It Project Manager Iv - Infrastructure Resume
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Montvale, NJ
SUMMARY
- To work as a Senior IT Infrastructure Program Manager in a company, with an ambitious corporate strategy and desire to be a leading innovator in their respective area, where I can effectively apply my program management skills and passion to help the company successfully achieve their strategic goals while simultaneously growing within my profession
PROFESSIONAL EXPERIENCE
Confidential, Montvale, NJ
IT Project Manager IV - Infrastructure
Responsibilities:
- Manage multiple IT Infrastructure projects from initiation to closing
- Work with the PMO on program & portfolio management initiatives
- Specialize in managing programs related to M&A and datacenter consolidations
- Responsible for organizing & coordinating annual budget activities for Americas ITO
- Provide mentoring for new project managers and technical project leads
Sr. Manager, IT Customer Service and Support
Confidential
Responsibilities:
- Managed a team of (30) desktop support techs across (15) different physical locations
- Acted as a point of escalation for all IT related end user issues
- Ensured desktop services provided to users matched the requirements of the business
- Oversaw the VIP Support team which supported the IT needs of our VP’s and above
Manager, Windows Systems Administration
Confidential
Responsibilities:
- Managed a team of (10) system administrators (Citrix/VMware/Active Directory/ Patch Management & MS Windows and Server Hardware)
- Oversaw the datacenter server operations for all (9) US based company locations
- Responsible for the design & integrity of the VMware ESX Virtual Environment
- Responsible for all aspects of the 300+ servers across (9) locations in the U.S.
- Handled all infrastructure services (WINS, DNS, DHCP, Active Directory & Exchange)
- Performed P2V, V2P and V2V conversions of 150+ servers
- Responsible for the PBXs at all company locations throughout the US
- Performed MACD’s (move/add/changes/deletions) for all end user’s telephones
- Worked directly with AT&T and Verizon tech support on T1 outages and issues
- Provided desktop support for Windows 95/NT hardware and software issues
- Setup, configured and rebuilt HP desktops and laptops
- Answered calls placed to the helpdesk and resolved end user issues over the phone
Confidential
Montvale, NJ
Horsham Datacenter Consolidation Program
Responsibilities:
- Relocated/Decommissioned 1,300 virtual and physical systems, SAN Storage & Backup hardware from Horsham, PA to Sunrise, FL and North Wales, PA
- Worked with business owners to re-architect HA & DR systems being moved
- Managed $1M budget for procurement of required SAN, Network & Server HW
- Led the program management effort of employee services integration & user/machine/mailbox migrations
- Responsible for managing the establishment and sunset of the ‘Command Center’ that was the central point of all company-wide integration related issues/requests/questions
- Initiative to reduce printing operating costs by removing personal printers and non-efficient network printers from our US based sites
- 1,750 printers were removed from (30) different sites and (320) new Xerox printers were installed thus reducing the ‘user to printer’ ratio from 2:1 all the way down to 8:1
- Annual cost savings of $1,600,000.00
- Coordination of relocating the video conference equipment, servers, storage, network switches & routers, desktops, laptops and printers
- Responsible for cost estimates and budget of new equipment needed; including professional services required for de-installing, transporting and installation of IT HW
- Managed the project team that was responsible for migration of (3,500+) email & active directory accounts, laptops/desktops and applications to the Teva domain as part of acquiring Cephalon (pharmaceutical company)
- Managed the project team that was responsible for migration of (1,200+) email & active directory accounts, laptops/desktops and applications to the Teva domain as part of acquiring Cephalon (pharmaceutical company)