Cisco Voice Network Engineer Resume TN - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Cisco Voice Network Engineer

Confidential

Responsibilities:

Supporting multiply companies with CUCM, CUC, CUP, UCCX, CUBAC, Gateways, Zoom Recording. Troubleshooting to end resolutions of all voice related issues with PRI, SIP, RTMT.

Cisco TAC Support Voice Network Engineer

Confidential

Responsibilities:

Supported the UC500 and UC300 series devices in TAC for Cisco Small Business Support via Webex. Received inbound calls from customers needing assistance, and documented cases in Cisco's ticketing system.
Troubleshoot a variety of Small Business devices that work in conjunction with the UC500/UC300 including ATAs, IP Phones, Routers, Firewalls, Switches, and Access Points.
Commonly worked in CLI interface and CCA to troubleshoot issues related to CME, CUE, IP Phone registration, call failure, missing audio, call routing, IP connectivity, and other issues. Documented cases and resolved issues in a timely manner, following the appropriate procedures set forth by Cisco.
UC500 Phone systems, H.323, SCCP, SIP, T1, PRI, CME, CUE, VPN, SSL, IPSec.

Confidential, TN

Network Engineer - Technician

Responsibilities:

Installing Networks, Wireless Systems and Repairing Computer Hardware for Home Users.
Setting up Routers, Switches, Access Points, Security Cameras, Printers, PC s, URL Web Filtering.
Setting up Remote Access, Port Forwarding for Accessing Applications.

Computer Systems Technician

Confidential, Portland, OR

Responsibilities: