SUMMARY:

• Analytical and astute as Expert Telecom Engineer wif 11+ years’ experience. Highly adept wif systems integration, Services delivery management, IT managed network services, data network technologies, telecommunication technologies possess excellent verbal and written communication skills and strong work ethic.

TECHNICAL SKILLS

• VOIP MX - ONE Telephony Server
• VOIP MX-ONE Telephony Server (Ericsson)
• VOIP MX-ONE Telephony Server (Ericsson)
• Huawei NGN- IMS Certified
• Huawei FTTx Certified
• MX-ONE Telephone Server VOIP
• Ericsson Pre-Sales Certified
• MX-ONE Telephone Switch
• MX-ONE Voice Mail System
• CCNA (CISCO Certified Network associated)
• NCSS (Nortel& AVAYA Certified Support Specialist)
• NCTS (Nortel& AVAYA Certified Technology Specialist)
• NCTE (Nortel& AVAYA Certified Technology Expert)
• NCSE (Nortel& AVAYA Certified Support Expert)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Voice Telecom analyst

Responsibilities:

• Experience in telecom Core (Voice/Messaging) for 2G/3G/4G wif direct experience wif IMS.
• Data Center systems management, Telephone Switch, and VOIP Telephone server.
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks, and FTTx Solutions.
• IMS Core Network Expert in (P-CSCF/ I-CSCF/S /ATS/UGC/UMG/HSS/BSC/ IPSMGW)
• Deployment, upgrades, migration from old to new Cisco Unified communications (UC) platform
• Back up resource for IPT discovery and deployment of Cisco IP Telephony Enterprise Network comprising CUCM Clusters
• Experience wif troubleshooting routing and switching related to TCP/IP, BGP, OSPF, ISDN, RIP, EIGRP, network routing protocols, and IP Multicasting Experience wif Avaya Media Server Platforms including Multi-Carrier Cabinets G-Series Gateways, S-Series Gateways, LSP and ESS systems.
• Expert in VOIP network design & VOIP protocols(SIP/H.323/RTP/SDP/H.248/Diameter/MAP/CAP/Radius)
• IMS, Flex Reach, BVOIP, IPBE, VDNA and Network Analysis, testing and troubleshooting.
• VOIP Network solutions Design for (AVAYA, SONUS, CISCO, Ericsson, Huawei, Broadsoft, Polycom).
• Expert in call flow, Call registration messages, Sip messages,SIP Header and diameter messages
• Expert in testing and Full Analysis for Call Flow, Call Registrations and SIP messages
• Complete Network Traffic Analysis and SIP Testing wif Spectra2, IRIS, IXIA, Spirent test center, Net Brain, Net Scout, Net MRI, OPNET.
• Strong experience shell scripting in Powershell, python and Bash shells.
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers
• network Experience wif Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 series, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• Strong experience shell scripting in Powershell, python and Bash shells.
• Good skills for (HP-UX, Red Hat Linux, SUSE Linux).
• Expert in Call Center Architecture Design, Microsoft Unified Messaging Systems for Business.
• Configuration of Cisco UCCE, Installed and configured Multiple Cisco Unified Call Manager, Cisco Unity Connection, UCCX/UCCE.
• Day to day activities include design, Implement, troubleshooting and Configurations of Skype for business 2015, Lync Server 2013.
• Installed VMware ESX server 2.5/3.0/3.5 in a total of 100 ESX's, 2500+ servers & four VC's. Created virtual machines on ESX Servers. Created standard images and deployed servers from the images.
• Build ESXi hosts, config its cluster, virtual switches, datastores, build VM guests, P2V/V2V, vCenter migration and administration.
• Expert in Avaya IVR Solutions, Avaya CM 5.2 / 6.2,Avaya Experience Portal, Proactive Outreach Manager and IVR Orchestration Designer
• Complete Network Analysis (Health check), using a toolset such as Net Brain, Net Scout, NetMRI, OPNET. Make recommendations for remediation and document a newly designed network.

Confidential

Technical Support Senior VOICE Engineer

Responsibilities:

• IMS, Flex Reach, BVOIP, IPBE, VDNA and Network Analysis, testing and troubleshooting
• Complete Network Traffic Analysis and SIP Testing wif Spectra2, IRIS, IXIA, Spirent test center, Net Brain, Net Scout, Net MRI, OPNET.Make recommendations for remediation and document a newly designed.
• Expert in IMS Core Network (CSCF/ATS/UGC/UMG/HSS/BSC/GSM),
• Expert in call flow, Call registration messages, Sip messages,SIP Header and diameter messages
• Data Center systems management, Ericsson Telephone Switch PBX, VOIP Telephone server
• Experience wif Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 models, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Expert in VOIP, IPT, Unified Communications Manager (Ericsson, Nortel, CISCO, Broadsoft, Polycom)
• IMS Core Network Technical Support Senior Engineer (CSCF/ATS/UGC/UMG/HSS/VOIP/BSC/GSM)
• Expert in VOIP network design & VOIP protocols(SIP/H.323/RTP/SDP/H.248/Diameter/MAP/CAP/Radius)
• FTTx Solutions Expert (DSLAM-GPON-OLT-MDU-ONT-IPTV- xDSL, optical, aggregation, RAS)
• VOIP & Data Network Design and solutions (Avaya, Ericsson, Nortel, Cisco, Huawei)
• NGN Next Generation Network Concept, GSM concept for Ericsson equipment
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Understand the CS Core network and LTE network & able to coordinate GTAC, R&D and NTD activities
• , ISDN, RIP, EIGRP, Other Lan/Wan Protocols routing protocols
• TCP/IP, OSPF, MPLS, ISDN, RIP, Other Lan/Wan Protocols
• Design and implementation of Wide Area Networks (WAN) in big scale
• Experience wif CUCM / CUC / CER / CUEAC / IM n Presence / Voice gateways
• Design and implementation Local area networks wif multilayer switching and QoS technologies
• Exchange server, Windows server clustering, VMware
• Good experience wif CISCO Switches, Routers series, IBM servers
• Expert in Avaya IVR Solutions, Avaya CM 5.2 / 6.2,Avaya Experience Portal, Proactive Outreach Manager and IVR Orchestration Designer
• Telephone Server, Telephone Switch, Voice Mail Server
• Work independently on complex issues to ensure that network stays up and operational
• Experience wif troubleshooting of the network components
• Install new physical and virtual servers using VMware Virtual Center and configure hardware, settings, directories, storage in accordance wif standards and project/operational requirement
• Expert in vRealize Orchestrator (vRO),VMware vRealize Automation, VMware(vRA), ESX server, VSphere servers & Created virtual machines on ESX Servers. Created standard images .
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers.
• Strong experience shell scripting in Powershell, python and Bash shells.
• ticketing systems like remedy ticketing system, CMS Reporting, Call Accounting and Call Recording Software

Confidential

Network Engineer

Responsibilities:

• Provided estimated bandwidth requirements for data replication, to best determine adequate timing for migration service levels
• Configuring HSRP between VLANs, Configuring Ether-Channels, Port Channel on 6500 catalysts
• Switches Replace branch hardware wif new 2851 routers and 2960 switches.
• Implemented Cisco Wireless Access Points and WLC’s at various corporate sites fort 11n Infrastructure and its legacy technologies.
• Experience in working wif Cisco Nexus 5000 series switches for data center.
• Configured OSPF on CISCO devices wif multiple routing processes and redistributed them. Tested and hands on experience in multi area OSPF topologies.
• Configured VLANs wif 802.1q tagging. Configured Trunk groups, ether channels, and Spanning tree for creating Access/distribution and core layer switching architecture.
• Assisted in network engineering efforts consistent wif the infrastructure of an Internet Service Provider and support of such network services. Helped in designing and implementation of VLAN for the new users.
• Installation and Configuration of various types of Personal Computers and Printers. Installation of different operating systems on Intel based PC's.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems.
• Troubleshooting of personal computers. On line Support to customers concerning their computer problems.
• Configuring, managing and troubleshooting networks using routing protocols like RIP, EIGRP and OSPF (Single Area and Multi Area).
• Assisted wif troubleshooting all network issues wif routers and switches when necessary and consulted wif on call tech as needed for client.
• Monitor, troubleshoot, test and resolve Frame Relay, ATM, MLPPP, PPP, and Dial-up.
• Configuring/Troubleshoot issues wif the following types of routers Cisco (7200, 6500, 4500, 1700, 2600 and 3500 series), to include: bridging, switching, routing, Ethernet, NAT, and DHCP, as well as assisting wif customer LAN /MAN, router/firewalls.
• Wrote IOS and CAT OS upgrade procedures and Pre/Post checks for customer production upgrades.
• Excellent Troubleshooting Skills and Customer Centric approach.
• Actively participated in upgrading fast Ethernet, Layer 3 switched/routed LAN infrastructure from Cisco 3640 to Cisco 2811 ISR routers and switches at access level to 2950, 3550.
• Configuring Vlan’s, VTP’s, enabling trunks between switches.

Environment: Cisco 2950 switches and Cisco 3825 Routers, EIGRP, BGP, MPLS, VLAN, QOS