OBJECTIVE

• Seeking to expand my knowledge and growth in Network Engineering and Business Management.

SUMMARY

• Fluent in English and Armenian, Quick learner, flexible, team player, organized, work well under pressure, self - motivated, great with customers, and responsible.
• Highly experienced lead networking professional working with several large ISP networks and almost a decade of experience in cable networks and technologies.
• I am seeking a position as a Senior Network Engineer or Network Architect.

TECHNICAL SKILLS

• Access Network Engineer III
• Access Network Enginee
• Regional Operations Network Center Technician II
• Technical Support Tier 3
• Assistant Service Manager

PROFESSIONAL EXPERIENCE

Confidential, Chatsworth, CA

Access Network Engineer III

Responsibilities:

• More projects and expectations added to current job.

Confidential, Chatsworth, CA

Access Network Engineer

Responsibilities:

• Lead engineer tasked to design, implement and maintain ISP network that supports over 2.5 million data, voice and video customers using DOCSIS platform and Cisco, Arris & Motorola CMTS, Cisco routers (CRS Series/ASR9000 Series) Cisco switches (7600 Series), Juniper routers (MX Series) Juniper switches (QFX Series), and Cisco Optical (ONS 15454).
• Good knowledge of Routing Protocols including MPLS, BGP, EIGRP, OSPF, IS-IS, VRF, RIP v2.
• Lead engineer responsibilities to include scheduling, and overseeing projects within the same team.
• Engineering level expertise in CMTS & RF Gateway Design, Configuration and Support.
• Troubleshoot and support RF coax based cable plants supporting DOCSIS and Video QAM.
• Excellent understanding of video network eco-system, video products and packages supporting broadcast video and data.
• Excellent Knowledge of CableLabs DOCSIS and Cable Modem Termination System (CMTS).
• Good understanding of wireless technologies such as WiFi, Cisco AP and 802.11 b/g/n/ac.
• Deployed and configured different vendor components such as Routers, Switches, including fiber nodes and associated transmit/receiving equipment.
• Good awareness of global trends and technologies in the networking industry.
• Self-motivated and result-oriented, good team player.
• Strong written and verbal skills. Excellent communication and presentation skills.
• Proficient with MS Office products (Word, Excel, PowerPoint, and Visio).
• Some Expect/ VI scripting.

Confidential, Segundo, CA

Regional Operations Network Center Technician II

Responsibilities:

• Provide Regional support for our Western Division
• Providing essentially a first-line Network, Systems, Plant, Video and Telephony surveillance.
• Provided quality, timely and accurate end - to - end support of any issues, including phone, email and IM contacts and ticketing of the incident in a REMEDY ticketing system.
• Provided valuable input and feedback for the development and improvement of RNOC.
• Surveillance of Time Warner Network using all applicable RNOC Network and Systems Management Tools.
• Initial troubleshooting, problem analysis and isolating of network and system events in accordance to the TWC RNOC Trouble Management guidelines.
• Managed Change Management tickets within the TWC RNOC procedures.
• Performed administrative tasks for RNOC management Tools, contact, escalation, and other documentation or systems.
• Assisted in launching of our Cellular Backhaul Operations with Verizon Wireless.
• Monitor TWC Network routers, switches, and hubs.
• Video Surveillance using - Mixed Signal, Netcool, and IneoQuest monitoring tools.
• Monitor our Cisco Transport Devices using CTC and CTM.
• Monitoring of VOD services through MSA monitoring tool.

Confidential, Van Nuys, CA

Technical Support Tier 3

Responsibilities:

• Level III Technical Support for Internal Customers and External Customers
• Providing technical support of all TWC HSO and Digital Phone related products
• Answering high call volumes and responding to inquiries which only exceeds companies expectations, productivity and performance standards.
• Supporting internal customers with professionalism and resolve complaints successfully.
• Assisting the National Help Desk with inquiries and resolving them successfully
• Escalate unresolved complaints to management and to the Regional Operations Network Center
• Supporting External customers with professionalism and resolving complaints successfully.
• Making outbound calls to address customer complaints and try to resolve issues promptly.

Confidential, Glendale, CA

Assistant Service Manager

Responsibilities:

• Provide excellent guest satisfaction: Write up vehicle’s for scheduled service
• Follow up with guests for necessary repairs
• Assist Service Manager with guests
• Manage 15 to 20 vehicles a day with outstanding satisfaction
• Schedule guests for appointments
• Assist guests with questions/concerns over phone
• Overall maintaining a truly outstanding service experience

Confidential, Irwindale, CA

Customer Service Lead

Responsibilities:

• Answer all cable related questions:
• Including supervisor calls
• Extensive troubleshooting with customers
• High Speed Internet technical support.
• Billing Support
• Sales and Retention
• Daily Database report and maintenance of that database, making sure the information is accurate.
• Overall maintaining customer satisfaction.

Confidential, Burbank, CA

IT Support

Responsibilities:

• Assist students with technical issues with their PCs.
• Maintain and upgrade hardware and software.
• Find and resolve problems with printers, copiers and PCs.
• Look over 200 computers on campus.
• Maintain our network and printer servers.