TECHNICAL SKILLS

Operating Systems: Windows Server 2012/2008, Windows 7/8/10, Sun Solaris 8.0/UNIX/Linux/RHEL/Ubuntu, MacOS 7.5.x/X, VMware ESXi 5.5

Enterprise Management Tools: Microsoft Windows Installer, SCCM 2012, 1610, 1706, SCOM, SCSM vCenter, vSphere, vCOPS, VMware Horizon View, Microsoft SMS 1.2/2.0/2003, Automated Software Installer, Altiris Deployment Console, Altiris NS Console, ISSI, AppSense, MDM, Microsoft Azure, AD Connect, Hyper - V, VMware VCloud Air, Active Directory, ADDS, ADFS, ADCS, Direct Access, Remote Desktop Services, DirSync

Network: DNS, DHCP, TCP/IP, LACP, VLAN tagging, routing, QoS

Storage: SAN, EMC, Confidential, Hitachi, NAS, CIFS, NFS

Hardware: Cisco UCS, HP, Dell, Acer, Asus

Programming Languages and IDE: XML, VBScript, Jscript, PowerShell, VBS, Bash, Visual Studio, C#, SDLC, VB Script

Source Control Management Software: Perforce, PVCS, Confidential Rational ClearCase, Visual SourceSafe, Source Depot

Bug Tracking Software: ClearQuest, Bugzilla, ProblemTracker, Product Studio

Drilling and Well Data Software: RIGWATCH, RIGREPORT, WellView, Energy Solutions Pipeline Manager, Energy Solutions Leak Warn, NGL, CygNet SCADA, OASyS/DNA

Ticketing Software: ITSM Remedy Help Desk, Heat, Peregrine, Track IT, Phoenix, Product Studio, MSE, Service Center, Maximo, BMC Remedy ITSM

Remote Access Tools: Dial Up Networking (Analog/ISDN), Cisco Secure Administration, Ace Database, VPN client, SMS, Citrix Metaframe, Management Console, Real VNC, Windows Remote Desktop, NetMeeting

Other Communication Tools and Office Suites: MS Exchange Server, Lotus Notes Client 6.0, Microsoft RADIUS, Eudora Pro 4.x, Citrix WinFrame, Hummingbird NFS Maestro, WRQ Reflection X, Hummingbird Host Explorer, Corel WordPerfect Suite, ClearQuest, Lotus Live, Same Time, Lotus Connections, MobileIron, XenApp, MS Dynamics, Oracle Fusion, Solar Winds, Skype for Business, Office 365

SAP Skills: Production Planning, Material Master, Work Centers, Recipe, Routings, Make-to-Order Production, Make-to-Stock Production, Chemical Manufacturing, Process order, PPDS

PROFESSIONAL EXPERIENCE

Confidential

Systems/Security Administrator

Responsibilities:

• Patch Wintel servers and workstations via SCCM, DVMT, manual process, employ Putty to patch Unix servers to the latest level to secure the JPMC environment, reboot ESX and Linux hosts
• Administer servers, AD, SCCM, image, package, deploy applications, operating systems, updates via task sequences and utilize SQL Server Reporting Services to create, deploy, manage server inventory, licenses, support contracts and reports
• Design, build, configure storage and servers as per company standards, research, recommend complex infrastructure solutions to meet requirements
• Install, configure, maintain infrastructure with latest firmware, updates, technical documentation and upgrade SCCM, develop, execute plans on patch management, troubleshoot distribution points and create or manage application deployments
• Wield PowerShell Cmdlets to perform system administration tasks such as managing the registry, services, processes, and using Windows Management Instrumentation
• Create and maintain OS images with applications to be deployed, configure task sequences utilizing SCCM console, generate reports for hardware inventory and compliance
• Configure, operate, troubleshoot and maintain various system software/application components
• Follow up on scheduled Windows and Microsoft updates to the production environment, create or edit scripts for software installation and system configuration issues
• Maintain installation or configuration documentation and vet new hardware and software
• Participate and contribute to the execution of the overall IT strategy
• Identify and execute process and service improvement opportunities in the infrastructure
• Collaborate with teams supporting transformation projects with the businesses such as refresh and consolidation strategies and infrastructure technology rollouts
• Facilitate collaboration with technology specialists in project and strategy implementation
• Analyze malware code in support of incident analysis and response
• Conduct cybersecurity system forensic investigations and analysis
• Generate security operational summaries and reports
• Provide guidance to security analyst and operations staff on systems security related aspects
• Partner with Global IT and end users throughout the globe to optimize the delivery of existing and new services to facilitate continuous improvement initiatives
• Support Global IT, users, analyze in-depth, troubleshoot, resolve incidents, errors, plan, manage, report on infrastructure projects and enterprise resources
• Consult with business power users in developing and implementing detailed test scenarios and standardizing business processes
• Coordinate changes on servers, hardware and configuration as per our change-management process for DEV, QA, DR and Production systems
• Provided HPC systems expertise and support for the team during change activities
• Experience with a wide variety of technologies, including several workload managers such as Windows HPC and various operating systems
• Perform Quality Assurance checks on ESX clusters
• Schedule planning meetings to migrate or decommission hosts off of end of life SAN arrays
• Create ITSMs or change records and JIRAs for LUN provisioning to facilitate migrations or decommissions
• Execute SAN migrations, NAS migrations and decommission changes or activities
• Install, maintain, configure, administer and troubleshoot Windows Server 2000, 2003, 2008 and 2012
• Analyze, investigate and resolve incidents, patching, WMI, .Net, software, application and Windows Server operating system issues
• Set up Vision App, Putty, blackout in scope servers, send emails, shutdown databases, stop various services, move resources such as SQL DB instances from the active node on the cluster to the passive node prior to patching the host thence start the respective databases, services, and move resources back to the original nodes thereafter
• Install Service Packs, VMware tools, Symantec Endpoint Protection, Net Backup client, Dell OMSA, OC Manager and execute HBA upgrades
• Investigate, troubleshoot issues with patches not installing, SCCM issues, SSRS reporting issues, DVMT reporting, .Net issues, WMI issues, run Configuration Manager scan cycles, open tickets and escalate to L2 as defined by process to mitigate, remediate and facilitate resolution
• Perform Hygiene ITRC break remediation on diverse servers to check login issues, ssh, console connectivity, disk space, uptime, troubleshoot Snare and update the security policy
• Address, mitigate, and resolve core infrastructure issues on various Wintel, Unix, VMware platforms in the JPMC environment
• Validate various server monitoring alerts such as CPU utilization/idle, memory, disk space, process, service, hardware, logfile, hardware mon, ITM heartbeat, network, backup, restore and resolve them according to our department’s scope, process and runbook stipulations
• Analyze host down events by ping, rdp, ssh via pstools, FSecure or jump host, check TAMS to determine if the box is in production or has been decommissioned, check for a ITSM or PRIME and Netview record, check the ILO console or iDRAC to validate the current state of the server and engage L2 to bounce the machine if hung or advise on the next best course of action
• Engage vendors ( Confidential, HP, Fujitsu or Oracle) if a hardware issue is identified for a given server by opening an eBond and create a vendor ticket containing ten steps after validating the event against the HP System Management Homepage, Dell OpenManage Server Administrator or a Sys Ad from the OS resolver team
• Utilize HP System Management Homepage, HP SIM, HP iLO, Dell OpenManage Server Administrator and the iDRAC to validate server issues, blacked out and logged in to hosts via RDP, FSecure or Putty to bring them down during the approved downtime

Confidential

Desktop Engineer

Responsibilities:

• Identify, document and troubleshoot user computing issues to resolution and maintain customer satisfaction
• Analyze user issues and work within a structured problem management and resolution process to remediate them within established SLAs
• Deliver onsite user support services and update service request information and collaborate to work with other staff and vendor support resources to resolve issues
• Address issues with users’ Blackberry, Cisco IP phones and connectivity to the corporate network
• Migrate desktops, laptops, workstations and servers from Windows XP or Windows Vista to Windows 7

Confidential

Security Delivery Specialist

Responsibilities:

• Execute Server Activation and Deactivation checklists, run initial compliance and patch scans utilizing scanning tools, analyze scans to determine security violations thence facilitate server patching accordingly to mitigate the risks to the environment and remediate the issues
• Perform and assist in SCS ID health checks on the Intel, Unix, Mainframe, AS400, and VMware platforms on the specific accounts that are in scope for the team
• Gather and determine business requirements to facilitate application development, automate complex tasks and improve processes
• Migrate and image machines, desktops and laptops from Windows XP to Windows 7 utilizing SCCM
• Engage SCCM to deploy operating systems, OS updates, applications and software to desktops, laptops, servers and workstations
• Utilize VMware to test operating systems, software, service packs, create a network environment for testing, run virtual servers, and mount ISO images
• Design and recommend customized technology based solutions for the end users
• Back up user data, transfer files and settings in user accounts from the old machines to the new ones
• Triage all network tickets including LAN, WAN, Firewall, Load Balancing, Voice, IPT and DNS in a timely manner
• Grant access to file shares on servers or NAS, creating service accounts on servers that don’t expire, creating Exchange functional mailboxes, creating/updating file share owners, updating exchange functional mailbox owners, placing end users in AD groups/OUs that grant them specific access to applications

Confidential

Project Coordinator/Asset Refresh Lead

Responsibilities:

• Set up, document, and implement scheduling and approval process, inventory process, deployment process, quality assurance process and reporting process
• Gather business requirements to facilitate application development, automate complex tasks and improve processes accordingly
• Migrate Tier 2 machines from Windows 2000 to Windows Vista and support applications such as Flo-Cal
• Implement SCCM to deploy operating systems, OS updates, applications and software to desktops, laptops, servers and workstations
• Devise refresh and migration process and modeled pipeline leak detection
• Estimate time required per refresh and migration
• Identify appropriate skills and resources required for the refresh and migration
• Work with Project Manager to establish project timeline
• Direct day to day deployment activities of the Desktop Support team
• Serve as the Subject Matter Expert on the EPW Tier 2 Asset Refresh Project

Confidential

Support Analyst

Responsibilities:

• Support users inside the Windows Organization involving proprietary internal tools as a member of the Windows Internal Tools Support team
• Investigate issues involving the Automated Software Installer (ASI) by analyzing the log files of the build installation and determine if the error was setup or network related
• Gather business requirements to enable application development, automate repetitive tasks and improve processes where possible
• Administer SCCM to deploy operating systems, OS updates, applications and software to desktops, laptops, servers and workstations
• Monitor MSE to manage diverse communications and track various technical incidents through to resolution
• Provide weekly reports on aging Service Requests and other assignments in progress
• Utilize Product Studio to file bugs and to track and document code related errors
• Grant or deny access requests in SharePoint to the Win 7 Portal, WEX, WEX sub-sites and the Win 7 document library according to the group the user belongs to
• Create Product Signoff sites utilizing the Product Signoff Tool when users requested
• Analyze the TFS Difference Resolution within CompCentral to determine if the nodes and components are synching properly with Product Studio
• Investigate and resolve issues related to Team Foundation Server, Timebuild Verification Service, Product Health Indicator, Build Notification Service and BVT
• Document and streamline internal processes, taxonomy and methodologies regarding handling of diverse issues within FaqEase
• Scrutinize Code Coverage related issues to conclude if the error was caused by Magellan, Vulcan, or the Win Cover tools