SUMMARY

• A dedicated and detail - oriented IT professional wif extensive experience in teh: engineering, administration, and support of information systems.
• Comprehensive expertise in teh writing of operational procedures and teh backup, restoration, construction, design, support, and troubleshooting of network and server infrastructures.
• Proven ability to supervise, lead, and motivate, project teams to ensure success.
• Outstanding Track record for diagnosing complex problems, consistently delivering TEMPeffective solutions, and meeting SLA’s, Supervision of multiple employees and teh configuration of mission critical production and non-production systems, in a 24x7x365 environment inclusive of overnight and weekend shifts, Proven strengths in meeting goals and improving return on investment.

TECHNICAL SKILLS

• Microsoft Windows 2012
• VMWare Infrastructure client 4.0 in a VMWare ESX 4.0 5.0
• Microsoft Office 2010
• VMWare ESX 4.0
• CISCO CCNA
• Windows 7 server 2008R2
• Active Directory
• NOCOL
• HP OpenView and CISCO
• OS/400-Backup
• ARC serve
• BackupExec and SUN backup

PROFESSIONAL EXPERIENCE

Systems Administrator

Confidential - Jersey City, NJ

Responsibilities:

• Administration, backup, and maintenance of teh Confidential, HP, Microsoft Windows 2003, 2008, 2012 server environment using Active Directory and Tivoli Storage Manager 5.5.
• Configuration and monitoring of direct-attached and external storage using Confidential ServeRAID Manager 8.25, HP Array Configuration Utility.
• Administration of virtual servers using VMWare Infrastructure client 4.0 in a VMWare ESX 4.0, 5.0 environment, creation, removal, and maintenance, of user accounts and mailboxes wifin teh Microsoft Exchange 2007, and 2010, Windows Active Directory 2003, 2008R2, 2012, and Lotus Notes 8.5.3 environment, DNS and DHCP management .
• Imaged client workstations, laptops, and servers, wif Windows XP, 7 Professional / Ultimate operating systems using: WDS and GHOST, imaging utilities.
• Supported Blackberry, iPhone, Android, Microsoft, mobile devices, Managed user accounts using Microsoft Exchange Powershell commands for Active-Sync to allow user iPad, iPhone, and Android device mail synchronization.
• Monitored network resources using Nagios, Scrutinizer, HP Insight Manager, SCCM, and SCOM.
• Troubleshooting of circuits connecting CISCO routers and Catalyst switches.
• Installed Microsoft Office 2003, 2007, 2010, ILC, Lotus Notes User Identity Creation and Administration.
• Performed virus and malware remediation wif: Symantec Endpoint 11.0, CCleaner, Barracuda, and Vipre Virus protection, using Symantec System Center 10.1.
• Allocated rack space, power, and network connectivity, for servers.
• Provided support for remote users using VNC, Microsoft RDP, SCCM, connectivity tools.
• Installed and configured Confidential & Confidential, Virtela, Citrix, and Cisco, VPN network clients.
• Assisted clients wif Citrix XenDesktop issues using Citrix “Shadow Disconnect”.
• Retrieved user documents using Desksite document management software.

Systems Analyst

Confidential - Edison, NJ

Responsibilities:

• Creation and Maintenance of user accounts and mailboxes wifin teh Microsoft Windows Active Directory 2003, 2008 and Exchange 2007, and 2010, environment.
• Imaged client workstations and servers wif Microsoft Windows 2003, 2008, Windows XP, 7 professional / ultimate using GHOST.
• Installed and configured New Brocade 6610 Core and 6450 User, Layer 2 / Layer 3 switching backbone infrastructure.
• Supported client mobile device profiles on teh organizations Blackberry Enterprise Server.
• Monitored and managed network devices and events in teh NOC Network Operation Center using IP-Switch.
• Allocated rack space, power, and network connectivity for new device installation.
• Fulfilled user requests for teh recall and restoration of files from tape backups.
• Supported remote users wif VNC, MS RDP, and SMS remote connectivity tools.
• Created documentation wif regards to application usage for teh halp desk staff.
• Served as operating system expert, providing technical support for junior engineers.
• Supervised a team of junior engineers during teh rollout of new WYSE Thin clients.
• Configured CISCO routers and Catalyst switches wifin teh clients’ network.
• Responsible for meeting crucial Service Level Agreements.

Technical Business Systems Analyst

Confidential - Whippany, NJ

Responsibilities:

• Created detailed Technical Process Documentation using MS: Visio, Excel, Word 2010, which were used to automate functions in Confidential Netcool dat were previously being performed manually by technicians in teh network operations center and throughout various corporate Lines of Business, reducing labor hours and increasing R.O.me.
• Liaised between client departments and technical development groups to ensure dat client automations were being submitted to teh correct development group so as milestones were met and automations were put into production on-time and remained wifin budget.
• Adhered to ITILv3 standards wif regards to policy and procedures.
• Developed work-flow charts and diagrams to ensure production team compliance wif client deadlines.
• Tested and on-boarded new automations wifin teh Confidential Netcool / (RBA) Run Book Automation Environment.
• Created incident tickets using Remedy to efficiently and TEMPeffectively manage and track teh progress of client issues.
• Researched metrics for monthly reporting using Microsoft SQL queries to extract information from custom databases and documented teh results in pivot tables.
• Conducted client meetings and presentations using CISCO TelePresence.

Student and Teaching Assistant

Confidential - South Plainfield, NJ

Responsibilities:

• Assisted teh lead-instructor wif educating students in teh study of teh Comptia A+, Network +, Security+, VMWare ESX 4.0, CISCO CCNA, Windows 7, and server 2008R2 Active Directory curriculum for Comptia, CISCO, and Microsoft MCITP certification.

Disaster Recovery Systems Engineer/Administrator

Confidential - Carlstadt, NJ

Responsibilities:

• Created disaster recovery procedures inclusive of teh storage and network connectivity requirements for client testing on teh SUN, Microsoft, and Confidential, server platforms.
• Adhered to ISO, ITILv3, Six Sigma, and SOX, standards wif regards to policy and procedures.
• Documented all test related activities regarding teh planning, preparation, testing, and post-test reporting using MS Project, Visio, Excel, and SQL, queries.
• Imaged all SUN, HP, and DELL, servers wif Windows 2003, 2008, Solaris: 7, 8,9,10, and RedHat, using Ghost, Sun Jumpstart, and Kickstart.
• Configured Storage Area Networked (SAN) zones using EMC Connectrix configuration tool and SANsurfer HBA configuration software.
• Performed Backup and Restore procedures using teh AutoSys console, (TSM)Tivoli tape management software, Symantec NetBackup and BackupExec software tools connected to ADIC, STK, and Confidential, tape libraries.
• Patched and tested all physical Fiber and SCSI HBA connections between nodes, network routers, LAN and SAN switches.
• Instructed clients in teh use of internal control room recovery equipment inclusive of Advocent and Raritan KVM’s.
• Administered Windows Active Directory (AD) 2000, 2003, 2008, Sun Solaris 8, 9, 10, Red Hat Enterprise Linux Servers (RHEL), Bare Metal and VMWare 3 and 4 servers.
• Installed and configured VMware 3.5, 4.0 ESX/ESXi for customer environments.
• Managed various types of complex project initiatives, upgrades and maintenance activities.
• Conducted research to evaluate new technology, create documentation, provide recommendations for teh implementation and integration of this technology into teh current environment.
• Configured CISCO routers and Catalyst switches to customer specifications.
• Diagnosed and Rectified hardware and software issues wif CISCO routers, switches, and network devices.
• Responsible for meeting crucial Service Level Agreements.
• Rectified hardware issues wif SUN, HP, DELL, servers, Confidential, ADIC, STK, tape libraries.
• Controlled user access to local and remote resources and KVM connectivity.
• Performed DNS, DHCP, SSH, and TCP/IP, troubleshooting of network devices.
• Analyzed network traffic using Wire-Shark, Sniffer, and Fluke, network protocol analyzers.
• Installed patch revisions and software updates for operating systems on SUN, HP, and CISCO, equipment via File Transfer Protocol using SolarWinds TFTP software.
• Diagnosed and escalated production problems such as defects, questionable functions, errors, and inconsistencies in systems functions.
• Installed and administered MS SQL on client servers for use during testing.

Network Systems Support Analyst

Confidential - Edison, NJ

Responsibilities:

• Monitored and managed network devices and events in teh NOC using HP OpenView.
• Installed and configured Pelco Endura, Nuvico, and Panasonic surveillance cameras and monitoring/recording software.
• Allocated rack space, power, and network connectivity, for new servers using Aperture software.
• Fulfilled client requests in regards to teh recall and restoration of files from tape backups.
• Provided customer support to remote users wif Dameware, VNC, MS RDP and SMS.
• Synchronized teh mobile devices of clients using teh Blackberry Enterprise Server.
• Imaged and Administered Windows 2000, 2003, XP, 7, Sun Solaris 8, 9, 10, and RHEL Servers.
• Installed MS Office, Project, SharePoint, and third-party applications, for users on local and remote workstations using Tivoli desktop manager.
• Diagnosed and Rectified hardware and software issues related to Wintel/HP/SUN servers, desktops, notebooks, Mac-books and Printers.
• Created and managed trouble tickets using Remedy and HP OpenView Service Center.
• Prepared teh Step by Step, detailed, documentation used during teh deployment and retirement/decommissioning of client desktops, servers.
• Controlled teh inventory of new and decommissioned systems using Asset Insight.
• Configured and deployed Wintel servers, notebooks, and desktops, for clients.
• Managed HP servers using (ILOM) Integrated Lights Out Management functionality.

Student Network Support Specialist

Confidential, Rahway, NJ

Responsibilities:

• Assisted teh lead-instructor wif educating students in teh study of teh Comptia A+, Network +, CISCO curriculum for CISCO CCNA and CCDA certifications, MS Windows 2000, 2003, MCSE curriculum for certification.
• Interned as a Network Support Specialist assisting new students.

Electrical Field Technician

Confidential, Ridgefield Park, NJ

Responsibilities:

• Installation and termination of new High Voltage electrical and data communications wiring in commercial and residential dwellings.
• Performed racking and stacking of data center equipment consisting of Router, Switches, Servers, Copper and Fiber patch panels.
• Created and managed work orders and trouble tickets using manual paper ticketing system.
• Assisted in teh replacement of ballast and lighting elements for outdoor light posts
• Responsible for shop inventory and equipment maintenance.
• Operated construction equipment inclusive of Bobcats, Elevated Lifts, and Bucket trucks.
• Certified EMT responsible for safety while performing work on large jobsites.

Systems Solutions Architect

Confidential, Hackensack, NJ

Responsibilities:

• Administered Sun Solaris 8 and Red-Hat Linux Servers wifin teh corporate infrastructure
• Diagnosed and Rectified system failures wif Sun Field replaceable hardware and software for customers.
• Responsible for teh scheduling of systems service and maintenance wif customers
• Analyzed Sun server issues using SUN Extended Diagnostics, CORE dumps and Log files.
• Performed hardware, OS installations, patching, and upgrades, on SUN: Enterprise and SunFire servers, disk storage units, and tape libraries.
• Optimized systems for performance and customer efficiency allowing for a higher R.O.me.
• Racked, configured, and cabled, new Sun servers and external peripherals.
• Created and managed trouble tickets using Remedy.
• Responsible for meeting crucial Service Level Agreements.

Web Installations Administrator

Confidential, New York, NY

Responsibilities:

• Supervised teh daily operations of teh NOC and a team of Five Junior Engineers.
• Documented server installs from inception through production using MS Visio and Office.
• Administered multiple Sun, Windows NT 4.0, and Red Hat Linux web servers.
• Performed hardware troubleshooting and replacement on Sun and HP servers.
• Monitored and managed NOC Network Operation Center network events, servers, and nodes, using NOCOL, HP OpenView, and CISCO Works.
• Configured CISCO routers, switches, and servers, for TCP/IP connectivity using SecureCRT, and SSH.
• Conducted AS/400 operations, systems monitoring, backups, restores, report printing.
• Scheduled backups using OS/400-Backup, ARC serve, BackupExec and SUN backup.
• Installed, terminated, and analyzed Fiber and Copper network cables, wif Fluke devices.
• Created and managed trouble tickets using Remedy.
• Responsible for meeting crucial Service Level Agreements.