OBJECTIVE

• Seeking a challenging technical career position with a progressive organization; which offers professional enhancement, production incentives, and performance - based advancement opportunities. Preferably wishing to find a design, operational/project review, management and maintenance, team management, or network oversight opportunity.

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Security Engineer

Responsibilities:

• Review pre-sales custom network designs. Redesign as necessary. Worked to get the finished and approved designs operational approval by interfacing with Implementations, Support, and Infrastructure teams to ensure project designs were within each organization’s acceptable criteria.
• Interface with pre-sales engineers to ensure all customer requirements were gathered, and took those requirements to match against current company product offerings to design custom interoperability between custom and standard portions of a project
• Worked with project managers to ensure all timelines were met on each custom project
• Developed and maintained detailed pre-implementation documentation of each solution.
• Developed new technical specification documents for as yet unimplemented solutions, hardware, and software. Also, maintained and updated current technical specifications to ensure the most up to date information was contained therein
• Maintained detailed project timeline documentation to provide a baseline for when projects should move from custom into a standard offering
• Provided guidance to project managers as well as implementation managers and engineers on how best to quickly and correctly get projects implemented
• Tested custom solutions in Confidential ’s laboratory to ensure their seamless integration into company infrastructure and supportability by the maintenance, monitoring, and security teams
• Worked to develop one totally new product for placement into the company’s list of saleable products each quarter.
• Responsible for designing custom networking solutions for Confidential ’s Enterprise-Level customers. Also provide Level 4(Top Tier) support troubleshooting new implementations as well as existing customer network environments. Provide expert network consultation.

Confidential, Plano, TX

Technical Writer

Responsibilities:

• Responsible for providing concise and clear technical documentation for use in installation and upgrading network (routers, switches, and firewalls) equipment, as well as servers (Sun and IBM based)
• Wrote documentation for AT&T IPTV server installations and upgrades
• Performed configuration, installation and project management of Cisco devices at several COs
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for maintenance of network and server inventory and generation of IP and route configuration for network and server equipment and MS Word for daily documentation, and MOP generation
• Wrote MOP for Installation Of The AT&T IPTV solution in new

Confidential

Global Network Analyst

Responsibilities:

• Responsible for troubleshooting and maintenance on the YRI MPLS and VPN networks
• Installed, configured and wrote documentation for Packeteer installation on the YRI MPLS international network
• Investigated Riverbed solution for installation on YRI international network
• Performed oversight on circuit cutover and upgrades for several BMUs … Including OC48, DS-3, T-1, and VPN
• Performed configuration, installation and project management of Cisco ASA devices at several BMUs
• Developed high-level and detail oriented drawings for the different BMU store networks as well as the YRI MPLS networks by using Solarwinds, Concord eHealth, CDP, Webvision, and Ciscoworks tools
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation
• Wrote MOP for Packeteer installation and operation, ASA installations, VPN and Circuit upgrades(i.e. 2MB to 4MB circuit for China BMU), and MPLS installation for BMUs

Technologies Used: Cisco catalyst 2950, 4000, 6509, Switches; Heavy 6500 Series Switch experience; MPLS; Concord eHealth, Euant Webvision, Packeteer 10000 series traffic shaper, Riverbed application accelerator; Cisco 2800, 3600, 3800, 7200, and 7500 series Routers; Cisco 3000 series VPN Concentrators, Cisco ASA 5500, Cisco Access Gateways, T-1, T-3, DS-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; VOIP; Remedy; Vantive; Service Center Incident and Change Management Systems; TACACS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; Solarwinds Orion and CATV series, and Engineer’s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles)… Citrix/Cisco Access Switches; Heavy MS Project; Heavy MS Word, MS Visio, and MS Excel; Windows 2003 Advanced Server and Professional…

Confidential

Network Architect / ITS Network Admin. / Engineer

Responsibilities:

• Responsible for troubleshooting and maintenance on First Horizon’s Mortgage and Banking networks - Both MPLS and ATM, LAN and WAN - Supporting Approximately 1300 Network Devices (I Was The Highest Level Support Resource)
• Wrote MOP for all maintenance and management projects including router replacements, circuit upgrades, VPN and firewall installations, routing changes, and citrix access gateway installations.
• Responsible for maintaining and troubleshooting B2B connections and VPN connections for vendor partners
• Performed configuration development, hardware and software implementations on every facet of the network
• Responsible for mapping of the First Horizon infrastructure by CDP, Visio Network Edition, and Ciscoworks to create a comprehensive network view of the actual devices in production
• Responsible for On-Call support of the entire production network
• Responsible for establishing, maintaining, and troubleshooting connectivity for all server and application hardware
• Developed and maintained high-level and detail/port-level drawings for new implementations
• Maintained detailed database on additions and subtractions of hardware to and from production
• Responsible for performing updates of configurations, community strings, passwords, routing changes, protocol changes
• Performed infrastructure-wide repair of Cisco-vulnerability to all devices
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation

Technologies Used: Cisco catalyst 2950, 4000, 4700, 6509, and 6513 Switches; Heavy 6500 Series Switch experience; MPLS; Cisco 2500, 2600, 2800,3600, 7200, and 7500 series Routers; Cisco 3000 series VPN Concentrators, Cisco Access Gateways, Cyberguard and Netscreen Firewalls; T-1, T-3, DS-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; VOIP; VOD; VOF; Remedy; Service Center Incident and Change Management Systems; TACACS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; IS-IS; X.25; Solarwinds

Confidential

Sr. Contract Network Engineer

Responsibilities:

• Responsible for the mapping of Confidential OSN Infrastructure by CDP, Network Sniffer, and Route Explorer
• Reconciling CiscoWorks and Infovista Equipment and route information
• Responsible for creating MOP for 2621 Router Replacement Program; FTTP and FIOS Implementation, QA Process for FTTP installations, and FTTP Firewall installation
• Responsible for manually correcting equipment records in remedy to coincide with their true values for in-service date, configuration level, correct network position, and routing protocols
• In charge of the New York, Mid-Atlantic, and North Eastern areas of the 2621 Router replacement program
• Worked to install the Juniper ERX equipment within the OSN network backbone
• Developed training materials and conducted training sessions on the 2621 replacement process, 2950 switch installation, 2524 configuration and Applied Innovations 180 chassis configuration/troubleshooting, as well as Applied Innovations Firewall implementation/configuration
• Developed from scratch configurations for Cisco 2621, 2524, 3662 routers, 2950 and 6509 switches, Applied Innovations 180 chassis and Firewalls
• Worked to ensure BGP, OSPF, and IS-IS routing protocols correctly configured on OSN equipment throughout the OSN infrastructure
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation

Technologies Used: Cisco catalyst 2950, 4000, 6509, and 6513 Switches with NAMs and IDS blades installed; Heavy 6500 series; Cisco 2500, 2600, 3600, and 7500 series Routers; Applied Innovations 180 Chassis, 130 Chassis, and 110 Firewalls; Applied Innovations GUI for monitoring; T-1, T-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; FTTP; FIOS; VOD; VOF; Juniper ERX; Nortel SoftSwitches; Remedy; Infovista; TACACS; TONICS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; IS-IS; X.25; IOBI; Net Ranger, Net Scout, Net Sonar; Solarwinds Orion and CATV series, and Engineer’s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles)…Windows 2000 Advanced Server and Professional…Network Management System covered the entire Confidential OSN Infrastructure both customer facing and internal.

Confidential

Sales Operations Support Representative

Responsibilities:

• Supported proprietary order setup software systems for sales force
• Supported operating systems and software installation by phone for sales and engineering force
• Coordinated special projects using VSSD and VSSRT
• Familiar with Remedy Impact System
• Responsible for remote user networking issues (hard and soft token password systems)

Confidential, Plano, TX

Contract Network Engineer

Responsibilities:

• Designed, installed and maintained LANs, WANs, and MANs using Cisco equipment.
• Built, installed and maintained PIX Firewall systems and maintained security policies for customers.
• Custom installs of Concord’s eHealth for Network Management Solution.
• Conversion and maintenance check on Checkpoint Firewall 1 to Integrated Cisco Security System.
• Maintained IP network schemes using DNS and also
• Agilent technologies to test and troubleshoot network problems
• Experienced with Token Ring and Frame-Relay networks as well as up to OC-12 Internet connections.

Confidential

Sr. Contract Network Engineer

Responsibilities:

• Responsible for the upgrading of CiscoWorks 2000 (LMS) system to specification using RWAN package
• Integrating Cisco works and HP Openview, after migrating
• Convert HP Openview from a Unix platform to a Windows 2000 Platform
• Installing and configuring Concord eHealth for Network Management system reporting to communicate via email with office
• Reduced network overhead by giving using QOS reporting for the entire enterprise
• Install configured, and generated for the ATM monitoring functions of the Concord eHealth system
• Install and configuring Solarwinds Engineer's Toolset, Orion Network Performance Monitor, and CATV edition to be monitored on plasma screens
• Assisting in the elimination of a domain, by correcting DNS entries in CiscoWorks 2000 and HP Openview, SNMP, DNS, and TACACS information in over 400 devices
• Installed and configured Cisco NAMs to monitor network performance, traffic, and report efficiently to nGenius Real Time Monitor
• Design scheme and plan for preliminary configurations to install Cisco IDS hardware and software
• Development and installation of TACACS server
• Design and implementation of new hardware in switching campus as well as ATM core
• Performed security encryption checks and reconfiguration of Cisco 350 series access points, bridges, and clients
• Re-segmented Cisco 350 Aironet network properly within the network infrastructure
• Integrated 350 series hardware within CiscoWorks 2000 and Cisco Secure through upgrading and patching the system software on all points, and bridges
• Upgrading Windows 2000 Server (New Service Packs and Patches) and Windows 2000 Client Machines to the proper specifications
• Installing, upgrade and rollout of IIS 5.0 as well as introduction to Internet Explorer 6.0 (Java permissions)
• Responsible for Outlook and Exchange forwarding the notification regarding pertinent and emergency network situations

Technologies Used: All Cisco catalyst switch families up to Lightstream ATM switches, Cisco 6513 Switches with NAMs and IDS blades installed; Cisco 2500, 2600, 3600, 7200, and 7500 series Routers; TACACS; HP Openview, Net Ranger, Net Scout, Net Sonar, Sun Solaris, Windows 2000 Advanced Server w/IIS; Solarwinds Orion and CATV series, and Engineer’s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles)…Windows 2000 Advanced Server and Professional…Dell Power Edge servers and laptops…Network Management System covered the entire Baylor Healthcare system network of hospitals and colleges (LAN and WAN - ATM Core)