PROFESSIONAL SUMMARY:

• Around 9 years of experience as Windows/VMware Administrator, Desktop and Customer/End user support.
• Hands on experience on Control M, Linux administration basic tasks, Migration and implementation of SSIS jobs.
• Exceptional skills in Win NT/Win2K/Win2K3/Win2K8 networks with very strong experience in Active Directory and TCP/IP Protocol Family.
• Experience working on IBM P/E series, IBM XSeries 346, 3650, 3650m2/m3, Confidential and Dell PowerEdge hardware.
• Experienced in configuring DNS, DHCP, WINS and Active Directory Services in Windows based server environments.
• Mac OS X Server administration (DNS, DHCP, firewall, RADIUS, LDAP, etc) Mac OS X / Active Directory integration, Centrify DirectControl, Open Directory.
• Experience in JAMF Casper Suite to manage OSx machines.
• Experience with deployment to User base VDI environment such as Updates/patches/Applications
• Maintaining the File Server and Print Server and cloning the desktops on network in Windows Environment.
• Excellent skills in Virus updates, Security updates and Service Pack updates.
• Specialized in Software Packaging and expertise in MSI technology (Windows Installer). SCCM 2012 and Extensive administrative experience with Windows 7/8/10.
• Knowledge of ITIL process and enforcer of best practices.
• Interfaced with MSSQL/MySQL/Oracle for technical support
• Outstanding skills in supporting users over phone as well as using Remote Support Tools such as VNC, Windows Remote Desktop, WebEx, Citrix to connect to the servers.
• Deployment of applications using Altiris deployment console.
• Keeping the software up - to-date applying patches when needed and recommended by Microsoft.
• Involved in Exchange server configuration and administration with experience in Exchange Virtual server creation on Windows Server Cluster.

TECHNICAL SKILLS:

Windows Server NT 4.0/2000/2003/2008/2008 R2/2012, Windows XP/Vista/7/8, Apple Mac OS, Mac OS X Server administration, Centrify DirectControl, Open Directory, JAMF Casper Suite, DNS, DHCP, Windows Active Directory Services, FTP, SFTP, Microsoft Exchange 2003/2007/2010 , Microsoft SharePoint 2007/2010, Microsoft Office 20, Outlook 2003/2007/2010 , VMware workstation 5.0/6.0.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Sr. Windows Engineer

Responsibilities:

• Install, upgrade, support and troubleshoot Windows OS,authorized desktop applications, hardware, and Peripheralequipment.
• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printer and peripheralsReturn defective equipment to maintenance inventory, document customer repairs,and maintain and restock parts inventory to maintain spare parts levels.
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.
• Responsible for all server operations including building and supporting servers running Mac OS X Server 10.6+, Apple OS X authentication, Active Directory authentication, Image creation and deployment.
• Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
• JAMF Casper Suite to manage OSx machines (managing, patching and deploying OSx images and application updates).
• Managed Active Directory for all Mac clients; managed Mac OS X Open Directory domain.
• Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers; Perform maintenance on printers.
• Perform timely Patch management (SCCM) as per the Schedule, Deployment of Monthly MS Fixes / Patches. Controlled Reboot of all systems after patch application, Removal of Patches if issues occur.
• Firewall Management: Configuring user access rights, policies, VPN configurations, Web filters, application filters, device management etc.
• Server Management: Capable of managing Windows Servers, Red hat/ Ubuntu Linux server. Having knowledge of configuring and troubleshooting of Active Directory, DNS, DHCP, Proxy Servers, ACL’s, Print servers, File Servers, Apache/IIS, OS upgrade, patch management, Access Level Management and many more.
• Configured TCP/IP Settings, DNS, WINS on Windows 2008/2008R2/2012 Servers.
• Administered and supported Office 365 environment and MS Exchange policies.
• Planning, designing & implementation of ISO 27001 & ITIL. Conduct internal audits for Information security. Define Scope, exceptions, Policies, Procedures, SOP’s, Monitoring mechanism require for ISMS, ISO & ITIL.
• Implementing Security Policies: Implementing different types of policies, as per the standards followed by the organization. Making required changes, to get the client requirements related to security implemented at different levels of organizational hierarchy.
• Handled Daily Client calls, Risk calls, Escalations: Discussing daily challenges and weekly risks in IT-IMS over daily con call with client’s ISMS & Ops Team. Investigating the parties involved and shared a proper Feedback. Documenting the same and closing the client escalations. Taking adequate steps to create a flawless network and application support for the clients.
• Hiring & trainings: Have done hiring for IT-IMS. Have also conducted trainings related to ISMS, Security awareness, technical enhancements, KT.
• Help Desk Management: Working on Fresh service Help Desk tool to create manage assign tickets, Creation of new user, creating agents and assigning rights creating groups and link the account with email ID, managing and uploading documents (basic troubleshooting steps for normal system slowness) for users and working on Technical Documents, Software & Setup Documentation for all the agents. Managing Incident/Change/Problem management Tickets and following up till the closure

Environment: VSphere 5.0, 5.5, VDI,& Windows Server 2003/2008R/2012, Win 7/8/10. Mac OS X Server, Open Directory, Active Directory, Fortigate Firewall, Exchange 2013, MS Office2013/2016, Outlook 2013, Office 365, Ruckus Wireless Network, Cisco Router and Netgear Switches, IBM Servers & Dell Hardware.

Confidential

Sr. Desktop Support Engineer

Responsibilities:

• Installed, upgraded,and verified hardwareand softwareapplications (MS Office, Outlook, VPN…).
• Assisted end-users in using new and existing technology; provided coaching and one-on-one training.
• Managed laptops, desktops,and printerscompanywide. Authored second-linesupport team manualsand maintained support standard operating procedures.
• Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
• Managed Active Directory for all Mac clients; managed Mac OS X Open Directory domain.
• Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers.
• Support for banking application like, finacle, Bloomberg, Thomson Reuters, NEFT, RTGS, Cash@will.
• Configured SCCM, created SCCM Update, Application Packages and deployed globally.
• Maintained and managed Domain Name Service (DNS) for Confidential Active Directory (AD) enterprise
• Maintained user, group, and computer accounts for the Confidential Network.
• Managed MS Exchange servers, AD applications and public folders.
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
• Application/Tools: Active Directory, Group Policy, Security Policy, DNS/DHCP/WINS, SMS.
• Install, Support & Administration of Windows NT Servers & 2000/2003 Active Directory.
• Installation & Administration of Microsoft Services like DNS, DHCP, WINS, TCP/IP & IIS
• Managing of Symantec & McAfee servers & Performing Server Hardening activity.
• Worked on Powershell feature for getting Server hardening point and inventory.
• Worked on Altiris Tool for Deployment of Patches, application, Symantic End point encryption for server and client system, also used to maintain hardware inventory.
• Worked on Configuring of IBM Tivoli Storage Manager, creating Admin, normal user IDs, accessing privileges as per requirement. Creating Scheduler for backups (system state, daily, monthly...)
• Vendor Coordination with Third Party Vendors and Companies to Banking In-house Software's.
• Support & Training - Provided necessary help / assistance to IT Helpdesk / Telecom Support Personal to resolve day-to-day issues.
• Worked on Ticket process in Altiris Tool in 24x7 environment.

Environment: VMware ESX 4.0/3.5, VSphere 5.0, 5.5 & Windows Server 2003/2008R2, Win 7/8/10. Mac OS X Server, Desktop, MacBook, Open Directory, Active Directory, Exchange 2010/2013, Altiris 7,MS Office, Outlook 2007/ 2010, VPN, Altiris Service Desk, IBM Servers & Lenovo Hardware.

Confidential

Sr. Engineer

Responsibilities:

• Leading, managing and training Team of 10 to 12.
• Incident Management - Managing and providing support and solution by coordinating with the off - shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process.
• Responsible for Inbound Customer service calls from customers.
• Administering of user accounts and computers on the Active Directory.
• Making Dashboard of register Issues on daily, Weekly and Monthly Basis.
• Troubleshoot Operating System, file system and general systems issues.
• Monitoring Web base (Citrix) Applications WPA, Seibel, CCPulse, V PN, WireShark.
• Installation, Configuration & Troubleshoot of VoIP Phones.
• Worked on IBM, Dell, and Lenovobranded machines & handled over 1000 Machines and users.
• Worked on Mac laptop and desktop for VIP users and to solve their daily issues.
• Help Desk Management: Working on CA Service Desk tool to manage tickets, escalations & hardware inventory.

Environment: Windows Server 2003/2008R2, Active Directory 2003, Application such as Citrix, WPA, VPN, WireShark, CA Service desk, Dell Servers & Lenovo Hardware.

Confidential

Technical Support Engineer

Responsibilities:

• Provide functional and remote technical support, troubleshooting and diagnosing hardware and software problems, including Windows and Mac OS desktop, laptop, LAN, and remote systems.
• Manage and Oversee the investigation and resolution of hardware and software issues both remotely and onsite.
• Taking care of the hardware and software maintenance along with troubleshooting and making sure the customer issues were resolved within the given TAT.
• Installation, configuration, testing and Maintenance of CCTV and Access Control System.
• Installing, managing and maintaining local and networked printers
• Conduct customer site surveys and provide sales engineering support, including collecting and recording detailed operational, functional and technical requirements for CCTV.
• Generation of various kinds of reports and MIS.
• End user training and training my team members on the system and its new features.

Environment: Windows Server 2003/2008R2, Active Directory 2003, Netgear switches, Dell Hardware

Confidential

Customer Service Advisor

Responsibilities:

• Installation and support for desktop systems which were on Win NT workstations.
• Monitoring the server performance.
• Managed Backup and Recovery.
• Provided online support for custom built transcription Software to ensure productivity.
• Applied system policy and group policy.
• Installed Antivirus Program, monitored networks for viruses, configured Live updates.
• Assisted users in operation of various computer utilities, configured network printers.
• Provided expert technical support to resolve users technical issues, took instant corrective actions to save time and systems downtime.

Environment: Windows Server 2003, Symantec Antivirus, Active Directory 2003, Netgear switches, Dell Hardware