PROFESSIONAL SUMMARY:

• Dedicated & talented systems administrator with savvy technical skills & vast knowledge of cross - platform computer support in an enterprise academic, business & medical center environments. Software knowledge spans from graphic layout & design software to technical utilities for assessing & troubleshooting computer problems and expertise with Microsoft Configuration Manager and it’s various enterprise management capabilities.
• I am very fluent & diverse with the Windows & Mac computing platforms in a managed networked computing environment & exceptional knowledge of supporting & applying diagnostic techniques for strategic problem solving & troubleshooting both platforms.
• I have excellent interpersonal skills, mature judgment & diplomacy to interact effectively with a broad spectrum of individuals, ranging from executives to faculty & staff throughout the organization.
• Active Directory Administration - Have thorough understanding of Microsoft Windows 2008 R2 Active Directory Services Infrastructure, Schema, OU design, AD replication topology, KCC & DC backup/restore procedures. ADO & ADSI scripting experience; creating & troubleshooting GPO s, also the ability to automate the Windows environment via scripts/GPO's for network shares, printers, installs, etc.
• Administer security for a Microsoft Windows 2008 R2 Network environment; including monitoring of several VM server hosts & endpoint applications & security hardening best practices. Technical documentation written for knowledge transfer & new techs.
• Scripting expertise using Vbscript, PowerShell & WMI queries for various system admin functions, file/folder changes, registry edits, login scripts, printer redirects, file shares, etc. Created PowerShell troubleshooting packs for Win7/Win8/Win10; WPK, users interface design.
• Expertise in desktop transformation including Windows Win7/Win8/Win10 desktop design, configuration, testing, implementation & (OSD) operating system deployments for medium to large enterprises using lite & zero touch methodologies utilizing SCCM, MDT, etc.
• Advanced deployment knowledge using MDT 2012/13, SCCM OSD or standalone WDS Server, USMT & WAIK tools, WSIM/DSIM to automate OOBE.
• Endpoint Management: Real world experience administrating & maintaining SCCM 2012/1511, as well as other endpoint management tools including WSUS, Software Update for monthly patching; also SCUP 2011 integration with SCCM. Third party application upgrades to level set systems to certain versioning for compliancy & standardization, such as Adobe products, Java, Firefox, Chrome, etc.
• Endpoint Security - Using Trend Micro Office Scan & Deep Security products & other AV tools, Symantec, Sophos & Forefront. Knowledge spans into SCEP 2012 & integration with SCCM environment using policies & limiting features to lower attack surface.
• Mobile Devices Management: experience with configuring & supporting several mobile platforms (iOS, Android, & MS Mobile, Blackberry) primary experience is with Microsoft InTune (SCCM Integration), also used for offsite/off domain systems that required management thru policy, configuration items Remote Management: Remote Desktop Services on Server 2008, Bomgar, VNC, Apple Remote Desktop & Hyena, other remote management. tools.
• Exchange 2010/2013/O365 - I have worked as exchange administrator on various occasions, recently during mail server migration, moving on premise mailboxes to Microsoft cloud, Office 365; Exchange Management PowerShell cmdlets for administration. Dirsync experience for replication of AD objects to the Microsoft Cloud/Azure, account maintenance, permissions Ticketing Systems: ServiceNow (admin experience), LanDesk, HPSM, HEAT (administrator)
• Backup Services: experienced with administration of cloud based backup providers, CrashPlan, Druva. Server/client backups using EMC Retrospect (Mac & PC), IBM Tivoli, Veritas Backup Exec & rotating backup media to offsite storage provider.
• Technical team member participated in a scalable, highly available, virtual environment on VmWare vSphere 5. Experience in software & system performance analysis & tuning, service capacity & forecasting for virtual server & desktop infrastructures. eG Innovations tools used for monitoring & troubleshooting VM performance.
• Experience in Design, Architect & implement solutions based on Citrix XenApp 6.5, XenDesktop 5.6, V - Ware View & other related products; also leveraged Citrix Provisioning Services 6.1 for all XenApp & XenDesktop servers.
• Ability to build an application delivery infrastructure with XenApp or App-V technologies. SCCM 2012 virtual application delivery platform using the single pane of glass layering approach for separating apps & OS; deploy either hosted or streamed applications onto physical & virtual desktops User State Virtualization (USV) experience with implementation using both folder redirections & offline folders. Experience with USV tools such as Microsoft UE-V, Unidesk & Profile Unity that decouples user profiles & apps from OS, the layered glass approach.
• Vast knowledge of Mac OSX (10.1 - 10.11); OSX Server 10.3 - 10.7
• Expertise in Win10/Win8/Win7/XP; 2003/08 Server Admin

TECHNICAL SKILLS:

Software Experience:

General Applications: Microsoft Office Suite O365, Office 2013, Office 2010 | Office for Mac | Microsoft Visio\Project | iLife & iWork | iCal | Mail App | Google Apps | Browsers IE, Firefox, Safari, Chrome, Microsoft Edge

Graphic Applications: Adobe Creative Suites | AutoCAD | Freeway | iWeb | Premiere | After Effects

CAREER EXPERIENCE:

Confidential, Newark, CA

Systems Engineer (SCCM)

Responsibilities:

• Lead SCCM Systems Engineer for Confidential, consists of Stanford Medical, Lucile Packard Childrens Hospital, Stanford Cancer Center South Bay and other various medical offices throughout the bay area.
• Upgraded current infrastructure to the current branch release SCCM 1602, environment consists of one primary server and eight distribution points, approximately 15000 endpoints utilizing Endpoint Protection.
• Infrastructure change included setting up Boundary Groups to localize downloading of packages to specific preferred distribution points to minimize the WAN traffic between the DPs, Primary. OSD imaging times were reduced as well.
• Integrated the HP CIK Client Integration Kit for configuring and updating the BIOS, BIOS password, TPM, etc, utilizing the BCU and HPQPSwd utilities.

Confidential, South San Francisco, CA

SCCM Desktop Engineer

Responsibilities:

• Lead SCCM Engineer for all of Confidential consists of approximately 2800 endpoints & 200 servers. Develop all software packages & deploy in 8 different locations throughout North America. We offer self - service installations for nearly all our applications (400+) & also push deployments for major software rollouts or upgrades. Monthly patching is also handled using WSUS & custom reports from SQL reporting services using SQL Report Builder 3.0
• Upgraded current SCCM infrastructure (primary & secondary sites) from SCCM 2007 to SCCM 2012; recently updated to SCCM 1513 for Windows 10 migration compatibility & new features such as In place upgrade task sequencing.
• Leading migration from Windows 7 to Windows 10; using SCCM 2012/1513 task sequencing to offer self service package for in place upgrade & customization of settings. Decided to use thin image methodology by layering the various imaging components, applications, configuration, encryption, etc. The imaging task sequence also involves some custom HTA files for a GUI during the installation process so onsite technicians can select various configurations, laptop, desktop, various locations, etc.
• Lead technician on the testing & deployment of WebSense (now ForcePoint) Triton AP-Data DLP for compliance with ISO regulations; involved both the Triton server backend infrastructure build out & deploying the WebSense DLP endpoint clients; also configuration of DLP policies & the setup of monitoring\notifications for the network\security teams when DLP policies are violated.
• Lead technician on the O365 migration from Exchange 2010/2013 to onmicrosoft.com cloud infrastructure, keeping on premises exchange server & local Active Directory. Currently we are pilot testing the move of all AD accounts on the cloud or Azure Active Directory Services. Migrated all employee & service accounts from local exchange environment to Microsoft O365 platform. DirSync experience in keeping local AD infrastructure synced with O365.
• Lead technician on deploying Office O365 using click to run (C2R) install technology as opposed to msi based installations. The C2R technology was choose for more granular user licensing management.
• Part of the Office O365 Suite migration involved also updating some one off installed applications such as Vision & Project 2013 & upgrading those applications to the O365 versions or using the online applications provided by Microsoft.
• Helped lead the migration from Box to Microsoft OneDrive to consolidate online storage & integration with O365 products & services.

Confidential, South San Francisco, CA

SCCM Deployment Engineer

Responsibilities:

• Working within global team from parent company, Roche Pharmaceuticals, working with international team of engineers for SCCM 2007 to SCCM 2012 migration & harmonization project.
• Integration of new infrastructure for new SCCM 2012 primary site for North America location which consists of all Confidential systems, 20,000+ endpoints in six different US geographical locations, the setup & support of remote distribution\cache servers.
• Designed, Installed, documented & maintained 2012 SCCM infrastructure, respond to any alerts//incidents & resolve, informing management, stakeholders, & PMs on progress, etc. Consisting of one primary site (NA), CAS was in Spain, also 8 distribution points were managed.
• Day to day tasks: Identify and respond to any SCCM incidents & resolve issues accordingly. Work closely with engineers (vendors) to inform if problem and\or duration of downtime and corrective actions required. Primary contact for off hours support regarding any global SCCM service such as imaging (OSD), image & software deployment, patch management, also MDM support with InTune.
• Data Center server support of currently 2,000 systems, consisting of software compliance, inventory & monthly patching, also an active participant in a global Active Directory transition project from Confidential into Roche domain, consolidate into one domain.
• Migrate all SCCM clients & client history data to new SCCM 2012 environment. All software packages migrated to newer SCCM platform & incorporating new procedures & policies to ensure packages match new standards, configurations, etc. Includes branding & customizing of the software portal of SCCM 2012 to make the software packages available for self - service.
• Developed virtual applications (Office2013, O365) & availability for 2,000+ users on Gateway campus. I developed a VDI infrastructure roadmap for available general line of business applications being virtualized & streamed to various departmental systems, App-V sequencing & delivery via SCCM.
• Create VB scripts for software packages, create install log files for easier troubleshooting failed packages on clients, tattooing the registry with custom in-house created software registry entries for easier inventory & uninstallation if required. MOF file edits for other software specific inventory required.
• Create report templates using Report Builder, custom software & hardware inventory reports, expertise with creating custom reports querying the various tables & fields of the SCCM database.

Confidential, Oakland, CA

Lead Technical Support Analyst

Responsibilities:

• As the Team Lead (Level III support) for the UCOP Service Desk, consisting of fifteen technicians supporting 2000(+) computers within UCOP; as a primary lead for incidents or problem requests requiring more technical skills or supervisory decisions or direction. Direct support of UC President & upper executives on a requested basis to resolve priority issues.
• As a Lead (Level III support) Technician, I provide a thoughtful, research - based approach to determine the underlying causes of problems then formulate, implement & document solutions. Mentor & train the existing technical staff on new technologies or services.
• Knowledge of Microsoft Windows 2008 R2 Active Directory Infrastructure including forest functional levels, schema & OU design;
• Worked with AD replication technologies for backup/restore & also using clustering for high availability. Have excellent working knowledge with user object management to domain level GPOs. Used tools like ADUC, PowerShell & Vbscript to automate daily tasks.
• Serve as primary lead Mac support technician, with expertise providing extensive Mac support to my team & end users. Developed & maintain current standard mac images for deployments within UCOP, using OSX Server NetBoot & NetInstall. Transitioned to using JAMF Casper as a central management tool for Macs, both imaging & software distribution; also implemented Self Service installations for Macs.
• Mac software packaging used JAMF Composer as well as Apple Package Maker, Iceberg & other tools.
• Windows 7/8 Image Development & Deployment utilizing MS Deployment Toolkit (MDT), SCCM 2007/2012 task sequencing, WAIK, WSIM, USMT, etc. Expertise with Operating System Deployment (OSD) methodologies (e.g., Lite-touch, Zero Touch) for Windows 7/8 using thin or thick image concepts; experience with Win8 deployment to tablet devices with UEFI.
• SCCM 2007/2012 administration includes daily maintenance, deployments & application provisioning; also application packaging or sequencing for deployment. Used System Center Updates Publisher 2011 for third party application patching & updates
• Experience with the design & implementation solutions based on Citrix XenApp 6.5, XenDesktop 5.6 for VDI infrastructure & VMware View & Mirage understanding; also responsible for Citrix XenApp server farm delivering 100+ applications to the user community.
• Daily MS Exchange 2007 administration; create/delete accounts, groups, also resolve email issues, message tracking & performance. Also experience with Symantec Enterprise Vault for mailbox storage, lead team member for Exchange Online transition.
• Implementation & supporting new Trend Micro Office Scan server; support of also Symantec Endpoint, Sophos & Forefront.

Confidential, San Francisco, CA

Systems Programmer

Responsibilities:

• Supported local doctors, nurses, residents & researchers with various Mac & Windows computer issues for access to Medical Center (ePHI) Patient information databases including PeopleSoft, Oracle & STOR/PACE systems, along with UCSFMC proprietary databases.
• HIPAA compliant trained, with electronic Patient Health Information (ePHI) & technologies to ensure proper security, encryption, etc.
• Implemented new support procedures for OS hardening, configuration & best practices for Windows XP Pro systems against various security threats; worked to maintain virus/malware free endpoints. Developed workflow for quarantining, then clean infected endpoints; technical writing to document workflow & procedure for virus\security threats, adopted campus wide as standard security practice.
• Completed implementation of Mac OSX upgrades for doctors & staff throughout several departments campus wide; upgraded systems from classic Mac OS. Developed custom images for deployment using Net Install & ASR. Upgraded existing Mac OSX servers to newer OSX release & setup for remote monitoring & administration; included file, web & wiki services.
• Implemented & supported of Symantec Ghost Server v8.0 using multicast & deploying thick Windows XP images, creating standardization across a multitude of departments; added consistency which helped reduce helpdesk requests by 20%.
• Vast experience with Remedy ticketing system covering several departments campus wide, also modifying & escalating help tickets to Enterprise Network Services & other campus ITS departments.
• Strong networking fundamentals, consisting of network configurations & services like DHCP, DNS, Proxy, VPN access, WiFi, RDP, etc.