SUMMARY:

• Network and Systems Engineer with many years of outstanding mechanical dexterity, technical experience and troubleshooting in telecommunications and the computer industries, holding a wide range of jobs including Tier I, II, III & IV End User and Global Technical Support along with Technical Training and legacy support.
• Background and knowledge of Cisco Catalyst and Meraki routers, Avaya routers, switches, IP based, VoIP systems/modems (Analog and Digital) and 3Com.
• Wireless IP Applications, wireless 3G & 4G LTE applications, Session Initiated Protocol (SIP), Quick Edition (QE), Voice over IP (VoIP), Data Over Cable Service Interface Specification (DOCSIS) Closed Circuit Television (CCTV) AES (Alarmed Entry Systems), Avaya IP Dect and Wi - Fi.
• Voicemail, Voicemail Recordings, Conference Center, Phone Manager, Softconsole, Integrated Messaging Systems, Call Center applications.
• Network IP Office switches via LAN/WAN, T1/PRI, IADs, DACS, Point to Point, Frame Relay connections, analog trunks, small community networking and overall networking of customer’s architecture.
• Established, organize, administered and maintained a LAB testing facility for the duplication/testing of software/hardware configurations within customer environments that are using the BTI Systems, Vello Systems, Transmode Systems, Fujitsu Fiber Equipment, Adtran, IP Office, Applied Innovations Switches (AI), Sonus Session Boarder Controllers (SBC), Marconi routers/switches, Extreme Switches, CISCO routers, Nexus Switches (Cisco), VLANs/SVIs, L2TPv3, GRE, EIGRP, OSPF and BGP. DSL, DSL Modem and Cooper. Mountain DSLAM products, Avaya PBXs, and several different vendors of firewalls i.e. ASA (CISCO), juniper, SonicWALL (Cisco), Meraki Wireless (Cisco), Ruckus Wireless, Aruba wireless and 3Com Wireless.
• Integration and Interoperability testing of hardware/software products.
• Pre/post product sales technical support, project management, System test and quality assurance certification and systems engineering of TDM, STDM, Optical Ethernet, Gigabit Ethernet, IPFR, DWDM and SONET/SDH over Fiber Rings for various hardware/software manufactures (i.e. JDSU, IXIA, Nortel, Avaya, Cisco, Fujitsu, Ciena Metro and Ciena Core Director, and Lucent).
• Setup and Administered F1 - F5 Cisco and Citrix load Balancers in a lab environment
• Basic Electricity and Electronics engineering.
• Coached/mentored several employees, coordinating and developing training aids.

TECHNICAL SKILLS:

Networks and Testing: OA&M of WANs and LANs, SS7, DSL, DSLAMs, IPFR, ATM, A/V, VoIP, VODM, SMDS, SDLC, HDLC, VoATM, Frame-Relay, VDMs, Voice Compression, SNMP, Fiber Optics, FDDI, EVPN Provisioning, Small Community Networks and Several Communication and Network Routing Protocols (i.e. X.25, ARCNET, DECNet, LAPD, Sync, Async, BGP, EIGRP and OSPF routing, along with IDS, IPS, SIP, H.323, FTP, IMAP, MIME, NFS in the Lab and Live Networks

Software/Tools: C++, Asterisk, Several Versions of MS Office, (Word, Excel, PowerPoint, Access), MS Publisher, MS Project, MS Outlook, Adobe Acrobat, Amazon Web Service (AWS) Identity access management (IAM), MS DOS, AutoCAD, Visio, MS DOS 1.0 - 3.1, NetOp, PCAnywhere, RDP, Rally, Ethereal and Wireshark Troubleshooting of many pieces of Hardware including Servers, router, switches, PCs, Laptops, Printers, etc

Operating Systems: Using and troubleshooting UNIX, Linux (RedHat & Fedora), Sun Solaris, Windows Servers 2000, 2003, 2008, 2010, plus Win 7, Vista, Win 8, Win 8.1, Win XP PRO, WIN 2000, WINNT, WIN 98, WIN 95, MS DOS, IOS (Apple) NOS (Nexis) Administered and maintained Microsoft base Servers, IBM Servers, HP Integrity Servers, Email exchange servers, security firewalls, internal and external Voice and data Networks including Broadband and Data packet networks

Network & Systems: Test and Quality Assurance Certification Engineering of DWDM, OC763, OC192, OC48, OC12, OC1/3, Optical Ethernet, Gigabit Ethernet, SONET/SDH, DS3, T3, DS1, T1, T45, DS0, ISDN, TCP/IP, VoIP, HTTP and LAN/WAN Servers and Hubs.

Network Monitoring: Starkeeper, Nagios, Viatal, Manage Geenie (Cisco), HP OpenView (MIBs), Sun Solaris, and AquaView were utilized to monitor and administrator communications networks & Fiber Rings.

Test Equipment: Lineman s handset, Tip and Ring tester, TTC T-Berd 209, 211, 310, TTC FireBerd 6000A, Acterna s ANT-20 windows based OC763, OC192, OC48, OC12, OC1/3 and electrical connectivity test set, Agilent s Omi Ber Models 718, 719 Optical/Electrical test sets, HP CERJAC 156 MTS, HP 8156A Optical Attenuator, HP Broadband test sets (E1401B, E4200B), HP DS3port and OC3 port testers, Sniffers, IXIA IP performance software tools for PC, CompuServe software testing tools, HP Internet Advisor, Sunrise Telecom, Sunset Tester, Remote Hikemien, Fotec optical light power meter, Exfo optical light power meter and internal/external snooper and sniffer data analyze

Hardware: Windows PC, Windows & MAC Laptops, Printers, etc Troubleshooting, replacement of

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, Utah

Optical NOC Operations Engineer

Responsibilities:

• Optical NOC Surveillance of customers networks in 14 states
• Design services Repair Remote Test Center
• Interface daily with Internal & external Customers of Metro Ethernet, DWDM, SONET, services
• Remote Troubleshooting of DS1, DS3, SONET and other Communication NetworksOptical NOC Surveillance of customers networks in 14 states
• Design services Repair Remote Test Center
• Interface daily with Internal & external Customers of Metro Ethernet, DWDM, SONET, services
• Remote Troubleshooting of DS1, DS3, SONET and other Communication Networks
• Performed Call Center Call Handling functions during your shift
• Manage and coordinate work efforts by interfacing with internal and external work groups engaged in those repair efforts to ensure customer repair commitments are met
• Reviews and interpret circuit engineering documents and other technical documents and methods of procedures
• Knowledge and experience working with TIRKS designs, TEMS, NMA, OTTO & WFA.

Confidential, Phillipsburg, NJ

Advanced Repair Agent

Responsibilities:

• Interact actively and remotely with clients on a daily basis.
• Diagnose, repair and test PCs (Windows), MAC and Apple Computers (IOS).
• Gold Certified & Geek Squad Certified.
• Use POS system to ensure correct client documentation.

Confidential, Bethlehem, PA

IT/IS Network Operations Engineer/Manager

Responsibilities:

• Designed and implemented fiber and cable communication networks.
• Desktop Support, testing and complete support for 200 end users in communications networks made up of fiber, Wi-Fi, DSL Modems, Coax and copper in a 4-building campus.
• Supported and administered Microsoft servers in a 2008, 2008R2, 2010 environment.
• Supported, designed and administered Video Conferencing and Audio Visual systems
• Supported and administered Microsoft Servers in a Windows XP environment.
• Supported multiple End Users in a Windows XP, Vista, 7, 8, 8.1 and 10 environments.
• Supported and Administered the AES (Alarmed Entry Systems), IP Based Cisco Catalyst & Meraki routers for WiFi, Avaya routers/switches, All IP based and VoIP systems.
• Setup and troubleshot communication networks with SIP, VLANs and SVIs.
• Setup and maintained Citrix receiver workstations in a virtual desktop (VDI) environment running several programs that included MS Office via SIP.
• Managed and supported the security badge software (HID) and 4 NEC & IP Office PBX systems.
• Installed, maintained and supported all various vendor of desktops, laptops, switches, routers, printers and all other network equipment.
• Setup, troubleshot and maintained Wi-Fi networks for CCTV (DOCSIS 2.0) & PLCs using L2TPV3, and MAC/Apple (IOS) including printing.
• Designed, implemented, managed, supported NOC environment
• Administered and supported Active Directory, Windows Server Update Service and Symantec Endpoint Service for new and existing users and devices.
• Administered, supported, troubleshot and maintained the automatic and manual Symantec Backup and Restore programs.
• Setup and Administered F1 - F5 Citrix load Balancers in a lab and corporate environment
• Administered and supported as well as maintained the corporate DELL AppAssure (SAN) equipment and network for backups/restore of user modified files using DevOps practices/procedures
• Coached and mentored several employees, coordinating and developing training aids.

Confidential, Paramus, NJ

Network Operations/Installation Manager - Senior Technical Support/Lab Support/Test & Field Engineer

Responsibilities:

• Senior Technical Support/Lab & Field Engineer responsible for software configuration and testing DSL, testing DWDM & SONET solutions that include CISCO Catalyst routers/switches, Avaya switches/routers, Adtran Routers, Several vendor Firewalls, BTI7000, BTI700 series platforms, Fujitsu 4200, Transmode TM-series fiber transport equipment, Transmode TM-Series Fiber Amplifiers, Vello Systems Fiber Transport Equipment, 1 to 1 protection rings, IMS applications and VLANs/SVIs.
• Designed and implemented customer communication networks.
• Desktop as well as complete support for end users in multiple communications networks made up of fiber and copper in multiple locations.
• Setup and configured several vendor routers and firewalls, used in the Lab, with RedHat so we could connect and use as Unix/Linux workstations.
• Setup, configured and administered Supported IP Based Cisco Catalyst & Meraki routers for WIFI, Avaya routers/switches, All IP based and VoIP systems.
• Setup and configured Blucat Dynamic Name Servers.
• Used Unix/Linux as a command line tool so we could interface to console ports and configure each device for the customer.
• Tested and resolved customer issues found with configurations in a LAB.
• Setup and Administered F5 Citrix load Balancers in a lab & customer environment
• Used traffic generators to test Digital Light wave on the Transmode and JDSU for Dark Fiber.
• Used Optical Spectrum Analyzer, several models of Fiberscopes, and optical wavelength devices to measure signal strengths.
• Senior Field Engineer responsible for managing 5 field employees.
• Senior Field Engineer responsible for managing daily work schedule, installation and troubleshooting for the field all employees based on company's needs.
• Setup, configured and administered CCTV (DOCSIS 1.1 & 2.0)
• Migrated SIP end points into a total fiber network.
• Telecommunications support and test engineer using DSL, DOCSIS, and VoIP via SIP.
• Managed ON-CALL schedule of all field employees, self and NOC based on Corporate needs.
• Coached and mentored several employees, coordinating and developing training aids.

Confidential, Murray Hill, NJ

Senior Satellite Test/Wireless Equipment LAB Manager/Engineer/ Senior Customer Technical Support Engineer

Responsibilities:

• Product and System Test Engineer for the satellite cell equipment, satellite phones, satellite systems that used QoS, Asteric software on Linux based servers for Data/Voice and IMS applications.
• Designed and implemented customer communication networks.
• Managed and implemented wireless satellite cell equipment and testing lab.
• Managed and implemented wireless satellite cell equipment and equipment lab.
• Managed, implemented and tested special features of Wireless Satellite Technology for both VoIP and Data.
• Coached and mentored several employees, coordinating and developing training aids.