CAREER OBJECTIVE:

• IT Systems Administrator, Exec - Sr Desktop Support, MCSE Certified.
• 19 years of diverse experience supporting IT from large to small companies, ordering of H/Ware and S/Ware to final install and configuration with full customer support.
• 15 years at Confidential as an Air-frame, Composites and bond shop assembly Lead Technician, Aircraft Fabrication and Assembly Certified.
• Proven leader with 20+ years IT experience building organizations within Confidential and many other highly revered Companies since in supporting Networks, Servers and all aspects of Exec\Sr Desktop Support.
• Results orientated in effective communication and team-building across departmental communication.
• Years of practical experience in every aspect of IT support.
• ITIL\ ISO trained with recent experience developing strategies for mentoring coworkers through a vast array of experience.
• Airframe-Fiberglass-Composites and Aluminum clean room layup and sub-assembly to corrosion resistant green for final. F18 CD- EF, F5, 747 and BQM-74C Chukar III, Turbojet-powered aerialtarget drone.

SKILLS AND EXPERTISE:

Platforms: Windows, Linux/Unix, MAC, Hyper V, IBM I series, Sphere VM, Microsoft Azure VMs.

O/S: Mac OS, Yosemite, El Capitan, High Sierra, Windows, 98, XP, Vista, 2007-2008, 8-8.1, 2010. Server, NT 4.0,2000, 2008 R2, 2012 R2 Pro-Enterprise, IIS, IBM I Series, VM, Server 2016 etc…

Languages: Bash, Shell, Perl, .Net, Java, HTML, SQL etc…

Databases: SQL, Access, Oracle, etc…

Applications: Safari, Office Suite- Word, Outlook, Excel, Exchange, Internet Explorer, Firefox, Netscape (HAHA) HTML, VPN,, Some SQL, PC Guardian, eSRF, Livelink Advanced, KNOVA, Altiris, Blackberry, IPhone, Citrix, Peregrine, Remedy, SalesForce, ServiceNow, Support Soft, SAP, eRoom, TB2, Minitab, SolidworksPGP, Carbon Copy, Acronis, Virtual system support, (NGPKI), Confidential Public Key Infrastructure, Avaya phones, Cisco phones, VOIP, Polycom phones, Peregrine, Remedy, Kaseya, ServiceNow ticketing.

Protocols: DNS, DHCP, TCP/IP, etc…

Tools: SMS, Absolute Manage, Enterprise Vault, PGP, EAM, AD, Bitlocker, Outlook Scrub, Putty, Ad and SCCM Information Scrub, Mingle, Mifi, Bart, Belarc, Asap, etc…

Phones: IPhone, Android, MS, Avaya, Cisco VOIP, Mitel etc…

Printers: HP-Brother, Zebra, MF Devices, Laser Jet, Dot matrix, Ink jet. To many names and types...

Security: Barracuda backup, Symantec backup, MS Forefront Firewall, switches, routers and phone servers etc…

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Configure Server O\S Hardware, peripherals, services, settings, VM, directories, Barracuda Storage in accordance with standards and project - operational requirements. Manged the creation of Vm builds for reducing high usage statistics of Barracuda appliances.
• Apply security techniques to protect from loss of data through physical security, anti-virus methods and data backup and recovery, Symantec, Backup Exec, Exchange and all other Admin functions.
• Diagnose and repair server and network failures.
• Provide on-going maintenance of existing servers, Exchange\Symantec Gateway, Barracuda and production servers.
• Perform other duties and responsibilities as set forth by the IT Infrastructure Supervisor.

Confidential

Systems Administrator

Responsibilities:

• Single point of service for manufacturing, 50 plus production along with all employees desktop\Laptop and printers.
• End - user Support
• Desktop Support
• Dell Hardware (Desktops/Laptops)
• Service Desk TrackIt
• Network Connectivity
• Basic Application support, browser, Office, Outlook etc.
• Basic Server Support
• Backup Administration/Tape Rotation Backup Exec
• NTFS Permissions
• AD Account Administration
• Print Server Administration, Setup, etc
• Basic Hardware Support
• Vendor Management
• Basic Management of outside service vendors
• 1. Cabling Contractors
• 2. Security Contractors
• 3. Electrical Contractors
• Basic Project Management
• Manage open item
• Time lines
• Vendors
• Roll - outs
• Implementations
• The world leader in serving science.

Confidential

Instalation Technician

Responsibilities:

• Worked nights replacing all registers and monitors at different stores throughout the North bay. 6-week contract while looking for a more permanent support role within a reputable company.

Confidential

IT Desktop Manager

Responsibilities:

• I am responsible for assisting local and remote employees with ‘client side’ technology including, VM, PC maintenance, peripheral support, mobile phone support, audio/visual tools, router upgrades, changing telecom and network carriers troubleshooting and management of software.
• I also perform maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system.
• I managed a full O365 migration from 2013 for 200 users along with upgrades for MS Project and Visio through purchase orders with SHI and other Software/Hardware vendors.
• Installation of SolidWorks, Minitab and financial software with configuration assistance for all installs.
• I provided account creation and rights assignment to respected groups for proper resource mailbox additions, and lastly, scan to email configuration for all local users.

Confidential

SR - IT Field Support Engineer

Responsibilities:

• I was responsible for assisting all local and remote employees with ‘client side’ technology, including PC, Tablet, Surface Pro, Mac Images and repairs maintenance, setup and configuration, peripheral support, mobile phone support, audio/visual tools, troubleshooting and management of software.
• I performed maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system, and assigned extensions and voice mail numbers.
• I would respond to complex telecommunication requests and make recommendations for improving system performance, as well as telecommunications testing and punch-down equipment.
• I was the only support on the West Coast and was responsible for 3 sites and everything that came with them.
• Other responsibilities included the install and configuration of Adobe Creative Suite and over 30 other applications from Microsoft to Confidential, routers cabling and exposure to Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT), Citrix XenApp setup, VM and support, constant Imaging and cloning with Acronis and many other configuration issues for a large enterprise environment.

Confidential

Help Desk Lead

Responsibilities:

• I worked as the Lead HelpDesk Specialist supporting some 18,000 users at Confidential.
• I exhibited excellent communication skills and the ability to not only lead a team, but worked well with management for the goal of converting most applications over EPIC as Confidential made a major conversion of their services.
• I demonstrated the ability to excel in a fast paced, enterprise level environment.
• The tools I supported included ServiceNow, Active Directory, Exchange, remote login, TSO-mainframe, paging systems, Quest for Active Directory control, Centricity, Lawson, Smart web, Ris, and a host of other applications.

Confidential

Data Center Support Technician

Responsibilities:

• I worked as desk-side support for existing employees and with planners on all the server, routers, patch panels, switches and hubs for all relocation and cabling.
• We used copper and fiber connections so that Confidential or Confidential could gain access online to their servers for configuration issues.
• I provided tape backups and assigned IP addresses and made sure that the systems were always up and running on the network.