SUMMARY:

• Experienced with enterprise/carrier - class optical/fiber routers and switches Arista, Cisco Nexus, Juniper/ Alcatel-Lucent 3500,4500,6500,7000,ASR1000V,ASR9000,XR12000,/MX960/7048T
• Drained Server Cluster’s and Failed Over links, Captured Interface Statistics and Metrics for schedule maintenance for vendors, peer’s & ISP’S, AT&T, SPRINT, VERIZON,LEVEL3,XO,HURRICANE GOOGLE, AKAMI,CENTURYLINK, CURVATURE
• Worked on protocols BGP,OSPF,802.1Q, PORT-CHANNEL GROUPS, VLANS
• Created CR’S ( change request’s ) to bring devices back into and out of production per company requirements
• Costing out and shutting links for Isolation and recovery of router/switch’s for line card / switch replacement and HARDWARE CODE UPGRADES
• Familiar with bandwidth and network capacity graphing tools
• Worked with senior engineer teams to create new mops/sops for effective troubleshooting and trained new hires
• Experienced and knowledgeable in the RMA procurement of inventory Cisco, Juniper, Arista
• Effectively communicated with internal engineers and data centers on trouble shooting basic to complex problem resolution
• Pre-configured /Auto Configured switches based on rack profile, Added devices to monitoring tools creating graphs for monitoring on the network
• Project Management, Team Orientated, Planning and development, service support diagnose and trouble shoot network problems
• Worked with TEKTRONIX MEDIUS,EVRTZ/VLPRO, VOLICOM, NETCOOL,REMEDY, SEVONE TRELLO,SPLUNK
• Turned up ARUBA Wireless AP’S with ARUBA airwave servers and URL TOOLS
• Basic knowledge of Linux,

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• service provider industry and data center technician
• Single mode fiber and routing & switching knowledge.
• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites across many regions.
• Provide onsite network support and expertise on local data center campus and remote support for POP sites while working with local vendor support staff
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network
• Worked with isp’s equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.
• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.
• Queue Management for tasks and incidents, participate in ongoing DC/POP deployment projects
• Use internal tools and scripts to configure, monitor, and repair servers and network equipment
• Responsible for asset management of servers and networking gear in datacenter and POP sites including RMA
• Develop internal documentation and conduct as needed or appropriate
• Proactively contribute to documentation, automation and processes as they evolve
• Follow, improve, and implement data center and POP best practices
• Manage stock quantities and use logistics to prepare for installations in the near future
• Participate in on call activities and follow escalation process to support the infrastructure 24/7

Confidential, Fremont CA

Network Engineer

Responsibilities:

• Maintained a wireless meshed cisco 561 wap’s farms in 2 Google datacenter labs
• Troubles shoot and resolved Host flapping.
• Trouble shoot and resolved spanning tree loops
• Configured and Installed DHCP service on Linux servers
• Configured and Installed VRRP/ HA failover
• Monitored the connectivity of all datacenter servers
• Monitored the Health of Android / IOS devices on the wireless network
• Monitored and maintained the Health & connectivity of the VPN /VLAN for the Datacenter Lab

Confidential, Fremont, CA

Network Engineer

Responsibilities:

• Monitor clients Data Center network for stability and performance in order to maintain 24x7 operations.
• Investigate an average of 1500 alerts/week and work trouble tickets including hardware/software issues.
• Interact efficiently with Site Services (data center), L2/L3 engineers, field technicians, telecommunications carriers, and vendors to facilitate resolving service issues in accordance with established processes and procedures.
• Join CRISIS Bridge for live troubleshooting to resolve business metric impact issues.
• Join Mission Critical Meetings to provide detail information on the incidents, and how to avoid issues from reoccurring again.
• Schedule maintenance windows to work with data center team to perform hardware swap and code upgrades.
• Efficiently work with end users to troubleshoot all inbound requests and issues.
• Work with senior engineer teams to create Standard Operating Procedures for effective troubleshooting.
• Update customers and other stakeholders regularly on ongoing trouble tickets and provide full report of outages and/or defects.
• Provide excellent phone and written skills to translate a complex problem into a simpler language for the customer and vice versa.
• Smoothly transfer information at the end of each shift with other NOC engineers

Confidential

Network Technician / Network Engineer

Responsibilities:

• Support Google's internal application groups by troubleshooting service impacting issues involving the network using LINUX tools and Scripts & proprietary automation tools
• Monitor network stability and performance - ensuring 24x7 operations and resolving service impacts as they occur
• Handle escalated issues and work closely with the NOC, engineering, field technicians, and providers to resolve video distribution issues.
• Act as an external facing point of contact to coordinate service and operational support from vendors.
• Assist in the development of operations processes and procedures, along with programs and documentation.
• Oversee and execute planned network infrastructure maintenance activity while minimizing impact to services.
• Participate in a periodic on-call rotation to support a 24-hour, seven-day operation

Confidential

Network Engineer

Responsibilities:

• Under supervision of senior engineers, Created interface IP address configuration s for Cisco/Mikrotik routers and switches Added devices to monitoring tools creating graphs for 24X7 monitoring.
• Mapped networks with Visio maintained IPv4 IPv6 IP address and IP Blocks in EXEL, Prepared racks with CAT5, CAT6 and PDU S, routinely monitored UPS and Core monitoring systems ORION/SOLARWINDS
• Processed request for R - DNS Allocated PTR Records with DNS Made Easy and MXTOOLBOX
• Restored routers and switches to factory defaults

Confidential

Technical Service Engineer / Customer Advocate

Responsibilities:

• Answered the NOC phone lines that received 2,700 calls a month, created tickets based on customer requests, created solution suggested, closed tickets, provided challenge code for SSH, Processed RMA S, Monitored the Outlook Inbox for Handovers for 24x7 support and ITSM/Sparks ticket queue.
• Assigned an average of 80 tickets a day to L1 L2 Engineers, Acted as first Technical contact, respond to customer requests, and other scheduled activities within the SLA requirements. Maintained tickets assigned to me for Technical Service

Confidential, Mt View Ca

Technology & Operations / Global Systems Security Administrator

Responsibilities:

• Western Region Badging Security Administrator.
• Responsible for protecting the company's global assets and interests which include personnel, property/operations, products, brand and intellectual property.
• Principal activities include the following security - related communications, promotes security awareness, and maintains communications channels to facilitate the distribution of time-sensitive security alerts.

Confidential

TEST LAB Technician

Responsibilities:

• Wired Built and configured secured VPN S &VLANS using VTP 802.1Q and configured Default Gateways according to drawings and written specifications.
• Implemented VLSM, creating subnets to individual VPN S and Host s.
• Enabled server, client and transparent mode on switches/routers designed IP address scheme using Class A,B,C address, applied to interfaces using EIGRP,OSPF,BGP,HSRP,MPLS.
• Made point - to-point links using HDLC, Frame Relay, PPP Verified all routing protocols & connections using Debug & show commands Implemented STP, Configured STP designated ports/root ports/blocked ports
• Created DNS, DHCP, IIS, DFS.LOCAL and GLOBAL Domain GROUPS added / deleted users and groups using server 2008. Windows 7, XP, VISTA, VMware, Virtual Box