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Lead Desktop Engineer Resume

5.00 Rating

Brisbane, CA

SUMMARY

  • Confident, dedicated Senior Systems Center Configuration Manager Engineer with over 7 years of experience in Information Technology in a variety of organizations and business sectors.
  • Motivated self - starter, adept to quickly learning and implementing new technologies.
  • Self-managed team player with strong organizational and communication skills.
  • 7+ years of in-depth expertise in SCCM Design, Implementation, Administration, Monitoring, Software Distribution, Update Deployments, Reporting, Software and Hardware Inventory, and Software Metering.
  • Expertise in Image Engineering, MDT, UDI, and Offline Servicing of WIM.
  • Working knowledge of creating custom reports using SQL Server Reporting Services.
  • Expertise in Application Release Management.
  • Expertise in Windows Installer Technology along with all versions of server and desktop Windows Operating Systems, 10, 7, 8, Server 2008, and 2012.
  • Experience in Software Packaging and related technologies using/creating Transforms (MST), Patches (MSP), and Merge Modules (MSM) for use with MSI’s.
  • Working knowledge of a variety of desktop management suites including SMS, SCCM 2007/2012, PXE, BMC Marimba, and Altiris for Desktops.
  • In-depth knowledge of Software Development Life Cycle (planning, analysis, design, andimplementation).
  • Very strong knowledge of Windows Registry, File System, Services, ODBC Connections, COM objects, Security, Active Directory Services, Group Policy Management, and other facets of Windows OS.
  • Experience mentoring team members in SCCM Processes and in creating documentation for training purposes.
  • Strong documentation and technical writing abilities, experience with process engineering.

TECHNICAL SKILLS

Operating Systems: Windows 10, 8, 7, XP, Windows 2000, Windows NT Server 4.0 and Workstation

Management & Deployment Tools: SCCM 2012 R2, 2007, SSRS, MDT, IIS, WSUS, Marimba, SMS, Orca, Active Directory, Group Policy.

Scripting Languages: SQL, VBScript, HTML

Packaging: Wise Package Studio 8.0/7.0/6.0/5.6/4.6, Install Shield Admin Studio 12.0/10.0/9.0, SMS Installer, SCCM 2007, 2012 R2

Imaging tools: VMware 6.0, Symantec Ghost 7.0, MS Virtual PC

PROFESSIONAL EXPERIENCE

Confidential, Brisbane, CA

Lead Desktop Engineer

Responsibilities:

  • Day to day activities include Site Administration/Management, Image Engineering, OS Task Sequence Management, Application deployments, Patch Management, Monitoring Site server health, troubleshooting and custom reporting(SSRS).
  • Upgraded SCCM architecture from 2007 to Current Branch.
  • Migrated data, applications and users from 2007 to CB.
  • Image Engineering and Management through MDT for Windows 10 image customizations.
  • OS task sequence management for OS rollouts and upgrades. Monitor and maintain the health of the hierarchy and individual server and client components and take actions to maintain these systems to minimize the risk of site failure.
  • Driver management for new and existing devices.
  • Creating custom SCCM reports for management requirements using SSRS.
  • Application management for new and existing software.
  • Patching and managing O365 clients through SCCM.
  • Monthly Patch management using SCCM and monitoring the deployments.
  • Monitoring and maintaining the health of the hierarchy and individual server and client components and taking actions to maintain these systems to minimize the risk of site failure.
  • DP creation/management and monitoring DP’s and troubleshooting roles.
  • Performed SCCM client upgrades company wide.
  • Server maintenance and upgrades as part of the SCCM and MDT upgrades.
  • Monitoring common operations for Configuration Manager such as System Status, Management Tasks and Alerts.
  • Worked with project managers and business owners to determine business requirements for new system capabilities and took responsibility for service delivery aligned with requirements.
  • Creating and maintaining technical documentation on current processes and procedures to be used by End User Services and Engineering teams.
  • Troubleshooting issues with Software Distributions OS Deployments on client machines.
  • Providing support for critical/escalated production issues.

Environment: SCCM CB, 2007, MDT 2013, Windows 10, 7, Server 2008 R2, 2012 R2, SSRS, Server Manager, Trace 32, SCCM Client Center, Active Directory, VMware, Group Policy, Scripting Mphasis

Confidential, San Francisco, CA

Senior SCCM Engineer

Responsibilities:

  • Day to day activities include Site Administration/Management, Image Engineering, OS Task Sequence Management, Patch Management (Production and Non-Production Environments), Vulnerability management, Monitoring Site server health, troubleshooting and custom reporting(SSRS).
  • Image Engineering and Management through MDT for build updates and image customizations for Windows 7 and Windows 10.
  • OS task sequence management to improve user’s experience and to support rapidly changing desktop infrastructure. Monitor and maintain the health of the hierarchy and individual server and client components and take actions to maintain these systems to minimize the risk of site failure.
  • Monthly Patch Management using WSUS and SCCM 2012 and monitoring of patch deployments.
  • Offline Servicing of the OS image (WIM) with CBS updates.
  • Creation and maintenance of boot images.
  • Driver management for new and existing devices.
  • Creating custom SCCM reports for complex reporting requirements using SSRS.
  • Monitoring and maintaining the health of the hierarchy and individual server and client components and taking actions to maintain these systems to minimize the risk of site failure.
  • Extending/Customizing hardware and software inventory.
  • DP creation/management and monitoring DP’s and troubleshooting roles.
  • Created a process for patching complicated 4 stage non production environment (VDI’s).
  • Performed sccm client upgrades company wide.
  • Server maintenance and upgrades as part of the SCCM and MDT upgrades.
  • Assisting with implementation and rollout of a vulnerability management process.
  • Monitoring common operations for Configuration Manager such as System Status, Management Tasks and Alerts.
  • Created Automatic Deployment Rules for update managements.
  • Feedback into established processes for improvement opportunities to address operational needs of the company.
  • Work on P3, escalated OS, task sequence, application deployment and PXE boot issues.
  • Worked with project managers and business owners to determine business requirements for new system capabilities and took responsibility for service delivery aligned with requirements.
  • Creating and maintaining technical documentation on current processes and procedures to be used by End User Services and Engineering teams.
  • Troubleshooting issues with Patch Management and Software Distributions on client machines.
  • Monitoring Client health, repairing and troubleshooting broken clients.
  • Maintain and monitor functionality of Systems Infrastructure.
  • Trained team members on SCCM processes and procedures.
  • Providing support for critical/escalated production issues.
  • Coordinating new server deployments with IT admins across various regions

Environment: SCCM 2012 R2, MDT 2012, Windows 7, 8.1, Server 2008 R2, 2012 R2, SSRS, Citrix Xen App 6.5, Citrix Xen Desktop 7, Server Manager, Trace 32, SCCM Client Center, Active Directory, VMware, Group Policy, Scripting

Confidential

Desktop Engineer

Responsibilities:

  • Worked on Windows Migration project from Windows XP to Windows 7 for Desktops and Laptops.
  • Defining, executing and maintaining the software standards by automating application deployments.
  • Create and manage application deployment objects for new and existing software through SCCM.
  • Participate in design meetings to formulate design strategy and design documents to Migrate Windows XP to Windows 7.
  • Involved in application release management.
  • Created documentation for standardized application release management.
  • Gathering requirements, evaluating, and testing Application Packages as part of Application Rationalization effort.
  • Distributing application packages via Package Advertisements and bundled applications via Task Sequences to the client machines.
  • Troubleshooting Software Distribution issues on client machines.
  • Supported clients as a level 3 escalation engineer.
  • Managing users and computers in Active Directory OU’s.
  • Gave permissions to Folders and Registries. Customized the environmental variables depending on the installation dependencies.
  • Created packages for version upgrades in the present project depending on the requirements.
  • Successfully developed and customized the installations as per the standards and requirements.
  • Worked on Virtual Desktop Infrastructure (VDI) VMware for packaging and testing in different Images.
  • Worked on SCCM 2007 for deploying applications based on requirements.
  • Conducted Application Compatibility and Deployment testing on Windows 7 builds for the packaged and non-packaged applications.
  • Used Desktop Manager for Pilot testing the Applications.
  • Conducted Unit Testing of the packaged applications for standards and functionality before submission to the UAT.

Environment: SCCM 2007, Install Shield 2011, AdminStudio 11.5, Windows 7, XP, VMware, Microsoft Virtual PC, ODBC, VB Script, Active Directory and Group Policy.

Confidential, Parsippany, New Jersey

SCCM Admin

Responsibilities:

  • Manage Application deployments in a large and complex environment.
  • Focused on building, deploying, administering and troubleshooting application deployments in SCCM.
  • Creating packages and advertisements for application deployments on Windows 7 environment.
  • Preparing applications for deployments through SCCM with different configuration settings.
  • Coordinate application release with application owner.
  • Adding applications to the task sequences for rollouts for different groups of users using company standards.
  • Testing OSD and applications in locked down environments.
  • Provided customized solutions to solve complex application deployment issues.
  • Conducting application compatibility testing on windows 7 builds for the packaged and non-packaged applications.
  • Conducting application deployment testing on windows 7 for packaged and non-packaged applications.
  • Responsible for testing Task Sequences by adding base applications to the Task Sequence and deploying it to test machines.
  • Loading OS on the test machines using PXE Boot.

Environment: SCCM 2007, Client center, VM Ware 7.0, Active Directory, Windows XP, Windows 7, Trace 32

Confidential

Application Release Engineer

Responsibilities:

  • Collaborating with the core SCCM team in implementing the SCCM processes for software distribution and security patch deployments.
  • Lead process improvement by providing constructive feedback, suggesting alternatives in the process improvement.
  • Creating documentation for the SCCM processes for the team to follow for day to day operations.
  • Deploying applications to workstations and users in a 40,000 user environment.
  • Creating custom Configuration Items and Configuration Baselines for some application deployments.
  • Creating custom reports for application compliance, application retire process and software updates utilizing SQL/SQL reporting services.
  • Trained IT team on SCCM application management process and troubleshooting deployment issues.
  • Created documentation for Application Release Process and troubleshooting application deployments.
  • Involved in Application Release Management.
  • in Patch Management
  • Configuring site system roles for all the Secondary Sites.
  • Configuring servers and Distribution Point groups.
  • Troubleshooting Software Deployment issues on client machines and documenting the troubleshooting procedures.
  • Responsible for creating App-V application deployment process through SCCM.

Environment: SCCM 2012, SQL Server 2008 R2, SSRS, Active Directory, AppSense, Client Center, VMWare 7.0, Microsoft App-V

Confidential, Tempe, Arizona

SCCM Admin

Responsibilities:

  • Leading the design and implementation of SCCM 2007 hierarchy.
  • Lead the desktop platform team.
  • Implementing SCCM 2007 in the Corporate Investment Banking (CIB) line of business, joining the existing SCCM infrastructure.
  • Instructing team members on SCCM process, Software Distribution, Trouble Shooting, Software Update Deployment, Reporting, Hardware Inventory and deployment testing.
  • Creating and reviewing SCCM Process documentation and providing feedback for process improvement.
  • Designing and implementing test SCCM environment for training purposes.
  • Publishing application packages in Desktools, creating user groups for distributing the applications using Active Directory.
  • Gathering requirements, evaluating, and testing Application Packages as part of Application Rationalization effort.
  • Deploying Win 7 OS images on the client machines using PXE Boot.
  • Distributing application packages via Package Advertisements and bundled applications via Task Sequences to the client machines.
  • Creating AppSense virtualization policies for individual applications.
  • Troubleshooting Software Distribution issues on client machines.
  • Creating custom Hardware inventory reports for Desktop Management teams.
  • Managing users and computers in Active Directory OU’s.
  • Creating test environment by deploying Windows 7 using PXE boot and distributing applications to the test machines using System Center Configuration manager 2007.
  • Creating Group Policy Objects for managing groups in the test environment.
  • Scheduling Software Update deployments for the critical updates to client machines. Monitoring Update deployments and troubleshooting.
  • Providing reports for the monthly patch and application deployments.

Environment: SCCM 2007, Trace 32, SCCM Client Center, Active Directory, Desktools, AppSense, Dameware NT Utilities, Windows XP, Windows 7, Server 2008 R2, SSRS, Server Manager

Confidential, Des Moines, IA

SCCM/Application Engineer

Responsibilities:

  • Packaging in-house and 3rd-party applications using AdminStudio 10 in a locked-down environment.
  • Utilizing VMware Workstation 7.0 for Windows XP and Windows 7 imaging.
  • Designing applications for distribution through SCCM 2007 in locked-down environment.
  • Deploying applications in production environment.
  • Using Setup Capture for creating MSI for various vendor EXE’s and creating Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.
  • Working on Silent Installs for certain application to automate them for software distribution.
  • Experience in working with Microsoft Windows Registry and ODBC settings.
  • Using VB Script & Wise Scripting to create Custom actions for Applications.
  • Working on virtualizing the applications using App-V.
  • Coordinating UAT’s and remotely assisting End Users via RAP (Run Advertised Programs) to test application packages by creating Pilot SMS in Test environment.
  • Working as an application steward to produce the installation instructions needed to package an application.
  • This involved interacting with the technical contact and owner of the application to produce the desired results.
  • Performing unit-testing and validation prior to production implementation.
  • Distributing the applications using System Center Configuration Manager (SCCM).
  • Creating SCCM Packages, Collection & Advertisements for deploying packages into Production via SCCM.
  • Documenting the Request and Release Process, Packaging, Testing, Certification, and Distribution Process.

Environment: AdminStudio 9.0, 10, Wise PackageStudio 8.0, Windows XP, VMware 7.0, Win 7, VMWare Workstation 6.0, SMS, Orca, Filemon, Regmon, Group Policy, SCCM 2007, Trace 32, Active Directory, VB Scripts, Wise Scripts

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