SUMMARY

• Confidential is an IT professional wif 16 years of diverse experience.
• He has held various roles over teh years and has very good technical skills, strong troubleshooting abilities and provides excellent customer service.
• He has experience wif server builds, server administration, software distribution and administration using Altiris and Kace.
• He is local and available immediately to interview and join.

TECHNICAL SKILLS

• Windows Server 2000 - 2012 Enterprise and Standard
• Microsoft SQL Server
• Microsoft Systems Management Server
• Sharepoint
• Windows NT 4.0 Workstation
• Windows XP Professional
• Vista professional
• ultimate
• McAffe Epolicy orchestrator server
• McAfee Email Gateway appliance and web based
• Symantec endpoint encryption
• Active Directory
• TCIP
• DNS
• DHCP
• WINS
• and Group Policy
• Altiris 7.1
• HP\Compaq servers
• Dell Power Edge servers
• Dell Kace
• Point of Sale equipment.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

System Engineer / infrastructure standardization

Responsibilities:

• End user computing tower lead ( Serta Simmons integration project )
• Coordinated technicians efforts enterprise wide.
• Kace server vendor point of contact.
• Provided McAfee server management.
• Infrastructure software upgrade ( Halyard Medical ).
• Support delivered via Dell Kace appliance, phone and deskside.
• Fielded PC, kace server and network issues.
• Set goals for teams assigned to software push to remote locations.
• Coordinated wif and supported offshore teams utilizing U.S. based kace appliances.
• 400 pc upgrade and update project for Halyard Medical.
• 150 pc ram upgrades.
• McAfee web Gateway and Email Gateway administrator.
• McAfee Email Gateway appliance rollout, configuration, support engineer.
• Generated inventory and life cycle reports for client.
• Maintained antivirus software definition library and pushes via Epolicy orchestrator.

Confidential, Kennesaw, GA

Desktop migration and refresh

Responsibilities:

• Refresh of 500 physical desktops (Dotted line team lead).
• Standardization to company and department standards.
• Dell kace based mass software distribution to enterprise clients.
• Enterprise wide new user creation.
• Fielded post migration issues.
• Coordinated wif project managers for strategic deployment.
• Post migration validation.
• Organized daily workflow and delegation of duties.
• Provided remote support.

Confidential, Atlanta GA.

Integration Engineer

Responsibilities:

• Migration of physical servers to virtual environment.
• Checklist based standardization of O.S following migration.
• System center based gui manipulation of virtual servers.
• Active Directory assignment of Group policies and user rights.
• Troubleshooting O.S and network connectivity issues.
• Coordinated wif project managers for scheduled blackout windows.
• Post migration cleanup, testing and checklist validation.
• System Center based server health monitoring.
• SQL server installs per data group standards of configuration.
• Utilization of software tools for usage in big fix central tool repository.
• Altiris based software standardization.
• McAfee Email Gateway tuning, administration and reporting.
• McAfee Email Gateway migration from appliance to web based.
• O.S upgrades 2k3 to 2k8.
• Provided remote on call support.

Confidential, Alpharetta GA.

Data center Technician / Support team

Responsibilities:

• Responsible for server builds.
• O.S image creation and baseline standardization.
• Network cabling.
• Router racking and firmware update.
• Hp and cisco router routing table ftp based image installs.
• Supported global educational pod construction.
• Altiris 7.1 software install automation and deletion.
• Coordinated wif networking team for connectivity.
• Troubleshoot connectivity and O.S issues.
• Fielded inbound global support calls and trouble tickets.
• Created virtual servers using vmware and hyper-v.
• Assembled racks for strategic placement.

Confidential, Marietta Ga

Sr. Support Specialist / Server Analyst

Responsibilities:

• Server sizing.
• Server implementation.
• Server upgrade from 2k3 to 2k8.
• Client upgrade from xp to win7.
• Remote support for sales team, executives and program managers wif customer service focus.
• Supported call center technicians and executive staff.
• Reorganized server racks and cable management.
• Built physical servers to host virtual client pc s and servers.
• Built images and implemented virtual servers and pc s.
• Documented all changes to network, domain policies, ghost images etc.
• Administered exchange mailboxes from server and supported outlook clients and owa functionality
• Administered domain accounts and vpn access.
• Purchased dell servers and pc s as needed.
• 1st tier Network support for all users enterprise wide.
• Supported all network printers and local print devices.
• Traveled when needed to remote locations for onsite troubleshooting and resolutions.

Confidential

Safety systems support

Responsibilities:

• Software and hardware based Desktop support for City Hall East, Airport fire stations and Administration Bldg.
• Supported EMBRS, office suite 2007, inspector tools, fire code software, mapping software ARCGESIS new installs and upgrades.
• Hardware relocation for transient users, file conversions, created secure file space for departmental usage.
• Virus removal for infected computers.
• Reported test findings to City of Atlanta Dept of me.T for new virus strategy for airport virus issues.
• After hours network administrator for city wide fire stations and airport fire stations.
• Rolled out physical printers and logical print servers to fire stations citywide as well as teh airport fire stations as a project.
• Printer setups locally for executives and remote home and road users.
• Evaluated defective pc hardware components and acted as Contact point for pc hardware vendor for warranty and parts replacements.
• Citywide fire mobile project coordination.
• Built and imaged fire mobile laptops as well as developed a support strategy.

Confidential, Atlanta, GA

Network Engineer/Network Support

Responsibilities:

• Developed IT clients comprised of small businesses and private users.
• Built from scratch or upgraded PCs and Servers - memory chips, HDDs, CPUs, motherboards, Raid arrays. Etc.
• Performed network backups of servers using Backup Exec.
• Network responsibilities included; installation, configuration, deployment and administration of NT / Win2000 / Win 2003 servers.
• Pro/XP, MS Office Suite, and other client bought/specific software packages.
• Installed and configured McAfee or Norton Anti-Virus Protection for small LANs or private clients.
• Designed, installed, configured, and setup Windows 2000/2003 Servers.
• Updated IP addressing schemes, user accounts, local and network printers
• Ran network cabling for LANs.
• Researched and recommended HW or SW package purchase for clients.

Confidential, Lawrenceville, Ga

Client /Server Analyst

Responsibilities:

• LAN Administration in 100 + server multiple domain Active Directory environment.
• Network responsibilities included; installation, configuration, deployment and administration of NT / Win2000 / Win 2003 servers/ System management server/ Internet information server/ EMC based storage area network appliances connected via fiber optic based backplane implementation and administration for global access and disaster recovery/ Utilized Open view, Tivoli and Microsoft based NOC tools/ Assumed multiple analytical and engineering roles in project phoenix data center relocation and upgrade of 150 servers as well as creation of SAP server farm for ERP migration from Adage to SAP utilizing clustering to provide high availability as required by global internal service level agreement /
• Installed and configured HP print servers using Jet Direct Utility for 2000 Server as well as 2003 Terminal Server multi-domain enterprise environment.
• MS Exchange Servers from 5.5 to 2003, and creation and configuration of email accounts for worldwide use.
• Proactively set up GPO’s to control access to internet and restrict file access to OU’s. Also used Group policy to assign members to administrative groups of computers and servers.
• Server assembly and configuration DL380 -G3 and DL580 G-3 HP/Compaq servers Intel based servers.
• Proficient wif RAID levels: 0 -Striping, 1 -Disk Mirroring and 5 -Distributed wif Parity.
• Setup and admin for HP System Insight Manager and Insight Manager.
• Citrix & Windows 2000/2003 terminal server applications.
• Maintenance and troubleshooting of Compaq and HP servers.
• Pushed out client and server patches via SMS and other rapid deployment tools.
• Replaced server parts on Dell, Hp, Compaq.
• Managed company wide Virus Control using Mcafee Epolicy Orchestrator (EPO) including new installs and upgrades from EPO 2.x to EPO 3.02 And Virus Scan Enterprise 7.1
• Responsible for comparison of mcafee and Symantec antivirus for deployment in teh enterprise (elected mcafee after testing both).
• Setup users for VPN access wif Ravlin and PIX firewall CISCO hardware.
• Determined if connectivity issues were internal network or ISP Related.
• Maintained vendor relations for potential and existing software.
• Installed and configured Office 2000 / 98, TCP/IP, and Microsoft Outlook, Lotus Notes 4.6 and internally developed Visual Basic programs.
• Imaged new desktops and servers using Ghost Imaging software.
• Troubleshot client server issues hardware & software based.
• Configured laptop users for remote networking via CISCO VPN software.
• Troubleshot connectivity issues hardware and software.
• Tested CAT5 cable using mod-tap and tone generation tools.
• Tested patch panels and hub to wall interface connectivity.
• Installed, configured and supported MS OFFICE products.
• Installed and configured client32.
• Installed network printer’s hardware & software.
• Conducted user based halp desk tracking for software training.