SUMMARY

• Over 15 years of combined training and education in deployment, support and administration of Microsoft operating systems and PC application software. Now focusing on Cisco routing and switching.

CORE COMPETENCIES

• Persistent
• High Energy
• Open minded
• Desire to Learn
• Highly Motivated
• Strong Self - awareness
• Inquisitive
• Authentic
• Highly Efficient

TECHNICAL SKILLS

Certifications: Cisco CCNA 9-2016

Software Experience: Symantec Backup Exec, Microsoft Exchange 2003, Microsoft ISA Server 2000, Windows 2003 Server, Windows XP, VM Ware Server, Windows 2008 Servers, Windows 2012 Servers, Office 2007, Windows Vista Ultimate, Windows 7 Professional, Office 2010, Office 2013, VMWare ESXi 5.5

Hardware Experience: Dell, HP/Compaq, IBM Intel-Based Servers, Tape Drives

Network Experience: Cisco 2900-, 4500-, 6500-, 3500-, 3600-, 3700-series switches. Cisco Nexus 3172 switches, 10/100/1000/10000 Ethernet, VLANs, TCP/IP 2500- & 2600- series routers, ASA5505

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

• Configure switches for deployment in datacenter locations.
• Worked to produce standard operating procedures for the team.
• Troubleshoot connection issues for equipment and users.
• Upgrade switch firmware to resolve issues with switches freezing.
• Configured new Cisco 4500X switches with VSS for redundant core switches increasing the corporate network bandwidth 900%.
• Configured port channels for redundancy to eliminate single points of failure in the corporate network.
• Established processes for activating ports for building management systems.
• Used EIGRP to connect multiple sites via VPLS cloud.
• Configured SolarWinds to monitor switches and configurations of corporate network equipment on over 300 devices which improved monitoring.

Confidential

Network Support Analyst

Responsibilities:

• Supporting network segmentation project at Kroger
• Configure HP switches using scripts.
• Troubleshoot network devices that do not communicate post conversion.
• Managed onsite personal during store segmentation activities.

Confidential

Technical Support - Part time

Responsibilities:

• Rebuilt domain for client that experienced hardware failure on domain controller.
• Configured VLANs for segmenting off network.
• Transferred network printers to Windows Print server instead of on each individual machine.
• Configured cameras to monitor for security and safety at a local machine shop.
• Installed and configured an Allworx phone system at a client to replace an old, failing system.

Confidential

System Analyst

Responsibilities:

• Managed multiple clients
• Managed server upgrades and updates
• Provided hardware and software recommendations for clients to obtain disaster recovery ability.
• Served as primary contact for multiple accounts
• Worked with vendors on issues with software and hardware after basic troubleshooting failed.
• Performed physical to virtualization of servers.

Confidential

Microsoft Windows Engineer

Responsibilities:

• Deployed RDS solution for client needing access to multiple servers from one access point.
• Deployed VMWare appliances for monitoring multiple servers for multiple clients.
• Setup Linux ISCSI drives to be scanned as read-only from a Windows server.
• Setup Password Reset page for multiple domains.
• Worked to get SQL Reporting working on SCCM so reporting could be done on server patching.
• Documented processes and procedures for other support personal.
• Built a 2012 Domain Controller to upgrade ability for newer servers to be managed.
• Upgraded AD Forest to bring the Schema from 2008 to 2012 R2.
• Assisted clients with the current Windows environment and made changes from change requests based on set procedures.
• Assisted client with cleaning up and securing of Active Directory.
• Worked with vendors to mitigate issues above my ability.
• Assisted with rollout of Windows 7 to enterprise clients.
• Reimaged computers using Microsoft SCCM.

Confidential

Network Administrator (Contract)

Responsibilities:

• Configured PIX 501 with rules to NAT.
• Configured wireless access points for two VLANs belonging to different domains.
• Created centralized logon scripts for computers on two different domains.
• Rolled out new laptops to all users, replacing old desktops. Included configuring email, printers and custom applications.
• Saved OSHA Office over $10,000 by ensuring warranties were maintained.
• Provided hardware and software recommendations.
• Created users, group policy objects, and security groups for Active Directory.
• Managed the re-cabling of the client site consisting of about 125 cables.
• Manage and maintain servers for multiple domains. Both Windows 2003 and 2008 R2.
• Managed and maintained Cisco switches for office and lab spaces. Included configuring VLANs and port security.
• Configured VMWare machines and Hyper-V machines.
• Imaged computers for deployment of new users.
• Configured DHCP & DNS for Active Directory. Included reservations and DNS aliases.
• Replaced existing 3500 series Cisco switches with new 2960 switches. Included configuring VLANs and port security.
• Streamlined and maintained the Active Directory environment.
• Setup and deployed new Windows 7 computers for lab use in certifying test equipment.
• Maintained updates using WSUS.

Confidential

PC Technician (Contract)

Responsibilities:

• Setup and installed computer systems for deployment at Mercy Health Partners
• Imaged machines for deployment using Zen Imaging.
• Install imaged machines and made sure cable management was completed.
• Troubleshoot day to day PC issues.
• Setup and installed computer systems for deployment at the Environmental Protection Agency
• Took out old hardware for redeployment to other locations.
• Imaged machines where drive encryption corrupted using Ghost.

Confidential

Network Administrator (Contract)

Responsibilities:

• Worked to resolve an issue with site to site VPN (Internet was not being filtered)
• 2nd Level support for helpdesk issues.
• Resolved some issues with Backup Exec failing on Domain Controllers
• Worked to implement a license manager on VMware.
• Implemented GPOs to disallow user’s access to Internet and forced remote site thru proxy server.
• Applied GPO to disallow user’s access to unauthorized sites in a lab environment.
• Helped with network conversion to new network infrastructure.
• Collected asset information and verified information with regards to user, computer, printer and scanners.
• Updated database with information from asset collection information.
• Confirmed network jacks connected to which switch port.

Confidential

Systems Administrator

Responsibilities:

• Supported retail stores POS system.
• Implemented current helpdesk system using the Ilient helpdesk software.
• Used group policy to make store computers on sales floor and receiving have all same configurations.
• Used VM Ware to emulate DOS machines on Windows XP boxes.