on site diagnostic and repair for network, server, and workstation problems, network administration configuration, troubleshooting and maintenance of network and monitoring tools . Windows NT 4.0, Windows 2000 Server/Advanced Server, Active Directory, Terminal Services, Citrix, IIS 4.0/5.0.

Confidential

• White's Electronics contracts my services for translation of technical manuals for their products into Spanish.
• Confidential I was responsible for the design and maintenance of the web site for Southwestern University's Distance Education program Confidential
• I worked with FrontPage98/2000, streaming media, and animated images. I resolved network and workstation related issues, and I installed hardware and software. For the media department I recorded, edited, and duplicated lectures for the Distance Education program in both audio and video formats.

C O M P U T E R S K I L L S A d d I t I o n a l D e t a I l s

Operating Systems:

• VMware ESX 3.5, ESX 4.0, ESX 5.0 and vSphere
• Windows 2000 Server/Advanced Server Active Directory , Windows 2003, Windows 2008
• Windows NT Server and Small Business Server
• Windows 2000/XP Professional, Windows 7
• Mac OS
• Linux
• Software:
• OpenOffice
• Microsoft Office
• Microsoft IIS
• Microsoft Exchange Server
• Microsoft Proxy Server and other firewall systems
• Microsoft FrontPage
• Network Monitoring Tools Various
• Lotus Notes
• Corel WordPerfect Suite
• I learn new software very quickly .
• Networking:
• Remote Desktop/Terminal Services
• TCP/IP
• LAN/WAN
• VPN

Other:

• Building servers and workstations
• Installing/upgrading hardware and software applications
• Troubleshooting and resolving problems
• Recovering lost or deleted data