SUMMARY

• me is an accomplished Network Engineer wif over 7 years of experience in Enterprise Network Infrastructure Design and Computer Hardware Configuration, Testing, Administration, Monitoring, Troubleshooting, Disaster Recovery, Data provisioning, Data Analysis, Project Management and Implementation.
• Experienced in providing solutions for critical Network Systems Infrastructure; Wide Area Networks (WAN) and Local/Campus Area Networks, Cisco/Juniper Routers and Switches, Server and Desktop Installation, Configuration, User level Support and Application Support.
• Deployment, Configuration and Performing Enhancement to Network Components including Configuration of Firewalls and/or Security Appliances, VPN Infrastructure.
• Good knowledge in Cisco IOS, Juniper JUNOS, and HP Networking.
• me have expert knowledge in Computer networking concepts, as well as IP Routing and Switching, Security Protocols, Data Center Operations, Cloud Computing & Infrastructure management
• Experience wifin a telecom environment, including working wif technologies such as IPVPN, Layer 2 - Ethernet, Metro Ethernet/Carrier Ethernet, Provider Bridging (QinQ), Ethernet OAM, Layer 2 QoS (CoS 802.1P) Link Aggregation, ERPS, Sync Ethernet, MPLS, Layer 2 Multicasting. IPSec/Flex-VPN, Virtualization, Multicasting, MPLS, MPLS VPN, E-line, E-LAN, VPLS, EVPLS, ADVA NID/NNIs.
• Expertise in using network/Infrastructure monitoring tools; SolarWinds, ExtraHop, Science Logic/ EM7, New Relic/ Splunk, SCOM, Cisco Prime Infrastructure, Aruba AirWave Controller, console server.
• Self-starter, highly motivated, highly analytical wif aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.
• Good communication & presentation skills.

TECHNICAL SKILLS

Hardware, LAN/WAN &Telecommunication: WAN Technologies; Frame Relay, VRF, PPP, HDLC, Switching, Static and Dynamic Routing using Cisco IOS, Juniper JUNOS OS/HP Networking, Routing protocols (RIPv2, EIGRP, OSPF version2, OSPF version3, me-BGP/e-BGP as well as MPLS), IPSec/Flex-VPN, Multicasting, E-line, E-LAN, VPLS, EVPLS, ADVA NIDs, IPVPN, Layer 2 - Ethernet, Metro Ethernet, Provider Bridging (QinQ), Ethernet OAM, Layer 2 QoS (CoS 802.1P), First Hop Redundancy protocols, Serial Interfaces, VPN, VDC, Inter-VLAN Routing, 802.1Q VLAN Trunks, Access Control Lists (ACLs), NAT/Dual NAT, VTP, Port-Security, LAN technologies (Ethernet Standards; Fast Ethernet, Gigabit Ethernet, 10 Gigabit Ethernet), Ether-Channel/LAG, VPC, PV6, OSI Model, TCP/IP configuration, IP addressing and sub-netting, CIDR notation, VLSM, Juniper SRX 550 Firewalls, MX-80/480 routers, Cisco 9000 ASA series routers, cisco 2911/1921 ad 891 series routers, Juniper EX 3300/4300/4500 Switches, HP 3800 switches, HP 5800 Switches, Broadband Connection (DSL), Cable Modem/DOCSIS, OC carrier/SONET/Fiber, T1,T3, Hardware/Device Configuration and Testing, Structural Cabling, Punch-down tools (110 and 66 punch down Blades), Patch Panels,, RJ45/RJ11 Crimpers and Grounding Wire Crimpers, Tone Tracers, Network Interface Devices (Smart Jacks, Demarc, MDF, IDF), Network Interface Cards (NICs), DAC Networking cables, RJ-45, RJ-11, RG-6, Cat5/5e/6, Ethernet Surge Protectors, Coaxial Cabling, Cable Testers, Firewalls, Cisco Catalyst 2960, 3850, 3650, 4500-X Switches etc. Cisco 3945E routers, HP ProCurve switches, Bridges, Hubs, Repeaters, Cisco and Aruba Wireless Networking/Wi-Fi networking standards; 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, Wireless Access Points, Modems, Cisco VPN technologies. Console server for Remote router staging and configuration, UNIs, NIDs and NNIs

Networking and Security: Certification Authority (CA) using Microsoft technologies, Knowledge of Public Key cryptography and PKI, SSL/TLS, SSH, TCP/IP, DNS, DHCP, Group Policy (GPO), Active directory Users and Computers, Security Groups & Distribution Groups, Active directory FSMO roles, Global Catalog, LDAP, Share and Storage Management, Storage Area Network/Network Access Storage, Virtualization technologies (Hyper-V, SCVMM), Share Level Folder & NTFS permissions, Organizational Units (OUs), File and print services, Printer Configuration and Drive Mapping, Distributed File System (DFS), Network Management tools (SNMP, NetFlow, Syslog), IDS/IPS, Wireless Security (WEP, WPA,WPA2,WPA Enterprise, 802.1x/RADIUS Server Autantication, Network Policy Server (NPS), NDES, Virtual Private Network (VPN), IPSEC, UDP, OSI Model, SMB, Packet Analyzers (Wire Shark), Port Scanners (NMAP), SMTP, IMAP, ARP, ICMP, FTP, WINS Server, IPv4/IPv6, VLAN, VTP, STP, VOIP, RTSP, SIP, Proxy Servers, CIFS, F5 Load Balancers, domain Controllers (DNS), HTTPS, HTTP, Telnet, TFTP, NTP, RDP, POP3, Anti-malware tools, (System Testing & Vulnerability assessment) tools.

Platforms: Juniper JUNOS OS, Cisco IOS, HP IOS, Windows Server 2003, Windows Server 2008/2008R2/2012R2, Windows XP/Vista, Windows 7, Windows 8 Desktop Operating Systems, Microsoft Visual Studio 2008, 2010, 2012 and SQL Server Management Studio, 2005, 2008 & 2012, Exchange Server 2010, Unix, Linux distributions (Ubuntu/Red Hat) Systems, Terminal emulation programs, bash Shell Scripting, Python, Tool Command Language/TCL-Scripting, Windows PowerShell 4.0, Windows Command-line Tools, Team Foundation Server 2012/2013 (TFS), MS Project Server 2010/2013, MS Project Professional 2010/2013/SharePoint Administration, Team Foundation Server 2012/2013

Software: Application Testing and Deployment, Internet Information Services, RAID systems, Windows Active Directory, MS Visio, Remote Desktop and Remote Assistance, TS Gateway Services, SharePoint Foundation 2010, Windows Hyper-V Server, Failover Clustering, Storage Spaces, WSUS, DTS, SQL Query Analyzer, SQL Server Profiler, Windows Server 2008R2 Best Practice Analyzer (BPA), WAIK;(Windows SIM,ImageX, SysPrep, Capture Image, DISM),Windows Deployment Services (WDS) 2008/2012, Microsoft Deployment Toolkit (MDT) 2008/2010/2012, SCCM 2007/2012/System Center Configuration Manager, Data Protection Manager, Operations Manager & Virtual Machine Manager), Windows Server backup, Windows Registry, AppZero Server OS and Application Migration, Windows Installer, Remote Server administration (RSAT) Tools, Microsoft Assessment and Planning (MAP) Toolkit, IP Address Management (IPAM), Symantec Backup Exec, Norton Ghost, Norton Antivirus, Service Now (SNOW) and Clarify ticketing systems, VNC, Team Viewer, Microsoft SQL Server Databases.

PROFESSIONAL EXPERIENCE

Confidential, OK

Solutions Architect/Network Engineer

Responsibilities:

• As a network engineer, me is tasked wif creating detailed design artifacts, test plans; and independently develop and review code and contribute to the go-live plan.
• Collaborate and interact wif other network Engineers to create innovative high quality and defect-free solutions to meet business requirements.
• Working as part of a team wif a learning culture, where teamwork and collaboration are encouraged, and excellence is the key.
• Provide technical expertise in the area of IP network design, build, deploy and optimize to support a Global Data Communications Infrastructure.
• Technologies include; IPVPN, Layer 2 - Ethernet, Metro Ethernet, xSTP, VLAN, 802.1 Q, Provider Bridging (QinQ), Ethernet OAM, Layer 2 QoS (CoS 802.1P) Link Aggregation, ERPS, Sync Ethernet, MPLS, Layer 2 Multicasting, Wireless LAN etc.
• Current protocols and standards, Core Switching/Routing, IPSec/Flex VPN, Virtualization, Business Continuity, Disaster Recovery. Implement Layer 3 - Routing for IPv4 and IPv6 (RIP,OSPF, EIGRP, IS-IS, BGP), IPv6 Migration, Multicasting, MPLS, MPLS VPN, E-line, E-LAN, VPLS, EVPLS, ADVA NIDs
• Service delivery, as well as successful service level agreement accomplishments.
• Configuring and troubleshooting hardware platforms such as routers, switches, network interface cards.
• Understanding of system flow charts, data processing concepts, and telecommunications principals Perform network discovery and prepare playbooks for FIS network migration.
• Participating in client discussions to gather scope information and perform analysis of scope information to provide inputs for project scoping documents.
• Help and work wif the supervisor and project managers to track project deliverables.
• Participating in analysis of incoming cases/tickets/orders, assigning to team members and tracking closure of orders.
• Team and Client Interfacing: - Interfacing wif internal team spread globally to undertake onsite-specific activities of the project.
• Support client interfacing activities and help create the relevant reports. Working in a team and in a diverse/ multiple stakeholder environment.
• Working in a Global delivery environment where communication and analytical skills are a great asset.

Confidential

NOC Network Engineer II/Lead Consultant

Responsibilities:

• Assist in the planning, forecasting, implementation, and identification of resource requirements for network systems.
• Evaluate new products, performs network problem resolution and assists in the development and documentation of technical standards (SOPs) and interface applications.
• Monitor protocol compatibility, performs system tuning and makes recommendations for improvement.
• Utilize monitoring tools to provide proactive and reactive network support for Confidential Inc.
• Diagnose issues wif routers and routing protocols (OSPF, BGP), switches, layer two protocols and wireless uplinks.
• Document, escalate and collaborate wif higher tier engineers/other resolver teams.
• Perform network changes to resolve issues and accommodate new requirements.
• Perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents.
• Respond to network alarms; take appropriate action to classify, prioritize and resolve network and system issues.
• Provide critical service outage notification and escalate issues for timely resolution.
• Notify appropriate company departments and personnel as appropriate about ongoing infrastructure issues impacting business operations.
• Act as a command center for the Network and remote teams during network crises.
• Work wif service providers to resolve circuit problems.
• Assure IP allocation for dynamic and static assignments.
• Provide statistical analysis of network links for capacity and trending plans.
• Vendor handling and interaction by partnering wif the broader Confidential Network/Infrastructure organization in the areas of network engineering, configurations standards, and tools

Confidential

Network Engineer (SR)

Responsibilities:

• Responsible for the ongoing operations and infrastructure support for over 1000 Confidential Retail stores globally.
• Work wif the Confidential Retail Network Infrastructure team, external Service Providers as well as other internal teams such as the Mobility Engineering, Operations Intelligence Center/OIC, Security Operations Center/SOC, Global Servers team, Service Desk, Applications team etc. to ensure that the Confidential Global Retail network Infrastructure is working as designed.
• Working as part of a team that is charged wif the responsibility to develop and maintain efficient Confidential network communications systems.
• Test, evaluate and troubleshoot network systems running Cisco (IOS), Juniper (JUNOS OS), as well as protocols EIGRP, OSPF, BGP, MPLS/VPN, and IPSEC to eliminate problems and suggest/make improvements.
• Monitor the Confidential Global Enterprise network systems and devices using SolarWinds, System Center Operations Manager (SCOM), and EM7/Science Logic
• Optimize the capability of the IT infrastructure and services to deliver cost effective and sustained level of Network and application availability.
• Collect metrics over a long term for trending using Store Dashboards and other tools such as Splunk/New relic
• Perform complex work to install hardware and software taking proactive steps to assure success.
• Monitor Aruba and Cisco Wireless Access points (WAPs) using Aruba airwave and Cisco Prime Infrastructure.
• Work wif Confidential Retail stores across multiple GEOs (North America US/Canada, EMEA and Asia Pacific to configure, support and troubleshoot the Confidential Enterprise network Infrastructure
• Work wif the Mobility Engineering team to facilitate the growth of mobile capabilities wifin Confidential Retail Infrastructure and collaborate wif other IT groups to ensure that computing infrastructures such as Network, Desktop top, and Server systems are capable of supporting the Mobility demand, to ensure product availability.
• Expand current technologies and implement Mobile Device Management (MDM) using MobileIron/ Confidential Retail MDM, AirWatch Enterprise Mobility Management, Bomgar, Avalanche as well as other mobile solutions for Confidential Retail.
• Configure and perform mobile device imaging for IOS based devices (Apple handheld devices/iPods/Ipads etc.) as well as HHTs and mobile printers
• Monitor and receive trouble tickets using (Clarify, Service Now) ticketing systems. Write procedures (KBs, Runbooks) to respond to results so system issues are brought to resolution.
• Work and collaborate wif onshore/offshore teams, using virtual communication tools (phone, conferencing, online meetings), Cisco WebEx, Jabber, Slack etc.

Confidential

IT Engineer/Information Systems On-Site Coordinator

Responsibilities:

• Responsible for the Compute, Storage and Network provisioning through Configuring and deploying network equipment/hardware in Datacenter; configure HP and Cisco Switches/Layer 3 Switches/Routers; Design, deploy and support LANs, WANs, network segments and Internet systems in a three tier data center architectural design.
• Review and determine current network and system requirements, used as a basis to write recommendations for best practices, risk and security management procedures.
• Management of Storage Area Network (SAN) hardware, Perform routine audits of storage infrastructure using monitoring tools such as HP OpenView, HP Systems Insight Manager.
• Coordination of data center activities and operations
• Securing network systems by enforcing policies and monitoring access using intrusion detection systems Wireshark, SNMP, Syslog
• Configure, Generate, manage and leverage the use of SSH key pairs to autanticate to remote systems including enterprise servers and network devices.
• This enabled seamless remote administration, and encrypted file transfer using SSH in conjunction wif other protocols such as SFTP, SCP as well as application integration, eliminating the need to provide passwords for autantication.
• Maintain awareness of network activities, upgrades, and maintenance of the network, Perform research and write technical documentation to improve service levels.
• Evaluate and modify system's performance based on specific needs and requirements. Identify, control, and track configuration items (CI) and any changes made to them in a configuration management database (CMDB)
• Troubleshooting network/Storage hardware problems and outages; scheduling upgrades; collaborating wif network architects and other Network Engineers on network optimization.
• Determine and design IP Addressing Schemes, configure VLANs and VLAN Trunks using 802.1Q protocol, configure Telnet, SSH for remote device management. Configure port security
• Responsible for monitoring critical network elements and applications using various Network Monitoring Systems in the 24 x 7 x 365 Engineering Private Cloud Environment, Managing, configuration and deployment of virtualization solutions
• Perform Hardware Decommissioning and Migration, following company defined policies and methodologies
• Vulnerability Management - Research and remediate vulnerabilities mostly related to Operating Systems and applications.
• Configure HP Servers: HP ProLiant DL580 Gen7 Servers, HP ProLiant DL580 Gen5 Servers, HP ProLiant DL380p Gen8 Servers and HP ProLiant BL460c Gen7 Blade Servers, HP Z400, Z420, Z820 Workstations
• Configure Integrated Lights Out (ILO) IP Addresses for remote Server management/access
• Install and configure NVIDIA Quadro K6000 graphics cards, DataOn Host Bus Adapters (HBA) in Server Systems
• Install DataOn Storage Systems (Enclosures)/JBOD and Configure RAID Arrays/Windows Storage Spaces.
• Install, Configure and Manage a Datacenter/Private Cloud backup Infrastructure using System Center Data Protection Manager 2012 R2.
• Add users to the Engineering domain /Active Directory, reset passwords, configure Group Policy objects, and create new computer accounts. Manage Multiple Active directory sites.
• Image Computers and perform installation of system images using WDS (Zero touch and the Lite Touch) Installation
• Microsoft Team Foundation Server builds process implementation, troubleshooting and Administration
• Management of TFS/SQL Servers - Configuration, troubleshooting, performance monitoring, upgrades and enhancements. Management, Maintenance & Administration of MS project Server 2010 and SharePoint Enterprise.
• Create New Projects and SharePoint sites for the User Community, Handle customer issues pertaining to service delivery, Participate in Review meetings to identify improvement Plans.
• Investigate and troubleshoot high priority issues and support Incident Management process.
• Installation, Configuration and Management of Windows Server 2008R2/2012R2 Hyper-V Hosts, Failover clusters, SCCM/SCVMM, Network File share Provisioning and NTFS permissions. Directly responsible for mitigating any technical failures wifin and about the Private Windows Cloud Environment
• Windows Server Administration including providing solutions for (Windows Server 2000, 2003, 2008R2 & 2012R2), Active Directory Administration, DNS and DHCP and Proxy Servers
• Install, maintain, administer and troubleshoot Desktop Operating Systems (Windows XP, Windows 7 and Windows 8) on physical machines as well as on virtual systems.
• Management and maintenance of License Servers (for Cosmic, Wind River, Install Shield, Coverity licenses)
• Co-ordinate wif multiple technical teams, Business users, Customers, hardware & Software vendors as well as offshore teams, generally responsible for coordinating the onsite-offshore operations
• Engage vendors for hardware/Software problems covered under existing support contracts, accept incoming shipments and track server assets through deployment. Execute hardware Lifecycle Management plans
• Configuration and Management of Windows Server Update Server (WSUS) for multiple sites
• Setup End user computing devices (HP Thin Clients), Dell/HP Desktops and Virtual machines for new users Troubleshoot Print device issues, manage and maintain print servers, coordinate/assist wif the introduction of new services.
• Develop and Manage Workflow Process Automation and act as Community Facilitator for the Engineering Workflow Processes Automation.

Confidential, Sacramento, CA

Field Service Technician II

Responsibilities:

• Conduct initial site surveys and produce site survey reports for prospective National-Aerospace Information Display System (NIDS) sites.
• Perform system installation in accordance wif FAA approved Site Installation Plan procedures on NIDS systems installed in the United States.
• Perform hardware and software installation of IT equipment for the National-Aerospace Information Display System (NIDS).
• Troubleshoot and resolve issues/problems relating to the IT equipment for the National-Aerospace Information Display System (NIDS).
• WAN/LAN designs, TCP/IP configuration, IP addressing and sub-netting, Routers and Ethernet switch configuration.
• Testing and analyzing the status and performance of all components of network facilities including troubleshooting all layers of the TCP/IP Protocol Suite.
• Configure and administer Windows Server 2008, including Active Directory Domain Services, DNS, DHCP, Group Policy, creating and managing sites and site links. Implement Fine-Grained Password Policies in Windows Server 2008R2.
• Document system installation and configuration procedures, including existing configuration and related processes
• Running, terminating and punching down of network cables including CAT5 (e), CAT6, Coaxial and the associated grounding of networked devices
• Building racks and mounting of IT equipment including Servers, Workstations, Eaton UPS, Routers, Switches, Terminal Servers, Time Servers and Computer Monitors.
• Perform calibration of touch screen monitors; configure KVMs (Keyboard, Video and Mouse).
• Partition and reserve hard-disk space for critical system files and the NIDS software, monitor and modify these partitions when necessary to maintain system functionality.
• Physical installation and configuration of servers, PCs, routers, switches and NIDS software
• Configure and Support software applications including, testing and troubleshooting applications, identifying and implementing solutions to system incidents, perform Application upgrades and maintenance.
• Provision storage resources to meet infrastructure and applications storage needs, Create and Configure RAID Arrays, troubleshoot issues and provide resolution for storage hardware and software. Perform routine audits of storage infrastructure.
• Monitor the health of network equipment such as servers, routers and switches to ensure that they meet optimal uptime requirements.
• Deploy LanSafe and SNMP for efficient Power management and monitoring.
• Analyze performance metrics on servers and PCs running Windows operating systems and assist in fine-tuning and improving resource utilization.
• Perform hardware Upgrades such as replacing and/or upgrading Memory, Microprocessors, Network Interface Cards, DVD/CD drives, Video Cards etc. in Dell Workstations.
• Conduct Site Acceptance Test (SAT) and produce SAT reports for prospective NIDS sites
• Complete documentation and produce reports for tracking field activities and site configuration
• Make recommendations and communicate new practices, procedures and methods for improving NIDS related tasks.
• Analyze problems and research solutions by querying existing knowledge bases.

Confidential

Computer/Customer Support

Responsibilities:

• Storage and backup Management using RAID systems, network based backup and storage, configure mapped drives, Shared folder permissions and NTFS permissions
• Perform general installs, move, add and change hardware, software
• Configure and troubleshoot Windows desktop Operating Systems: Windows (XP/Professional, Vista & 7)
• Perform component level repairs for desktops, laptops, and other peripheral devices.
• Analyze problems and research solutions by querying existing knowledge bases.
• Generally responsible for troubleshooting and resolving computer system problems, Printer problems, Hardware and Network connectivity issues
• Provided general assistance and support to end users in a manner ensuring utmost customer service
• Optimize system performance through software and hardware configuration.
• Documented system installation, configuration procedures and existing configuration
• TCP/IP configuration, IP addressing and sub-netting, Ethernet switches.
• Performed any other duties as assigned by the program supervisor