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Customer Service Consultant Resume

2.00 Rating

Warwick, RI

TECHNICAL SKILLS

  • MS Word/ MS Excel/ MS PowerPoint/Call Center
  • MS Access/ MS Outlook/Phoenix/Research/Insurance
  • SPSS/Data Entry/MS Publisher/WordPress/Sales/Interviewing
  • Windows/ Photoshop/ Adobe/Unix/Merlin

PROFESSIONAL EXPERIENCE

Confidential - Warwick, RI

Customer Service Consultant

Responsibilities:

  • Working in a customer service call center environment taking customer inquiries for Kaiser Performance rated weekly on call quality and efficiency Trained on various websites to halp on customer requests
  • Inside/Outsides Marketing of Cox Communications Services and Products Trained and Interviewed new entry level partners for various vendors Data Entry of various orders and territory using basic MS Excel Built up a client database to represent Cox as an independent contractor for their services

Confidential, Providence, RI

Data Processor

Responsibilities:

  • Temporary project assisting a team in converting Rhode Department of Human Services clients employment applications to a recently renovated online registration system Required to comply wif Hippa regulations while dealing wif various client sensitive information Determined what benefits/services clients were eligible to receive through teh system of dis processing
  • Implemented data entry to complete various wifdrawals, deposits, rollovers, and enrollments for clients wif a leading 529 colege saving plan company Required to determine if transactions were in accordance wif state laws Required an intense attention to detail while entering data into system

Confidential - Providence, RI

Administrative Assistant

Responsibilities:

  • Scheduled various appointments for four different states Used data entry skills to enter appointments using some excel and other specific databases.
  • Made in going and outgoing calls to answer various client questions Collected payments and scanned/faxed medical, driving, and other client records

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