SUMMARY

• Proven Success in Systems Optimization and Strategic IT Solutions
• An accomplished IT professional with good experience of managing server infrastructure, virtualization and data - center operations across multiple platforms and effectively plan, install, configure and optimize it to consistently achieve high availability and performance.
• A proven ability to create and deliver solutions tied to business growth, organizational development and systems optimization. A Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a wide range of IT environments.

HIGHLIGHTS OF SKILLS

• Cloud Operation and Support
• Architecture & Engineering
• Disaster Recovery & Cyber Security
• SOX/SOC, PCI Compliance
• Project Management
• Policies and Procedures (ITIL/ITSM)
• Health-care IT
• OS Patches & Updates
• Server Virtualization

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Confidential Storage systems to NetApp flash (C-Mode) and IBM SVC 100 and SVC 200 systems
• Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment.
• Troubleshoot and provide assistance to the virtualization environment.
• Monitor, maintain and inventory; network infrastructure, network systems and components, system administration and desktop systems with associated peripheral equipment.
• Deploy and maintain enterprise virtual desktops, servers, and machines to infrastructure environments.
• Apply patches, updates and upgrades to servers, workstations and stored images.
• Perform network scans as requested/required.
• Build required reports and submit to appropriate personnel for review.
• Maintain system availability in accordance with service level agreements and incident response metrics.
• SOX/SOC and PCI audit data gathering
• Analyze the SAN storage on the servers, perform heath-checks and provide maintenance and upgrades
• Upgrade the storage related infrastructure on the servers. Update HBA firmware, drivers and the native multipathing software and drivers ( MPIO, MSDSM)
• Monitor and manage VMware network / server security and performance
• Troubleshoot and resolve issues that are particularly virtualization and end to end network-related including network connectivity
• Review, research and resolve issues, event issues and vulnerabilities reported about VMware guests and other network devices
• Provide security analysis and reports as needed
• Install, configure and support Windows Server guests
• Install, support and upgrade server-based application software such as Exchange & SQL Server, Windows server clusters
• Perform DNS maintenance
• Perform SAN administration allocating space and monitoring usage
• Assist development team in code deployments
• DR site VMware maintenance and updating

Confidential

Network Systems Administrator

Responsibilities:

• Managed and supported 7000 plus physical, virtual servers spanning multiple environments for multiple business with the organization.
• Played an active role in the creation and administration of the McKesson Cloud Infrastructure
• Performed Installation and configuration of the VMware infrastructure as part of the Datacenter consolidation project, which involved installation of ESX servers, creation of VMs and install different guest operation systems, installation of Virtual center server and installing Virtual center components, creation of templates from VMs and Creation of VMs from templates, P2V and V2V conversions by using VMware Converter, updating ESX host’s using VMware Update manager, Creation of templates from VMs and creation of VMs from templates and vm clones, creating Virtual switch, configuring HA and DRS clusters using Virtual Center.
• Actively participated annually in the preparation and testing McKesson’s Service Continuity and Disaster Recovery model, using tools such as VMware SRM (Site Recovery Manager), ZERTO, VEEAM and Double-Take. This involved creation and testing fail-over of Protection groups in SRM, Testing live and non-live fail-over in ZERTO, verifying Backups in VEEAM and replication via Double-Take
• Good experience in migrating production VMs using Storage vMotion to new Datacenter with zero downtime
• Took a lead in provisioning the windows patching process using Shavilk Netchk Pro, which received company wide recognition for achieving 100 Percent patch rate with zero down time and impact.
• Excellent understanding of SAN, NAS storage architecture.
• Took active part in storage related projects such as EMC SAN Switch Refresh and array refresh to VPLEX. This involved in using tools such as EMC power path and also using Invista drivers to detect the new paths.
• Worked with EMC storage systems like CLARiiON, SymmetrixDMX4, DM3,VNX,VMAX, and VPLEX
• Designed & documented the server decommissioning process, which was adopted as a standard across the organization.
• Met with all the required SLA targets and achieved very good customer satisfaction scores, consistently scoring between 90%-100 % on all incident tickets and requests.
• Created SLA and production acceptance process which helped increased collaboration and flow between groups in the plan, build and run structure.
• Worked with project managers for Windows servers Product Acceptance audit
• Extensive experience in change management, incident management and problem management
• Certified in ITIL v3 foundation.
• Performed Root Cause Analysis (RCA) and provided outage reports and a solution to prevent that outage in future.
• Lead SOX/SOC and PCI audit data gathering
• Provided in-depth analysis on existing network and server configurations and develop plans for system enhancements to customers
• Supported and fixed issues relating to IIS (Internet Information Server) ver 6.x/7.x/8.x
• Played an SME role for SSL certificates and server activation issues
• Built, re-built, repaired, commissioned and decommissioned servers as part of various projects, per requirements and production outages for various BU’s as per their SLA’s (Service Level Agreements)
• Configured HP servers using ILo & Onboard Administrator, HP Insight Manager,Dell Servers using DRAC and Open Manage and IBM servers using IBM ServerGuild and IBM RSA
• Created and managed windows Clusters with 2003/2008 R2 and Windows 2012 R2
• Perform software installations and OS upgrades to Windows operating systems and virtualization platform like VMware, Hyper-V (thru Shavlik NetChk Pro and Microsoft WSUS )
• Effectively trained and transferred knowledge to offshore level1 level 2 groups on our key procedures, processes and polices
• Motivated, enthusiastic, and pro-active System Administrator with an excellent\'can-do\'attitude. Expert in Windows Server System Administration skills.

Confidential

Network Systems Administrator

Responsibilities:

• Perform Windows Server administration allocating space, security and monitoring usage, load balancing, backup & restore, documentation, capacity planning
• Monitor and manage network / server security and performance
• Troubleshoot and resolve issues that are particularly Windows servers and end to end network-related including network connectivity
• Review, research and resolve issues, event issues and vulnerabilities reported about VMware guests and other network devices
• Provide security analysis and reports as needed
• Install, configure and support Windows Server guests
• Install, support and upgrade server-based application software such as Exchange & SQL Server, Windows server clusters
• Perform DNS maintenance
• Perform SAN administration allocating space and monitoring usage
• Assist development team in code deployments
• Ensured SOX (Sarbanes Oxley) compliancy

TECHNICAL EXPERTISE

Technical skills and expertise various technologies such as: Operating Systems MS Windows Server 2012/2008/2003/2000, XP, NT4.x, Unix, Linux

Active Directory: Windows /2003/ AD Forests, Domains, Sites, OUs, GPOs .

Server Virtualization: ESX3.0/3.5/ VMware vSphere 4.x, 5.x 6.x & Microsoft Hyper - V

Storage: EMC VMAX, VPLEX, IBM SVC 100/200, Netapp Flash (C-Mode)

Incident/Change/Problem Management: BMC Remedy 7x,8x

Application Services: MS IIS, MS Clustering Web Server, DNS, WINS, DHCP, MS Terminal Server.Citrix XenApp Server

Patching Update Services: Shavlik NetChk Pro,WSUS,SCCM

Disaster Recovery: VEEAM, VMware SRM, Zerto

Scripting: Windows PowerShell ver 1.0 to 5.0,Batch file Scripting

Cloud: Private/Hybrid, Familiarity with AWS and Azure

Hardware: Compaq ProLiant DL, ML, BL Series, IBM xSeries and Dell PowerEdge Servers, RAID Controllers, Emulex, ILOs, IBM RSA, -V-Block, Network

Other Tools: Symantec Virus, McAfee EAS Protection Utilities, VERITAS Volume Manager, IBM Director, HP Insight Manager, HP OV Service Desk and MS Office Suite, Dell open Manager, Cisco UCS, Cyber ArkEDUCATION & CERTIFCATIONS