SUMMARY

• Innovative, solution - oriented executive with a solid track record of increasing organizational efficiencies, system availability and delivering cost effective solutions.
• Acts as “Change Agent” that uses technology to strategically positions organizations for a “competitive advantage” by partnering IT with the business and building roadmaps for technology delivery based on key business objectives.
• Utilizes best practices, leading edge standards and solid business processes to maximize ROI, deliver projects “on time / budget” and proactively manages CAPEX / OPEX investments.
• Builds and maintains excellent relationships with business units, vendors and staff ensuring seamless communication between all groups.
• As a result of our successful Customer Self-Service Portal and Cloud Strategy along with new technologies such as Hyper-Converged, I initiated an organization transformation project to realign our resources to focus on enabling our customers to consume technology faster and easier through automation. I also removed several old processes and work teams saving money and improving service to our customers.
• Initiated new Private Cloud built on a converged architecture for GMTI using Cisco Nexus 7K, 5K, 2k, 1000v and FCoE technologies. We will be using VMware vSphere and vCloud Director on top of over 40 Dell
• R 0 CNA attached servers in two diverse Data Centers. We will be providing a self-service portal and service catalog that will be integrated with existing tools and processes. We also plan to convert the Private Cloud to a Hybrid Cloud to provide additional infrastructure elasticity for sudden media events.
• Frequently develop presentations to executive management to obtain approval or continue the execution of defined Technical Roadmaps, Yearly Budget Planning, Audit Results, Cross Business Technology plans, etc.
• Initiated the development of a new strategic process integrating business group requirements into a single integrated Cross Technology Roadmap. My technology background gave me the ability to work with multiple business groups, focusing on understanding their pain points, business objectives and future plans. I would often discover similar themes across business groups that could be solved by a single change.
• Collaborated with Vendor Management Office (VMO) and Legal Department on Vendor Negotiation, Master Purchase Agreements, Discounts, RFP Execution, etc.
• Initiated a cross technology matrix team that developed several RFPs to provide Security Solutions / Risk Remediation in response to Pen Tests and Security Posture assessment. This work resulted in the first modern Stateful Firewall, ArcSight SIEM and NAC implementation for Schwab. Other solutions that I have deployed are; Layer 2 / 3 Security, Segmentation, Botnet, DDOS protection and Secure Coding analysis.
• Final escalation point for all customer service disruptions and security incidents as a Member of the Operational Availability Team. The team had full responsibility to restore service and during system / service disruption we called the shots. Our decisions affected millions of dollars of revenue lost / gain per minute.
• Initiated and Chaired Computing Steering Group for TRW. CSG was chartered with making sure Technology Budgets and Roadmaps were aligned with Business objectives and requirements.
• Developed Operational Monitoring Architecture to manage, direct, correlate, etc. alerts to correctly reflect the operational state of our services we offer to our customers.
• Initiated and developed new capacity planning architecture that strategically identifies and targets only the technology upgrades that are required to meet goals and objectives with the potential of saving millions per year in unnecessary upgrades and guess work.

TECHNICAL SKILLS

• Cisco Routers
• Blue Coat
• NetScreen
• F5
• MS SQL
• Jenkins
• Puppet
• Ansible
• App Dynamics
• EMC
• Dell
• VMWare
• CentOS
• RedHat Linux
• LAMP
• HP
• Sniffer
• Spirent
• IXIA
• MuSecurity
• RFC 2889
• IGRP
• EIGRP
• OSPF and BGP Routing Protocols
• Juniper NAC
• IPS and SRX Firewalls
• DLP (Vontu)
• RBAC
• SaaS
• PaaS
• IaaS Cloud - AWS
• Azure
• Google
• NOC OPS
• Network & Application Monitoring Architecture
• ISP Peering
• Internet Routing and Remote POP
• VPN
• IPSEC
• SSL and Extranet B2B Experience
• SQUI
• EMC SAN
• NAS
• IP Storage
• VMWare
• Avaya
• FCoE
• DWDM
• SDWAN
• SD Data Center
• MPLS
• VOIP
• AIX
• LINUX
• CENTOS
• AD
• DNS
• DHCP
• DevOps
• Performance Engineering (OPNET)
• HPNA
• NETQOS
• VitalNet
• Netcool
• OpenView
• CiscoWorks
• Visio
• RFPs
• TCO/ROI
• POC
• Standards
• Bake-Offs
• Presentations

PROFESSIONAL EXPERIENCE

Confidential, St. Paul, MN

Network and PBX Sr. Manager

Responsibilities:

• Overall responsible for Capital / Operating Budgets, Performance Appraisals, Monthly Reports, Capacity Planning, Problem Management, Change Management and Vendor Contracts.
• Direct global management responsibilities with a team of ~90 people supporting ~5800 server (virtual / physical) for both Windows and UNIX (AIX, Linux, Solaris) platforms, network and PBX (Voice) teams that run~12 manufacturing sites, ~80 sales offices and several Data Centers across the globe.
• Managing Global Network, Server (Virtualization) and Voice Services multi-year modernization projects.
• Network - Upgrading the LAN with a focus of reducing complexity. We are also replacing the MPLS WAN with an Aryaka SD-WAN solution saving $1.6 mil in the first year and $2.7 mil in second year. Testing is showing improved performance to our customers by not backhauling internet traffic to one of our major Data Centers. We are also teaming up the security team on the Zscaler solution.
• Voice Services - Moving our internal private voice solution to a cloud solution for basic dial tone and call centers. This strategy will also align with our O365 solution and give us a business advantage through APIs that will integrate with other solutions such as Sales Force.
• Server / Virtualization - Implementing a Hyper-Converged solution to replace our aging virtualization infrastructure improving service, performance and reliability.
• Leading Hybrid Cloud / DevOps / Containers / Customer Self-Service Portal Teams
• This team is chartered to architect, design and manage our public, private and hybrid cloud strategy that will drive operational excellence reduce costs and increase business agility. We are focused on IaaS and PaaS and are building Sandboxes for Development, Dev / Test and Production in our Private Cloud, AWS, Azure and Google Public Clouds.
• Customer Self-Service Portal that contains several catalogs (OS Images, Middleware, Utilities and Vendor Software Updates). Team is DevOps focused using Ansible, Jenkins, Puppet and Docker Containers. Using GIT Hub for version control and a Kanboard to manage priorities and workflow. Monitoring in this space includes Prometheus, Grafana and ELK (Elasticsearch, Logstash, and Kibana).
• Leadership role working with the business, security, legal and other teams on a process that will determine what applications are “Cloud Ready” along with developing a Technology Broker role to ensure there is an accurate and repeatable process. The solution could be private cloud, public IaaS, PaaS or SaaS.
• Directly responsible for negotiating multi-year SOW and ELA agreements.
• Manage large off-shore (TCS) support groups and on-shore contingency workforce.
• Provide status presentation of all larger programs to senior management on a regular basis.
• Manage all projects financials from justification to tracking of program CAPEX / OPEX.
• Accountable for end-to-end program delivery of IT infrastructure solutions across the globe.
• Responsible for implementing Big Data Hadoop Cloudera solution.
• Direct report of senior level group of Architects and System Administrators responsible for overall on / off-premise computing virtual / physical, network, PBX infrastructure including planning, roadmaps, strategy, etc.
• Change control communications with business units and other internal technology teams to ensure the successful implementation.
• Combined agile / scrum methodologies with Lean Business Practices using Kanboards to deliver an effective software development / project / task management solution that has been implemented across ~20 technical teams.
• Implemented Puppet to provide configuration consistency across all UNIX platforms.
• Excellent team building, communications, collaboration and consensus building skills.

Confidential, Norfolk, VA

Director - Technology Operations

Responsibilities:

• Yearly CAPEX and OPEX Budget that exceeds 6 million dollars.
• Direct report of senior level group of Engineers & Architects responsible for overall Cloud Computing Infrastructure including planning, roadmaps, strategy, etc of all shared infrastructure such as Network, SAN / NAS Storage (EMC), Security, Server, Caching using SQUID, Virtualization, Version Control using SVN and GIT, Data Domain, etc.
• Direct Report Manager with a group of Engineers providing Provisioning, Data Base (Oracle, MYSQL, SQL Server, PostgreSQL) and Windows / CentOS / Akamai / VMWare / Apache - Tomcat.
• Direct Report Manager with a group of Application Specialists providing Delivery / Deployment and Hosting Support for all hosting customers with custom compartments or within our LAMP environment.
• Establish and maintain a superior level of client confidence and trust in the team’s ability to deliver, their technical capability and their knowledge of the clients business issues.
• Develop, Define and Maintain Service Catalogs, Work Flow, Capital / Operating Budgets, Performance Appraisals, Monthly Reports, Capacity Planning, Problem Management, Change Management, Human Capital Planning / Reporting and Vendor Relationships / Partnerships.
• Ensure security compliance in accordance with PCI, SOX and Confidential IT requirements.
• Point of escalation for complex problem management and resolution. Directly manage resources and coordinate activities to resolve complex issues.
• Facilitate communications and integrate activities with business units and other internal technology teams to ensure the successful participation, implementation and support of project efforts.
• Manage and approve change and configuration management aspects for shared infrastructure areas.
• Work closely and collaborate with all other areas of the GMTI organization: customer support, product development, project management, data services, QA and knowledge management.
• Maintain and evolve service and utility approach to delivering technology solutions to the business while optimizing resources through economies of scale.
• Develop, justify and manage annual infrastructure capital and equipment maintenance budgets in support of growth and new projects. Capital expenditure oversight for hosting compartments.
• Manage infrastructure architects and engineers: recruiting, employee evaluations and staff development. Coordinate support, project and other weekly priorities. Coordinate activities via weekly planning meeting and distribute/manage weekly plan. Ensure goals are achieved. Provide weekly and monthly team status reports.
• Proactively oversee and manage all aspects of the infrastructure and hosting operation. Ensure extremely high service levels.
• Develop and implement GMTI hosting strategy. Strategy must provide a cost-effective Internet operation for Confidential that is secure, flexible, reliable and scalable.
• Direct reports of senior level group of architects responsible for strategic planning and roadmaps of all shared infrastructure such as Network, Storage, Security, Server, Caching, Virtualization, etc.
• Strategic technology research, development and planning for infrastructure that supports a cost-effective, flexible, highly available and agile shared hosting service model.
• Architect, integrate, deploy and support managed hosting and application compartment infrastructure. Leverage automation and configuration management toolsets to provision operating systems, applications and automate deployment sequences. Ensure solutions are secure and meet standards for security compliance.
• Technology evaluation, selection, deployment, change management, capacity planning, scaling and support of foundation infrastructure: physical data centers; cabinet and cable plants; core network; load balancing; platform selection; security policies and procedures; sever virtualization; systems management and monitoring tools; OS and application provisioning/configuration management tools; storage systems and backups.
• Establish and maintain foundation infrastructure standard operating procedures that define workflow in order to improve service delivery predictability and quality.
• Define and implement DevOps and APM (Application Performance Monitor) solutions to support faster more reliable application updates in to production and ongoing application monitoring.
• Service delivery and support for hosting compartments and database administration.
• Maintain shared infrastructure and hosting compartment resources through patching, tuning, hardware break/fix, troubleshooting and scaling.
• Service customer requests in support of projects requiring infrastructure resources. Manage applications and compartment configurations for hosted applications and customers.
• Maintain shared infrastructure and hosting compartment resources through patching, tuning, hardware break/fix, troubleshooting and scaling.
• Focal point for all Fully Managed Applications and Managed Hosting Customers.
• Manage and schedule all customer deployments to QA, Stage and Production Environments.
• Manage and support the LAMP environment and customers.
• Supports customer projects with upgrades, deployments, load testing and configuration changes.
• Supports the Development Environment for all Internal and External Customers.

Confidential, Phoenix, AZ

Technical Director

Responsibilities:

• Identity Management, Authentication, Authorization, Encryption and Risk Remediation Solution experience.
• Taking input from Pen Tests, Policy Changes, Best Practice, Security Incidents, etc, I have been put in charge of defining, developing, communicating and obtaining budget money for improving our Security Maturity Model. This is a continuous improvement process that is used to drive our Security program.
• Security Zones (Physical & Virtual), Firewalls, IPS/IDS, SIEM, NAC (wired and wireless), SSL, etc.
• Ability to map security policies and roadmaps to meet the enterprises requirements and evaluate organization security posture (ISO 27001 / 2, SOX, Cobit, PCI, GLBA, NIST, FFIEC, HIPA)
• Address any audit issues; determine reporting metrics, monitoring levels, develop best practices, etc.
• Proven ability with Data Center / Security Architecture, Roadmaps, Frameworks and IT Governance.
• SOA Network Architecture Lead over all Confidential Data Centers.
• Ability to work with the business and other technology teams to develop the right solution.
• Log Management, Long Term Storage Systems and Unified Fabric Architecture Designs.
• Performed Technology RFPs, White Papers, Standards / Policy Development and Technology Bake-offs.
• Designed Access Security Solutions for Employee, Off-Shore and Contractor Access.
• Ability to design, recommend and integrate security solutions for network, servers and workstations.
• Experience in analyzing information security risks, standards, guidelines and solutions
• Initiated moving Layer 2 DWDM from Managed Service to Private Service saving 750k per year.
• Developed a Unified Fabric Architecture to support Blade Computing and Virtualization.
• Experience with Policy Management Systems, Software Distribution and Patch Management
• Network / Security Architecture responsibilities for Data Center IV.

Confidential

Technical Director - Network Engineering

Responsibilities:

• Identified and developed new monitoring and management tools to support the NOC.
• Provided training on “How the Internet Works” with a special focus on troubleshooting.
• Responsible for Network Design and Implementation of Data Center III.
• Provided consulting services to Schwab’s Network Engineers working on customer projects.
• One of the original team members that built Schwab’s Web Trading Network Infrastructure.
• Received Excellence in Service Award for contribution to Schwab’s Internet Network Infrastructure.
• Provide consultation services to several management teams to resolve or improve processes and continuously improvement of their area of responsibility.
• Review and approve network designs, documentation, alert design, etc. for production.
• Point person to resolve all customer impacting network outages at all severity levels.
• Continuously review and modify processes, customer communications, production turn-over, etc.
• Developed Schwab’s Network and Application Monitoring Architecture used by Operations.
• Developed Availability Score Card Systems to measure each Applications Availability Risk.
• Primary architect for new E2E Performance Management System that viewed Web Trading service from customer’s point of view.
• Selected to lead steering committee to define objectives and implement continuous improvement process of E2E Performance Management System.
• Initiated prototype model to predict bottlenecks in Web Trading System. Designed OPNET models to in corporate steering committee objectives and accurately identify areas requiring technology upgrades.
• Reviewed new technologies, developed troubleshooting procedures and training.
• Conducted postmortem and root cause analysis of Severity 1 Network Failures.
• Chaired WAN support weekly meetings to address all aspects of operating and upgrading Schwab’s
• Developed and led program for employee technical development.
• Interfaced with several project managers on up to 50 implementation projects simultaneously. Ensured appropriate resources were assigned to meet customer expectations and consistently delivered network systems and services within project timelines.
• Participated in customer projects and other efforts to expand and upgrade existing WAN/LAN infrastructure in two Data Centers, Several Large Service Centers and 200+ Remote Branches.
• Received Outstanding Customer Service award for leading team to expand Open Connect Systems (OCS) Gateway Servers from 500 (Logical Units) to more than 24k connections. Project included new load-balancing scheme with high and low watermarks and worked with DNS automatically.
• Received award for Outstanding Contribution to Single Site Web Trading Resiliency Team.
• Awarded Extraordinary Teamwork recognition for building Data Center II.