SUMMARY

• As a Project Manager for Fortune 500 companies, I have over 22 years Information Technology experience in both software and hardware deployment spanning the retail, automotive, financial and telecommunication industries.
• I have successfully managed all phases of planning and delivery for various environments including retail POS, data centers, networks, and infrastructure elements.
• I have managed development, testing and implementation of software delivery to the end user. My achievements as a senior manager include development and delivery of operational processes, Project Management, Program Management
• Quality Assurance methodologies, regulatory and financial reporting.
• Managing the deployment of DR & backup systems for cloud applications
• Migrating multiple platforms from metal to cloud environments
• Program Release Manager of POS software including certification of credit card EMV and PCI compliance worldwide for the world’s largest retailer
• Managing the global PMO for SOX remediation in the automotive industry
• Managing the migration of a financial CRM platform for a multi - national corporation
• Developing a SDLC method for a federal bank
• Managing a PMO supporting DSL and bundled mobile services for a large telecommunication company
• Developing and managing a marketing EDW/BI PMO, e-commerce, and marketing campaigns for a large telecommunication company
• Developing a central reporting system and business continuity plan for international cellular service
• Certifying Business Continuity plans for mission critical telephony systems
• Delivering systems to data centers, call centers.
• Purchasing and managing support systems for operational services for a large telecommunication company
• Technical Leadership Competencies

TECHNICAL SKILLS

Hardware and Network: client servers systems & data networks HP, IBM, Cisco, PC’s and LANs and WANs, protocols TCP/IP, POS registers, EMV contactless credit cards, NCR and IBM self-checkout systems

Software: ECOMP D2, IBM4690 OS, e-commerce, XML, I-phone applications, EMV credit cards, Cloud VMWare, Zerto DR. UNIX, AIX,MS Front Page, Oracle, Teradata, Vertica, Sybase, Microsoft Office Suite, MS Project, Workbench, Clarity, PowerPoint, Excel, Access, Visio, Remedy, HP Openview, SNMP, BMC, Business Objects, Oracle Discover, Microstrategies, Informatica, SAP, Brio, HPQC,, Clear Quest, ClearCase, Collabnet, TeamForge, DOORS 6.0, Express One, PIW, Prism, FileNet, MS SharePoint 2003, MOSS, PWA, MS Project Server, Policy IQ, LINUX, PCI, HTLM, XML SDN.ECOMP, AGILE VNF Rally, IBM Rational- TD platform

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Developed and deployed a PM tool for quick summary, reference of project information and PM reporting tools for onboarding of new PMs and transitioning projects for the organization.
• Managed Agile API projects for mobility and cloud based platforms.
• Developed and delivered Context Managers APIs and system refresh of servers requiring hardware instalation.
• Managed project using SDLC tools and process, i.e. TD-UP, Tprocess and Agile reporting tools; RallyDev and IBM rational TD platform.
• Managed projects supporting mobile applications for billing, provisioning, security, connect to car, and associated front-end and back-end features.

Program / Project Manager

Confidential

Responsibilities:

• Managed the end of lifecycle and system refresh of servers, SAN storage and networks requiring migration, upgrades and or retirement of hardware.
• Upgraded hardware platforms for AIX, Red Hat Linux, & Unix Operating systems for metal and cloud servers.
• Reported the program budget and progress for Teradata platform
• Deployed Zerto software on Dell and HP servers for DR recovery systems configuring for cloud and VMware applications providing DR and backup capability.
• Developed overall program and migration plan for Teradata and Vertica migrations

Release Manager

Confidential

Responsibilities:

• Manage global releases in point of sale (POS) area.
• Directed over 24 global releases, deploying 167 projects over 10,000 Confidential and Confidential’s locations worldwide.
• Manage global releases to all Confidential stores and Confidential ’s Clubs in 14 countries.
• Develop methods for quality assurance using ASTQB standards resulted in quality and processes for Confidential
• Formed and facilitated a Release Governance Board (RGB) for the POS area.
• Manage testing of POS, PCI, HIPPA, for major releases to 11000 stores worldwide.
• Reporting test and production defects using HP-QC- Clear Quest, and Remedy products.
• Collaborate with cross functional departments to refine requirements for the deliver of high quality software.
• Develop annual release schedules for release activities and implementation processes for global Confidential store system deployment.
• Develop synchronized testing plans for offshore and US based testing for international deployment.
• Coordinate e-commerce testing and release activities for all testing and implementation phases of SDLC.
• Manage vendors both on and off shore to maximize software testing and global release schedules

Program Manager

Confidential

Responsibilities:

• Managed the commercial transformation projects in preparation for SAP deployment. This program included work streams for IT assets, ordering, billing mediation, invoicing and reporting to achieve migration goal to a global SAP ERP.
• This program spanned US and Canada Data centers, Network operations end user management centers and voice products for Siemens and their affiliates.
• Developed methods for providing an intermediate mode of operations and future mode of operation in the data migration from Oracle to SAP for ordering, provisioning, billing and reporting of IT services.
• Developed plans for data center migration and consolidation of support applications

Senior Program / Release Manager

Confidential

Responsibilities:

• Managed the Broadband PMO, delivering applications, supporting the EDW, and web services. Managed the Oracle and Teradata broadband platform conforming to PMI best practice methods and AT&T processes for P8, ITEP, and ITUP processes.
• Oversaw the BellSouth broadband CRM portfolio, developed financial reporting for the broadband portfolio.
• Manage the development of work within the governance group to encourage the use of data management processes, procedures and standards
• Formed a 17-member PMO for delivery of software for EDW, and Oracle CRM applications, across the enterprise-wide platform.
• Worked cross-functional with other organizations in managing marketing campaigns and web-based promotions for wireless product releases using PCI standards for engagements.
• Developed and conducted training sessions for team members for improved reporting using Oracle Financials, Oracle Discover, Clarity, SharePoint, ITUP, Prism, FileNet, and Documentum, supporting standardization of requirements, project documentation and financial reporting.
• Created and participated in governance and change control boards which provided focus for senior management reviews of critical requirements impacting risk, scope and schedule issues for $50 million-plus broadband projects.
• Reduced report gathering and development time from 2 days to 3 hours across 54 projects for weekly portfolio status reports to executives, highlighting project progress and financials. I accomplished this by developing automated dashboards with extracts from Clarity and Oracle Discover.
• Analyzed domestic and off-shore resources time and usage reporting. This resulted in improving the cost and schedule of complex broadband and EDW projects.
• Conducted user acceptance testing for HPQC, NIKU and Clarity version releases.
• Developed process improvements using SharePoint and FileNet resulted in enhanced efficiency of Sarbanes-Oxley (SOX) reporting, and financial results.
• Managed projects using AT&T- ITUP method. Updating; e-commerce tools and data sources for automated marketing campaign for bundled cellular, voice, VoIP and data services.

Senior Program Manager

Confidential

Responsibilities:

• Developed and managed a, Business Intelligence/Enterprise Data Warehouse, Project Management Office. Expanded the PMO from 4 to 26 members comprised of Project Managers, Business Analysts, and Technical
• Writers, delivering BI projects to internal marketing, sales and customer support organizations
• Managed the EDW project management office, assessing and monitoring projects schedule, resources, scope, status and budgets for a multi- million-dollar platform, supporting software development for promotional marketing campaigns, service assurance, sales compensation, and aggregator compensation
• Managed ERP, Data Governance, e-marketing project teams delivering data products for credit scoring, demographics, buying propensity patterns and criteria for web analytics.
• Developed and conducted training to project managers on financial reporting of projects using Clarity, workbench, SDLC, ITEP, Microstrategies, Informatica and Oracle financials. This resulted in accurate budget and cost analysis for the EDW PMO.
• Developed an estimate method for work entry into the Data Warehouse work stream. Using requirements from stakeholders, Business Analyst assessment and data sources. This method provided estimates within 10% of actual time and cost for projects, while providing a strategic view of project and resources for future project allocation.
• Introduced PMI methods into all projects and reporting tools using CMMI standards.
• Presented weekly portfolio status dashboards to senior managers; presented quarterly and annual portfolio progress reports with financial results to executives.
• Provided reporting tools of Brio, Business Objects Hyperion and Cognos products to internal users.

Project Manager - Sales Support

Confidential

Responsibilities:

• Developed bids for Government and private RFPs. Managed Software development projects.
• Developed complex proposals by partnering with venders and contractors to present full view proposals
• Project Managed an API development project delivering a TMS testing platform for RBOCs and CLECs.
• Managed the software development using Macroscope the DMR SDLC and PMI methodology.
• Tested software with Quality Center, Mercury interactive HP Open view, SNMP and other KPI assessment tools.
• International cellular country manager for South American and European affiliates
• Designed and managed an international web based reporting center, for 19 country affiliates requiring only 6 people to monitor all global activities from this single control center.
• Developed business continuity plans for 7 international cellular affiliates.
• Implemented new cellular switching and billing systems at international locations.
• Validated all 19 country affiliates, OSS and cellular conformed to Y2K criteria.
• Reported directly to Senior VP the results of in-country audits for cell towers and switching center operations.