EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:

• Meeting with Microsoft Management in NC to understand the concerns, needs and upcoming changes on the floor - whether that is personnel, programs, seat assignments, equipment, access, technical knowledge or performance.
• Meeting with Confidential Consultants in NC on all of the above list - to assure compliance, answer questions, provide training and report back to Confidential Leadership.
• Drive the team in compliance and understanding of all new programs launched inside FTC and Widget - to uphold the KPI’s for each team.
• Help to design programs to allow for the KPI’s or as we move to a Managed Service ie: Training, Metrics, Coaching, Recognition, Case assignments, Reports.
• Give insight into the design of the weekly/ monthly slide decks for reporting back on the status of the KPI’s for Confidential
• Work with Microsoft Management on data gathering and understanding how to measure Confidential performance against the current metrics.

Confidential

Onboarding Engineer/ Team Lead

Responsibilities:

• Lead a set of Office 365 customers and partners thru the Onboarding technical process.
• Proven history of demonstrated technical skills and leadership.
• Assist Office 365 customers and partners with configuration of onboarding tools and processes technology.
• Analyze, develop and communicate key Onboarding process and technology improvement feedback for Office 365 Onboarding and entire deployment cycle.
• Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics.
• Office 365 knowledge, this includes cloud competency and understanding how Office 365 is all about storing files, information and data on the cloud.
• Customer relations: Will be making out outbound calls to customers (60% of customers are not fully utilizing) engineers will be asked to reach out and help them understand all O365 can offer.
• Products inside O365 are: Word, Excel, PowerPoint, Power BI, Outlook, Exchange, SharePoint, Lync, and OneNote.
• Problem solving, troubleshooting, migrating data, implementation of products
• Teaching customer base how to utilize the product offering.

Confidential

IT Administrator

Responsibilities:

• Office 365 Setup, Migration and Maintenance (Hybrid 2013, ADFS setup)
• Exchange 2013 Administration & Support
• Active Directory Maintenance
• Outlook/Desktop Support/Knowledge

Confidential

Support Escalation Engineer

Responsibilities:

• Write complex technical articles and sample programs for knowledge base
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Identifying root causes of issues
• Act as a technical focal point in cooperative relationships with other companies
• Troubleshooting SAN/NAS, Hyper-V/VMWare, iSCSI/Networking in enterprise level customer environments
• Troubleshooting Windows core OS (XP - 2012 R2) component hangs, crashes (BSOD) via memory dump analysis
• Troubleshooting Windows core OS (XP - 2012 R2) issues, i.e. high CPU, memory leaks utilizing performance monitoring logs, process dumps, memory heap dumps, process monitoring logs

Confidential

System Engineer

Responsibilities:

• The management of networking infrastructure
• Migration of Exchange 2007/2010 environment to Office 365
• Hyper V Virtualization infrastructure migrating/upgrading servers from Hyper V 2005 to Hyper V 2008 on Windows Server 2012 in a clustered host environment running on Dell MD1000e Blade Center hardware infrastructure.
• Management of SAN using M3000 and M1000 arrarys with mixture of SAS and SATA for storage
• Active Directory Management
• Desktop support, imaging and deployment of Windows 7 Professional
• File and Print Server Management
• DNS/DHCP Management
• Firewall management using Sonicwall NSA3500 High Availability mode and Sonicwall SSLVPN devices
• Hardware consolidation, management of hosted production environement
• Backup/Tape management utlizing Backup Exec and DPM 2012.

Confidential, Charlotte, NC

System Engineer

Responsibilities:

• The management of testing center for all desktop distribution center banking configurations per the distributed call center
• Includes a mixture of physcial and virtual desktops which simulates production.
• Maintenance and coordination of development code migrations for core applications for each release
• Also include the coordination of system patch deployment testing per environment and code release of core application code migration.
• Handle all communication and to all parties involved in any portion of code release.
• Refresh / reimage desktop environments using Banking desktop image standard.
• Resolve and /or initiate triage via Communicator MOC and/or Bridgeline conferencing.

Confidential, Charlotte, NC

AD/Exchange Administrator

Responsibilities:

• Consolidate active directory forest(s) for multiple sites (newspapers) into corporate forest.
• Migrate/merge mail systems from multiple standalone installations into the corporate infrastructure.
• Manage Citrix XenApp (v4.6) farm of 50+ nodes hosting 100+ applications for southeast region of corporate infrastructure.
• Simultaneously maintain day - to-day support and projects of expansion and migration of windows infrastructure.
• Patch management for Windows-based servers using WSUS.
• Creates required reports in response to IT and business needs.
• Develops, implements, documents, and maintains policies and procedures.
• Performs user account and directory administration and maintains distribution lists.
• Provides support for the Active Directory environment that may include but not limited to design, implementation, documentation, and troubleshooting.
• Performs preventive maintenance and upgrades on Windows server operating system platform and hardware.
• Manages BES servers and ensures servers comply with best practices and RIM standards.

Confidential, Charlotte, NC

Sr. E-mail Development Specialist

Responsibilities:

• Performs all tasks that support Exchange - based messaging, collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access.
• Establishes e-mail functionality by configuring e-mail servers; recommending application policy, procedures, standards; managing distribution lists and recommending record retention policy.
• Maintains e-mail performance by monitoring usage; troubleshooting system problems and bottlenecks; performing scheduled maintenance and recommending upgrades.
• Prepares end-users by developing on-line training materials and conducting training.
• Enforces usage standards by developing and disseminating documentation for electronic messaging systems.
• Manages Exchange database(s), antivirus applications, messaging filtering, and error log tracking.
• Pro-actively recommends, schedules, and performs software patches, upgrades, and/or purchases.
• Performs message archiving, retrieval, and deletion according to best-practices.
• Anticipates, mitigates, identifies, responds to, and resolves issues affecting messaging systems performance, efficiency, and availability.
• Conducts tests and monitors, analyzes e-mail system and server software activities to ensure maximum performance, efficiency, and availability.
• Assesses need for any messaging system reconfigurations (minor or significant) and executes if required.
• Creates required reports in response to IT and business needs.
• Develops, implements, documents, and maintains policies and procedures.
• Performs user account and directory administration and maintains distribution lists.
• Provides support for the Active Directory environment that may include but not limited to design, implementation, documentation, and troubleshooting.
• Performs preventive maintenance and upgrades on Windows server operating system platform and hardware.
• Support, Customer Service Management, Enterprise Wide Backup / Restore, Security, Replication and Mail Routing Strategy for Lotus Notes / Domino / Sametime / Blackberry within infrastructures that covers 10,000+ plus users.
• Expertise covers Domino R5, R6 and R7, including Domino R 8.5
• Expertise covers Sametime from version 3.1 and 7.51 CF1
• Manage all Domino server tasks including Router, SMTP, HTTP
• Create and delete Notes user e-mail accounts, modify Access Control Lists, create and modify groups
• Provides 2nd/3rd level support for Outlook as well as Blackberry device connectivity.
• Resolves and/or assist in escalated problems from other staff in IT.
• Responds to requests for assistance and resolve help desk tickets.
• Manages BES servers and ensures servers comply with best practices and RIM standards.
• Duties will include but not limited to pro-active administration and maintaining RIM Solutions that enhance productivity for mobile employees. Perform testing and daily monitoring.
• Provides software support for related products.

Confidential, Charlotte, NC

Systems Engineer

Responsibilities:

• Supported and serviced enterprise infrastructure for Remote Access via Citrix farm
• Augmented farm from by building 330 new servers and rebuilding additional 140 to support expanded user group
• Maintain SOX compliance on over 1200 servers of varying hardware configurations
• Maintained patching via WSUS 3.0 and Shavlik 5.9
• Pilot management of infrastructure servers utilizing SMS 2003 sP3 environment
• Installed and support Exchange 2003 and 2007 environments in varying locations across corporate enterprise
• Clustered Windows 2003 Server Enterprise edition in support of Exchange rollouts across the corporate infrastructure
• Supported migration of Intel based systems during business acquisitions

Confidential, Richmond, VA

Sr. Systems Engineer

Responsibilities:

• Supported and serviced clients in Central and Northern Virginia areas.
• Customer Relationship Management: Interfaced with vendors on behalf of clients on all IT matters including the management, design, implementation, and/or maintenance of the client s entire infrastructure.
• Network designs which included Active Directory (Win2k, Win2k3 SP2), eDirectory/NDS/LDAP schema modification, Linux server design and installation.
• Infrastructure design also entailed Cisco routing, switching and firewall products. 8e6/Barracuda appliances and Surf Control spam and content filtering solutions.
• MS Exchange (2003, 2007) design, migration (from GroupWise, Exchange 5.5 through 2003 SP2) as well as various other mail server products for small, medium and enterprise size environments.
• SMS 2003, ISA 2000 - 2004, SUS/WSUS and MOM design and implementation.
• Symantec/VERITAS Netbackup (through v6.0MP4) and BackupExec (v11d) enterprise data storage and recovery architecture design and implementation.

Confidential, Lansdowne, PA

LAN/WAN Engineer

Responsibilities:

• Management of entire networking infrastructure which includes all servers, switches, firewall and routers.
• Managed all maintenance, service, and warranty agreements; with respect to associated expiration dates. Managed all external service agreements.
• Managed a network included 12 buildings, 75 managed switches of via multiple vendors, 36 servers (Windows 2003 Active Directory, Exchange 2003, SharePoint Services, VERITAS/Symantec BackupExec 10, file and print Maintained and administered Windows 2003 Terminal Services server farm in school labs (Wyse 1200, NEOWare thin clients) Responsible for upgrades to AS400, Red Hat Linux, SMS 2003 SP2, What s Up Gold.
• Duties also included the configuration and management of Symantec Gateway Security 5440 firewall appliance.
• Managed, modified and maintained an HP MSA1500 3 terabyte SAN along with an HP MSA20 NAS and an HP MSL5000 tape library.
• Configured and maintained Cisco 3500 and 6506 Series Layer 3 and core switches Implemented and maintained a two (2) 3COM Wireless Switch Manager WX1200 using IAS as a radius server along with 30 access points.
• Supervised and mentored IT staff members, including a Jr. Network Administrator and 4 Technical Support Analysts.

Confidential, Villanova, PA

PC/LAN Support Specialist

Responsibilities:

• Maintain current legacy Active Directory Design while designing and migrating to a new Windows 2003 Server (fully functional) AD scheme.
• This includes design and delegation of FSMO roles among multiple domain controllers. Design and maintain SMS 2003, Active Directory integrated infrastructure.
• Migrate selected departments from either Windows NT 4.0 and/or Netware 5.x server to new AD structure.
• Integrate SUS (WUS) w/ SMS 2003 architecture for enterprise wide patch management.
• Maintain existing Novell Netware (NDS) trees, eventually collapsing into one (1) tree.
• Integrate SAN into new AD structure for file sharing and folder redirection. Maintain, migrate and upgrade Citrix Metaframe server farm/infrastructure from XPe to Presentation Server.
• Migrate Citrix environment from old Windows 2000 AD to new Windows 2003 AD structure (with little downtime).
• Maintain LDAP (iPlanet) synchronization process for automated user account creation via Banner 7x System between AD and NDS.
• Design model for group policy creation for new infrastructure, coordinated w/ other IT groups on campus.
• Implement Microsoft Operations Manager 2005 with HP Openview for proactive monitoring of Windows - based servers.
• Designed and maintained SMS 2003 infrastructure.
• Migrated selected departments from either Windows NT 4.0 and/or Netware 5.x server to new AD structure.
• Integrated SUS w/ SMS 2003 architecture.
• Maintained existing Netware trees, eventually collapsing into one (1) tree.
• Integrated SAN into new AD structure.
• Maintained, migrated and upgraded Citrix infrastructure from Ape to Presentation Server 3.0. Integrate into new Windows 2003 AD structure.
• Maintained LDAP (iPlanet) synchronization process for automated user account creation via Banner 7x System between AD and NDS.
• Designed model for group policy creation for new infrastructure, coordinated w/ other IT groups on campus.
• Implemented Microsoft Operations Manager 2005 with HP Openview for monitoring of Windows-based servers.
• Migrated from What s Up Gold to MOM/Openview monitoring infrastructure.

Confidential, Aston, PA

District Network Administrator

Responsibilities:

• Duties included the maintenance of Novell Netware 5.1/NDS file and print infrastructure Duties also included the setup and maintenance of Citrix Metaframe XPe environment.
• Installed and secured an 802.11b Wireless infrastructure Using 3Com access points. This also included two (2) separate wireless mobile labs (Dell, 3Com).
• Maintained and management of Windows 2000 Terminal Server, Windows 2000 Adv. Server (Active Directory design) MS SQL 2000 database driven district - wide student database server (hardware) and software.
• An Alpha VAX/VMS human resources/purchase order system (Prosoft).
• Designed Backup/Disaster recovery scheme (and maintain) utilizing VERITAS Backup Exec 8.5 for Netware and Windows.
• The management of a technical team, consisting of a help desk/technical support person and a database analyst.

Confidential, Philadelphia, PA

Network Administrator

Responsibilities:

• Design and implemented network infrastructure using HP Procurve switches utilizing VLANs for segmented and dedicated traffic.
• Install and configured aforementioned infrastructure equipment which included Netopia Router, white - box rackmount servers running Windows 2000 Advance Server.
• Implemented co-location of data center infrastructure via hosting company.
• Managed hosted servers remotely using SSL VPN via SSH and RDP with terminal server service in management mode to remotely administer Windows 2000 Server.
• Administered and/or installed Red Hat Linux 7.2 on development and production servers running Apache, MySQL and SSL (compiled simultaneously into kernel).
• Setup and managed the e-mail environment running Red Hat Linux v7.2 with CommuniGate Pro as MTA.
• Setup and administered desktop service and support for remote students (2500+ on phone support) and faculty.
• Designed and implemented a Norton Ghost image and recovery CD process.
• Implemented and maintained Rimage Prot g II CD/DVD duplication units (4) to create multimedia courseware for distribution to remote students.