SUMMARY

• Great skills to work with diverse range of technologies and multiple industry settings.
• Hands on with all teams and staff within IT using experience to help solve problems and provide enhancements.
• Proven ability in managing Infrastructure, networking, handling a large team of Operations and Help Desk staff, and delivering quality products
• Result - oriented and well-organized person
• Immense abilities in building and implementing customer focused strategies, and enhancing business functionality
• Exceptional management, communication and collaboration skills along with motivating the team and mentorship.
• Strong project management and problem solving skills
• Business acumen with acquisition knowledge of technological equipment
• Maintains information technology strategies by researching and implementing technological strategic solutions. Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.

TECHNICAL SKILLS

SYSTEMS: Windows All Versions, server and desktop, SQL Server, Cloud Based Computing. SAN and Blade Environments. Active Directory (OU), TCPIP Networking (switch design, VLANs, routing, firewalls), DNS, VOIP (Mitel and Avaya) Cloud implementation, Cloud to Mesh, LAN/WAN/MPLS

APPLICATIONS: Microsoft Office (all versions), Office 365, Project, Visio, Exchange server, Internet Information Server; Crystal Reports; Cognos; Adobe Photoshop, Illustrator, Adobe/Macromedia Flash, Flex, Dreamweaver

PROGRAMMING: HTML, JAVA, Oracle, MSSQL, Force.com, SalesForce, OnBase, Guidewire

PROFESSIONAL EXPERIENCE

Confidential, Chatsworth, CA

IT Director

Responsibilities:

• Supporting infrastructure and information assets by strategic planning, implementation and management.
• Manage a team of 8 IT professionals responsible for corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom. Reported to the VP.
• Organized all IT functions around partnerships to better support business unit goals.
• Managed IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, Internal reporting, Database management and IT help desk.
• Developed IT standards and policies designed to streamline desktop and software support.
• Instituted Steering committee to align IT initiatives and improve organizational operations.
• Managed all IT vendor relationships, Negotiated related contracts and created annual IT business plan and budget ($10M+) reflective of corporate and business unit initiatives.
• Implemented hardware and software upgrades to several mission critical applications.
• Established change management and help desk solutions and policies.
• Planned and managed physical-to-virtual server migration; retired over fifty servers and saved over $50K in operating expenses.
• Coordinated IT SOX Audits for the Department for In Scope Technologies and Software
• Managing network security and ensuring total protection to company's infrastructure.
• Reviewing and evaluating new technologies and determining hardware and software up-gradations
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Assists technological research by studying organization goals, strategies, practices, and user projects.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Confidential, Chatsworth, CA

Senior IT Manager

Responsibilities:

• Implemented IT projects using project management techniques and technical skills. Implementations ranged in scale and technology.
• Created a fully functional Test Lab using a Blade/SAN environment. Worked on the PCI Compliance for the entire company and set the guidelines, documents, and made all the necessary changes so that the company became compliant.
• Lead role in the delivery of solutions contributing to the preparation of project deliverables.
• Plan and coordinated Business and IT projects of varying size and cost. Monitor and control project execution for on-time, on-budget delivery.
• Performed cross functional, departmental, enterprise, and global project management. Accustom to working with all levels of management as well as business, development and operations professionals.
• Manage project scope, schedule, and resources over the project lifecycle.
• Coordinate and interview key business stakeholders and Subject Matter Experts (SMEs) to analyze business needs, gather and document business and system requirements. Constantly seek opportunities to improve business and IT processes and relationships. Managed design level Projects in SalesForce involving custom objects and custom designed pages for different divisions of the company.
• Managed a team of 20 including off shore teams. Set budgets, paths, and direction for growth.