Senior AIX Support Engineer Resume Austin, TX - Hire IT People

SUMMARY

Over 10 years of experience with Power Systems and AIX Operating systems.
Confidential is a seasoned Results - driven progressive IT Solutions Analyst, delivering and supporting optimal IT solutions in alignment with demanding business requirements for diverse complex market segments.
He has immense experience in Improving Resource Utilization and Reducing Costs & Downtime.
Proven to manage high-profile clients’ critical problem resolution, meeting demanding objectives and deadlines with minimal disruption to work flow.
Innovative in problem solving, introducing quality solutions, and controlling risk to client and business.
Recognized as top performer, communicating complex information in layman’s terms and providing sustainable solutions.
Over 10 years of experience with Installation, Configuration of POWER servers along with AIX Operating Systems.
Over 10 years of experience with Clustering and High Availability
Over 10 years of experience with Networking (configure VLAN in switches).
Over 10 years of experience with HMC, and 9 years of experience with VIOS.
Over 7 years of experience with configuring Storage and 3 years of experience with configuring FC switches
Over 10 years of experience with VIOS Virtualization & LPAR creations
Over 20 years of experience with troubleshooting skills

TECHNICAL SKILLS

IBM AIX: IBM POWER, installation, backup, LVM (logical volume manager), PowerVM (virtualization), PowerHA (high availability), performance, network communication, crash/dump analysis, HMC (hardware management console), storage (IBM, EMC, Hitachi, NetApp, other 3rd party)

Operating Systems: Microsoft Windows, Windows Server, Active Directory, Unix, Linux, AIX, Red Hat, VMware

Applications: Desktop office suites, CAD, Lotus Notes, Symantec/Norton Security, Database, SQL

Tools: PuTTY, Wireshark, Citrix, Avaya, AT&T VPN, desktop sharing

Other: Project management, quality assurance, statistical process control, problem solving, cost-benefit analysis, root cause analysis, programming, scripting, customer service, service delivery, remote support, technical writing, proofreading, stand-up presentation, user education, leadership, coaching, photography, graphic design, hardware/software diagnosis and repair

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Senior AIX Support Engineer

Responsibilities:

Served as team subject matter expert (SME), resolving complex escalations from junior team members.
Provided top-tier customer support as Premium Support Technical Solutions Manager (TSM), coordinating diverse resources and service delivery for high-profile clients.
Monitored critical client problem incidents for software/hardware, AIX, Linux, and storage, delivering expedited solutions through collaboration and escalation resources.
Mentored team members for technical solutions and record management, enhancing problem solving efficiency, increasing record accuracy, and exceeding defined metrics and deadlines.
Contributed to development of new support team in Egypt by collaborating across cultural and language barriers, facilitating training and support, and completing skills transfers for team self-sufficiency.
Recognized as top performer for 1st call problem resolution (90%+) and time to problem resolution (average less than 4 hours) by communicating complex technical information in layman’s terms and reducing downtime for customers.
Recommended process changes as member of Process Guidance Committee, increasing accuracy, efficiency, and accountability.
Provided consistent superior customer service, exceeding target metrics and receiving positive feedback from clients for problem solving expertise and professionalism.

Confidential, Lexington, KY

Computer Support Team Lead

Responsibilities:

Designed and implemented program for automated data transfer during technical refresh, reducing time required and increasing accuracy.
Configured antivirus and computer system security, protecting sensitive data and adhering to defined audit readiness guidelines.
Developed and maintained custom installation images, reducing software installation time and improving environment consistency. Planned and implemented new operating system migrations.
Communicated professionally and effectively with vendors, performing root cause analysis and resolving complex problems with minimal disruption to work flow.
Traveled to new regional marketing offices, facilitating network and computer setup and resolving any problems.
Evaluated and recommended new computer hardware, software, and configurations, incorporating new technology, improving performance, and increasing reliability.
Dell Authorized Service Technician - Servers, Workstations, Laptops
Compaq (Hewlett-Packard) Authorized Service Technician - Servers, Workstations, Laptops

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Senior Aix Support Engineer Resume

Austin, TX

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