Summary

• Information Technology professional with over 12 years' of Commercial experience.
• I am an open source advocate and contributor and enjoy experimenting with a wide range of up and coming technologies. My career goals are to use my skills, experience and perseverance to succeed in an industry recognized systems engineering team where I am constantly challenged
• Known for analytical and problem-solving proficiencies, effectively addresses and resolves wide variety of hardware and software issues including desktops, servers, routers and switches expertise includes completing migrations and enhancing system security
• Collaborate with peers to Formalized systems engineering, application support, and operation processes and procedures, based on industry standards ITIL, ISO, COBIT , and best practices
• Deployment and Imaging Software Experience: Sysprep, Ghost , MDT, WDS, SCCM, Altiris System Center Suite SCOM, SCCM, SCVMM , SharePoint 2007/2010, SQL 2005/2008
• Proficient with Windows 7, Windows XP, XenDesktop, XenApp, VDI, Hyper-V, App V, VMware XenServer experience Under Server 2008, and 2003 and Virtualization environments
• Engage in SCCM 2007 R3 Engineering and Windows XP to Windows 7 x64 zero touch image development activities including MDT 2012
• Extensive experience planning, designing, deploying, and maintaining, Windows Server experience with Microsoft Back Office applications to include Windows server 2008, Exchange servers, Active Directory, domain controllers, IP addressing, DNS, DHCP and remote access.
• Scripting: Power Shell, VB Script.
• Experience in Multi-Vendor, Multi-Time zone, Multi-Culture environment.

Technical Background

• Windows Deployment Services WDS , Zero Touch Installation ZTI , Lite Touch Installation LTI User Driven Installation UDI , Microsoft Deployment Toolkit MDT 2010 2012.
• Wise Package Studio/Flexara Admin Studio Altiris-Symantec, Microsoft SMS/SCCM 2007/ 2012.
• SCOM 2007R2/ 2012. MS Azure Cloud, MS SharePoint Designer 2010/2007
• Windows Server 2003 2008 R2, Active Directory AD, Group Policy Objects GPO
• Blackberry Enterprise Server BES , Mobile Data Services, Messaging Infrastructure, MS Exchange 2007/2010, MS Outlook 2007/2010/2013 MS Office 365, MS Azure, MS Lync, Email Security Messaging
• Window XP, 7 8, MAC OS X, SQL Server 2005/2008 R2, SharePoint 2007/2010, BMC Patrol, Solar Wind
• VMware VSphere, VDI, ISCSI, Fiber Channel Protocol, Brocade, P2V, ESX, ESXI, Citrix XenDesktop XenServer, Appsense
• SAN/NAS Storage EMC, NetApp , FC Switches, Microsoft App-V, Hyper V, IPsec, SSL, PKI Public Key Infrastructure
• Symantec Client Security, DLP Symantec, BitLocker, Trend Micro
• VB Script, Power Shell, LDAP, DHCP, DNS, TCPIP, PXE, Cisco Any connect VPN, AV/Firewall, Endpoint Security, WiFi Security
• Microsoft Project, Microsoft Visio, Microsoft One Note, ITL, ISO, Lean, COBIT
• Acronis true Image, Symantec Ghost Image,
• Cisco Router and Juniper Switches, F5, Infoblox devices, Sonic Wall, WireShark, NetMon.

Professional Experience

Confidential

Sr. Technical Analyst IT

• Lead/Supervise the team of 4 members and mentored the project team in SCCM 2012 environment.
• Involved in Project Estimation using Standard Functional Point Estimation.
• Analyze the new requirements and design the workflow Involved in Project Estimation Design.
• Preparing the Proof of Concept and the Presentations to demonstrate the solution to the business users
• Lead the design, development, configuration, installation and upgrade of systems.
• Experience with Cisco UCS, Virtual Infra on VMware, installation, Upgrades and Patching.
• Involved in design and oversees the implementation of core storage, backup and virtualization infrastructure offered at shared datacenter,
• Lead the Migration project of SCCM from 2007 to 2012 in their global environment, including all the SCCM Servers upgrade from 2008 to 2012.
• Worked with Subject Matter Expert on requirements, packaging, User Acceptance Test, and deployment.
• SCCM 2012 deployment specialist managing and monitoring collections, applications, and packages.
• Acted as a project manager and technical lead for Active Directory 10000 users Migrations.
• Provided analysis of per user installation components for use in AppSense profile management.
• Provided knowledge transfer, documentation and mentoring in the packaging and deployment process.
• Assisted with Office 365 and Windows Azure AD Migration initiative.
• Configured deployment of tools as Azure Websites, Web Roles and on separate VM
• Implementation and administration of Application and Infrastructure servers on Microsoft Azure Cloud.

Skills Used

Leadership, relationship management, implementation, reporting, research, solution analysis, planning, scheduling, team mentoring and training.

Confidential

Lead Window/Networking Engineer

• Working with window and networking team for window 8 deployments for over 70000 users worldwide.
• Provide SCCM 2012 support across multiple venues troubleshoot and resolve numerous critical problems from software distribution issues to application configuration conflicts.
• Able to work with development teams, project teams and end user communities to initiate the build and packaging or sequencing processes.
• Distribute packages via SCCM/Configuration Manager to multiple sites throughout the organization provide deployment status reports as requested. Test and Deploy Microsoft APP-V packages to Enterprise Clients.
• Support OSD with Configuration Manager and Integrated MDT 2012. Support of and populating AD Groups according to APP-V deployments.
• Deploy and Support Laptop Encryption Via Bitlocker, MBAM
• Implemented and administer Appsense infrastructure for the current Citrix environment.
• Keep close relations with all PM's and business contacts for ongoing Citrix environment projects
• Monitoring and testing the Wi-Fi network traffic using WireShark, NetMon.
• Led successful world-wide transformation of business processes using Lean and ITIL aligning IT with the business through strategy driven architecture, business process management, structured analysis and design based Systems Development Lifecycle, COBIT based governance, LEAN quality management and ITIL IT Service Management.

Confidential

Lead System Engineer

• Lead team through the full project lifecycle from requirements through solutions design, testing and deployment.
• Planning Deploying and implementation of complex Citrix XenDesktop and Citrix XenApp.
• Hands-on knowledge of Server Virtualization technology including VMware, ESX, ESXI, VDI and Hyper-V.
• Work with VM virtual centers for VDI management.
• Installed, configured, maintained and troubleshoot FC, ISCSI and network switches, tape libraries, servers.
• Involved in building virtual data Center in VPLEX and VMAX environment.
• Provided customization of SCOM 20012 management packs in the monitoring of all the enterprises resources and applications that include: SCCM, MS exchange 2003/2007/2010, Active Directory, Citrix, OCS, Lync, App-V, SQL Server and more.
• A core player in migrating SCCM 2012 infrastructure and leveraging functionalities for configuration management, application deployment, and OSD Deployments.
• Key player in configuring SCCM 2012 such as boundaries, PXE, Multicast, WDS, and Operating System Deployments LTI / ZTI .
• Planning, deploying and managing side-by-side migration from SCCM 2007 R2 TO 2012.
• Perform SCCM server administration and monitor daily tasks. Duties include daily backup and health checks, new site implementation, site recovery, boundary management, package implementation and deployment, client remediation, trend analysis, Disaster Recovery design and testing, reporting, technical writing, and process development Distribute packages via SCCM to multiple sites throughout the organization.
• Developing, maintaining and supporting MSI Application packages using Install Shield Admin Studio and Wise Package Studio. Integrated additional tools such as App-V and AdminStudios for packaging efforts.
• Create, manage and administer USB/PXE booting environment for SCCM imaging.
• Manages team members in supporting SCOM level 3 engineering efforts along with delivery of management pack updates and bug fixes.
• Performing Installations, Configuration, Support and management for MS Active Directory- Domain Admin DNS, DHCP, and GPO MS Exchange Server 2007/ 2010, Microsoft Exchange and Microsoft Lync.
• Participating in supporting applications and software development. Participated in SQL Server migration from 2005 to 2008. Responsible for installation and configuration of SQL server 2008 and 2008R2 on Windows Servers.
• Collaborate with peers to formalized systems engineering, application support, and operation processes and procedures, based on industry standards ITIL and best practices.
• Create, leverage, and troubleshoot scripts and script based tools e.g. VBScript, WMI, PowerShell, etc. to perform automated and/or complex tasks and/or to resolve issues related to desktop engineering.
• Strong understanding and Supporting Windows Server 2003/2008/2012 and Virtualization, and Multi-tasking and time management skills. Perform backups using Symantec backup exec.
• Designed LDAP queries for directory clients. Managed users network accounts via Active Director, and LDAP.
• Hands-on knowledge of Server Virtualization technology including VMware, ESX, ESXI, VDI and Hyper-V.
• Enhancing desktop security and configuration management through Group Policy Objects GPO , in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies.
• Setup/Support VM virtual environment consisting of Windows 2003/2008 servers, setup SRS for active/active site replication and disaster recovery.
• Extensive Systems Engineering experience within e-commerce or financial services industry
• Budgeting - working with the IT Director to develop an annual budget for east coast IT technology infrastructure.
• Provided key recommendations on policies and procedures with top level management.
• Provide IT services in four key areas: Networking, Security, Windows Infrastructure, and Storage.

Confidential

Sr. Lead Desktop/Engineer

• Team Lead for all Desktop Engineering including on site and remote client support, as well as Trade Floor Support.
• Created and deployed Windows 7 .wim images using SCCM, WDS, and various deployment tools.
• Engage in SCCM 2007 R2 and R3 Engineering and Windows XP to Windows 7 x64 zero touch images. Development activities. Manage the development, testing, and implementations of the Windows 7 x64 deployment process.
• Monitor, configure and troubleshoot all aspects for SCCM 2007 including collections, packages, advertisements, and patching.
• Extensive experience and working knowledge in the following areas required: MDT 2010 integration, task sequencing and automation.
• Manage the development, testing, and maintenance of Windows 7 x64 image build
• Enhanced corporate collaboration with the global implementation of Lync for chat, presence and desktop sharing.
• Oversee the efforts around application remediation solutions App-V, Hyper-V, Citrix, and VMware .
• Oversee the design and build of the application testing lab.
• Experience in a large corporate multi-domain/multi-site organization.
• Engineer and support Windows Server 2008/2012 Active Directory infrastructure and administrative functions, including: network share creations, user accounts, home directories, Group Policy Objects, security and distribution groups, and application level permissions. GPO and login script for Windows 7 x64 compatibility.
• Application provisioning, Maintained DHCP and DNS services.
• Support and performed the installation of new IT network equipment. Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.
• Work with Cisco routers and switches, Sonic Wall routers and switches.
• Resolved a variety of Networks/System issues: i.e. connectivity, routing switching to enhance network Security.
• Work closely with EMC SAN Storage and NetApp/SAN devices.

Confidential

Sr. Desktop Support/System Engineer

• Lead/Provide all levels of support to 3000 users' onsite and remotely.
• Worked with different teams and stakeholders to identify requirements, estimations, tasks, timelines and priorities for the releases.
• Displays in-depth competency in Citrix, XenDesktop and VDI, VMware XenServer, Hyper-V, firewall solutions, and troubleshooting utilities. Maintained VMware hosts and virtual environment.
• Designed and Deployed VDI upgraded for Branch and Back Office.
• Installed and Configure, Microsoft and Citrix application for various clients.
• Designed and Deployed VMware View Environments and upgrades for clients.
• Advanced level troubleshooting skills, including Tier 3 support and root cause analysis of the Support environment.
• Provide level III Desktop and SCCM support globally troubleshoot and resolve numerous critical problems from software distribution issues to application configuration conflicts.
• Run monthly Patch Management Reports to identify systems that do not meet Dealer Track baseline for Microsoft Security Updates. Ensure each site server and site roles servers are functioning optimally for software distribution, status messages and package replication.
• Installed and configured Windows 2003/2008 servers from scratch, configuring DNS, Active directory, group policies, centralized log monitoring and alerting of the servers - including CPU, memory, Disk I/O and space alerts.
• Upgraded All domain controllers and file servers from Windows Server 2003/2008.
• Worked on backup and Disaster recover strategies for various clients.
• Experience in VMware virtualization, Red Hat Linux, Networking and infrastructure management.
• Installed and racked Dell, HP clustered servers in Datacenter.
• Presented enterprise solutions to organizations for managing SSL certificates PKI infrastructure.
• Network cabling including Ethernet and Fiber connection Provide support to Microsoft Exchange 2007/2010 including routing, recovery, installation, management, monitoring and administration.
• Administered Exchange 2007, setup mailbox, local and global distribution lists, storage groups and setup mailbox policies. Microsoft Exchange 5.5, 2000, 2003 and 2007 migrations.
• Management of Mobile Internet Devices via Active Sync Exchange2007 . Maintenance and management of Enterprise wide Messaging System Exchange2007 .
• Supported a mixed Email environment, which included both Lotus Notes and MS-Outlook and Blackberry users.
• Implementing experience with Windows 7 x64 features such as BitLocker.
• Evolve in migration from Office Communications Server 2007 R2 to Lync Server 2010.
• Hand-on experience with Active Directory administration, structure, permissions, and best practices. Redesigned and managed implementation of Active Directory permissions on Security groups to best suit each groups access.
• Created and implemented an Active Directory Maintenance Strategy for all objects, DNS records, and DHCP scopes.
• Enhance experience in desktop security and configuration management through Group Policy Objects GPO .
• Manage vendor relationships for hardware/software procurement. Responding to customer budget drills to identify and assess project impacts in the event of funding limitations.
• Strong understanding of networking, infrastructure and client side architectures, software lifecycle, and system design.
• Worked closely with SAN/storage EMC, NetApp team in storage migration.
• Work in SAP Environment: SAP R/3 4.7 ECC 6.0, FI, GL, AP, AR, BI reporting, Windows XP, Window 7 x64

Confidential

Desktop Support

• Installed and led the migration for the corporate environment to Active Directory, Windows XP and Exchange 2003 for over 5000 users. Provide active resolution for hardware break/fix.
• Maintaining Inventory of all Hardware and Software using an in house database.
• Installing Updates on all Window XP Desktop and Laptop.
• Work with contractors and align ticket priorities in-line with support SLA.
• Hands-on migration of all users, along with planning, administration and project life-cycle management.
• Cisco networking emphasis on switches, routers and TCP/IP protocol.
• Demonstrated knowledge/experience in converged voice networking at the enterprise level with expert knowledge. And experience in multivendor/multiplatform voice technology integration ex. Cisco, Nortel, Avaya, Microsoft, Blackberry and Apple .

Confidential

System Administrator

• Provided LAN support for over 2500 users in a Windows NT 4.0 and Window 2000 environment.
• Managed and added of users and groups, maintained login and password aging information, restricting utility to users and users log information software installation
• Setup RAS service on Laptops for remote dial-in, configured Internet Explorer with the Proxy Server
• Enable access to the approved web sites by the users, and troubleshoot desktop problems.
• Provided help desk support for off the shelf software such as Office 97 and Outlook 98
• JAVA application and provided user support as necessary.

Confidential

System Support

• Technical and Desktop Support to over 5500 PCs and Windows NT workstations, as well as overseeing support given to users.
• Installed and upgraded to Windows XP on workstations. Installed and upgraded to Lotus Notes R6.
• Installed network adapters, RAM, hard drives, modems and others.
• Installed and configured Network and local printers.
• Performed remote troubleshooting using Remote Console Application.
• Provided Offsite technical support to various customers.
• Created documentation and trained users.
• Run Daily, Weekly and Monthly backup for their systems including AS 400.
• Provide computing support via phone, walk-ins and email for issues of connectivity, operating systems, and Lotus Notes application support.
• Setup new IDs, Re-Set Password, and Maintained ACLs, helped with Lotus Notes Administration.
• Supported a Lotus Notes v5.09 rollout.
• Provided technical assistance and support to the user community.
• Work with the team on Y2K.