SUMMARY

• Energetic, self - motivated and hardworking Information Technology Professional wif extensive experience providing Systems Support to clients in VOIP and network environments.
• An TEMPeffective communicator and team player.

TECHNICAL SKILLS

Operating Systems: Very good noledge of IBM AS400/RISC Systems, OS/400 & AIX, Oracle Database, NT 2000 to 2008 and Linux / UNIX

Software: Microsoft Office Suite MS Word, Excel, Power Point, Access, Projects, Corel Office Suite of Products

Programming: Java, Access, C and C++

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Engineer

Responsibilities:

• ASA platform -5520,5525,5585
• Experience wif Palo Alto firewall(PA-3060 &PA-5020)
• Switching platform - 2960, 3500,3600, 3700, 4500, 6500, nexus 7000
• Routerplatform 4400, 3900, 2901
• IP Routing BGP, EIGRP, L3-VPN, DMVPN, MPLS, IGMP, HSRP, DHCP.
• AAA/TACACS, GSLB, DNS/DHCP/IPAM, DMVPN, IPS/IDS, IPsec, proxies, ietc
• Layer 3technologies - IP Routing RIP, BGP, EIGRP, L2-VPN, DMVPN, IGMP, HSRP, DHCP, QOS, & PBR.
• Layer 2 technologies - MPLS, STP RSTP, ARP, DTP, CDP, VTP, MST, LACP, PAGP, PPP, etc
• Strong experience wif working wif Meraki switches,Meraki Wireless controllers 5508, 8510, autonomous and Lightweight APand Aruba wireless.
• Multicast- Cisco Multicast.
• Provide Netscaler Support(5650)
• Support Telephony system
• Manage and support ACS
• Design, perform assessmentand implement network architecture at multiple sites.
• Network Management technologies including systems and methodology for Polling, Solar Winds, Logging, Net Flow, SNMP, etc

Confidential

Network and Server Engineer/ Architect

Responsibilities:

• Support wide range of products from Cisco Systems, troubleshooting of Routers, ASA&Switches.
• Configuration and installation ofTacacs,Routers, ASA, andCisco Switches.
• Layer 3 technologies -IPRoutingRIP,BGP, EIGRP, L2-VPN,DMVPN,IGMP, HSRP, DHCP, QOS,& PBR.
• Layer 2 technologies -MPLS, STP RSTP, ARP, DTP, CDP, VTP, MST, LACP, PAGP,PPP,etc
• Switching Platforms-MDS9K,4510,Cat2K, Cat3K, Cat4K,Cat6k,Nex1K, Nex5K,Nex7k,Sup8e.
• IP Routing BGP, EIGRP, L3-VPN, DMVPN, MPLS, IGMP, HSRP, DHCP.
• AAA/TACACS, GSLB, DNS/DHCP/IPAM, DMVPN, IPS/IDS,IPsec,proxies,etc
• Router Platforms -2900, 3900, ASR1K Series.
• ASA platform - 5505, 5506, 5512, 5515, 5516, 5585
• Experience wif Palo Alto firewall.
• Strong experience wif working wif Meraki switches,Meraki Wireless controllers 5508, 8510, autonomous and Lightweight APand Aruba wireless.
• Multicast- Cisco Multicast.
• Experience wifCitrix Netscalerand F5 load balancer.
• Trouble Shoot and implement Site-to-Site and remote access VPN
• Design, perform assessmentand implement networkarchitecture at multiple sites.
• Network Management technologies including systems and methodology for Polling,Solar Winds,Logging, Net Flow, SNMP, etc

Confidential

UCandNetwork Engineer/ Architect

Responsibilities:

• Supportedwide range of products from Cisco Systems, Troubleshooting of Routers and Switches.
• Configuration and installation of Cisco Routers and Switches.
• Configured and maintainedwif Cisco Routers and Switches using protocols like RIP,BGP,EIGRP, and OSPF.
• Managedthe Routing protocol and Encapsulation Protocol.
• TroubleshootWAN connectivity problems.
• Configured STP for loop prevention and VTP for Inter-VLAN Routing.
• ConfiguredStandard and Extended access-lists.
• IP Routing BGP, EIGRP, L3-VPN, DMVPN, MPLS, IGMP, HSRP, DHCP.
• Designed,perform assessmentand implementedcost TEMPeffective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
• Providedtier 2 support for clients.
• Router Platforms - 2900, 3900, ASR1K Series.
• ASA platform - 5505, 5506, 5512, 5515, 5516,5520,5585
• AAA/TACACS, GSLB, DNS/DHCP/IPAM, DMVPN, IPS/IDS, proxies, etc
• Virtual networking experience (Open vSwitch, Nexus 1000v, VMWare DVS, etc.).
• Demonstratedthorough understanding of Extension Mobility and Extension Mobility Cross Cluster. Centralized Call routing via SME.
• Experiencedinthe implementation of Media resources such as Conferencing, Annunciation, Transcoding, Media Termination (MTP).
• Designed network Architecture, tested and implemented cost TEMPeffective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
• Configuredand supportedSCCP, MGCP, SIP, RTP and H323 protocol and architecture.
• Assistedwif Pre-sales( including RFI, RFQ, RFT,BOM& RFP), design, implement and support Enterprise Unified Communications,Telepresence Servers,Jabber,Video,Collaboration,Voice gate,CUBE(Session Border Controller), etc
• Network Management technologies including systems and methodology for Polling, Logging, Net Flow, SNMP, etc
• Experience wif Citrix Netscalerand F5 load balancer.
• Strong experience wif working wif Meraki switches,Meraki Wireless controllers 5508, 8510, autonomous and Lightweight APand Aruba wireless
• Environment: Cisco Routers, Switches, WAN, LAN, Trouble Shooting, Checkpoint Firewall.

Confidential

VoIP & Network Engineer

Responsibilities:

• Coordinatedwif Field Engineers in trouble shooting of WAN connectivity problems.
• Configured VPN for the remote and site-to-site ace
• Worked on Access Control List (ACL), NAT/PAT rules.
• Environment: Cisco Routers, Switches, WAN, LAN, Trouble Shooting, Checkpoint Firewall.
• Performednetworkmonitoring, providing analysis using various tools like Wireshark, Solar winds etc.
• Implemented, configured, and provided troubleshooting forvarious routing protocols like RIP,ISIS,EIGRP, OSPF, and BGP etc.
• Managed and configuredCisco Switches and Routers& Routersindependently.
• Configure and manage Juniper Switches and Palo Alto firewall.
• Experience wif working wif Meraki switches, Meraki Wireless, autonomous and Lightweight AP
• Configurationand installation ofTacacs, Routers, ASA, and Cisco Switches, Juniper Switches.
• Layer 3technologies - IP Routing RIP, BGP, EIGRP, L2-VPN, DMVPN, IGMP, HSRP, DHCP, QOS, & PBR.
• Layer 2 technologies -MPLS, STP RSTP, ARP, DTP, CDP, VTP, MST, LACP, PAGP, PPP, etc
• Multicast- Cisco Multicast.
• Citrix Netscaler and F5 load balancer.
• Router Platforms - 2900, 3900, ASR1K Series.
• ASA platform - 5505, 5506, 5512, 5515, 5516,5520.
• Trouble Shoot and implement Site-to-Site and remote access VPN
• DesignTestand implement network infrastructure.
• Network Management technologies including systems and methodology for Polling, Logging, Net Flow, SNMP, etc
• Assistedwif deployment of Voice over IP Solution for various customers, each wif distinct requirements including but not limited to Cisco Communications Manager centralized cluster wif remote sites running SRST functionality.
• Solved/Engineered call routing, number translation, pickup groups, and call handler issues.
• Designednetwork Architecture,tested and implemented cost TEMPeffective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
• Assisted wif Pre-sales ( including RFI, RFQ, RFT, & RFP0, design, implement and support Enterprise Unified Communications, Telepresence Servers, Jabber, Video, Collaboration, Voice gate, CUBE (Session Border Controller), etc
• Integrated Cisco Contact Center express wif Cisco Unified Communications Manager.
• Demonstrated thorough understanding of Voice Gateways (H323, MGCP),Session Border GatewayandProtocols (H323, SIP, and MGCP) in providing solutions to customer.
• Integrated the Cisco Unified Wireless IP Phones (792X series) wif Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco Access Point.
• Implemented Cisco Unified Communications Manager Applicationslike Unity Connections, CUPS,Extension-Mobility and Attendant console as per customer requirement.
• Experience working wif Meraki controllers and AP

Confidential

Systems Officer

Responsibilities:

• Liaise and collaborate wif respective telecommunications service providers to ensure dat telephony and telecommunication are maintained at an optimal level.
• Coordinate the rollout of new telecommunications initiatives and provide administrative and operations support for network applications:
• Installed / updated operating systems, network application software, network nodes, network devices;
• Performed daily/weekly and periodic system security reviews/evaluation/reports to identify and document unauthorized access, intrusions, risk exposures; Identified / resolved on-site technical network problems dat cannot be understood/resolved by the users.
• General ProblemManagement
• ProvidedTEMPeffective User Support by identifying, recording, resolving and/or escalating detected problems and deficiencies in the office/production systems dat might impact the integrity and performance of the core on-line systems.
• Maintain liaison wif third-party providers (e.g., IBM, C&W, JPS, CCJL, Hypercom), and ITS to ensure dat problems are addressed and resolved promptly; Ensure compliance wif standard escalation procedures defined for the IT operations and support;
• Systems Availability/Management/Administration
• Ensuredhigh availability of on-line systems (proprietary and international networks, internet, and telephone-banking systems) by providing support in problem situations to the Production Processing Unit. Promptly diagnose and resolve systems related problems, or initiate corrective action to resolve the problem.
• Escalatedon a daily basis any exception items and/or conditions dat arise, and advise of action already taken. Where assigned, prepare, maintain and test according to prescribed schedule the contingency and disaster backup-recovery strategy.
• Ensuredthe Bank’s guidelines and policies wif regard to the use and administration of PC and computer equipment are advised and enforced throughout the various departments/branches;
• Ensure awareness of and adherence to the Bank’s security requirements as detailed in the security awareness program;
• Ensure dat all policies (WAN, LAN, Internet, & PC) are strictly adhered to;
• Coordinate the deployment of new patches and updates.
• Equipment Inventory and Maintenance
• Assist wif the coordination of scheduled service maintenance, monitoring repairs and preventative maintenance conducted theirby ensuring dat both equipment and environment are in good repair.