SUMMARY

• Over 7 years of professional experience on Windows/Linux/Mac systems, virtualization technology (VMware/KVM/Hyper - V), Data center operations, Quality Assurance, LAN/WAN Network design and implementation, and Enterprise Storage arrays administration.
• Experience in the Virtualization technology (VMware/KVM/Hyper-V)
• Proficient in design, configure, and administer of Windows operating systems such as Windows 2003/2008/2012 , Windows XP/Vista/7/8/10 in Active Directory environment
• Proven skills in installation and configuration of Mail Server, DHCP/DNS/FTP/Web Server
• Proven skills in installation, configuration, and administration of Linux OS i.e. Centos 5.x/6.x, RedHat Enterprise Linux 4.x/5.x/6.x, Ubuntu 10.x, 12.x, 13.x, Fedora, and BackTrack
• Experience in working on bash, vSphere PowerCLI, Python, Java scripting
• Architecture, design, install, and configure VMware ESXi, vCenter (Standalone/Linked), vCSA within vSphere 6/5/4 environment, vSphere Replication, VMware Site Recovery Manager (SRM), vCenter Operations Manager, VMware Update Manager
• Professional experience with VMware vSphere 4.x/5.x/6.0, vMotion, Storage vMotion, High Availability (HA), Distributed Resource Scheduler (DRS), Fault Tolerance (FT), Host Profiles, vApp
• Proven skills in installation, configuration, and updating/upgrading of VMware ESXi server and VMware Virtual Center Server 4.x/5.x/6.0 including vCenter Server Appliance
• Experience on configuring RAID, Disk Mirroring, SAN Volume Expansion, iSCSI Controller
• Experience in installing and configuring Confidential /Compellent storage arrays including resetting, upgrading, downgrading, and gathering diagnostics logs for troubleshooting purpose
• Very good understanding on Storage Area Networks, Network Attached Storage, Fiber Channel (FC), NFS, iSCSI, and FCoE protocol along with experience of Virtual Volumes (vVOLs)
• Experience with Storage Awareness (VASA) integrating storage arrays with vCenter server
• Coordination and interaction with dedicated global customers, Account Management and Infrastructure team to meet SLAs
• Experienced in installation and configuration of network devices including Servers, Cisco Switches, and Routers
• Proficient in using of Remote Login Systems (i.e. Remote Desktop, SSH, Telnet, FTP, VNC Viewer, Team Viewer, iDRAC, VPN)
• Experienced in composing, executing, and automating test cases and/or test script
• Troubleshooting network issues including TCP/IP, DHCP, VPN, DNS, and network performance
• Experienced in working with Bugzilla for bug management (i.e. filing and tracking bugs)
• Similar experience of VMware Certified Professional and completed the “VMware vSphere: Install, Configure, Manage v5.5 training to write VCP550-DCV exam soon
• Preparing for writing the Red Hat Certified System Administrator (RHCSA) exam
• Experience in various applications and tools like ServiceNow, Confidential KACE, GIT, Jenkins, and JIRA
• Capable to handle multiple projects simultaneously in a fast pace environment
• Exceptional troubleshooting, organizational, written and verbal communication skills

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Service Reliability Engineer

Responsibilities:

• Identifying the criticality of incoming issues, prioritize, and troubleshoot appropriately
• Triaging and driving user and revenue impacting incidents to resolution, using critical knowledge of Linux/Unix processes, Apache, MySQL, and related technologies within the OSI stack
• Tracking issues through the incident management systems by using ServiceNow/OpsGenie/Jira and driving them to resolution by using applicable troubleshooting techniques
• Creating and tracking the change management requests (CMR) to make sure that system and applications are up-to-date
• Creating and driving problem tickets via ServiceNow for medium to high revenue impacting incidents to understand and conclude the root cause of the problem
• Utilizing monitoring tools ( Confidential ’s monitoring Systems -YAMAS Ygrapher/MonStatus including moog) to proactively identify issues/trends and resolving them
• Onboarding new alerts and working closely with the Production Engineer and Developer team to create operational run books and update the existing one via GIT repository
• Experience in application migration via GIT repository
• Breakfixing hardware and OS issues and deploying the application packages/software via CI/CD Jenkins pipeline
• Triaging and driving the big data issues for Data Highways, Data Systems, Grid/Data Pipelines (Hadoop - HDFS & Map Reduce, Oozie- a scheduler)
• Triaging the system level issues for a large environment which includes huge number of applications and servers by analyzing various logs, dmesg, tcpdump
• Creating and running bash scripts to monitor system resources and system maintenance and performing administrative tasks such as system start-up, shutdown, and backup strategy and scheduled cron jobs
• Collecting the system level information by running bash scripts
• Attending and organizing team meetings on a daily basis for analyzing ongoing issues
• Participated in on-call rotation for 24x7 to provide expertise level technical supports to internal and external customers

Confidential

VMware System Engineer

Responsibilities:

• Hands on experience on installation, configuration, and troubleshooting of Microsoft Windows Server 2003/2008/2012 , Red Hat Enterprise Linux Server 4.x/5.x/6.x, Centos 5.x/6.x, Ubuntu 10.x/12.x/13.x.
• Installing, configuring, and maintaining of VMware ESXi and Virtual Center Server (4.x/5.x/6.0) including vCenter Server Appliance, vSphere Native Client/Web Client
• Creating and managing Virtual Machines and Templates
• Created and restored snapshots of Virtual Machines, performed backups
• Configuring virtual machines (VM) on clustered environment along with HA, DRS, and FT, Migration of Virtual Machines using vMotion, Storage vMotion, Cloning VM from template
• Configuring VMware HA, VMware DRS and Fault Tolerance in acquiring higher efficiency for VMware Virtual Infrastructure
• Working on VMware Update Manager for updating/patching for ESXi hosts and Virtual machines
• Analyzing the VM-support logs for ESXi servers and Virtual Center servers logs to diagnose the root cause for the problem
• Installing, configuring, and troubleshooting of Confidential server i.e. Confidential PowerEdge R610/R710/R720/ R910 including the operating system (OS)
• Installing, configuring, and maintaining of DHCP/DNS/Web (IIS & Apache) and Mail Server
• Designing, Installing, configuring, and maintaining of LAN Network infrastructure
• Troubleshooting network issues including TCP/IP, DHCP, VPN, DNS, and network performance
• Installing and configuring of Confidential Arrays (PS 6000/6100/6210 ) including resetting, upgrading, downgrading, and gathering/analyzing Array’s diagnostics logs for troubleshooting purposes
• Installing, managing, and configuring of MS SQL, MySQL, and Postgres Databases
• Integrating the Confidential SAN volumes to the Virtual Infrastructure to store the Virtual Machine files
• Proficient in using of Remote Login Systems (i.e. VPN, Remote Desktop, SSH, Telnet, FTP)
• Deploying, Implementing, and configuring of vSphere environment to test Confidential Virtual Storage Manager (VSM) along with performance and scalability
• Creating test plans and test cases using TestLink for Confidential VSM products testing
• Composing, executing, and automating application test cases using eclipse IDE
• Filing and managing bugs for Confidential VSM products using bug tracking software i.e. Bugzilla
• Working on Jenkins integration server to execute Subversion, GIT and maven based projects
• Configuring Storage Awareness (VASA) integrating storage arrays with vCenter server
• Serving as a point of contact for knowledge sharing with Confidential team in Bangalore datacenter
• Experience with Confidential KACE - system management and JIRA - issue and project tracking system

Confidential, Santa Clara, CA

System Support Analyst

Responsibilities:

• Implemented and managed VMware vSphere 4.x, 5.x virtual infrastructure consisting of ESXi hosts on Confidential R410, R610, R620, R710, R910 servers, vCenter Server (Windows & Linux based vCSA) and redundant Confidential PS6000 Series SAN and Confidential Compellent iSCSI storage SAN devices in a High Availability datacenter environment hosting over 250 virtual server machines
• Respond to the needs of projects that may require installation of servers, setting up test environments or modifying the configuration of existing hardware equipment
• Installed, configured, and supported of VMware ESXi servers and vCenter Server (4.x/5.x)
• Installed, configured, and maintained of Cisco Switches (29xx, 35xx, 45xx, 65xx) and Routers (19xx, 28xx)
• Create/Manage virtual machines (VM) and create template/images to deploy VMs
• Installed and configured of RedHat Enterprise Linux 5/6 servers and Ubuntu 11x & 12x Servers
• Installed and configured of LAN/WAN Network infrastructure
• Troubleshoot network issues including MAC address, TCP/IP issues, DHCP issues, VPN issues, DNS, and network performance issues

Confidential

System Analyst Engineer

Responsibilities:

• Provided technical supports to our clients with computer hardware and software issues
• Installed, configured, and troubleshoot of Microsoft Windows Server 2003 & 2008, Linux Centos 5.x/6.x including downloads software updates and patches
• Installed, configured, and maintained of computer hardware (i.e. HP Proliant DL series, Confidential PowerEdge 1750, 1850, 1950 servers) with Operating Systems including Anti-virus software
• Performed daily tasks including adding, modifying, and deleting of users/groups and objects for the Active Directory Service and other products in compliance of the company policy
• Installed, configured, and maintained of DHCP/DNS/Mail/Web Server, Active Directory
• Designed, installed, configured, and maintained of LAN Network infrastructure including troubleshooting network and network performance issues
• Installed and configured VMware 7.0/8.0 workstations with Windows and Linux OS
• Installed and configured Webmin, Nagios, Wireshirk, and MRTG for network monitoring

Confidential

Jr. System Engineer

Responsibilities:

• Installed and troubleshoot of Microsoft Windows XP/Vista/Windows 7, Windows Server 2000/2003/2008, Linux OS (RedHat, Centos, Ubuntu, Fedora)
• Installed, configured, and troubleshoot of Server hardware including Operating System
• Installed and tested the network cabling of LAN infrastructure
• Setup and configured wireless networks including network printers