SKILLS:

Excellent Communication & Organizational skills, Managerial & Supervisory skills, Project Management & Problem - solving skills, Mechanical, technical & PC based skills, Customer relation skills.

TECHNICAL SKILLS:

Knowledge of: - AGILENT NgN Analysis & Monitoring System, Wire-Shark Network Protocol Analyzer, MGCP, SIP, H323, TCL, SS7, COBOL, TURBO-PASCAL, AUTOCAD, VISIO, C++, PROCOM, AGE, OCTAVE, UNIX, MSOffice, Windows XP/NT/2000/7, LANs - Topologies, Installation, Troubleshooting & Cabling - standards, AS400 Operations & CL language programming.

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Access Architect/Engineering

Responsibilities:

• Research and Generate HLD (High Level Documentation) and GDD (Generic Design Doc) for projects involving FOIP, SONUS Sever refresh (DSI, EMS & PSX) migration to HP DL380p Gen8 & SONUS NETSCORE.
• Actively involved in strategic planning of Call Center Migration entities such as - Capacity Planning, Hardware Requirement, Documentation of Various Call Flows & Associated Design requirements in a Confidential /IVR environment involving SONUS - AVAYA, GSX9000, EMS, PSX, DSI, CUCM, Confidential, NICE, LYNC components.
• Generate/Provide Call Centre Migration POC & Knowledge based documentation to Engineering & Operations team for further execution. Reverse Engineer Call Flows documentation due to lack of archived documentation.
• On-going projects: Data Center Migration, Skype for Business, TDM to VOIP conversions, SIPREC, Call Analytics with Prognosis, SONUS NETSCORE, SBC5200/7000 & Secure Logix refresh from Aberdeen to Dell.

Confidential, Austin, TEXAS

Network Engineer

Responsibilities:

• Subscriber migration from TDM to SONUS VOIP platform, Implementing SIP Trunk Group builds on GSX9000/SBC5210, Generate/Test/Verify CRONJOB entries on SONUS DSI, SBC5210, and Write-up MOP for production implementation.
• Strictly adhere to change management procedures as dictated by the organization.
• On-going SONUS projects in progress - Confidential /IVR integration with AVAYA, Confidential & CUCM, Integration with Microsoft LYNC & NICE recording platforms.

Confidential, San Antonio, TEXAS

VOICE Operations Engineer

Responsibilities:

• Upgrade & Maintain SONUS SBC5200 Confidential .
• Troubleshoot & resolve SIP call flow issues working with development & Operations team in Confidential -IVR Call flow setup with Confidential, Cisco Call Manager & ASPECT ACD in the Call Flow.
• Identify/Escalate deficiencies in Trouble-shooting Tools, Traffic Analysis & Maintenance tools in Confidential -IVR environment, thereby co-ordinate & resolve necessary requirements working with different business groups.
• Generate ‘Knowledge Based articles’ for Confidential 5200 Traps & Alarms.
• Assist in Integration of “Call Analytics” tool (METADATA) in Confidential /IVR environment for effective Customer Relationship Management (CRM).

Confidential, Omaha, Nebraska

Senior Telecom Engineer

Responsibilities:

• Commission/upgrade SONUS SBC5200 Confidential, VOIP POC (Proof of Concept) inter-op testing & Customer migration from Other SBCs to SONUS SBC5200, AVAYA, and Confidential - Call Agent Setup.
• Troubleshoot & resolve SIP call flow issues working with development & Operations team.
• Design and perform massive circuit migration & manual load-balancing of ISDN PRI Trunks on SONUS GSX9000s for LMEs (Large Media Events) such as DWTS (Dancing with the Stars), American Idol & such, Generate relevant documentation.
• Install & Commission SONUS GSX, PSX as part of Network expansion and hand-off to Operations.

Confidential

Senior Network Engineer

Responsibilities:

• Successfully complete Network wide upgrade of SONUS EMS, PSXs, NFSs (Level 0 & 2), GSX 9000s, ADSs and ASXs.
• Provide on-going support to Operations team in Network Maintenance, provisioning, routing, translations & troubleshooting, issues in an Inter-Op SIP/PSTN environment with SONUS/NEXTONE/CISCO MPLS Platforms.
• Effectively migrate carriers/routing from NEXTONE to SONUS platform, generate EMS CLI Scripts for bulk provisioning.
• Support TELARIX LCR engine on an ongoing basis.
• Plan and execute Lab & production upgrades of SONUS equipment - EMS/DSI/PSX/GSX-NBS/ASX/ADS/SGX, Spawn relevant documentation.
• Provide training to engineering team members in Canada, USA & South America.
• Initiate QOS motto for the Network & implement necessary discipline with the team effectively under an extremely demanding work environment.

Confidential, Springfield, IL

Operations Engineer

Responsibilities:

• Successfully maintain Customer relations by constantly supporting technical issues involving SIP/SS7 calls in a TEAM ENVIRONMENT thru’ ticketing system; Performed on a daily basis, Commissioning /de-commissioning, test/ turn-up of ISUP and SIP trunks SONUS and CISCO Network components.
• Actively participated in re-location of Carrier/Customer circuits thru’ migration project.

Confidential, Westford, MA

Senior Technical Support Engineer

Responsibilities:

• Provided Customer support on various technical issues in a TEAM ENVIRONMENT thru’ ONYX ticketing system for upgrades and daily maintenance of production and lab NETWORKS involving MULTI VENDOR as well as SONUS platforms such as SYLANTRO, ACME, MOVIUS, DOTHILL, BRIXWORKS, SUN, & SONUS - GSX, PSX, ASX, SGX, IMX.
• Effectively triaged and coordinated issues with SONUS design engineering and Vendors for successful resolution.

Confidential, Plano, Texas

VOIP Test Engineer

Responsibilities:

• Accomplished IOS upgrades and validated test cases on CISCO routers, Firmware upgrades & testing of CISCO and POLYCOM IP phones
• Configured and tested F5 Networks BIG-IP Load balancers, Configured CISCO Firewalls, BRIXWORKs verifiers and other related CPE Network equipment.
• Generated documentation for Echo-Cancellation, G729 compression in VOIP segments of the network, performed troubleshooting network related issues in VOIP platform with SONUS, SYLANTRO, ACME, CISCO & F5 Load Balancer components using Agilent NgN Analysis & Monitoring as well as Ethereal Network Protocol Analyzer.

Confidential, Broomfield, Colorado

VOIP Test Engineer

Responsibilities:

• VOIP INTEROP testing under the requirement of SIP PROTOCOL standards & thereby support a smooth transition of VOIP Customers into Production environment, Verified SIP/SS7 messages sequence per required documentation to validate the Test Cases.

Confidential, New York

Senior Network Engineer

Responsibilities:

• Software Upgrades & General Maintenance on the DMS GSP and VOCALTEC VOIP Platforms.
• Automated quality control reports by scripting and handled relevant dynamic issues typical of a NOC environment involving Routing/translation changes, Test & Turn up of Circuits, Customer Service related issues.

Confidential, Raleigh, NC

Product Verification Engineer

Responsibilities:

• Developed and tested a robust Test-Plan for interoperability between CISCO 2600/3600, WESTELL (DPNSS), MEDIATRIX, and NORTEL BCM & M1 (MCDN) H323 VOIP Gateways for Voice over IP - VPN solution on NORTEL CS2K platform.

Confidential, Dublin, Ohio

VOIP - Network Engineer

Responsibilities:

• Completed test trials on Nortel CS2K VOIP platform with a robust test plan for the evaluation of VOIP switches by SANTERA & SIEMENS.
• Worked in a team environment On SUCCESSION VTOA (Next generation Voice over ATM) Project involving NORTEL & LUCENT Switches, JUNIPER & CISCO Routers.

Confidential, Raleigh, North Carolina

Product Verification Engineer

Responsibilities:

• Developed, Automated, Tested & verified software & hardware requirements for DMS100 features and Maintenance Releases, on a UNIX platform using TCL, AGE & OCTAVE language tools.
• Coordinated & completed the project by effective interaction with the design team, by developing a robust Test Strategy & Test Plan, by generating translation requirements, by meeting SOFTWARE delivery schedules in rigid compliance with industry standards.

Confidential, Dublin, Ohio

Switch Engineer/Project Leader

Responsibilities:

• Analyzed, recommended & coordinated standardization of routing involving complex translations for 8XX DTO, 8XX diverse routes etc., on QWEST network of DMS -250 switches to effectively implement DYNAMIC CALL ROUTING over a meshed IMT NETWORK working in a team environment with IT and SCP groups.