IT Network Technician Resume Profile

EXPERIENCE

Confidential

Network Administrator/ Office Management Administration

Administered Serviced Network computers for optimum perfomance.
Provided Technical support, Professional Customer Service phone support.
Confiigured maintained laptops, desktops kept systems updated.
Managed office daily taks such as: Generating Baptismal, Marriage Confirmation certificates.
Administered incoming payments from customers trained new office employees.

Confidential

IT Software Hardware Network Administrator

Provided Technical support to a new project named NIBR performed Win 7 MAC PC upgrades.
Utilized SoftWares: CRST2, GLPI, Claris, PCLCM, TechExcel, CISCO CM, Staging Manager, Casper
Created Computer accounts utilizing CRST tool. Applied Images on USB Sticks, Post Image SCCM Connect.
Administered User Access Permissions using DRA Active Directory.
Implemented software applications to achieve optimum results Fusion Inventory S/W for image build.
Administered Tech-Excel ticketing system to accomodate PC's in laboratory for analysis upgrade.
Installed Windows Virtual machine on MAC PC's Operating System X Configured final stage for end users
Acted as Inventory Manager for Mac Lenovo's Pc's input information in GLPI Asset Management S/W
Utilized Casper Imaging for Mac Pc's. Executed Set-up Checker software to receive 0 errors on upgrades.

Confidential

IT Desktop Support Contractor

Provided Desktop Support for clients dealing with Software printer issues. Virtual Private Network.
Performed network troubleshooting with issues involving printers , Internet connectivity and speed.
Provided solutions to ticket issues using Remedy ticket system. Ghost Imaging.
Acquired training in Remedy Ticket System, Altiris, Pcot Pc, Push IT and Rumba.

Confidential

IT Network - Contractor

Upgraded Dell Computers from XP Professional to Windows 7 Enterprise in Newark and Brooklyn area.
Configured and installed Dell Servers.
Deployed new desktop computers and configured applications.
Provided Remote desktop support

Confidential

IT Network Technician/Desktop/Helpdesk Support

Provided Network support installing scanners for Bank of America branches
Configured Software troubleshooted networkand Internet connectivity issues.
Deployed and connected scanners, desktop computers.
Administered permissions for users using Active Directory in Server
Presented pictures of finished product installation and performance to Management Department in N.C.
Upgraded over 100 Dell desktops and laptops from Windows XP Professional to Windows 7 Enterprise.
Provided support after the migration of computers from Windows XP Professional to Windows 7
Provided desktop phone support to clients and used virtual private network effectively.

Confidential

Desktop Support Contractor,

Upgraded over 200 Lenovo Laptops fom Windows XP Professional to Windows 7 Professional.
Deployed computers. New Laptop configuration, installed microsoft 2010 and other applications.
Provided phone technical support to users related to Harware Software issues, printers, scanners.
Replaced faulty Hard drives, laptop keyboards, mother boards. Downloaded drivers for printers.
Blackberry activation through Enterprise Server downloading all pertaining information from users.
Active Directory Mangement delegating permissions. Setting up and resetting passwords.

Confidential

IT Network Technician/Desktop Support/Helpdesk

Implemented analysis of complex call processing routing issues. Software: Xpercom, Agilent, SANE.
Resolved impairments in roaming, transport services, network hardware software faults, translations, wireless voice/data network elements. Performed Cisco phones connections to network.
Performed Technical phone support using Remedy Ticket System. VPN or remote sessions.
Server 2003, 2008 R3 Configuration of DNS services and Active Directory. System Analyst.
Deployment of Dell computers and Cisco phones.

Confidential

Chemistry Lab Technologist

Generated Material Safety Data Sheets for Chemicals.
Performed experiments for Research and Development and for Analitycal Laboratories.

Confidential

Product Support Engineer, Field Service Engineer, Customer Service

Provided Product Support for explosives and narcotic detection units for the FAA and Goverment.
Provided 24/7 phone support for the FAA, Armed Forces Police headquarters in New York city.
Provided in-house technical service for these units. Traveled through North America and the Caribbean.
Trained Personnel for the FAA to service the detection units and be able to read alarms.

KEYWORDS: Entry-level, Systems Administrator, Network Administrator, Help Desk Coordinator, Technical Support Administrator, Customer Service. Desktop Support Tier 1, 2, 3, Systems Support Engineer, Systems Analyst, PC Technician, Network Support, PC/LAN Support Specialist or as a LAN / WAN Administrator. SAP R/3, Product Support Engineering, Junior Network Engineering. Electronic Engineering Technologist.

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