SUMMARY:

• Recognized in all areas where I have performed my professional duties as a relentless pursuer of perfection, efficiency and reliability.
• I can be characterized as a problem solver and solution provider, in a simple definition as a “ Confidential of all Trades” who brings together technology to new levels in any enterprise environment. I bring along with me efficiency, streamlining, revenue and increased productivity.
• My knowledge base begins in the information and technology field, and evolves into project management and administration with business and systems analysis experience.
• As a IT infrastructure architect and IT Manager, I have been involved in many aspects of the industry with experience in project management and systems analysis, I specialize in IT infrastructure design from small commercial operations to datacenters, permitting for growth within specified budgets.
• I am also experienced in finding logical solutions and automation procedures to current complex issues that would reduce processing time and increase production through automatization and hardware optimization.
• I adapt to new and emerging technologies and enjoy using cutting edge tools in my daily responsibilities.
• I always seek to secure an opportunity where my knowledge can be challenged to its full potential as I bring along excellent troubleshooting, solid organizational and communications, creative, and management skills.
• I think outside the box, when a normal path to a solution cannot be found.
• I am also well versed in English, Spanish and Cantonese and these are only some of the highlights in my professional career as more can be learned at a personal level.

KEY STRENGTHS:

• Critical Mission Failover Server and Network Design & Implementation
• Windows Operating System Installation, Setup, Configuration, Migration, Upgrades, Patches & Security
• Windows Enterprise Applications
• Backup & Restore Process, Synchronization and Replication, Local and Cloud Based
• Infrastructure Architecture and Development
• Procurement Management
• Email Platform Migrations to Office 365 and Gmail
• Phone Systems Migration from PBX to VoIP
• Custom Hardware Design, Installation & Upgrades
• Virtualization Implementation, Clustering & High Availability
• Cloud Based Architecture & Applications
• Systems & Process Analysis
• Application Development
• Specialized Technical Desktop & User Support
• Antivirus Implementation & Security
• Office 365 Application Specialist
• Custom Application and Software Development
• Enterprise Architecture Design
• Strategic Planning
• Project Management and Hardware Implementation
• User & Customer Service
• Cost Reduction & Budgeting
• Personnel Management
• Overseas Expertise in New Product Marketing and Acquisition
• Food Handling Procedures in Manufacturing Environments

CORE COMPETENCIES:

• Network administrator and server/workstation troubleshooting and configuration, information recovery, wired and wireless LAN setup and configuration.
• Windows system administration, setup, installation, configuration and migration of Active Directory, OU & GPO implementation, configuration, upgrades, restores, deployment & security. Server role configuration, analysis, streamline, security, upgrades and patches.
• Enterprise Windows operating systems, clients (98, XP, Vista, Windows 7, Windows 8, 8.1 &10) and servers (2000, 2003, 2008, 2008R2 & 2012R2) migration, imaging, user data backup and restore, profile migration, Active Directory, Exchange.
• Office 365 implementation/migration, email migration from on - premise exchange, hosted exchange, Gmail, Exchange online setup and configuration.
• Enterprise level security administration, firewall setup and policy configuration. Sophos Antivirus Enterprise Console, Sophos Central Cloud based Endpoint Management, McAfee, Panda Endpoint Management & Symantecs Enpoint Protection Management/Cloud Hosted Endpoint Protection.
• Server backup, RAID implementation, VPN and Remote Desktop Protocol access.
• Network troubleshooting, latency, spikes, bottlenecks, packet lost, DNS, DHCP.
• Design and implementation of redundant servers and networks for failsafe and fault tolerant protection, maintenance procedures, and high availability failover server clusters both physical and virtual.
• Hyper-v, clients and server manager, vhd/vhdx file management with SCVMM.
• Backup operations, Carbonite Online Backup Solution, Iperius, Datto, Backupfy, Veeam, CA Arcserve backup, D2D, Dell Appasaure backup, data replication and restore enterprise solution.
• Remote user support through VPN, Windows Remote Desktop, Bomgar, TeamViewer and Logmein.
• Automation and remote operations specialist.
• Excellent analytical and logical troubleshooting skills in hardware network/servers/workstations and software operating systems/applications/programming languages.
• Phone system migration from conventional Asterisk and PBX to VoIP on Skype for Business.
• Consultant, system and business analyst, customizing the development and design of client based applications and databases, adapting to the specific business needs of customers.
• Software development for custom based applications and data migration processes. Quick adaptation to new software development tools, operating systems and applications.
• Project implementation and management, infrastructure architecture, responsible for design, installation, configuration and deployment of major IT projects, industrial equipment installation and company restructuring. Hardware and software evaluation, testing budgeting and purchasing. Vendor relationship specialist.
• Results driven with proven track records, where technology has streamlined and increased production capacity.
• Team leadership, project coordination and management, interdepartmental planning.
• Excellent verbal and procedure documentation skills.
• Project management, testing, evaluation, purchasing, budgeting, vendor and product negotiation, acquisitions and more.
• Cyber Security awareness, HAACP, GMP, SOP and food safety management experience.

SKILLS, KNOWLEDGE AND DEVELOPMENT TOOLS:

Scripting Languages: Powershell, DOS

Platforms/Operating Systems: Windows 98, XP, Vista, Windows 7, Windows 8, 8.1 & 10, NT, Windows Server 2000, 2003, 2008/2008R2, 2012R2, 2016

Windows Operating Systems Upgrades, Patch & Application Deployment and Migration: Windows 98 & XP to 7 & 8, Windows Server 2000 & 2003 to 2008R2 & 2012R2, Exchange 2007 to 2010 Transition, WSUS & SCCM management tool for device OS deployment. Server and client updates and patching.

Windows Server Roles: DHCP, DNS, Exchange 2010, SQL, Active Directory Structure implementation, OU’s and GPO’s, NPS services, Radius, Failover Clustering, Federated Services, File Application, Storage, Print server, Backup server, Terminal server, WSUS server installation, configuration, troubleshooting and upgrades.

Email Client: Gmail, Outlook, Outlook Express, Thunderbird, Mac Mail, Entourage, Communigate, Pronto

Virtualization: VMware Workstation, ESXi, vConverter, vCenter, vSphere & vSphere Client, DRS & HA Implementation. Hyper-v client and server manager. Virtual cluster management with failover.

Remote Operations and Assistance: Bomgar, Logmein, MS RDP and VPN, and Team Viewer

Wireless Access Points: Setup and Configuration of Aruba Networks, Unifi Access Points Systems, Ruckus Wireless & 2Wire wireless gateway routers

Network & Hardware Monitors and Analyzers: IpMon, Wireshark, Nagios, Nagwin, Netwrix and Solarwinds.

Hardware: Troubleshoot, repair and upgrade of laptops, workstations and servers

Analysis and Design Tools: MS Office/Works, Visio, Microsoft Project, Edraw, Micrografx Draw, Webtricity, Adobe Suite, Open Office, Scanpts, Spaceguard, Defraggler, Fastbackup

Antivirus: Sophos Enterprise, Symantec Endpoint Protection Management/Cloud based Hosted Endpoint Protection, McAfee MX Logic and Orchestrator, Panda Endpoint, Avast, AVG, Kapersky, Vipro

Cloud Base Virtual Services: Google Apps, Office 365, Adobe Creative Suite, SharePoint, Docusign, Salesforce, Ring Central, Constant Contact, Carbonite, DropBox, Skydrive, Mozy and Barracuda online backup solutions

Email Migrations: Office 365 to Gmail, Gmail to Office 365, On-premise Exchange to Office 365, hosted exchange to Office 365 and other platforms, hybrid, IMAP, PST and Cutover migration techniques.

Phone System Migration: Conventional and asterisks PBX to VoIP on Skype for Business.

Telco: GotoMeeting, MeetMe, ReadyAccess, Join.me, Biba, Skype and Webex Collaboration tool. Faxing analog and digital conversion through Cisco ATA’s.

Single Sign on Solutions: Okta, Meldium, Dir Sync

PBX: FreePBX (Fonality), TrixBox, Polycom, Astra, Cisco IP phone series, Polycom IP phone series

VoIP: Calltower, Ring Central, Polycom VXX and CX phone series, Yealink CP and SIP series

Remote Support: Windows RDP, Putty, Bomgar Secure Desktop Support, Logmein, Lync/Skype and Teamviewer

Project Management: Inception to completion, analysis, budgeting, evaluation, purchasing, implementation and restructuring. Team leader in major project completion strategies. Vendor product negotiations and infrastructure architectural design.

Mobile Application implementation: Implementation of WhatsApp in Latin America for customer service.

Environment: al Recycling, Renewable Energy, Alternative Energy Sources, E-Waste

Spoken Languages: English (native), Spanish (native), Cantonese (fluent)

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

IT Manager / IT Infrastructure Architect

Responsibilities:

• Responsible for the oversight of the IT department management, vendor equipment procurement, overall uptime network performance across all major company offices across the continental US. Daily responsibilities include the administration all cloud based applications and user accounts, Windows Active Directory, printer and file servers, Office 365 Enterprise administration and migration, DropBox, Salesforce, Attlasian JIRA/Confluence, OneDrive, SharePoint, Skype for Business, Join.me, Uber conferencing, Clearslide, Carbonite, Logmein, Sophos Central Cloud based Antivirus, Webex, LastPass and more.
• Setup, installation, configuration and management of new VoIP phone system, through Calltower with Skype for Business, using VVX311, CX3000 and Trio 8800 Polycom phone models.
• Centralized management of cloud based applications, remote access software, WiFi, AntiVirus Securithy and Surveillance, phone IP management, printers and other devices along with network monitoring. Management.
• Evaluation of user’s hardware requirements based on department function vs current existing hardware, and eventual replacement to improve performance and decrease downtime, setup, configuration and troubleshooting of the network LAN and WAN.
• Responsible for user support ticketing system, currently managing a user base of 250 users and knowledge deployment of all current company based applications and devices from a centralized location through the implementation of automated processes and remote assistance technology.
• Network, servers, cloud applications, wireless setup, configuration and troubleshooting. Implementation of 24 hour automated monitoring of network and all devices for downtime and data bottlenecks.
• Responsible for the reduction of IT infrastructure costs of about 40% in the first year of department management, replacement of outdated services with improved more cost efficient methods.
• Cleanup and streamline of network and servers by reducing the number of unnecessary redundant devices along the data flow.
• Merger of Mac and PC devices within an enterprise environment to standardize applications.
• Office and datacenter infrastructure design and assessment.
• Management of IT budget, interpretation of interdepartmental projects both in the vertical as well as horizontal chain, in relation to their IT and user requirements. Development of managerial projects relating to the IT department. Analysis of hardware and software requirements in relation to the physical and offsite requirements. Upgrade of current infrastructure hardware to improve performance, redesign the office layout to maximize user performance and responsible for the oversight of all office relocations. Design of layouts for presentation to management teams.
• Email migration from hosted exchange Intermedia to Office 365 platform through Microsoft’s cutover process.
• Implementation and configuration of Office 365, SharePoint, OneDrive and Exchange Online administration.
• Process automation through Powershell. Remote operations specialist, reduction of IT personnel and increased response time to user assistance and troubleshooting by eliminating multiple check points along the ticketing process and central management of devices along the company’s IT infrastructure.
• Analysis of users’ hardware requirement to improve productivity and performance.
• Account administrator for Office 365, Webex, Jira/Confluence, Salesforce, Clearslide, Skype for Business, Active Directory, Carbonite, Join.me/Logmein, Team Viewer, Sophos and more.
• Upgrade of ISP broadband services and speed across all major offices to symmetrical fiber connection. Continued analysis of workplace requirements to improve Internet service as needed.
• Upgrade of all switches across the company’s office to a uniform platform and increase efficiency, setup and configuration.
• Upgrade of ISP providers to a fiber optic symmetrical connection.
• Hyper-v and XenServer virtual machine implementation.
• Deployment and implementation of Logmein and Teamviewer as remote support software. Installation of Logmein on all devices across the company for remote support.
• Deployment and implementation of Sophos Central as cloud based Antivirus for Macs and PCs. Installation of Sophos Central as the company’s enterprise level Antivirus platform.
• Deployment of Carbonite as online cloud based file backup platform solution for Macs and PCs.
• Deployment of Skype for Business for communication and collaboration platform on Macs and PCs, in replacement of a legacy Fonality Asterisk system.
• Deployment of security surveillance for all offices.
• Daily remote user assistance across all offices.
• Implementation of VoIP unified telephone system, with Skype for Business implementation. Deployment, setup and configuration of all phones within the company. Management of legacy phone system by porting phone numbers to the new provider/carrier.
• Implementation of video conferencing through Trio 8800 RealPresence Visual+.
• Upgrade of the WiFi platform across all offices and maximizing performance by analysis of deficiencies on the wireless network.
• Deployment and implementation of Ruckus Wireless as main network wireless devices using R710, R600, R300 & Smart Zone 100 configuration. Unification of SSID’s and demotion of old Aruba and Cisco access points, along with existing SSID’s. Streamline and tweaking of WiFi to maximize wireless network performance across all offices.
• Implementation of network security policies and cyber security policies. Remote laptop data wiping and hard drive encryption.
• Implementation of network monitoring tools to verify constant uptime of all devices and analyze network traffic and bandwidth consumption.
• Installation, setup and configuration of Windows 2012R2 servers, for diversified applications, file servers, printer servers, Active Directory servers and backup servers.
• Upgrade of 2008 servers to 2012R2, patch deployment and SCCM implementation.
• SharePoint Online deployment for private/public document collaboration. Transferred file server functionality to SharePoint. Synchronization of SharePoint Online with user’s devices.
• Deployment of OneDrive as cloud based storage solution in replacement of Dropbox and migration of existing files from Dropbox to SharePoint for team collaboration.
• Design, implementation and management of the IT departments ticketing system. Streamlined response time by automating resolution functions and in corporation of monitoring tools to increase response time and troubleshooting to failing equipment.
• Ongoing daily IT support for the whole company’s user base, account administrator for Office 365, Carbonite, Sophos Cloud, Uber conferencing, Join.me, Salesforce and other cloud based applications. Onboarding and terminating users with hardware and account administration.
• Daily troubleshooting of user issues.
• Ansible playbooks and Powershell automation scripts to increase installation time and statistic analysis.

Confidential, San Mateo, CA

Senior IT Systems Administrator, IT Architect

Responsibilities:

• Responsible for the oversight of the IT Support department infrastructure.
• Daily responsibilities include the administration of Windows Active Directory and LDAP Directory server in local and global domain settings.
• Knowledge of Confidential platform structure and application processes, network and database infrastructure.
• All cloud based user accounts administration, Office 365, SharePoint, Carbonite, Docusign, Ring Central, Ready Access, Salesforce, Drop Box, Sky Drive, One Drive, Join.me, Webex accounts and more.
• Wired and wireless networks (Ruckus and Unifi AP systems), Pfsense and Fortinet firewalls policies and rules, Windows server backup, cloud based Carbonite backup, cloud based storage services (Google Drive, Dropbox, Skybox, One Drive) setup, configuration and administration.
• Cloud based Symantec Enterprise Antivirus Management. Powershell scripts to query cloud based Microsoft applications and automation of multiple processes through script and batch files. Responsible for network systems and servers.
• Implementation of WSUS server for update deployment. Highly specialized user support, remote assistance for upgrades, installations and repairs, custom build laptops and desktops for specialized requirements. Management of all projects under the IT Support department, including purchasing of all necessary hardware and software.
• Responsible for overseeing all user account management.
• Separated the IT Support department from the original Dev/Ops team by creating new guidelines.
• Installation, configuration and administration of Windows 2012 Servers with Active Directory, DNS, DHCP, NPS/VPN, WSUS, File Server roles in company’s multiple sites.
• Powershell scripting in the design of automated functions to add/delete users from Active Directory.
• DOS bat file design to automated file/folder/directory maintenance.
• Responsible for updating all Active Directory, LDAP, Exchange, and PBX phone directories and migration to hosted communication services.
• Developed new hardware standards, thus reducing user’s daily downtime.
• In corporation of cloud based application and technology in areas as email, design, application, backup and storage solutions.
• In corporation of cloud based Marketing and Sales applications.
• In corporation of new Telco technologies, ReadyAccess Level 3, Webex, Join.me and RingCentral.
• Video wall technology, linking communication both video and audio between offices throughout the United States for conference and department meetings.
• Chrome box implementation for video conferencing.
• Implementation of Lync as the company’s IM and video conferencing service.
• Implementation of remote user support through Lync, VPN, RDP and Logmein.
• Wi-Fi implementation and configuration with Unifi and Ruckus AP systems and Unify Ubiquiti platforms.
• Monitoring of Symantec Endpoint Protection Manager.
• Migration from Symantec Endpoint Protection Management local server to Cloud based Hosted Endpoint Protection service, configuration of policies.
• Migration of email from Exchange hosted platform to Office 365 and then to Gmail, through hybrid and cutover processes.
• Daily systems administration management of all user and application accounts, cloud and non-cloud based.
• Analysis and implementation of new technologies for different departments.
• Responsible for archival of email accounts, user’s computer images and server snaphots
• Responsible for all areas related to the IT infrastructure, from Telco to ISP.
• Archival server design and implementation to store user’s images and email pst/ost files.
• Implementation of new technologies to streamline current company and user’s performance.
• Personnel training in regards to IT support related material and cyber security awareness.
• Reduction of downtime by troubleshooting, pinpointing bottlenecks and modifying current hardware with faster performing accessories, RAM and hard disk drive.

Confidential, Milpitas, CA

Network Engineer and Administrator, Window Systems Administrator, I.T. Support and Project Manager

Responsibilities:

• Daily duties include network engineering and administration, setup, installation, configuration and monitoring of company’s routers, switches, firewalls and antivirus.
• Windows system administration, server setup, installation, configuration, deployment and troubleshooting.
• Migration and implementation of Office 2010 to Office 365. Windows Server Active Directory migration, installation, configuration and administration, data and application migration, FSMO transfers, users and group policy assignments. I.T. and desktop user support, application installation, upgrades, and troubleshooting. Windows server migration 2008 to 2012, workstation migration 98 & XP to 7 and AD migration 2000 to 2008. Windows Active Directory replication on local and global domains.
• Backup procedure with CA Arcserve Backup and D2D, VMware virtual backups with Veeam. Initiated the implementation of Dell AppAssure system in engineering backup processes. Conversion of physical servers to virtual environment using vConverter, joining VM’s in host for cluster operations.
• NAS and SAN storage implementation.
• Upgrade of Sophos Antivirus Enterprise Console. Remote Desktop, VPN and Remote session access.
• Responsible for email configuration and migration, Communigate, Pronto, Exchange, Outlook, Outlook Express, Thunderbird, Entourage and Mac Mail.
• Dos bat and Powershell scripting implementation for increase procedure performance and analysis of security information.
• Installation and configuration of IIS server role for company’s intranet. Analysis and reduction of process cycles in order to increase product production speeds.
• Daily support of the campus facility with over 3000 nodes and 150 servers with a global count of 4500+ nodes on 24/7.
• Server and network security, firewall policy updates, log analysis, server streamlining. Team leader responsible for hardware and software evaluation, testing and purchasing.
• Operating system migration, Windows XP to 7 and equipment upgrade. Network hardware management, replacement of legacy Cisco switches with Brocade series. Cisco router and firewall configurations for a 5 building campus. Local and datacenter network management.
• Analysis of computer assisted tool processes in order to reduce the number of logical steps used in current function and thereby decreasing the amount of time per process cycle.
• Vlan design and implementation. Daily monitoring of switch stacks. Installation, setup and configuration of Brocade ICX (6610, 6430), FCX (648S), Cisco 3500xl switch series.
• Installation, setup and configuration of Brocade MLX-4 and MLX-8 series routers.
• Aruba 3600 series wireless access with access points.
• Installation and setup of Fortinet 800, Juniper SS5 and Palo Alto P-2050 series firewalls.
• Server installation, setup, configuration and administration. Dell PowerEdge PE & Rx10 series, Powervault NX300, HP Proliant series. Migration of user equipment and operating system.
• Migration of legacy physical to virtual servers using vConverter tool and creating clusters for HA and DSR availability.
• Upgrade legacy email applications to Exchange 2010, 4500+ users.
• Nimble and Scale SAN, installation, setup, configuration and implementation for VM clusters and production servers.
• Installation of network monitoring tools, IPMonitor, Wireshark, Solar Winds, Nagios and Netwrix.for Windows servers performance.
• Installation of IIS role on Windows server for company’s Intranet.
• Remote users VPN setup.
• Office 2007 & 2010 support with migration to Office 365.
• Workstation OS migration, Windows 98 & XP to 7 (1800+), Windows Server 2000 & 2003 to 2008R2 & 2012R2, Active Directory migration 2003 to 2008.
• Norton Ghost Imaging software used for standard equipment deployment, KACE and SCCM used for patch and software deployment throughout the network.
• Upgrade from Sophos 4.x to 5.x Enterprise Anti Virus for Windows 2012R2 environment.
• Daily hardware and software user support, security scripting and analysis.
• Backup procedures using CA Arcserve Backup, D2D, RHA & Veeam.
• Setup, installation and upgrade of Sophos Enterprise Antivirus.

Confidential, Dublin, CA

IT Consultant, Network Engineer & Technician, Systems Analyst

Responsibilities:

• Custom configuration of server and client workstations.
• Design and implementation of hardware for hard drive wiping farm requirements.
• Remote desktop implementation, VPN and third party remote access software.
• Windows 2008 Server installation, Active Directory installation and configuration, file, applications and print server configuration.
• DHCP & DNS service installation and configuration.
• Wired and wireless LAN setup, configuration and implementation.
• Business analysis of administrative procedures for the development of software applications.
• Development of an inventory database through Microsoft Access to control the incoming items, items in inventory and sold items.
• Development of a customer database which was eventually incorporated into a CRM application.
• Assisted their local web developer with the design of the website which allowed customers to browse current inventory stock.
• Backup operations and NAS implementation for storage capacity.
• Custom built hardware and configuration for specific company requirement needs, testing and updating existing hardware for compliance with current operating systems.
• Command line batch file automation which reduced down time between application processes.
• Network design and layout, installation and configuration of router and switches, gateway port forwarding configuration.
• Installation, configuration and migration of Windows 2008 server with Windows 7 and XP workstations.
• VPN and remote desktop implementation for remote access operation. Fully automated IT operations for remote administration in a wired/wireless combined environment.
• Business analysis, collecting and interpretation of administrative information and needs for the development of applications such as databases, calendars and cloud based applications.
• Security data analysis, designed scripts to increase procedure efficiency and security log analysis.
• Testing and adaptation of legacy applications with virtualization software for compliance with current operating systems with proper documentations for rollback procedures.
• Developed inventory database which was linked to the current website provider for customers to view current items in inventory.
• Worked with company’s outsourced website developers in modifying their get/post commands to include accessibility to a local database for inventory tracking.
• Developed customer database with additional features to streamline pick up processes, product sorting and distribution.
• NAS storage system for data and backup.

Confidential, KY/CA

IT Network Engineer and Technician, Windows System Administrator, Project Manager

Responsibilities:

• Design, installation and implementation of servers, racks, patch panels, switches and routers in overnight scenarios. Commercial and private IT equipment refresh.
• Design, installation and conversion of server rooms and data center equipment. Topology and logical documentation.
• Switch, router and firewall installation, configuration and troubleshooting.
• Windows operating system installation on servers and workstations, Active Directory user and GPO’s setup, file, application and print server setup, and troubleshooting.
• VMware ESX cluster configuration, vConverter for P2V conversions, installation and configuration.
• Redundant and failsafe network/server design and implementation. Vmware server clustering for increased application processing and failsafe operations.
• Implementation of NAS units for local data storage and SAN units for VM clustering.
• Windows server AD migration, Windows workstation migration XP to 7 (1000+)
• Hardware testing and upgrade for compliance with current operating system.
• Analysis of software applications for compliance with current operating system.
• Analysis of software code in order to eliminate duplicate routines and reduce runtime cycles, allowing new functions to be incorporated without increasing processing time.