Systems Specialist Resume WI - Hire IT People

SUMMARY:

He is NOC Helpdesk Analyst with 10+ years of experience providing help - desk, infrastructure, and computer/ business technology support, for Windows, Macintosh, Linux, and various proprietary systems.
HE has 10 years of experience in pre-press and digital imaging for the printing industry.
Proven expertise in configuring, installing, maintaining, and supporting networks, desktop, laptop, tablets, mobile phones, printers and other peripherals.
Well-experienced in hardware/software analysis, troubleshooting, upgrades, installation and repairs.
Solid skills in performing break fix, data migrations, data backup and restores, PC imaging and deployments, domain administration, and all other Microsoft technology related technical support. Experienced with various OS including Windows 7,8,10, Mac OS7 thru OSX and Ubuntu.
Over 10+ years supporting Microsoft Outlook and Exchange. Experience with supporting and configuring Office 365 including Active Directory Synchronization. Over 5 years’ experience with Kaseya remote support software.

TECHNICAL SKILLS:

MS Office Suite
Active Directory
Microsoft Technologies
LAN/ WAN
DHCP
TCP/IP
Kaseya
Kaspersky
StorageCraft
Operating Systems
A++
ITIL
Software/Hardware Macintosh OSX
Adobe Creative Suite
RDP for Mac
Troubleshooting/Repair/Fix
Network Admin
Data Center
Server / Databases Admin
VMware
Software Documentation McKesson Horizon suite
EMR
Epic and eClinical works
POS hardware and software support.

PROFESSIONAL EXPERIENCE:

Confidential, WI

Systems Specialist

Responsibilities:

Provided troubleshooting for multi-factor authentication system as well as provisioning and testing of new users.
DNS and Group Policy management and troubleshooting.
MS Access Database imports and maintenance.
Print server configuration for all network printers and multifunction copiers.
Setup and deployment of Porteus Kiosks at 3 locations.
Troubleshoot and configure Aruba wireless access points and controllers. level II Windows desktop and hardware support.

Confidential, WI

Systems Specialist

Responsibilities:

Network support, hardware troubleshooting, phone support, upgrades/installation, NAS support, data backup/restore assistance, Tier 2 server support, domain administration.
Supported Windows XP, Vista, 7,8 and 10 in and enterprise environment. TCP/IP, DHCP and WINS, WAN/LAN
Used Kaseya remote monitoring and management applications to troubleshoot client issues.
Supported the management and maintenance of Microsoft networks, applications, virtualizations, firewalls, TCP/IP networking, VPNs, and shared storage systems.
Assumed responsibility in documenting, evaluating, and enhancing current processes and workflows.
Closely coordinated with vendor support resources and other IT staff to effectively handle client support request tickets, emails, and phone calls.
Categorization and prioritizing of help tickets. Case triage.
Respond to incoming service and help desk support requests according to established service levels. For help desk support requests, conduct break/fix analysis, problem resolution and escalate internally to level 3 team when necessary.
Performed Active Directory Administration tasks including but not limited to creating and deleting accounts, resetting passwords, managing file shares and permissions, managing Exchange 2007-2013 mailboxes, Exchange query based distribution lists.
Assumed responsibility in documenting, evaluating, and enhancing current processes and work flows. Answer incoming after hours calls and analyze system and security logs during on call rotation, taking action for resolution or escalation to other engineers if necessary.
Onsite staffing rotation at Therma-Stor Manufacturing providing multi-tier support for over 50 users. Domain administration, CRM 2011 and 2013 support, 3com VCX setup and provisioning. Supported other various proprietary production line related systems.
Support for 8 user Mac based marketing team at Therma-Stor. Supported Office for Mac, Adobe Creative Suite and Creative Cloud, HP Large Format Printing, Mac CRM connectivity, and support for all Mac remote connectivity options including Watchguard VPN Client and Mac RDP Clients.

Confidential, WI

Independent Contractor

Responsibilities:

Windows/Macintosh computer hardware and software support
Advanced network/wireless troubleshooting and installation
Data recovery and backup solutions
Router and Firewall configuration
Sever installation and Support
Desktop and notebook computer support
Network and email integration of wireless phones and handheld organizers
MS Outlook/Exchange email/Active Directory support and integration
Support Network Copiers, MFP's and related software packages
Evaluating and recommending hardware, software and third-party solutions
Macintosh support for all core technologies

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Systems Specialist Resume

WI

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