SUMMARY:

• Self - motivated, forward thinking, and results-oriented professional with excellent interpersonal and leadership skills that have been honed by a diverse
• Technical background as an architect and engineer of various technologies managing on-site, remote, and cloud solutions which enhance customer experience, speed delivery, and reduce TCO of administration.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows (Server 2003~2012, 7, XP, NT 4, 9x, & 3.x), Terminal Server, DOS, NetWare 4.11 & 5.0, Unix (Linux and Solaris), Mac OS, AmigaDOS

Hardware: Cisco 7500, 2X00, 1X00, Series Routers HP Proliant servers IBM Netfinity Intel 1000 & 2000 Series Servers NCR 3200, 3300, 3400 (S24+) series servers and desktops NetApp F700 Series File Servers

Hypervisors: VMware ESX 2 - 5 Microsoft Virtual Server & Hyper-V (including Core deployments)

Applications: Active Directory, NDS, Exchange Server 5.5/2007 (MS Certified), SMS 1.2 & 2.0, SCCM 2007 & 2012, SQL Server (~2014), Citrix Metaframe 1.8/XP, Check Point Firewall-1/VPN-1 v4.x, Internet Information Server v.4-7, Visual Basic, Visual C++, Borland C++, Dazel, Office 9x-2000, Outlook, MS Access, Internet Explorer, Netscape, Adobe Acrobat, FrontPage 97,Ghost, Drive Image Professional, PC Anywhere, McAfee Remote Desktop Controller, McAfee Helpdesk, Amdoc s ADS Selling, SnifferPro, Bay Networks VPN, HP Openmail, HP OpenView, CiscoWorks 2000, Compaq Insight Manager and Agents, Veritas Backup Exec, Visio, WinBatch, and other 3rd party and proprietary applications.

Word Processors, Graphic Design Packages: MS-Word (all versions) & WordPerfect for Windows Visio, Page Maker for Windows (all versions thru ver6), Quark Express, Corel Draw, Adobe Illustrator, Corel Draw, Adobe Photoshop, MS Publisher

PC Diagnostics, Memory management, & Utilities: Norton Utilities and Diagnostics & QEMM

Network Diagnostics & Test Equipment: Digital & Analog Oscilloscopes, (Tektronics, Fluke) Time Domain Reflectometers, Spectrum Analyzers, Digital Voltmeters, Data General Sniffer Network Monitor, Performance Monitor, Trace Utilities, Sniffer products, Fluke LAN meter

Programming Languages: Assembler, Basic, Q Basic, Visual Basic 4.0-6.0, Borland C+, Visual C+ 5.0, Pascal

HelpDesk Software: McAfee, Remedy, Scopus, Vantive, & other proprietary interfaces

PROFESSIONAL EXPERIENCE:

Systems Architect/Engineer

Confidential - Atlanta, GA

Responsibilities:

• Integrated System Center Orchestrator with SCOM 2012 (System Center Operations Manager), SCCM 2012 (Systems Center Configuration Manager), Active Directory, HPSM (HP Service Manager), and several other custom applications as part of an overall effort to reduce cost, improve speed to delivery, and enhance manageability of the data center using automation.
• Developed and documented over 120 SCORCH (System Center Orchestrator) runbooks, using standard integration packs (AD, Azure, SCOM, SCCM, etc.) and custom activities (PowerShell, Java, XML, Visual Basic, etc.) which served as the foundation for integrating and orchestrating various business processes.
• Improved speed to delivery for customers via SCORCH runbooks which automated manual tasks and reduced ticket closure times from 2 hours to an average of 90 seconds.
• Enhanced management's visibility into operations by integrating SCOM 2012 with Azure OMS in order to utilize Microsoft tools such as Power BI for enhanced reporting.
• Managed 2300+ servers and applications using SCOM 2012 (integrated with SCORCH) to monitor and perform automatic remediation of software issues where possible, and automated escalation (HPSM, Automation Point), text paging, etc.) to systems engineers when necessary.
• Improved system up-time using SCOM 2012 (and MP Studio) by developing custom monitors and tasks which increased the staff's proactive administration capabilities by reducing the time and effort time spent on reactive administration.
• Migrated 15000 client systems (servers & workstations) from SCCM 2007 while consolidating two separate System Center Configuration Manager environments into a single SCCM 2012 infrastructure.
• Significantly reduced footprint of SCCM from over 100 servers (including management points and distribution point) to almost half.
• Minimized effort required to configure and deploy software updates for Microsoft and 3rd party application (IE Adobe, Java, etc.)
• Actively drove and participated in architecture, design, planning, documentation, implementation, and support (proactive & reactive) in areas which included high availability clusters, monitoring, web services, and systems management.

Technical Lead

Confidential - Atlanta, GA

Responsibilities:

• Technical Lead for team of 8 tier 2 & 3 staff members who actively drove and participated in architecture, design, planning, documentation, implementation, and support (proactive & reactive) in areas which included high availability clusters, monitoring, web services, and systems management.
• Co-developed and supported the implementation of monitoring and automated workflow processes of a virtual machine environment with a virtual machine count in excess of 1200 VMs using vFoglight.
• Deployed and managed a System Center Configuration Manager environment with over 12000 clients (servers & workstations).
• Migrated 12000 SMS 2003 clients to a SCCM 2007 infrastructure.
• Architected and implemented Hyper-V infrastructure with System Center Virtual Machine Manager (SCVMM)
• Managed multiple hypervisor environment with over 150 physical hosts that included Microsoft Hyper-V, Citrix XenServer, and VMware ESX within an large infrastructure that existed in locations across most of the eastern half of the United States.

Systems Architect/Engineer

Confidential - Atlanta, GA

Responsibilities:

• Architected and implemented 1st deployments of MSCS clusters (supporting Microsoft SQL) into the corporate environment to consolidate standalone SQL instances resulting in “blueprint” for future service focused deployments utilizing Microsoft Windows platforms.
• “Pioneered” the deployment of non-mainframe based virtualization that aided in altering a deployment methodology which saved the Company no less than $1.5 million in 2010 alone.
• Migrated standalone fax server environment to a hybrid solution that supports service levels of at least “99.999%”
• Migrated corporate file servers from standalone hosts using EMC Rainfinity to EMC Celerra NAS, and provided “last line” of support for “zero-downtime” to ensure availability for many departments and applications.
• Deployed several dependable, innovative solutions which provided modern capabilities to a mobile workforce with locations covering the majority of the eastern half of the United States.
• Developed several VB .NET utilities and other scripts used as foreground and background tools to facilitate automation of reactive and proactive tasks.

Lead Systems Engineer

Confidential - Atlanta, GA

Responsibilities:

• Engineered a custom server management application for gathering and manipulating server/workstation inventory data within a SQL 2000 database, and presentation of that data via a browser based interface. Additional functionality included the ability to manually edit that data from within the browser based client, connect to those servers via any of the available remote desktop based applications in use, and automatic record maintenance and archival.
• Designed a custom application for central storage of status reports and task management.
• Provided network and systems expertise for numerous internal projects that included technologies ranging from Active Directory, Exchange, SQL Server, .NET, Terminal Server, Citrix, SMS 2003, to VMware ESX based virtual servers.

Senior Network Engineer/Operations Manager

Confidential- Roswell, GA

Responsibilities:

• Proficient business requirements analysis skills that are a result of more than 20 years of in depth Information Technology experience allowed me to provide secure, scalable, and user friendly enterprise solutions to both local and national organizations.
• Designed, managed, and successfully implemented several infrastructure projects (including Active Directory (Windows 2000), Exchange 2000, and SQL Server 2000) for two of the metro Atlanta convention and visitors bureaus.
• Active Directory design and implementation projects included competent requirements analysis in order to generate group policy objects that significantly minimized day to day reactive administration by creating GPOs that: reflect standard security practices, allowed for proper delegation of administrative controls, automate software updates and installations via RIS (Remote Installation Services), and maximized the use of Active Directory’s fault tolerant features (i.e. Distributed Filing System, IntelliMirror, etc.)
• Designed, installed, and managed SQL Server (SQL 7 and SQL 2000) projects for numerous clients using T-SQL programming and other tools necessary to maintain clustered and non-clustered configurations within mission critical e-commerce infrastructures.
• Adeptly managed technical operations at a 25000 ft2 data center by combining my extensive knowledge of Microsoft, Cisco, & other vendor products.
• Designed, managed and successfully implemented a 20 server (Intel 2150 ISPs) E-commerce project, consisting of DNS servers, web servers, mail servers, database servers, and application servers in less than 45 days while resolving print driver issues for a base of more than 1000 users.
• Designed and implemented a Windows NT4/2000/Active Directory based 100 % collocated Microsoft Terminal Server / Citrix Metaframe server infrastructure for Remax of Greater Atlanta that supported over 1000 users.
• Documented and developed testing criteria and techniques for certifying applications and print drivers that were to be deployed into a 1000+ user application environment.

Network Administrator

Confidential - Roswell, GA

Responsibilities:

• Designed and implemented a secure Virtual Private Network that significantly increased productivity for many users while maintaining the integrity of Confidential ’s intellectual property.
• Integrated SMS 2.0 into internal infrastructure while increasing desktop manageability and decreasing support issues.
• Developed test labs and the necessary documentation to implement successful projects within a limited budget.
• Designed and implemented a seamless Windows 2000 migrations plan.
• Designed and successfully implemented a plan to move Confidential ’s corporate servers and client workstations from one location to another with a minimum of downtime.

Systems Administrator

Confidential - Atlanta, GA

Responsibilities:

• Created accounts, configured permissions, and troubleshot LAN/WAN TCP/IP protocol issues in an Windows NT 4 Server based environment with majority of the end users using Windows 95/ME laptops that were configured to work remotely in heterogeneous client environments.
• Implemented less time consuming methods of resolving client issues, while significantly minimizing administrative overhead for other systems administrators via the use of imaging software. Additional duties included inventory, performing backups, generating login scripts and server/database maintenance.

Systems Analyst/Engineer

Confidential - Atlanta, GA

Responsibilities:

• Close, day to day interaction with end-users sharpened my ability to analyze business requirements and produce solid results.
• Integrated proven MS based solutions into a heterogeneous environment as part of day to day systems administration, reducing problem resolution times and decreasing support costs.
• Implemented SMS 2.0 and other MS based management tools in order to successfully deploy software updates and patches.

Systems Analyst/Engineer

Confidential - Atlanta, GA

Responsibilities:

• Designed and implemented automated methods of pushing software updates out to workstations, while significantly minimizing administrative overhead.
• Implemented timely solutions to critical issues in a multi-million dollar business enterprise network environment.
• Integrated over 25000 users into a multi OS environment while ensuring data integrity throughout the project.

Senior Technical Analyst

Confidential - Duluth, GA

Responsibilities:

• Documented and developed effective methods of testing potential solutions to reduce reactive administration which reduced problem resolution times by as much as %.
• Implemented the use of a “Standard Desktop” image, effectively reducing administrative overhead by as much as 1500%.
• Developed fast and successful disaster recovery techniques and documentation for use by the end user and my helpdesk team.
• Effective documentation, team management, and creative solutions instilled a previously unknown amount of confidence in the users towards the IT department.

Technical Analyst

Confidential - Duluth, GA

Responsibilities:

• Designed and implemented a help-desk database using Access 97.
• Reduced outstanding issues in backlogged proprietary help-desk database from 30+ days to zero.
• Participated on team that migrated 800+ users from MS Mail to Exchange Server 5.5.
• Co-implemented SMS into a production environment at a major distribution warehouse.

Tier II Technical Support Analyst

Confidential - Norcross, GA

Responsibilities:

• Provided 3rd level hardware/software telephone tech support for NEC Computers covering desktop PCs. Averaged 40-50 1st level support calls or 15+ 2nd level calls daily.
• Provided resolution to any software or hardware related issues that were covered under the manufacturer’s warranty. Documented all customer, problem, and resolution data into a national database. Provided Tier 2/3 support to analysts.