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Customer Service Rep Resume

5.00 Rating

Matthews, NC

SUMMARY

  • To excel in an entry - level medical coding position that will allow me to apply my extensive background, skills and experience in a professional environment.

TECHNICAL SKILLS

  • Bilingual - Speak/read/write Fluent English and Spanish
  • Strong/accurate data entry skills coupled with working noledge of Microsoft Office, proficiency in MS Excel
  • Able to multi-task and learn quickly while delivering quality work & great customer service

PROFESSIONAL EXPERIENCE

Customer Service Rep

Confidential, Matthews, NC

Responsibilities:

  • Worked with a team to input customer orders, utilizing various computer systems.
  • Monitored status of orders & delivered necessary documentation for international shipments.
  • Corresponded with internal & external customers to resolve issues & execute daily responsibilities.

International Customer Support

Confidential, Matthews, NC

Responsibilities:

  • Worked closely with teh Credit Department for issues of invoice resolution.
  • Managed correspondence with sales professionals of various international teams to provide support.
  • This translated to answering over 300 emails weekly regarding quotes, general product information, product lead time, order and shipping requests.
  • This included contacting customers regarding payment matters, translating documents, serving as a liaison between customers and Credit Department for order release.

Customer Care Specialist

Confidential, Hickory, NC

Responsibilities:

  • Customer service for Central America/Latin America.
  • Executed order processing/scheduling for several large international accounts.
  • Coordinated with several internal departments to meet specific project deadlines.
  • Received major international accounts within a month of hiring and was able to provide seamless, excellent service while learning new products and services.

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