System Administrator Resume Profile

Proactive, Customer-Oriented Administrator focusing on Client and Server Infrastructure

Professional Experience

Confidential

Conducted client-oriented, hands-on end user training to facilitate accelerated adoption of new software.
Executed system imaging and restoration plans to preserve programs and data during system hardware upgrades for numerous systems.
Gathered system requirements and managed resources in acquisition of pre-built client systems alongside custom systems assembled from COTS components.
Provided system support to users in order to diagnose hardware and software faults prior to performing any component replacement.

Confidential

Utilized remote desktop protocols to troubleshoot computer issues, minimizing productivity impacts of end clients related to physically transporting systems to repair depot.
Proactively created PII-sensitive disaster recovery plans to protect user systems from future malware losses.
Provided end-user Operating System deployments and security patch maintenance on client systems.