PROFESSIONAL SUMMARY:

I am an IT specialist with 9 + years of experience in Information Technology and Customer Service. As well as 4 + years of Office Management and Administration experience. Organized, detail oriented and conscientious self - starter that proactively sets aggressive goals to exceed expectations. I am a strategic thinker with the ability to prioritize effectively and multi-task in a fast paced environment to get the job done.

TECHNICAL SKILLS:

PROGRAMMING LANGUAGES: C, C++, Java, Java script, Ruby, Jboss, Perl, VXML, XML

OPERATING SYSTEMS: Smartsheets, MobileSoultions, Mobile Iron, Cisco Meraki, Cisco Unity, Service Desk Plus, Microsoft SQL Server, Microsoft Access, Word, Excel, PowerPoint, Visio, Product, Quik Books, People Soft, Oracle, Publisher, and Outlook, Microsoft Windows XP, Microsoft Vista, Microsoft; Windows 7, Windows 8, and Windows 10, SAP,SalesForce, Lotus, Workday, MS CAP, Product Studio, active directory administration tools: VPN connectivity, Citrix, Tsys, Mreports, dealt with a CRM, Retail Cloud and Kounta, CRM, Merrick Bank

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Network Administor

Responsibilities:

• Provide helpdesk support to ensure resolution to end-user issues and complaints;
• Maintain strong focus on customer satisfaction
• Act as a point of contact for the help desk phone line
• Resolve questions or dispatch calls for later resolution
• Research answers to questions
• Provide status to customers
• Maintain call records and prepare reports
• Install & maintain PCs, servers, switches, and other equipment
• Perform system backups and data recovery
• Install, configure, troubleshoot, optimize, monitor, and maintain network equipment in HQ and multiple subsidiaries
• Create and maintain network documentation and network diagrams
• Plan, manage, document, and perform installations and upgrades on network hardware
• Work with information security group to ensure vulnerabilities are addressed in a timely fashion
• Work with other technical staff to conceive, design, implement, and document new environments as directed by management
• Interface with corporate technical staff on complex configurations
• Maintain and operate the IT Infrastructure (LAN/WAN)
• Engage in day-to-day network operations, troubleshooting, and all levels of support including DNS, WINS, DHCP, VPN, Remote Access, VLAN and Routing.
• Manage infrastructure maintenance schedules and routines.
• Configure, monitor and troubleshoot:
• Cisco ASA firewall;
• FEB/SCCM
• Email
• Disaster recovery, backup and recovery of exchange
• Veeam/Backup Exec
• Voicemail and call flow programming
• SAN storage connectivity and configuration/ NetApp San storage
• Manage related policy planning and implementation.
• Responsible for network security, storage management, building security and access control.
• Coordinate data archiving; tape rotation for monthly backups.
• Serve as VM Ware Administrator, Exchange Server Administrator, Active Directory Administrator and IP Office Phone Systems Administrator.
• Create FTP directories.
• Create and maintain technical documentation of all corporate IT systems.
• Provide support for network environment, including routers, switches, access points and web/spam filtering.
• Other IT services as needed.

Confidential, Carrolton, TX

Project Coordinator

Responsibilities:

• Coordinate and communicate daily activities for the team.
• Interact with personnel at the property level to reach an agreement on the update schedule.
• Resolve scheduling conflicts to the satisfaction of the customer while maintaining the integrity of the overall project schedule.
• Coordinating with other departments to verify the prerequisites for this project are complete and escalate to the appropriate department when a discrepancy is discovered.
• Maintain a detailed project schedule.
• Communicate effectivelywith various levels of the organization - operations management, corporate departments, executives and general managers.
• Maintain tracking of the project.
• Create and distribute daily, weekly and monthly status reports.
• Interact with customers to resolve issues remotely as required.
• Perform tasks in accordance with established department procedures and SLA’s.
• Assist other department team members as needed.
• Take input from other team members and appropriately and accurately apply comments and feedback.
• Take an active role in the successful completion of the project.
• Deploy and maintain Mobile Device Management systems
• Generate documentation in the form of configuration guides and manuals
• Must have a strong knowledge of MDM systems including Cisco Meraki
• Strong knowledge and experience testing, configuring, and implementing various mobile solutions into existing Mobile Device Management environment
• Support large scale mobile software/configuration updates across all environments
• In depth knowledge of variousmobile technologies and operating systems (i.e. Android & IOS)
• Monitor/diagnose/resolve support ticket escalations from End-Users or Help Desk support tickets - device hardware/software/connectivity

Confidential, Richardson, TX

Technical Business Analyst

Responsibilities:

• Perform research and interviews to determine IT business requirements and then translate such into specifications for technical projects
• Assist in business Change Management activities
• Help the project meet schedule, business and budget objectives
• Used V-Lookup within excel to copy info from one spreadsheet to another
• Used SQL to run queries
• Provide leadership assistant to several other analysts in planning, analysis and execution of plans
• Focus on the people side of change in the area of systems and technology, processes, job roles and skills, as well as organizational structures
• Increase employee engagement, and in the same vein empower senior management as change sponsors
• Work to drive ultimate utilization, faster adoption and higher proficiency on change impacted on personnel in the organization in order for business results to be achieved
• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
• Primary responsibilities include interacting with customers on a daily basis
• Setup claims, rentals, appointments for adjusters, and tows for customers
• Go over various coverages
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward s
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Confidential, Addison, TX

Operations Manager

Responsibilities:

• Review, examine and underwrite documents to ensure, business value and compliance with company and bank standards.
• Determine and document loan conditions and communicate requirements and/or decisions.
• Review detailed financial analysis utilizing tax returns and financial statements.
• Independently conduct full and comprehensive evaluations of a variety of complex, high-risk applications.
• Dealt with customer technical support issues
• Risk Management
• Uploading inventory
• Assembly of our Point of sale solution
• Managed 6+ people
• Answering phones, take messages, fax invoices, make copies, Type: letters, reports, briefings, create labels, handling all incoming and outgoing mail,, making signs/brochures, filing, order supplies, run errands such as supply pick ups
• Appointment Scheduling, greet customers and assist in various customer visits for customer quality concerns and improvements
• Work and fulfil all supply needs of each technician
• Maintain customer database, various document implements, and keep up with chemical inventory
• Handle petty cash, and other invoice reconciliations