SUMMARY

• Information Technology professional having hands on experience with MS suite of products.
• Worked on variety of project-related roles include Server Support Engineer, Application Support Engineer, MIS Manager, Lead Network Administrator, Windows Systems administrator and Application Integration Consultant, Sr.Windows systems engineer, IIS Web engineers , Middleware Systems Specialist, worked as DataPower administrator and Google Search Appliance administrator, supporting management, provisioning and user support and deployment of Web Service Proxies, Multi-Protocol Gateways on IBM WebSphere DataPower of XI50/XI52 Appliances.
• Extensive Network infrastructure design, migration and move experience. Windows System administration experience in installing, configuring, integrating, supporting and trouble-shooting MS Operating Systems including Windows NT4.0 Server, Windows 2000/2003/2008/2008-R2 Server with Active Directory support. Worked with DHCP, DNS, WINS, TCP/IP configuration of Windows 2000/2003/2008/2008-R2 Server experience with InfoBlox for administering DNS/DHCP and IPAM. Strong background and working experience of MS Web Server administration of IIS 5.0/6.0,/7.0/7.5 including design, installation, configuration, and administration. experience deploying and supporting enterprise application support on a big environment, troubleshooting enterprise wide dot .Net applications.
• Experience of Network monitoring using tools like SCOM, BMC Patrol, SMC, CA Wily
• Experience in administering and support of IBM DataPower SOA Appliance XI50/52 administration. Configure IBM XI50 Appliance from scratch, clone web services proxies, Multi-Protocol Gateway, XML Firewall, Web Application Firewall, Firmware upgrade
• Provision and configure Google Search Appliance GS7000 into Union Bank Network Infrastructure, worked as Google Search Appliance Administrator, doing daily administrative tasks
• Experience with MS clustering technology including shared and shared nothing and majority nodes model. worked with MS NLB and Cisco Hardware load balancer CSS , Big IP f5 Load Balancer, Experience with Virtual Infrastructure of VMWare, including ESX Server 3.x,Virtual Center server, VI clients , experience migrating physical server to Virtual server using VMWare P2v and Converter3.. Security Patch Management experience in an Enterprise Server Farm environment 600 Servers in staging and production environment using Shavlik HFNetchk Pro v5.6.0, and MS WSUS Application deployment in a web hosting environment running IIS5.0/6.0/7.0/7.5 in enterprise server farm.
• Backup and restore experience using Veritas Netbackup 6.5.1, and BackupExec9.x Experience working and generating Reports using Veritas Backup Reporter 6.5.1 for Forecast and Capacity planning, daily job completion success report, usage of media, analysis of backup clients at risk etc.
• Provides Windows and Web server support, including troubleshooting and recovering
• from system failures with 24 x 7 on-call rotation. Utilizes problem management techniques to perform root cause analysis RCA of system failures, and implements corrective actions.
• Excellent written and verbal communication skills experience training users on systems and software, leading an IT group to accomplish tasks, and completing projects on time. Ability to work directly and effectively with clients, Strong problem solving skills, able to find the root cause of issues and quickly provide solutions

PROFESSIONAL EXPERIENCE

Confidential

Role: Middleware System Specialist/IIS Web Server Farm Administrator

Responsibilities:

• Supported Union Bank Network infrastructure including the following technologies
• MS IIS 6.0/7.0/7.5 Web Server farm
• Jboss 5.1 Web Server on Linux environment
• IBM WebSphere DataPower SOA appliances XI50/XI52
• Google Search Appliances GS7000
• Monitoring with BMC, MS SCOM, SMC, CA Wily
• Worked on acquisition of Internet facing public Web Site of SmartSreet and KLIK technology Companies running on Microsoft IIS Web Server platform
• Worked building the UAT, DEV, Test, PTE, PRD and CDR environment of smartstreet and Klik projects of MS IIS Web Server
• Experience with IP, DNS, DHCP management using InfoBlox
• Worked on various .net based application deployments on MS IIS Web Servers on non prod and Production and CDR environment
• Worked on IIS redirect web server, deployed various share point web site on the redirect servers
• Worked on deployment of ACH on Web Application developed by vendor on IIS Web Farm
• Upgrade IBM Developed application Data Cape on IIS Web Servers
• Worked on SSL server certificate creation for web sites and renewal of Money Flow web site certificate on production and CDR environment
• Worked on Archer web application supported by Vendor, supported website for enhancement and upgrade
• Used Archer Control for both database administrators and web administrators with a common interface for defining and modifying application settings, manage machine settings, such as the Archer services, license key and proxy server, manage the properties of individual instances, including their database connection, file repository path, system logging directory, search index file location etc
• Managed multiple instances of Archer on Web Server
• Installation and administration of Archer RSA and eGRC platform
• Familiar with Archer Control Panel with General Settings, Database, single sign-on and Data Feed Manager setting configuration
• Troubleshooting Services running on Archer Web and Application Server for example
• Queuing, Data feed, Job Framework configuration, job frame work service, job processor
• Familiar rebuilding search index on Archer application
• Worked with Archer VRMS External Account Automation tool specially created for Union Bank
• Worked on Archer upgrade 4.5.7
• Worked with Archer Application support team to resolve issues

Responsible for managing, the following Confidential

• Moody's Risk Frontier Web Site
• Total Money Flow Web Site
• Commercial Credit Card System Web Site
• Moody's Risk Analyst Web Site
• Integration Stuff Planning Web Site
• Build and replaced a faulty IBM Datapower appliance XI50 from scratch for Production environment
• Implemented New Google search appliance in production environment and decommissioning the
• Old Google Search Appliance
• Worked with IT Application Support team as DataPower Administrator provided support DEV, TST,PTE and Production for DataPower appliances IBM XI50/52. DataPower domains and all rules defined within those domains. was responsible to play the role of DataPower administrator for promoting changes created by DataPower developer through the environments and into production.
• As DataPower administrator maintained system availability, troubleshooting problems, Connectivity configuration such as MQ Queue Manager objects, Crypto Certificate installation
• Firmware upgrade of IBM Datapower XI50/XI52 in non Prod and Production environment
• Worked on DataPower failover exercise to DR site
• DataPower experience of multiple domain and geographical load balance data centers.
• Deployed more than 60 Web Services on IBM DataPower XI50/52 in different
• Union Bank environment including non Prod and Production environment, some of them are listed as follows

RWO Services

• Commercial Stops and Wires
• OnLine Banking OLB
• Banking by design BBD
• Tablet Banking
• ATM/Branch Locator and Logging Web Services
• BillPay
• Dashboard
• TWS
• Hands on experience with DataPower appliances, Firmware version 4.0.2.2 through upcoming 4.0.2.8 In non Prod and Production environment
• Hands on experience building a IBM Datapower XI50 from scratch, cloning the existing web Services, Multi-Protocol Gateway, XML Firewall, Web Application Firewall
• Experience with migrating Application specific objects, proxies and other objects between environments
• Well versed with DP CLI
• Knowledge of Web Services development.
• Extended knowledge and experience of Web Services deployment in DEV, TST, PTE and PROD.
• Manage configuration and maintenance of DataPower appliance XI50/52
• Configure and manage network access to the appliance
• Manage the day-to-day operations of the appliance, domain backups, lifecycle migration of primary objects
• Manage access to all resources, access policies, Role Based Management RBM , cryptographic keys, authentication, and authorization.
• Managing the firmware image apply firmware images, and rollback an upgrade
• Experience of trouble shooting Multiprotocol Gateways and Web Service Proxies.
• Diagnose performance/connectivity problems and errors. Provide 3rd tier support for production systems.
• Load Balance configuration of web application in DataPower
• Implement IBM AO Application Optimization on Pre-Production and Production environment
• Troubleshoot issues with AO and connection reset problem with various application
• Familiar to create PMR with IBM support and to collect PCAP, Error Reporting and must gather information for IBM Support to analyze issue

Confidential

Role: Sr. Windows System Engineer/DataPower Administrator

Responsibilities:

• Provide 24x7 operational support on Microsoft based applications on the IT Infrastructure.
• Support include to write basic SQL scripts and to manage application pools to ensure applications can scale to meet the demands of the business, experience in supporting Windows-based applications, with an emphasis on .NET applications. DataPower administration, management, provisioning and support of new Web Service Proxies, Multiprotocol Gateway and XML Firewall deployment, new application domain creation, Crypto object configuration, support deployment
• Of new web services proxies and update existing web service proxies for enhancement
• On IBM WebSphere XI50 appliance in Pre-Prod and Production environment
• Ensure system improvements are successfully implemented such as modifying memory allocation
• to Web-based applications, isolating application processes that consume too many system
• resources and working with application teams to correct code or scale environment.
• Perform maintenance work such as migrating bug fixes and maintenance patches for application
• software both in system test and production, unit test, Integration. Maintenance work will also include upgrading applications to new versions
• support company network infrastructure make improvement recommendations and institute technical changes as applicable. managing systems in a WAN multi-site topology. Manage system enhancements, updates of hardware and software to new systems with the goal of improving systems reliability and service availability, interface with vendors to coordinate services and procurement of technical materials for the department, other responsibilities include but not limited to:
• Provisioning a new DataPower Appliance on the Network
• Application domain creation, configuration and crypto certificate installation
• User Access configuration to the DataPower Appliance
• Troubleshooting high CPU usage on DPA
• Firmware upgrade of XI50 appliance in Non Prod and Production environment
• Troubleshooting Probe issue on non-prod environment
• Familiar to create PMR with IBM support and to collect PCAP, Error Reporting and must gather information for IBM Support to analyze issue
• Deployment of WS Proxies, Multi-Protocol gateway
• Troubleshooting connection reset issue
• Create various group for developer on DataPower Appliance and provide access to them.
• LDAP Configuration for user access on Datapower Appliance
• Install ITRON Enterprise Software in a multi server environment to support SmartConnect
• Project of SCE of five million meters installation
• Configure and upgrade ITRON OPENWAY software, HotFix installation and testing
• ITRON NMS SR2.0 SP4/SP5 Server Installation
• ITRONNMS SR2.0 SP5.1 Server upgrade Installation
• Deployment ITRON NMS Network Management Software
• Configuration of ITRON Services like MCH,JM, ICR, MR
• Application Testing of NMS and MDMS
• Submitting Jobs using ITRON AMI Service Tool
• Build ITRON EE MDMS Training environment from scratch, configure and test
• ITRON IEE MDMS SR2.1 with HF3 Server Installation
• ITRON IEE MDMS SR2.0 to SP2.1 Server upgrade Installation
• Build ITRON Operation Reporting System ORS 3.0 from scratch on Unit Test Environment
• which include
• What's Up Gold v14.1 Installation
• SQL 2005 Server instance installation and client configuration
• ORS3.0 Software installation and configuration
• experience writing basic SQL scripts.
• experience applying application security such as hardening servers and SSL.
• experience performing security related risk assessments and/or audits.
• Experience working in an active directory environment both in mixed mode and native mode. experience with Windows Server 2000, 2003, 2008.
• Work experience with Tactia SFTP software
• Experience with InfoBlox for IPAM, DNS/DHCP management
• Experience of CA Wily for monitoring web services

Confidential

Role: System Support Engineer/ Netbackup Engineer

Responsibilities:

• Windows and Sun Solaris 10 administration, Veritas Netbackup 6.5 support running on Windows
• And Sun Solaris 10. Backup Report generation using VERITAS NetBackup Reporter 6.5.1 VBR
• .Net Application deployment on IIS 6.0 and Web Services Support.
• Responsible for web integration support that maintains the operational integrity of the client's intranet/Internet systems/technologies located at the client's datacenter and US Domestic Data Centers.
• Provide second tier escalation support for issues on Windows based servers.
• Provide expertise in designing, troubleshooting, maintenance, and enhancements of the Windows OS, Group Policy, Active Directory, DNS, DHCP.
• Provide technical expertise and perform tasks for all related infrastructure projects, including business continuity and disaster recovery.
• Purchase, deploy, troubleshoot and monitor Intel based server hardware.
• Provide 24x7 support of the Windows server infrastructure environments.
• Enforce, manage and create policies and procedures.
• VerizonWireless Data center Management at Branchburg NJ, which include
• Storage Area network administration of multiple vendors including, NetApp, HP,
• Hitachi Data System and EMC, this include Installation, configuration and administration software upgrades, and storage provisioning
• SAN Administration including zoning, LUN security, and HBA configuration
• MPIO Driver installation for HBA for various Vendors including Qlogic, LSI, Brocade, Emulex, Experience with HBA management software which includes Mystorage from LSI, HBAnywhere from Emulex, HCM from Brocade and SANSurfer from Qlogic
• Design redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets.
• Develop procedures for backups and restores, as well as monitor the performance, success, or failure of these tasks and generate report using Veritas Backup Reporter
• Perform Change Management of server Hardware and Software
• Fault Resolution and ticket closure per Tier 3 queue
• Backup and Restore using Netbackup6.5.1 on Windows and Solaris 10
• ASP.net Web Application deployment on Web Servers IIS6.0
• Worked with developers to trouble shoot and maintain operational effectiveness
• Performing daily tasks within the scope of supporting the infrastructure- running proprietary web applications including but not limited to, file system health checks, routine maintenance on web applications
• Performance Monitoring and system tuning using PoolMon and PerfMon tools
• Troubleshooting Windows Server outage in production environment
• MS Security Patch management of Windows Server on monthly basis
• Assist Client with implementation, upgrading from NetBackup version 5.x to latest versions, daily monitoring and maintenance of the NBU solution implemented within the Client infrastructure.
• Assist Client in the testing and rollout of scheduled NBU product updates and patches.
• Monitor backup jobs, execute restore jobs, restart failed jobs.
• Execute vaulting process and daily tape management
• Assist in issue troubleshooting and root-cause analysis of NBU solutions currently installed within the Client infrastructure.
• Assist Client in process to ensure environment and software compatibility of NBU solutions to be installed, implemented, or otherwise used.
• Handle NBU support issues, coordinate communications between Client's operations staff and Symantec customer support staff to resolve complex issues, and to assist in escalating issues.
• Assist with VBR VERITAS Backup Reporter requirements as needed. This include regular maintenance / keeping the application running properly, assistance with configuring agents if required and assistance with building reports.
• Assist Client with on-going architecture updates for diagrams, configuration guide s , and supporting documentation for the NBU program when necessary.
• Worked on a Project on Netbackup6.5.1 infrastructure migration from a single node to HA which includes, Master Server, Media Server, 10G switch, Quantum VTL i2000 Scalar, client migration to new environment under Sun Solaris 10 and configuration of VERITAS Cluster Service VCS for making new environment highly available HA
• Perform installation, configuring, administering and troubleshooting corporate VMware environments.
• Prepared technical documentation in Visio and other formats

Confidential

Role: System Support Engineer / Server Engineer

Responsibilities:

• Technical expertise were focused in multiple areas that support technical infrastructure. which includes HP, DELL, IBM Server hardware, Windows 2000/2003 Server operating systems, File and print services, MS IIS5.0/6.0, NLB, MS Server Clustering, Windows security permissions, rights, local/group policy, etc. , Windows networking shares, DNS, DHCP, WINS, etc. , VMWare virtual infrastructure support of ESX 3.x Server. have strong installation, testing, debugging and production support skills. Some of the responsibilities as a support engineer were included daily production support for the Server O/S supports and hardware infrastructure support, change management, root cause analysis RCA , server performance and tuning, and troubleshooting Windows Server startup problems due to unexpected reboot or planned reboot.
• Remotely managing client Hosting servers and application infrastructure platform.
• It consist of 450 servers around the globe including following sites
• Tokyo, Sydney, Copenhagen, Hill rod, London, Zurich, Munich, Mississauga, Amsterdam,Paris, Cambridge, Watertown, NC in USA, Provide 24/7 support on- Call rotation
• Troubleshooting Server hang problem and slow response using MS tools like
• Perfmon, Poolmon, Windbg, Analysis of Memory Dump file.
• Troubleshooting of Memory leak problem with Windows 2000/2003 server
• Management of storage Area network of HP and EMC, worked with a design team, did performance analysis of enterprise SAN, capacity planning and disaster recovery planning in a team environment.
• Responsible for troubleshooting and analysis, fault resolution, configuration management, change management and performance management
• Monitor database performance and perform required tuning, manage space utilization, perform backup and recovery procedures, verify utility outputs.
• Installation of MS monthly security patches and updates using BladeLogic
• Fault management resolution and change execution.
• Root cause analysis of server Reboot
• Server health check using Dell Open Manage Administrator
• Server Monitoring using HP SIM
• Monitoring the Server for failed Heartbeat
• Managing Servers up to O/S level for their health remotely using Remote Console DSVIew and RDP
• Restore Service on outage conditions
• Participated in technical calls on outages and assisting with communications
• Performing Change Control /MACD work
• Backup and Restore using Netbackup6.5 and Backupexec.9x
• Report creation using Veritas Backup Reporter 6.5
• Biogen Data center Management at Cambridge, MA
• Perform Change Management of server Hardware and Software
• Assisting/Mentoring Tier 2 associates as needed
• Fault Resolution and ticket closure per Tier 3 queue
• Perform installation, configuring, administering and troubleshooting corporate VMware environments.
• Prepared technical documentation in Visio and other formats

Confidential

Role: Computer Integration Consultant / Server Engineer

Responsibilities:

• At the Commonwealth of Pennsylvania responsibilities include providing 24/7 support to web hosting environment, implementation of new web-based services, planning for disaster recovery, monitoring the performance of deployed components, coordinating with external vendors and agencies, and providing infrastructure support in administration of web-based components such as browsers, web servers, and specialty servers.
• Provide coordination and support for website monitoring using Microsoft Operations Manager 2005 MOM , security, load balancing, network connectivity, utilization reporting, and content management.
• Assist in providing technical direction in the use of web-based technologies.
• Analyzed business requirements evaluate potential technologies and provide recommendations on security components, server hardware, web server software, web appliances, utilities, etc in the web hosting environment.
• Provided 24x7 support for the Commonwealth Technology Center Enterprise Server farm
• Functioned in a Web Administration function, supporting multiple .Net applications Hands on experience with securing .Net applications.
• Responsible for the coordination of software and web development lifecycle methodologies
• Possess knowledge of tools related to web application development, testing and deployment including Microsoft IIS 5.0/6.0, Content Management Systems, web security, personalization, and profiling.
• Experience installing, configuring and troubleshooting Internet Servers, specifically clusters of web servers, application servers and SQL Databases.
• Experience with web load balancing technologies NLB, CSS, Microsoft Application Center
• Worked with Storage team for IBM SAN installation in a server Farm environment and storage allocation.
• Testing, provisioning, implementation, staging and remote management of F5 Load Balancer Within highly complex networks
• Experienced with both F5 LTM GTM technology implementation and support.

Confidential

Role: IT Administrator / IT Network Manager

Responsibilities:

• Design and moved Windows 2000/2003 Network infrastructure from Warren to Pontiac Trailer complex
• Responsible for LAN/Telephone Network design and setup as well as the Server/Workstation move
• T1 connectivity from New York to Pontiac was the contact point between corporate office and ISP Qwest for WAN connectivity
• Responsible for Windows 2003 Server Build Built the Windows 2003 Server from scratch on HP hardware
• Responsible for Windows Server 2003 installation and configuration
• Setup DC, DHCP, and DNS
• Responsible for connectivity to Network Printers, local Printers, and plotters configuration
• Configured MS Outlook e-mail Provided Exchange 2003 support for e-mail and outlook 2003 configuration
• Setup Expedition9.0/Primavera on client machine
• Responsible for support and management of Active Directory Users/Computer setup
• Implemented GPO's Monitored and conducted Performance tuning on Servers
• Designed the Local Area Network in the office space provided by the client.
• Created Wide Area Network connectivity with New York T1-line Ensured Corporate office and Branch office connectivity as well as Inter site connectivity.
• Installation of MS clustering Service on active/passive node
• Installation of SQL cluster on active/active nodes
• Installation and configuration of Windows 2003 Server and XP Pro workstation.
• Installation and configuration of Cisco Switches and Router.
• Installed Symantec Anti-Virus Software.
• Configured Wireless connectivity for Internet.
• Installed and configured Printers/plotters/Scanners.
• Configured VPN Connectivity using iPass Software.
• Installation of application software including office 2003, AutoCAD2005, Primavera, MS project, Adobe PhotoShop, and MS Visio2002.
• Experience using different browser including internet explorer and Netscape navigator Various Versions

Confidential

Role: MIS Manager/Lead Network Administrator

Responsibilities:

• Lead Network administrator supervising the Information Technology IT department of Parsons Brinckerhoff PB at the General Motors Southeast Michigan program SEMP in Warren, Michigan.
• Highly qualified and experienced in network infrastructure design, management, and deployment of hardware and software solutions for a network facility including LAN/WAN.
• Experienced in Microsoft Windows NT3.51/4.0, Windows 2000/2003 Network Operating Systems, MS Exchange 2000/2003, Novell Netware, and UNIX.
• Expertise includes installation, configuration and troubleshooting of these operating systems, management of a multi-server enterprise domain environment, management of the Windows NT4.0/Windows 2000/2003 Active Directory Network, Internet Connectivity, e-mail system of MS Exchange server and MS Outlook, application support of MS Office'97/2000, dial-up networking, VPN and wireless e-mail support of the Blackberry units.
• Successfully planned and managed the move of a network hub from one physical location to another in a timely manner with little or no down time to users. This was accomplished without affecting user productivity, which included moving servers, routers, T1 lines, computers and other hardware for more than one occasion.
• Planned, designed, and implemented a network extension for the growing needs of the company by providing more network ports for users in the same office building.
• MIS Manager for the project management and construction management of a major renovation and expansion of engineering facilities VEC Vehicle Engineering Complex at GM Technical Center Warren, MI.
• MIS Support for the construction and project management staff on a major renovation and construction effort totaling over 700M for General Motors.
• With oversight of a staff of four IT professional with 100 Network node with 3 site location in multiple domain environment with Microsoft Windows NT4.0/2000 and Exchange 2000 environment.
• Successfully plan and move the Network Infrastructure from construction trailers to GM facility, on more than one instance to facilitate on going construction need which involve moving 70 users desktop computers, network hub, servers, patch Panel Routers and T1 line.
• Was the part of Corporate Infrastructure team for migrating Windows NT4.0 Server to Windows 2000 with Active Directory.
• MIS Manager for the project management and construction management of a major Movement of GM Pre Production Operation PPO from Pontiac to Warren, Support and provide MIS support to 50 user with an extensive CAD support using AutoCAD 2005.
• Expedition 9.0, MS Outlook 2000, Windows 2000 XP Pro desktop support, MS office 2000, Network infrastructure support of Windows 2000/2003 Server and MS Exchange 2000/2003 environment with Windows 2000 XP Desktop support.

Confidential

System Administrator

Responsibilities:

• HP Net Server E-60 hardware configuration, including installation of 2nd processor and four 9.1 GB SCSI hard drives.
• Installation and configuration of Windows NT4.0 on the HP Net Server and configuring it as a SAP Server.
• Configured the HP Net Server as Web Server, installing NT4.0, IIS 4.0 with ASP support.
• MS Window NT4.0 Server administration.
• Teaching MCSE NT4.0 Classes.
• Users support on Windows NT4.0 Workstation, Windows 98, and MS Office 97.
• System Backup/Restore using HP Storage tape drive.
• Printer's configuration and management.
• Student Lab setup for MCSE classes.
• Installation, configuration of Windows NT4.0 Server/Workstation.
• Troubleshooting clients/users workstation and application problems.
• Management of the company's Web Server.

Confidential

System Administrator

Responsibilities:

• Managing a Microsoft network of multiple domains running the Windows NT Server 4.0 and a Novell Netware 3.x server including NT workstations, Windows 95 management of several servers.
• Monitoring system resources, upgrades and installations, performance tuning and system documentation.
• Managing a LAN of 100 nodes running the Novell Netware V3.12 file server and installation and operation of the network.
• User account maintenance, installation and management of software packages AutoCAD, MATHCAD, MAT LAB/SIMULINK, GRAPHER, Harvard Graphics and MS Office.

Confidential

System Engineer

Responsibilities:

• Working extensively on INTERGRAPH, a computer graphics CAD system, for CAD/CAE, running under the UNIX operating system with a SUN workstation for training and analysis.
• Software packages included NC programming, mechanical design and drafting systems, IGES, and IGDS Finite Element Analysis.
• System administration of a CAD/CAE facility with user authorization and end user account maintenance, software installation/upgrade, backup/restore, system security and user support.

Confidential

Graduate Assistant

Responsibilities:

• Worked as a graduate assistant instructing the 'Engineering Graphics' course.
• Taught engineering drawing to freshman using Computer Vision's CADDS4, supervising and assisting students with their individual projects.
• Working on student version of IDEAS for graduate projects.