SUMMARY:

• Created, rebuilt, modified and enhanced MIS systems, in multiple organizations, from a chaotic and unstable environment to one of a structured and stable environment.
• Ensured systems availability (LAN/WAN, hardware, software and applications) of up to 99.99%.
• Maintained MIS Word Order Completion Rate at 99% plus per month.
• Maintained external/internal Customer Satisfaction Rate (for I.T. Dept.) Service Delivery Ratings from 90% - 99.99%.
• Accelerated CRITICAL business processes by upgrading, replacing and or fine-tuning the systems infrastructure (e.g. logistics/customer service dept. - pick list printing, shipper creation, bar code labels generation, palletization, product staging/shipment and ASN Transmission from two hours to within 15 minutes.
• Provided clear and concise MIS/IT reporting to Executive Management or Board of Directors (QS-9000 and ISO9001) according to industry standards.
• Developed documentation (LAN/WAN/VoIP, hardware, software and applications) for the purposes elaboration and explanation to Management. Mapped / Re-Engineered of Critical Business Processes/Systems.
• Physically diagnosed, troubleshot and serviced PC based servers/workstations/PCs; performed system service, upgrades, diagnosis and preventative maintenance.
• LAN/WAN/VoIP Infrastructure Architecture Design, Management and Administration skills (hardware / software / applications).
• Excellent vendor/service provider’s contract negotiation skills.
• Possess effective communications skills from Executive/Board of Directors down to plant floor machine operators to apprise personnel of major/minor MIS initiatives and benefits to be incurred.
• Possess excellent social skills to create a harmonious/pleasant work environment.

TECHNICAL SUMMARY:

Virtualization: VMware ESX - vSphere 4.X / vSphere 5.0 - ESXi 5 - Proficient in Installation, Creation, Management / Administration of Virtual Machines, vCenter Server Architecture, Virtual Networks, Virtual Storage, Storage Protocols (e.g. iSCSI, NFS, Fiber Channel), Templates and Cloning, Snapshots, vMotion and Storage Migrations, ESXi Firewall, Resource Management / Monitoring / Optimization of CPU / Memory / Storage, High Availability / Fault Tolerance, Distributed Power Management, Network Scalability via vNetwork Distributed Switches / Network Connections / Port Groups, Data Protection Strategy via VCB / Data Recovery Appliances and Patch Management via the vCenter Update Manager to manage ESX Patching / Patch Baselines.

Applications Hosting / Streaming via Thin Clients: Citrix XenApp V6.X - Fully proficient in Installation, Management / Administration / XenApp Architecture, Installation and Configuration of Citrix Licensing, Delivery services Console, Logging Configuration, Citrix Policies, Publishing Applications and Content, Streaming Applications, Installation and Configuration of Citrix Plug-Ins, Configuration of The Web Interface / Secure Gateway, Profile Management, Load Management Configuration, Printing Configuration, Securing XenApp, Configuring NetScaler Access Gateway Enterprise Edition, Farm Administration and Troubleshooting.

Network Operations with Cisco Routers and Catalyst Switches: Fully proficient with Internetworking, CISCO IOS, Cisco Switch Design/Configuration with STP/VLANs/VLAN Trunking Protocol (Catalyst 19XX / 29XX/ 36XX / 37XX), Cisco Router Design/Configurations (17XX / 25XX / 36XX / 29XX / 39XX / 4XXX), WAN Technologies (i.e. MPLS VPN, IPsec VPN, Metro Ethernet, Internet VPN), Network Management Techniques, IP Traffic Routing, IP Traffic Management via Access Lists, Utilizing Queuing Features of Cisco Routers, LAN/WAN/MAN/ CAN Design, Classless Routing, QoS and Routing Protocols (i.e. IGRP / EIGRP, OSPF - Single Area and BGP).

Cisco Unified Communications (Unified Communications Manager / Unity Connection Versions: 4.X / 5.X / 6.X / 7.X / 8.x / 9.X / 10.X / 11.X) - Fully proficient in Installation, Management / Administration of Codecs, Regions, Redundancy (CM Groups / Device Pools), Dial Plan (Gatekeeper, Route Groups, Route Lists, Route Pattern, Digit Manipulation, Digit Analysis), Music On Hold, Conferencing, CM Features (Extension Mobility, IPMA, Attendant Console, Call Park / Pickup), IP Phones (Models 7911, 7921, 7941, 7961 / 65, 7935 / 36 Conference Phones, 7914 Expansion Modules), WAN QoS (Link Efficiency, Classification and Marking, Congestion Management, Call Admission Control, Traffic and Policing, Rate Limiting), LAN QoS, Telephony Protocols (SCCP, RTP / RTCP, MGCP, H.323), Analog and TDM Signaling (ISDN, QSIG, DID, DNIS, ANI), Unity (Active Directory Integration, MWI), Unity Call Handlers (Interview, Directory, Goodbye, Opening Greeting, Operator), Integration with CM, System Schedule, Class of Service, SRST and CME / CUE.

Video Conferencing: Fully proficient in Install/Setup/Admin Jabber Desktop Video and Skype for Business Video Conferencing. Shoretel VoIP Telephony - Implementation in a WAN Environment with multiple Remote Sites utilizing ShoreGear Voice Switches, ShoreWare Software for Voice Mail, Automated Attendant Services, ShorePhone Telephones, ShoreWare Personal Call Manager Desktop Software and ShoreWare Director for System Management including installation, administration, maintenance and call detail reporting

LAN: WAN Security Design and Management Cisco Security Design and Implementation with ASA 5500 VPN-Firewall Appliances fully proficient with the overall security design and processes with particular emphasis on Router Security, Security Device Manager (SDM), Security Devices (IOS Firewall Feature Sets, Security - ASA Appliances, Firewall Service Modules), Trust and Identity Technology (AAA, TACACS, RADIUS, IBNS, NAC), Cisco Secure Access Control Server, IOS Firewall Authentication Proxy, AAA, IBNS - Identity Based Networking Services, 802.1x Port-Based Authentication), Configuring Filtering on Routers / Switches (Access Lists, IOS Firewall CBAC), Configuring Filtering (ACLs, Content Filters, Object Grouping, Advanced Protocol Inspection), Configuring Network Intrusion Detection and Prevention (IOS IPS, Attack Guards and IDS Policies), Encryption (Hashing HMAC, Diffie-Hellman, Digital Certificates), VPN Topologies (Site to Site and Remote Access), VPN Technologies (WebVPN, Tunneling Protocols - Interfaces), IPsec (AH, ESP, Tunnel and Transport Modes, IKE), Configuring Site-to-Site VPNs with Pre-Shared Keys / Digital Certificates utilizing Routers, ASA Appliances, Configuring Remote Access VPNs, Secure Network Architecture and Management (Layer 2 Mitigation, Router Management Center, SDM Security Audit, SNMP) and PIX-ASA Security Appliances Contexts - Failover and Management .

OPERATING SYSTEMS: Windows Server 2008 R2 / 2012 R2 / 2016, Windows 7 / 8 / 10 / Mobile working and implementation knowledge of Active Directory, Forest/Site/Tree/Domain Design Management, Program/File Management, Control Panel, Print Management, Mail, Application Environments, System Maintenance, User/Group Management, System Backup/Restore, Event Viewing, Disk Administration, Performance Monitoring, Network Configuration, File/Disk/Security Management, Architecture, Installation, Client Access Support, Novell NetWare Integration, Remote Access Services, Network Browser and Server Performance/Optimization.

Enterprise and Resource Planning Systems (E. R. P. System); QAD: Fully proficient in Systems Administration and practical working knowledge regarding setting up Users / Security, System Interface, Multiple Databases Management, Printers / Batch Processing, CIM Interface, Progress Database Management / Administration, System Cross Reference, Shipping (Shipping Module Setup, Shipments Processing, Processing Issue Transactions, Creating Scanned Shipping Documents & Creating Custom Shippers) and QAD Integration with Electronic Data Interchange / Bar Coding Applications.

SAP - ABAP/4: Fully proficient in software development interfacing with SAP R/3 System at the BASIS Level in utilizing the Development Workbench, Data Objects, Language Constructs, Tables, Reporting, User Dialogs, Dynamic Programming, Open Interfaces, R/3 System Architecture, Team Software Development.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

AWS Solutions Architect (Associate)

Responsibilities:

• Exchange Online, SharePoint Online and Skype for Business Online
• Provision Office 365 Tenants
• Enable clients to access the Office 365 Tenants
• Configure Custom Domains
• Network Connectivity Planning to Office 365
• Implement Azure Active Directory Rights Management
• Monitor and troubleshoot Office 365

Confidential, Redmond, WA

AWS Solutions Architect

Responsibilities:

• Meeting and Voice Platforms
• Cloud PBX
• Deployment (i.e. On-Prem / Cloud / Hyrid)
• Operations across Platforms

Confidential, Redmond, WA

Responsibilities:

• Exchange Server 2016 Architecture
• Implementation / Migration
• Mailbox Databases

Confidential

Senior Architect (Voice) / Senior Staff Network Operations Engineer

Responsibilities:

• Position involves Architecture / Design / Lab / Build / Upgrade of the Cisco UC Platform (i.e. Communications Manager, Unity Connection to V10.5) / Avaya Aura Platform (i.e. Communications Manager / System Manager / Session Manager), Unified Dial Plan Creation, Migration of IP Telephony / Presence / Instant Messaging / Video & Collaboration to Office 365 - Skype for Business with PSTN Cloud / Cloud Connector for PSTN Connectivity, Creation / Governance of Legacy / IP Telephony Architectural Standards, Voice Engineering Team Mentoring and Technical Leadership,
• Additional responsibilities include implementations, conversions, application loads, hardware updates / changes, requirements definition, plan development, resource monitoring, project tracking / reporting, budget management and risk management, taking projects from initial conceptual development through planning, execution and successful conclusion, on time, within budget with high quality.

Confidential

Network Voice Architect

Responsibilities:

• Position involved Architecture / Design / Lab / Build / Upgrade of UCCE - CVP Infrastructure from V7.1.5 to V9.0, integrating Avaya Aura Platform with Cisco / Nortel CS-1000 Legacy IP Telephony with A Unified Dial Plan, Migration of IP Telephony / Presence / Instant Messaging / Video & Collaboration to Lync 2013 Server with SIP Trunking & DID Line Assignments for PSTN Connectivity, Creation / Governance of Legacy / IP Telephony Architectural Standards, Voice Engineering Team Mentoring and Technical Leadership,
• Additional responsibilities include implementations, conversions, application loads, hardware updates/changes, requirements definition, plan development, resource monitoring, project tracking / reporting, budget management and risk management, taking projects from initial conceptual development through planning, execution and successful conclusion, on time, within budget with high quality.

Confidential

Senior Network Engineer

Responsibilities:

• Position involved Administration / Troubleshooting VoIP Services, MeetingPlace 8.5, UCCE V9.X Infrastructure (i.e. ICM Scripting, CVP, PG, Rogger, CTIOS, CTI, CUSP, VXML Gateway …).and WAN Connectivity, providing Help Desk Support, Client VoIP Hardware / Software Support, Troubleshooting Systems Failures/Errors and Administering / Managing the Regional Cisco VoIP Infrastructure / Components.