SUMMARY:

Confidential is and experienced Voice & Collaboration network engineer specialized in Video and Voice network convergence design, implementation, troubleshooting and operation as well as IP Communication (IPT, UCCE, CVP, and UCCX). He also brings a vast experience in various business environments including Government, Insurance, Financial, Healthcare and Consulting. Faustin possesses an ability to translate highly complex business requirements into technical solutions and viable elegant system designs. He demonstrates an excellent ability to learn and integrate new trending cutting age Technologies (SIP, SBC, CUBE, VMware, Collaboration) in the Telecommunication Industry. He works well in a fast and team environment, and possesses excellent communication and interpersonal skills.

TECHNICAL SKILLS:

Voice Collaboration & Contact Center Express: Cisco Voice & Collaboration solution, CUCM version 8.x, 9.x 10.x & 11.0, Unity v 10 & Up, CUBE, SRST, IM&P, DNS, TFTP, NTP, AD integration, UCCX, Jabber Client, SIP PSTN access, CUSP, H323, MGCP & SIP protocol as well as Voice Gateway. Emergency Responder - CER v10.5 & 11.0, CME & CUE. VCS & Cisco Expressway (C&E), Prime Collaboration Assurance and Provisioning, and WebEx integration, Provision resources for Voice/Video conferences/Telepresence. Staging BE6K and BE7K in UCS B/C - series blade servers, VM Design, UCS B-Series blade servers, Meeting Place.

LAN, WAN, WLAN: Ethernet, FE, GigE, ISDN, FR, VPN, firewall, NAT, PAT, TCP/IP, VLAN, VTP, SNMP, DSL, Wifi, Wimax802.11 a,b,g, Network design implementation, RIPv2, OSPF, BGP, IP add & cabling management

Voice & Video IP Telephony: SIP, MGCP, SCCP, H323, H225, H264, Skinny, Cisco IP phones (79XX, 88XXseries, BCM), Codec: G.711, G.729, FXO, FXS, QoS, ToS, CoS, COR, VG224, VG204, ATA186, UC 500, CAC, SRST, SIP, SBC, VPN, Cisco Voice VXML Routers Gateways (4400 series) & Switches, ASA firewalls, Codec, etc…

OS & MS Office: Window ( XP, Vista,7, 8 & 10), Word / Excel, Visio, Power point, Note++, OneNote, Access, Unix/Linux, Smart-draw, ProjectMonitoring, Management

Data Analyzer Tools: Cisco Prime Infrastructure, Service Manager, Splunk, Solarwind, SecureLogix, Tyler 7, HP open-view, Netcool, Nagios, Ethereal, Sniffer, HCA (empirix), Ciscoview, Ciscoworks, Alarm viewer, Clarify, Agilent E6474A

PROFESSIONAL EXPERIENCE:

Confidential, Wixom, MI

Network Systems Engineer

Responsibilities:

• Staging, Installation, maintaining and preforming video and phone endpoints upgrades
• Function as a point of escalation for operational entities regarding regular or complex issues
• Work on major issues while engaging vendors on Enterprise VoIP deployments
• Own and fulfill small to large strategic or tactical projects within voice engineering
• Build and test new Cisco voice configurations and proceed with Licenses & certificate install.
• Work cross functionally to craft implementation plans and project timelines
• Provide timely updates to management regarding progress and risks to integrity and timelines.
• Maintain good working relationships with vendors to keep abreast of emerging technologies

Confidential, Detroit, MI

Voice & Video Engineer

Responsibilities:

• UCCE Production cluster
• Admin cluster (non- ucce)
• Meeting Place (upgrade, migration, etc…)
• WebEx Platform
• CUSP maintenance
• Operate and maintain Video Telepresence System with Confidential
• Voice & Video Endpoints (EX60,90, SX80, DX in Teleconference room)
• 10K IP Phone firmware deployment
• 50 Voice PSTN Gateway IOS & configuration deployment

Confidential, Bloomington, IL

Solution architect

Responsibilities:

• Configure and support proactively and reactively the Multi-site and Technology environment at Confidential with 36 Virtual Mega-clusters.
• Monitoring is performed on a daily and weekly, monthly basis over 200K endpoints.
• As needed I will plan a process and implementation of Operating System version upgrade across all 50 States and Canada.
• Established and Maintained accurate documentation for further use and for field technician training purposes.
• Provided training and mentoring to lower level resources and define / mature process to allow for a higher standard of consistency across departments and skill groups.
• Involved in the quality testing of new technologies before full deployment across the entire network. Quality is needed for compatibility with the current and existing network.
• The Infrastructure was based on a centralized CUCM 7.0 and Unity Connection 7.0.
• The existing environment was a combination of a data network, Aspect Call center, and Nortel IP telephony system.
• As of 2010 ODJFS phased out the Nortel IP telephony system with Cisco IP Telephony system.
• As IPT Engineer deploying and supporting Cisco Call Manager Version 6/7and utilized BAT skills
• Worked on project based roll outs at the SOT (State Office Tower).
• Designed, engineered, configured, tested and supported CME and Unity Express Implementation and rollouts in severe ODJFS Counties.
• Designed, engineered, configured, and tested CME and Unity Express infrastructure and applications such as Auto Attendant, SRST, etc.

Confidential

VOIP / IPT Design Engineer

Responsibilities:

• Worked on the design, installation and configuration of Cisco Call Manager in a Clustered Solution; Cisco Unity Voice Mail / Unified Messaging design and configuration; Routers/Voice Gateways.
• Acted as liaison between internal users/staff, and all RBOC, Telco, and Network carriers related to design activities.
• Engaged in the engineering, implementation, and support of Confidential infrastructure platforms used in the operation of small branch locations through call center, campus and data center locations.
• Perform traffic analyses and capacity analyses of PBX and Voice Mail systems.
• Responsible of documentation changes to system configurations.
• Provide high level of customer service to Confidential internal client base.
• Utilized ability to effectively communicate highly technical options / solutions to widely varying offices.
• Performed detailed planning and implementation of the internal Cisco Call Manager upgrade from v3 to v6.1 and insured the integration with Exchange UM for voicemail (similar to Octel system) as oppose to Unity system.

Confidential

Responsibilities:

• Managed Confidential nation wide network IP addressing scheme for the entire call center.
• Developed and troubleshot multiple LOB scripting which resulted in half a million dollar saving for financial institution.
• Ensured efficient routing and Translation route from ICM scripting to Aspect CCT (call control tables).
• Planned and maintain documentation for multiple LOB, products and sites.
• Provided 2nd level 7/24 technical support of the Confidential Contact Centre environment to ensure continuous availability of services to its external clients with specific focus on IVR, CTI, ACD.
• This served 1000 plus agents in the Confidential contact center.
• Client support with needs through design, development, testing and implementation of Cisco ICM, Aspect Call flows.
• Ensured the integrity of both ICM and Aspect ACD database through ongoing administration Aspect call control tables, ICM route and translation tables.
• Responsible for execution and ongoing BRP (business response process) and Bell Canada Default Routing designs for Toronto, Montreal and Vancouver.
• Worked with Bell to address carrier interfaces to ACD, and ICM system.
• Developed training documentation for both platforms: ICM and Aspect ACD integration.

Confidential, Arlington Heights, IL

IMS/Wimax - Systems Delivery Engineer

Responsibilities:

• Performed VoIP testing over IMS/Wimax network and provide value added services
• Worked on Cisco and Confidential wireless switches and access Points
• Performed design, configuration, implementation, and management of wireless networks
• Problem identification, testing, and resolution.
• Provided technical information, troubleshooting tips, Training and assistance to Wateen Telecom team.
• Established a documentation on all issues researched and resolved as well processes
• Acted as a liaison between our customers (Wateen telecom - Pakistan), vendors (Clearsight, Touchstone, Empirix) and developers in Confidential lab in Swindon-UK.
• Responsible for defining and developing process and operational efficiencies to improve lines of communication between parties and standard protocol for Technical and Production Support issue resolution.
• Responded to technical support calls to ensure customer satisfaction, analyze trends of calls and follow up with customers as well as escalate calls for issue resolution and follow-through.
• Identified and investigated customer escalated problems, issues, and circumstances using Clarify as internal tracking system tool and providing recommendations, alternatives, risks, and benefits to the customer.
• Represented the Company on NPI projects ensuring the new products are fully supportable. Provides site analysis for new products.
• Used Agilent and Empirix (HCA) VoIP testing tools in an IMS testing lab environment.
• Performed Networking/Communications SoftwareNetwork and Internet SecurityMeasurement and Tuning

Confidential

IP Telephony Engineer - VoIP design and implementation

Responsibilities:

• Provide Assessment and Documentation of pre-Deployment and Network Readiness:
• Define High-level VoIP Requirements.
• Verify Inter-Site readiness.
• Service Provider Relationship.
• Defined Performance Management Architecture.
• IP-PBX design and configuration for 5000 + users with IP and Analog phones.
• Designed Routers and Firewall configuration for RTP packets delivery in timely manner.
• Flat architecture with real time load balancing, redundancy and fault tolerance.
• Logical migration paths for legacy environments.
• Performed Bandwidth allocation and estimation for VoIP, based on the voice compression scheme used (G711, G729ab, G729) and the existing data traffic on the network.
• Ensured “traditional call quality” on existing data network, by upgrading LANs access links, network equipment.