SUMMARY:

Dedicated, inventive and resourceful IT Professional with nearly 15 years of diverse experience in a wide range of design, engineering, administration, leadership and solutions concepts. Have a talent in discovering a diverse, and wide range of root cause solutions, through testing, and troubleshooting development for rapid resolutions. I describe myself as an exceptional communicator, analytical thinker and displays expertise in leading teams that bring successful results. Aggressively identifies strategies, develops focus, and provides tactical and sophisticated solutions.

TECHNOLOGY SKILLS:

MS Access Active Directory Apple/Mac OS CCNA

CUCM 8.6 / 10.01,10.5, 9.1 Unity 8.6 / .5, 9.1 VMWARE

UCCX CU Presence & IM Solarwinds A+ Security + Net + PowerPoint

Unix Win XP, Windows 7 Windows Vista Windows Server 2008, 2003 Linux

SQL 2005, 2008 Office Suite 2007, 2010 Matrix 42 Install Shield

WIRESHARK MSM VB Script Netcool Openview

PROFESSIONAL EXPERIENCE:

Confidential

Resident Engineer

Responsibilities:

• Responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers.
• Provided complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.
• Problem diagnosis and resolution, requirements analysis, testing, integrating and managing components and models. Personally responsible for maintaining the client relationship and satisfaction.
• Telepresence and Video conferencing industry. To lead evaluation, test & installation of system/application/database software and hardware provided by suppliers with controls and standards e.g. TMS, VCS, CUCM, MSE, MCU i.e., bridges more specifically, 8710, 8510, Tandberg, Codian. Polycom.
• Provided lead problem diagnosis and resolution liaising with suppliers and customer/developer groups where appropriate.
• Provided full 24 - hour on call emergency support.
• Provided line management /team leader responsibilities where appropriate. Monitoring performance and propose and implement performance enhancing changes. Responsible for technical support recovery activities following failure, including disaster recovery. Video protocols SIP, H.323, MPLS

Confidential, Denver, CO

VOIP Engineer

Responsibilities:

• Core install and configuration: CUCM 9.1, UNITY 9.1, UCCX ver10, CER, Confidential, Password resets, Voicemail setup, Name changes general administration duties.
• Handset placement and initial feature setup of cisco 8851 phones, Performed on how to operate phones features
• Coordinate and Perform station review data gathering activities.
• Asset Tagging of handset and decommission of legacy handsets Nortel M3903, M3904, Avaya 1140E and legacy PBX

Confidential, Atlanta, GA

VOIP Engineer

Responsibilities:

• Executing the design, engineering, and migration of one of the largest county phone systems in the county, boasting over 8,000 endpoints, implementing CUCM ver.10.1 Unity 10.1 UCCX, Cisco Jabber.
• Creating and configuring custom device pools, route partitions, CTI route points, ports, SIP trunks, and MGCP gateways.
• Replace the legacy Siemens (Rolm) system with Cisco IP phones, ordering circuits, building vendor relationships, and acting as first point of contact for maintenance and repair.
• Monitor network of TCP/UDP packets, utilizing a Real Time Monitoring Tool to troubleshoot and investigate issues.
• Oversee CUCM & Unity servers, reporting outages, implementing change control procedures to perform updates patches, and preconfigure phone system onsite.
• Perform admin duties such as cluster server maintenance, general Confidential . administration, and assisting in the install of an Informacast - Cicso paging server.

Confidential, Atlanta, GA

Voice Technical Support

Responsibilities:

• Established and assisted in configuring the point of sale environment to install Microsoft NSO, including arranging the BOH HP servers, Cisco routers, catalyst switches, and call manager express.
• Pre-configurations of Polycom phones onsite at warehouse, then placed and registered with the network.
• FOH included configuring the point of sale systems, laptops, video walls, and Mpos.
• Concluded with component configurations, testing, and turning up prior to opening.

Confidential, New York, NY

Intel Tech Expert

Responsibilities:

• Collaborated in the set-up of the first Pop-up store for Intel in Nolita, including private network, device connections, configuring images for appliances for laptops, tablets, ultra-books and printers.
• Provided consulting services to client and assisted in acquiring sales of showcased devices.

Confidential, Colorado, CO

System Administrator - Desk Administrator

Responsibilities:

• Provided exemplary support services to a live theatre venue, in high-duress environments, and utilizing technical expertise in area of VOIP support for existing military network.
• Maintained and monitored existing phone systems, desktops, and providing network support and diagnostics.
• Utilized vast resources to find solutions to all issues, and provided immediate solutions.

Confidential, Atlanta, GA

Cisco VOIP Engineer

Responsibilities:

• Configured enterprise voice solutions for fortune 500 companies, utilizing Cisco call manager ver 8.6, and VOSS.
• Supported customers with phone configuration, and troubleshooting, providing excellent customer service.
• Cooperated in testing UC Central from beta to live production, reporting bugs and errors to developers.
• Performed Beta testing for fortune 500 companies such as USDA, Temper Pedic, City of Chicago, Kraft
• Actively liaison with Executives to discuss future architecture and implementations
• Collaborated on a team tasked with installing new point of sale registers, and associated equipment to over 9,000 locations.
• Installed an inbound and outbound call system, communicated with technicians hourly for status updates, and documented and escalated any incidents that could disrupt installation.
• Install consisted of ISP server, a point of sale server, and required excellent communications, and top-notch technical skills.
• Catalogued and recorded issues experienced during rollout to coordinate with the point of sale development team.
• Managed and delegated planning and scheduling of technicians, and configuring workstations to current standards.
• Provided monitoring with Netcool software provisioning infrastructure, and performed Tier 3 support that included troubleshooting on site issues that impacted production.
• Monitored registers, PC's, printers and mobile carts, and resolved issues related to software or hardware in cooperation with the point of sale team.