SUMMARY

• Skilled in installation, configuration of Cisco Call Manager CUCM, Contact Center, various Cisco IP/Video endpoints, Cisco Unity connection, Telepresence, CUBE, SRST, various Voice Protocols: SIP, H.323, MGCP, SCCP & robust support for Cisco Endpoints in high net worth Medium to Large Enterprise UC, CUCM, TelePresence environments
• Good understanding of CUCM, Telepresence & Virtual Architecture with VMware ESxi 5.0
• Excellent Server builds operating system and software installation and configuration.
• Robust Network/ Wireless, Video and Voice Infrastructure integration and Support
• Good knowledge of Telecommunication, VOIP, Telepresence network design, Video and Call Analysis, Pre and post deployment & support for Microwave link, LAN and WAN technologies
• Supported initiatives in large and multi - platform VOIP and Telepresence environments.
• Robust Fiber Network Knowledge, Splicing, Tuning and Mapping and Maintenance
• Good Knowledge of Microsoft Server 2003/2008R2, Active Directory, Group Policy and User Profile Management
• Provide design, deployment, and support for solutions that can be new, integrated with legacy communication systems
• Strong skills in Design of various FTTH, FTTC network, with Excellent use of Windows 7/8 and Microsoft Suites for Reporting as needed
• Nice background in Network Security design implementation, deployment and support
• Good understanding of Wi-Fi/ WiMAX /WLAN technologies and support
• Good team player and can carry out critical operations with minimum supervision.

TECHNICAL SKILLS

Operating Systems: Windows XP/7 Professional, 8.1, Windows Server, 2008/2012, MacOs

Devices, Networking & Protocol: VPN (site to site and remote access), 802.1Q, MS Exchange Server,ITIL framework, MS Proxy Server, BGP, SIP, H.323, MGCP, SCCP, ISDN, PRI, GBLP, HSRP, DNS, DHCP, LAN/WAN, VCS, Cisco Telepresence End Points including SX 10, SX 20, SX 80, Touch pad 10s, MX 200, MX300, MX 700, Cisco codec such as all ES, C and SX Series systems (C-20, C-40, C-90, SX-20), Frame-Relay, TCP/IP, OSPF, BGP, SRST, SNMP, Cisco 3600, 7500 and 7200 series Router, Cisco 1600 Router, Cisco 1750 Router, Cisco 2950, 3500, 3650, 4000, 4500, 6500 ISR series,VG’s 202, 204, 320,350, Phones 7965,8300

Network Applications for Reporting, troubleshooting and management: MS Word, Excel, PowerPoint, Microsoft Visio, Microsoft Access, WireShark, and Putty

PROFESSIONAL EXPERIENCE

Confidential

Voice & TelePresence Project Implementation Support Engineer

Responsibilities:

• Supported, coordinated an expansive Integrated Voice network project at various UPENN Medical and Confidential ’s Research facility and Enterprise Wide Voice network in Philadelphia, PA and Performed Voice network system tuning and firmware Upgrades.
• Configured various voice gateway, Telepresence endpoints such as SX 10, SX 20, SX80 Codec and Touchpad 10 for Cisco Unified Communications Manager controlled SIP, MGCP, H.323 viz a viz PRI, SBC and CUBE
• Implemented, Managed Configuration of Cisco Unified Border Element (CUBE) Enterprises
• Configuring & Verifying Association between the Directory Numbers, Partitions and Calling Search Spaces in CUCM 8x, 9x, 10x, 11x
• Developed and implemented QoS, CODEC, KPIs and work schedules Plan & provide infrastructure engineering/ project support thus Stabilizing IT Network Uptime 99.9%
• Managed Telepresence endpoints such as SX 10, SX 20, SX 80 and Touchpad 10, CUCM call routing and call control.
• Configured Call Manager for services such as SRST, H323, SCCP, and SIP & for various Phone Moves, Add, Changes and provided post implementation training to end users.
• Coordinated / Integrated network expansion in the Region & Performed software Upgrades.
• Configured SIP and MGCP Gateway and FXO/FXS Ports on various Cisco Call Manager Clusters during PRI turn ups.
• Reviewed Created Users, Phones &its Associations in Cisco Call Manager using BAT tools
• Undertook various Enterprise level provisioning and support for Cisco Phones & Supported Deployments of Numerous clients Telepresence experience devices.
• Implemented third party SIP device integration and SN mapping on CUCM and UC

Confidential

Cisco Unified Collaboration Engineer

Responsibilities:

• Configured Cisco Call Manager 9.x, 10.x, 11x for services such as MGCP, SRST, and H.323, SIP, SCCP during various Voice network upgrades, moves, add, changes.
• Designed & Configured CER, E911, MGCP, H.323 with Digital PRI On Cisco Call Manager and ensured Routed Calls are in Synch cluster wide
• Configured Transitioning to SIP Trunking using CUBE on various regional CUCM Clusters
• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles
• Support and implement improvements on the existing global Cisco TelePresence system
• Team member providing Engineering support for enterprise networks of multiple Technologies to various commercial clients and Post implementation training for staffs.
• Team member managing and configuring 50,000+ end points, 40+ CUCM Clusters, 30+ Cisco Unity Connection Clusters and 5 ICM instances
• Robust Cisco Voice Skills for Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways deployment and Post Implementation support.
• CUCM 8x, 9x, 10x, 11x Cisco Unity Voice Mailproject implementation.
• Supported in Deployment of line/device Class of Service using partitions and calling search spaces and translation patterns
• Analyzing and Resolving Issues related to Partitions and Calling Search Spaces, Dial plan, Translation pattern inconsistencies with Cisco Call Manager and Voice Gateways.

Confidential

UC Network Support Engineer

Responsibilities:

• Participated inDesign and management of VOIP solutions for NYC department of Transportation, integrate, configure, deploy, test and provide ongoing maintenance for numerous types of network collaboration endpoint devices & interfaces
• Implemented All Hardware/Software Changes as directed with approved Change Requests.
• Carry out checks on Equipment Coordinate End-to-End operation execution plans for the management & operation of Client Voice/Communication network.
• Facilitated Review and Approval of change requests & orders raised for projects portfolio in line with the change process.
• Designed, ordered, implemented, and test the telecommunications networks and Cisco VOIP services procured throughthe new contract.
• Planned for implementation of network modifications and network re-engineering with highest quality standards—without effect on the network performance and ensure that SLA & KPIs are strictly adhered to.
• Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.
• Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams
• Supported various Analog/ Cisco VOIP phones connection to Cisco Voice Gateways

Confidential

CiscoVoice / Network Support Engineer

Responsibilities:

• Provided Support for Voice UC environment, Network operations, Various Cisco Phone deployment, Structured Cabling, Installation of Cisco Routers/Switches/VG’s
• Participated in the Infrastructure layout, system deployment and engineering support of voice systems to meet functional objectives of client business/operations.
• Design and configure CER, Computer Telephony Integration (CTI), IPT and Conference bridges, Call route points and associated call handlers for court unit auto attendants.
• Cisco Voice Skills (Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways, deployment and support.
• CUCM 8x, 9x, 10x, Cisco Unity Voice Mailproject implementation.
• Supported in Deployment of line/device Class of Service using partitions and calling search spaces, Route and translation patterns.
• Test and turn up of PRI or POTS lines for SRST or out of foot print PSTN access, including E911, CER and SRST testing.
• Design VOIP solutions for Port Authority of New York/New Jersey tolls facility and bridges, integrated, configured, deployment of various Cisco End Device for an AVAYA Swap out
• Supported in ISDN PRI, BRI circuit and SRST/SIP Activation and troubleshooting.
• Cisco best practice in regards to deployment/ implementation of VMware ESXi 5.0 and 5.5,
• Installation of Cisco routers including Cisco 1700 series, 2800 series, 3800 series and 2900 series and switches including Catalyst 2960, 3550, 3560,3750 and 4500 Series
• Deployment and administration of Cisco Collaboration endpoints including 7900 series, 8400, 8300, 8500, 8600, 8900 series and DX-650 Desktop phone as well as Jabber Activations.
• Troubleshooting of Analog and Digital Voice gateways using SIP and connection tools.
• Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the Cisco Unified C Manager Environment.
• Trained All Phone Users in regards to basic Use of Various Cisco Phone functionalities.