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Sr. Systems Administrator And Solutions Engineer Resume

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Charlotte, NC

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PROFESSIONAL SUMMARY:

Analytical and solution oriented SCCM Administrator & Application Package/Deployment Engineer with extensive experience in enterprise scale distribution system maintenance and challenging application deployments. A senior IT professional devoted to accomplishing enterprise scale projects for Management while improving the end user experience - thus enhancing productivity. Resourcefulness, adaptability and creative thinking in the face of challenge are key traits beyond a highly diversified technical skillset.

TECHNICAL SKILLS:

Distribution Systems: Microsoft SCCM 2007/2012, Active Directory, IBM Tivoli Endpoint Management

Scripting/ Query Languages: PowerShell, VBScript, SQL, IBM Relevance (Bigfix)

Operating Systems: Windows Server 2007/2012, Windows 7/10

Terminal Services: Citrix Mainframe (Zen) Architecture, Citrix Gateway/Web Interface

Application Packaging: Flexera AdminStudio, Wise Package Studio

Software/ Systems: VMWare, MS Active Directory, Microsoft Office Suite, ServiceNow, Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sr. Systems Administrator and Solutions Engineer

Responsibilities:

  • Develop/Deploy standard core & department packages across multiple work streams to global endpoints in Enterprise environment of 9,000+ Windows servers
  • Leveraged PowerShell, SQL & IBM Relevance for querying Databases/Servers to obtain OS, hardware & software configuration, inventory and deployment data.
  • Achieved/maintained 99% uptime of scheduled patch distribution system 9000+ Servers via IBM TEM (Bigfix).
  • Engineer/Administered Proof-of-Concept (AppClarity) to inventory and reconcile licensed software resulting in $1M savings.
  • Authored Global Distribution Runbook & Bigfix Architecture Visio diagrams.
  • Managed/Represented all weekly Windows Server Platform changes (Change Management) via ServiceNow.
  • Provide Windows Server Support/Administration to global Enterprise endpoints.

SCCM Engineer/Administrator

Confidential

Responsibilities:

  • Supported a global Microsoft SCCM 2007 System managing 250+ global servers maintaining Server health/performance and upgrades to the database, distribution and software repository systems. Leverage SQL/VBScript & CMD scripts to query, administer and upgrade SCCM Server components.
  • Perform system Testing/Engineering on SCCM 2012 in preparation for SCCM global system migration.
  • Develop core & department applications for SCCM deployment onto Windows 7/10 operating systems via VBScripts / CMD scripts to support to deploy to 48,000+ endpoints.
  • Engineer/Administer internal Appstore interface & content for on-demand installations for end-users.
  • Managed global licenses/maintenance as Product Manager for Wise Package Studio Suite/Flexera AdminStudio (3-tier application packaging suites) and provided product training and support to new recruits.

Confidential, Lincolnshire, IL

Software Packaging Engineer/ Support Analyst

Responsibilities:

  • Sr. Application Packaging Engineer handling the most challenging applications & projects frequently using VBScipt & DOS CMD scripting in an Enterprise environment of 40,000+ endpoints.
  • Consulted directly with software Vendors (Microsoft, IBM, Adobe, Tanium, 1E and more) to handle advanced packaging and deployments.
  • Provided Technical Consultation/Training/Guidance to Application Owners & Peers for complex deployments.

N-Tier Architect/Administrator

Confidential

Responsibilities:

  • Designed/Deployed secure web-accessible Data and Applications via Citrix Systems Architecture.
  • Managed large scale Citrix Client Agent deployments/upgrades to Windows workstation endpoints.
  • Provided 24x7 Support of Citrix Systems/Applications supporting Windows Servers and Workstation.

Virtual/Remote Office Specialist

Confidential

Responsibilities:

  • Level III Laptop & Remote Office Support Specialist.
  • Virtual Office Technology Reference Database Author & Administrator (Techs & End-Users).
  • Adobe Product Manager & Software Support Specialist.

Sr. LAN/ Workstation Technician

Confidential

Responsibilities:

  • Desktop, Laptop, LAN and printer support Technical Specialist.
  • Remote Access Technical Specialist (providing VPN/Dialup, OS & Application Support).

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