OBJECTIVE

• To obtain a position as a Linux/UNIX Systems Administrator or Production - Application Support Analyst

TECHNICAL SKILLS

Operating Systems: UNIX (Sun Solaris 2.6-10.0, HP-UX, & IBM AIX4.2), MS Windows (Windows 98/ME/XP/Vista, Windows NT 4.0/Windows 2000 Professional/Windows 2003, & DOS 6.2), Linux (SUSE 10.0, Red Hat 9.0, Gentoo), AS/400, MVS, and VMS/VAX 5.2

System Scripting: sh, csh, & ksh Shell Scripts, Sed, Awk, Nawk, & Perl

System Utilities: Legato backups, Glance Plus, vmstat, ufsdump, ufsrestore, top, snoop, sar, cpio, tar, mt, dd, & dump.

Network/ Protocols: Web (DNS, DHCP, HTTP/HTTPS, FTP), Data (Net BIOS/NetBEUI, IPX/SPX, TCP/IP), Email (IMAP, POP3, SNMP, SMTP), VNC, & WINS.

Network/Firewalls: Telnet Client (PuTTY, SSH, Sudo, Tiny TERM Emulator 4.3, Secure CRT 4.0, Computer Management, MS Terminal Server, Remote Desktop Connection), Remote Access Technologies/Tools (Citrix, RAS, VPN, RILO, Cyclades, PC Anywhere 10.5, MS NetMeeting, SMS Remote Tools), & Firewall Technologies (PPTP, IPSEC, & Cisco Pix Firewalls).

Graphical Interface/Utilities: Suns Open Windows (CDE, Admintool, Solstice DiskSuite 4.1, AdminSuite 2.3, SAF), HP-Open View (ITO, NNM, Omniback II), Application Servers (Web Logic, Jboss, Tomcat), Nagios, Gomez, VERITAS Foundation Suite (Veritas Cluster Software 2.0, Volume Manager 3.1, Netbackup 3.4, File System (VxFS), VMSA), Windows NT 4.0/2000 Professional (IIS, Quota Server, MS Exchange Server 5.5, Outlook Web Access, Blackberry Enterprise Server), Motif, X-Windows, & Job Schedulers (Autosys 3.4, Maestro, Clarity)

Software: Ticketing System (Remedy, Service Center 5.0.3, Jira 3.4.3), Email Clients (Lotus Notes 4.5/7.0, MS Outlook, OWA), Site Scope, Sun Java System Identity Manager/Waveset Lighthouse IMS 3.1(eSurf), FTP Clients (File Zilla, Cute FTP), TelAlert, Win Zip, & MS Office 2000.

Programming Languages: Pascal, Assembly (Intel, MIPS RISC), HTML, C, & C++

Databases: MS Access, MS SQL, MySQL, SAP 4.2, Unify 6.5, Sybase, SQL *Plus, PL/SQL, & Oracle 9i.

CAD Tools: MathCAD, AutoCAD 12, Pspice, Sypnosis, StateCAD, Viewlogic, Verilog, VHDL, & Comet.

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

Responsibilities:

• Coordinate conference calls for Production Deployments, reviews for new code releases in Production, UAT- Testing, Stress, and DIT environments between various teams.
• Request pre-planning information, QC’s, RFC’s, Defects, and Artifacts (Application, OS, and DB version’s) from various teams for pre-deployments and post-deployments related activities.
• Ensure smooth deployments of new releases and code. Understanding of Software Security Fundamentals, Architecture Risk Analysis, Risk Based Security Testing in routine tasks as Bugs, Flaws, Vulnerabilities, and Defects.
• Update daily, weekly, and monthly reports with data metrics information collected from various teams. Update data metrics related information to Upper Management.
• Troubleshoot issues related to Production / Application Support and solve issues for Root Cause Analysis (RCA). Update Offshore teams with related activities, pending issues, and Priority tasks.

Confidential

Responsibilities:

• Troubleshoot Production issues related to Workflow, Code Deployment in Staging and Production environment.
• Solve problem management processes as a resolver accountable for Root Cause Analysis (RCA), reporting and creating bug reports for Project Management Team, troubleshooting of issues, and updating resolution.
• Work closely with Developers, DBA’s, and Project Managers in resolving Production issues related to videos and overall functioning of HBO Premium products. Work closely with QA, Infrastructure, and Business Users in resolving issues related to streaming videos and programs for HBO products.

Confidential

Linux-Unix Administrator / Production Support Analyst

Responsibilities:

• Installed Red Hat Linux 5.7, 6.0 on Servers. Setup Load Balancers, upgraded disk size, memory, latest VMware Tools Status on Virtual Servers in Terremark Enterprise Cloud environment as per excel sheet specifications.
• Upgraded VMware Virtualization environment by installing latest patches, unzipping tar files manually and utilizing VMware Virtualiuzation Vsphere software to latest versions in both Linux & Windows Systems.
• Installed NFS, mounted & unmounted file-systems, checked drives & partitions for being functional and accessible.
• Installed Security patches, packages and verified configurations, list of yum repository on Linux servers. Knowledge of NFS, NIS, DNS, Automounter, NTP, RAID, Shell Scripts, Kernel parameters, OSI Layers, & Network Protocols.
• Configured system files between Linux and Windows servers via Samba for Active Directory and Secure Single Sign-On login connections. Troubleshoot Windows Systems for configuration issues related to Active Directory, MMC, Domain Controllers, GPO, and IIS.

Confidential

IT Windows Consultant

Responsibilities:

• Provided small Businesses and startups with Desktop, Help Desk, and Network Support in a Windows environment.
• Granted access to NTFS folders, shared drives, Web connectivity, remote access via Active Directory. Ensured business impact was minimal for Server access and performance issues.
• Updated BIOS upgrade, Systems drivers for related Hardware devices. Installed Anti-virus, Malware, Spyware Software on PC’s as well as latest related software.
• Clients include end-users who needed help with troubleshooting daily activities for their PCs, Software, Network, and related Website connectivity issues.
• Provided Production Technical support for Applications, Emails, MS SQL database, and Network connectivity issues related to Windows environment. Stopped & started Database jobs on MS SQL Server.

Confidential, East Rutherford, NJ

Sr. UNIX Production-Application Support Analyst / Data Center Specialist

Responsibilities:

• Monitoring - Netview Management Console (NMC), HP-Insight Manager Servers - Reboots, Cyclades, RILO, ALOM, Physically monitoring.
• Application Restarts - WebSphere Application Server (WAS), Java processes, LDAP, & Control-M Scheduler. Ticketing System - BMC Remedy.
• Scripting - Running scripts for MQ/ Series; Run Developement, Production and Test shell scripts, BRT / TRT, Businees Contingency scripts.
• Network Connectivity - Verify TCP/IP ports connectivity, broadcast, multicast, start/stop Oracle Databases, & Listeners.
• Backups - run tapes, backups on TSM (IBM Tivoli Storage Manager).

Confidential, Manhattan, NY

Sr. UNIX Production-Application Support Analyst / Linux Systems Administrator

Responsibilities:

• Monitoring - Nagios, Gomez, and Clarity Scheduler
• Scripting troubleshooting - Perl/Python, Shell Scripting
• Applications restarts- Tomcat, WebLogic, JBoss
• Ticketing System - Jira 3.4.3
• Production Support via NFS on Samba, LDAP.
• Work closely with Developers, Database Admin's, Unix Engineers.

Confidential, Tarrytown, NY

Help Desk Level II Support Analyst

Responsibilities:

• MS Windows XP, NT/2000, MS Windows 2003
• Ticketing System - Service Center 5.0.03.
• Active Directory, Computer Management, Create LAN-ID's for Users.
• MS Exchange 5.5/2000, MS Outlook 2000, Outlook Web Access (OWA), Blackberry, Citrix Access, Remote Desktop, Terminal Services, NTFS File Permissions, Shared Drives, Software Installs, SMS
• Basic knowledge of TCP/IP, DHCP, DNS, WINS, IIS, RAS Administration.
• Employ System Management Server (SMS) tools to remotely login to clients Desktop and assist clients with issues related to Upgrades, Software Installation.

Confidential, Port Washington, NY

UNIX Systems Support/Desktop-Network Support.

Responsibilities:

• Configured user s Desktop Computers and Applications with the Company s standard settings. Building Computers for new hires. Managing users on the network and troubleshooting desktop & hardware issues.
• Install and Troubleshoot Windows 2000/Windows XP Professional and migrate users and software to new hardware.
• Install, configure and set up printers. Perform basic email set up and configure load parameters of printer drives.
• Updated Store Registers with patch configurations, SR-10 updates via PC Anywhere 10.5 Remote Access client.
• Support clients & internal users on Desktop/System issues & on VPN, UNIX Networks, PPTP, & IPSEC Firewall issues.
• Reset Passwords, Verify System s load average, Apply Systems patches, Query and Update entries into the Database, and apply basic TCP/IP networking knowledge. Backup System data-files on SAN and on the tape.

Confidential, Manhattan, NY

UNIX Systems/Database Support.

Responsibilities:

• Execute jobs via Database Triggers, Check, Verify and Update Entries in Oracle database.
• Enable HP-Omniback II, AS400 backups and jobs on Unix Systems.
• Update status of System Servers, Oracle Databases, and Web sites using various monitoring Tools.

Confidential, Jersey City, NJ

Jr. UNIX Systems Support

Responsibilities:

• Troubleshoot Systems and Applications using HP-OpenView ITO, FTP, and Network Node Manager.
• Schedule, monitor, troubleshoot and resolve issues related to Omniback II and VAX backups. Managed Media pools.
• Resolve problems; provide technical support related to system issues and initiate job scheduling via Autosys software.
• Monitor various DDN, TADB, Web, and Application servers. Escalate issues to support related to ISV s, Networking, Databases, and various UNIX Applications. Experience in Change Management and using the software Remedy.

Confidential, Great River, NY

Junior UNIX Administrator/UNIX Technical Support.

Responsibilities:

• Installation of Sun Solaris O.S. on servers, and related hardware. Backups and restores of Virtual servers.
• Tip hardwire to bring up UNIX servers. Restart Web, Chat, Email servers, and Apache by SSH login.
• Resolve problems via emails. Provide on-call technical support related to passwords, disk space, and file transfers.
• Install FrontPage extensions, update mSQL, MySQL, Sybase databases. Restart Cold Fusion, Jrun, Real Audio and Servlets accounts.
• Verify HTML, CGI, and Perl scripts. Confirm secure SSL connectivity links to web sites.

Confidential, Rye Brook, NY

Network Operations, Network Operations Center.

Responsibilities:

• Monitor system connectivity of various LAN, WAN networks. Inform network security issues related to Tripwire.
• Report network outages and downtime of Servers. Execute manual backups to start servers and run backups.
• Provided Windows NT support on User, Account, and Disk Resource Management. Used diagnostic tools for troubleshooting Windows NT Workstation, Servers, and issues related to Performance, Tuning, and Optimization.
• Unlock user accounts, reset passwords from Shiva and Windows NT accounts; and provide support to end-users.
• Run console commands to monitor systems, mount tapes, and check scratch tapes in ADSM.
• Check jobs and processes associated with UNIX, IBM RS6000, ADSM, and Maestro.
• Check SAP related jobs related to connectivity, errors and dumps. Check Sybase system relating to disk space and errors.
• Monitor SPMON (SP2) Technology related to frames and nodes. Confirm connectivity of systems, printers and verify status of various Applications.