SUMMARY

• Extensive experience with installing, supporting and maintaining Microsoft Windows 7/10/Server 2008 R2/2012 R2/2016 operating systems.
• Experience with Microsoft Office 2010/2013/2016/365 , OpenOffice and LibreOffice.
• Experience with building, maintaining, and repairing Microsoft Active Directory.
• Installation, maintenance and configuration of Microsoft Hyper - V 2012/2012 R2 and System Center 2012 R2, as well as VMware ESXi.
• Experience installing, configuring and maintaining Hitachi ID Password Manager.
• Moderate experience working with Microsoft SQL, including setup, security and AlwaysOn with Failover Clustering.
• Experience installing, repairing and maintaining Linux servers, including CentOS, Debian/Ubuntu, SuSE and RHEL/Fedora.
• Apple and PC desktop, laptop and hardware installation, support, and repair.
• Anti-virus, spyware and malware tools, such as Symantec Enterprise Protection, Avast Small Business, Spybot S&D and Hijackthis.
• Networking experience including TCP/IP, DHCP, DNS, proxy, VPN, etc.
• Moderate experience with PC and network security; including CheckPoint/Cisco ASA firewall administration, Cisco IOS Access Control Lists and wireless security standards.
• Experience with installation and configuration of network equipment, including SoHo wired and wireless routers, switches, as well as VoIP telephone adapters, IP phones and softphone s.
• Avaya one-X Communications suite of software and servers; including Avaya one-X Communicator, one-X Portal, one-X Mobile and associated servers.
• Experience managing an Asterisk environment with multiple extensions, inbound/outbound routes, and an IVR system.
• Android, iPhone and Windows Phone upgrading, support, and syncing with Microsoft ActiveSync and Google Sync.
• Extensive experience working with smartphone/tablet hardware and software including modification, repair and configuration.
• Working knowledge of cellular networks such as GSM, 3G, HSPA+ and 4G (LTE/VoLTE).

PROFESSIONAL EXPERIENCE

Confidential

Sr. Microsoft Windows Systems Administrator

Responsibilities:

• Setup, configure and maintain Dell PowerEdge servers running Windows Server 2012 R2/2016, CentOS and Debian Linux as well as Hyper-V, VMWare ESXi and Azure.
• Support IPitomy VoIP phone system, Windows 7/10/MAC OSX laptops Maintain local load balanced Windows Server 2012 R2 active directory, Cisco ASA Firewalls, NAGIOS monitoring server as well as Ubiquity UniFi WiFi access.
• We also have a vast SQL Server 2012 R2/2014 environment, setup with AlwaysOn and Failover Clustering.
• Support hosted production infrastructure, running Windows 2012 R2 active directory, clustered Hyper-V servers, many Windows and Linux VM's.
• Manage Wikid soft token, OpenVPN, JIRA, XWiki, IIS, Network Load Balancers and other production applications.

Confidential

Operations Manager

Responsibilities:

• Manage all servers within the corporate infrastructure environment, as well as production application servers that process customer data.
• Setup and maintain Dell PowerEdge Windows 2008/2012 servers running Hyper-V, with approximately 100 virtual machines. Upgrade from former e-mail (HMail) server to Zimbra open source e-mail server.
• Configure and support all employee desktop and laptop PC's. Manage Active Directory domains, Microsoft SharePoint 2013 as well as Mitel VoIP PBX phone system.
• Maintain redundant SonicWall firewalls at both our office and data center locations.
• Create and maintain user and administration guides and documentation for all services within the company.
• Assisted in moving production database from one Microsoft SQL server to another, recreating scheduled tasks, replication, as well as backup and restore of multiple databases.
• Worked with team of engineers in proper post mastering of customer e-mail’s, including reporting e-mail statistics.

Confidential

System Engineer

Responsibilities:

• Highest level of technical support for former Telcordia employees.
• Assist in maintaining corporate servers within the organization, including the disaster recovery data center and off-site data centers.
• Administration of Windows Server 2003/2008/2012 servers, including AD, DFS, IIS/Apache web servers and more.
• Maintain Avaya one-X VoIP suite, as well as the accompanying RHEL Servers. Perform quarterly patching and updating of servers within the environment.
• Basic Cisco switch configuration, including managing port configurations.
• Basic CheckPoint firewall administration and log review. Maintain and support M-Tech P-Synch and Hitachi ID Password Manager Applications and servers.
• Maintain all server hardware, including drive and internal board failures. Package, test and release updated software to company employees through Microsoft SMS.
• Properly collect and dispose of former Telcordia employee laptop and desktop PC’s, securely removing data, recycling the remaining parts and removing the devices from our asset system.
• Creating and supporting both Hyper-V and VMware Virtual PC’s for CFIUS constrained data and application access.
• Worked within the Desktop Engineering team to relocate server racks in an effort to return unused data center floor space, to help cut costs within the IT department.