TECHNICAL SKILLS

• Telecom, VOIP, PBX, CUCM, UCaas, UCCX, UCCE, IVR and VIDEO.
• SQL, CVP, SBC, E 911, EGW, WEST intrado, and CER.
• Voice Gateways, Gatekeepers, CUBE, SIP, SS7, ERS, PSTN, PRI, EGW deployments. designed support, developments, migrations, Upgrades, of CISCO, AVAYA.
• Implementations, deployments, collaborations, of VMware ESXi, Cloud Virtualization
• System integration, UCaas, JAVA Client deployments, support and administration.
• Cisco Unity IVR, CVP, SCCP, RTP. H.323, QoS, G711, G724, and CUCM Ver 4 - 11.6.

PROFESSIONAL EXPERIENCE

Confidential

SNR UC ENGINEER

Responsibilities:

• Migrating large Scale Enterprise network from legacy Avaya PBX / Siemens Systems to Cisco CUCM ver 11.XX using Prime Collaboration BE 7000 solutions.
• Migrating C/VCS Expressway E Version 8.7 USC C220 MA Series Servers, IM and PRESENCE version 11, UCCX ver 11, UCCE ver 11, Unity connection version 11.
• Migrating Voice/ Analog Gateways using Cisco 4351, 4331, VG310. Migrating CTI, Auto Attendant console version 11.
• Used Java, C+++, Perl, XML, Jabber/ XMPP, API’s, JTAPI Integration on UCCX and migrated application to a new version.
• Worked on SIP, SS7 Platform and troubleshootedSIP call flows, Outbound/Inbound issues.

Confidential

Voice Engineer

Responsibilities:

• Supported users in 20 locations globally and worked on Aura Messaging, CISCO, and AVAYA PBX.
• Troubleshooted Gateways issues on AVAYA, CALL MANAGER, and MPLS Circuits.
• Worked with ISP carriers to troubleshooted ISDN, SIP, CVP, CALL MANAGER Ver 4.1-10.2.
• Worked on Avaya CMS for deployments and implementations of IP-phones, Polycom and soft-phones.
• Used interactive intelligence software to managed call centers operations.
• Troubleshooted and support users on JAVA developments, AVAYA Orchestration, and SBC.
• Worked with outside vendors and supporting daily operations with ISP.
• Responsible in supporting all telephony activities in monitoring in-bound and outbound voice traffic from the customers.
• Reviewed and modified quotes from AVAYA EMC using their AVAYA Solutions Designed tool to meet our contact centers specifications and solutions.
• Interact with clients and end users to insure AVAYA VoIP infrastructure solution meets their needs.
• Requirements gathering, call flow diagrams, implementation and service desk/call center parameter configuration.

Confidential

Voice Engineer

Responsibilities:

• Worked on Bulk Configurations on Cisco Call Manager 9.0 8.1, 9.1 SIP Trunking, VCS Control Server.
• Worked on MSE8000, SIP, SS7 and VCS Control to the Core Network and deployed VOIP.
• Supported 10,000 users globally worked on UNITY SERVER, IPCC, CUCM, and Tandberg Server.
• Troubleshooted Gateways and Telepresence Server on existing VC endpoints.
• Worked with ISP carriers to troubleshooted ISDN/POTS, VPN, and MPLS Circuit issues.
• Worked on Avaya CMS, AVAYA Orchestration, APE7, and MITEL for deployments and implementations of IP Phones and Soft-phones.
• Applied firewall rule on Session Border Controller Acme Packets
• Requirements gathering, call flow diagrams, implementation and service desk/call center parameter configuration.

Confidential

SIP Engineer

Responsibilities:

• Worked on Cisco, AVAYA PBX SIP platform to deployed hosted Phones and managed user's profiles.
• Deployed and analyzed SIP flow using Wire Shark captured to troubleshooted SIP messages Flow.
• Set up SIP Phones and test for Codecs on the payload for DTMF transmission to gateways.
• Worked on Codecs G.729A. G.711, G.722, G.722A, G.729 RTP, H.323, SS7, SCCP and Gateways,
• Provisioned SIP Phones on test environments and test SIP features for customer, and IVR testing using Cyara.
• Tested customers Outbound Proxy Server or SBC connections to test customers IOT capability.
• Worked on FQDN, CDN, DNS, HTTPS, NAT, SBC, MGCP, and STUN SERVER.
• Interfaced with carriers that market SIP Phones and support on SIP config files and firmware.
• Upgraded and downgraded SIP configuration files on Switches and implemented SIP Hosted services.
• Coordinated and supported SIP phones deployments, Implementations, for factory productions in Japan
• Tested customers supported interface for SIP Phones deployments and provisioning on Broadsoft
• Worked with Broadsoft, Asterisk Engineers to support Panasonic Hosted SIP phones deployments.
• Worked on Cisco Unity Voice mail server, Cisco routers and Switches for deployments.

Confidential

Senior Network / VOIP Engineer

Responsibilities:

• Wrote and executed Test scripts requirements by designing, developing, and installing network solutions and testing of systems integration of IVR from Nortel, JUNIPER EX 2200, 8202, 3200, Switches CS1000, 6500 to Cisco Switches.
• Identified network requirements by analyzing architectures, applications, programming, and operations involving networks, operating systems, file servers, and equipment’s including Voice, Data, Local and Wide area Networks, IVR, on Video communications. Using VDA, OPNET monitoring tools.
• Supported network operations and resources by translating requirements into hardware software recommendations, i.e. E 911, VIDEO, SEACHANGE, GENESYS, and SESSION BORDER CONTROLLER and researching alternative solutions preparing proposals, analyzing cost-effectiveness.
• Upgraded CALL MANAGER 5.0 TO 6.1 CISCO UNITY 4.0 TO 5.0 IPCC EXPRESS 4.1 TO 5.0 Server 2005 and implemented the Publisher database to communicate with the Sub database, and Implemented on AVAYA 8700 on HTML, XML, UNIX Platform.
• Designed ICM/ACD, IMS, and network installation by developing implementations and testing of integration process, setting priorities. Preparing instructions and documentations for construction installation personnel
• Installed network operating systems by monitoring progress, tuning core products, and identifying, addressing, back-up server, printer’s servers, resolving issues, and providing status.
• Provisioned and test VOD, productions applications using, XML, H.323, G711, G729, SIP, SCCP, and applications on billings database.
• Applied Integrated Voice Response Systems ACD/IVR on Provisioned VOIP, VOD, QoS, and services.
• Wrote Test Scripts procedures for Stress, Capacity, Regression, and Automation testing.

Confidential - Moorestown NJ

Systems / VOIP Test Engineer

Responsibilities:

• Tested Systems Integration of VOIP / VOD, OCAP, applications.
• Used IP/IVR to test the tear up and down from the CMTS platforms.
• Broad knowledge of Cisco Routers, DOCSIS, UBR switches 3500, 3800, 7609, Cisco UBR, MOROTOLA, Arris, C4. Configured CMTS switches
• Configured and designed RF on RTP, G711, G729, HDLC, IMS, and SIP Devices.
• Configured bandwidth issue on MTA modems and allocated frequency.
• Implemented of SIP, RTP, FRAME-RELAY, and ATM Protocols to support VOD applications, and worked with MOTOROLA, ARRIS, and DAC administrations.
• Analyzed Network capacity performance and made appropriate recommendations.
• Used Shell Scripting, JAVA, LINUX, to pulled configuration files on MTA's and CMTS.
• Configured and installed Cedar point Switches, Printers, and applied security policy.
• Provisioned features of VOIP, VOD, WIRELESS, and test the Voice, Video quality using VQT, TANDBERG, testing elements.
• Tested Voice Quality using PENLINK, LOAD RUNNER, CALAE and test Three-way calling load performance testing.
• Provisioned COS, QOS, VOD, DNS, SCCP, DHCP, on Switches and applied IVR
• Supported H.323. G711, SIP, E911, SS7, and Video Applications and applied Control signaling protocols.
• Troubleshooted network hardware issues to support VOIP, QIP, QoS Implementations on Cisco UBR.C4, and MOTOROLA ARRIS.
• Troubleshooted Capacity-planning issues on Network using E-HEALTH CONCORD.