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Network Engineering Sr. Analyst Resume

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Atlanta, GA

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SUMMARY:

  • Accomplished Voice Engineer with proven ability to support enterprise level voice and video networks using VoIP phone systems, specializing in Cisco hardware and software. Consistent success improving IT operations by documenting and streamlining ticket support process while maintaining SLA.
  • Significant experience in large - scale VoIP conversion projects from design, configuration, deployment, and day 2 support. Proven record of providing vital contributions to projects to ensure successful completion of all tasks while minimizing downtime and outages.

TECHNICAL SKILLS:

Tools: Cisco Unified Communications 8.6-11.0, Cisco Contact Center Express 8.6-10.6, Telepresence, Telemate, Zoom, Solarwinds, Infoblox, Office 365

Hardware: Cisco 39XX Routers, Cisco 29XX Switches, Cisco 79XX/88XX Phones, Cisco SX20/40/60/80 Codecs

Protocols: Cisco IPT, SIP, H.323, MPLS, LAN/WAN, VoIP, TCP/IP

PROFESSIONAL EXPERIENCE:

Network Engineering Sr. Analyst

Confidential - Atlanta, GA

Responsibilities:

  • Responsible for tier 2 and tier 3 support of telecommunications and video conferencing using Cisco hardware and software including Cisco Call Manager, Unity, Contact Center, Telepresence, Zoom Call Recording, and Telemate Phone Reporting. Role required supporting Cisco IPT network consisting of over 2.000 Cisco devices using SIP and H.323.
  • Received Dell Excellence in 2016 for work done to successfully migrate phone system from CUCM v8.6 to CUCM v11.0 and CCX v8.6 to CCX v10.6 with minimal downtime or outage.

Network Engineer

Confidential - Atlanta, GA

Responsibilities:

  • Traveled nationwide to manage and execute VoIP conversion project including site survey and deployment for over 30 Distribution Centers. Configured and deployed phones, switches, and routers for each site. Provided Day 2 support and ensured that each phone, computer station, and analog device was working following the overnight conversion.
  • Configured and installed Cisco 3945 routers and Cisco 2960 POE switches for each site in conjunction with Senior Network Engineers. Integrated Cisco Voice Gateway with Verizon SIP trunks over MPLS. Performed technical analysis on complex LAN/WAN networks for problem resolution while minimizing downtime.

Field Engineer

Confidential - Atlanta, GA

Responsibilities:

  • Traveled nationwide for Confidential and Confidential Lynch for VOIP conversion project from PBX based systems to Cisco VOIP system.
  • Completed VOIP readiness and conversion for over 100 Consumer and Enterprise Confidential sites.

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