TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 2003, 2008, 2012, Solaris Version 9, 10; AIX Version 4.x, 5.x; HP - UX 10.x, 11.x; SUSE Linux, OSX 10.x

SOFTWARE: HP OpenView Monitoring Software, Vantive Helpdesk Software, Salesforce CRM, CA Service Desk, Bomgar, McAfee Antivirus, Norton Antivirus, MS Exchange, VSF, Citrix PS4, VMWare 4.0, 5.0; Citrix 4.x, 5.x.

HARDWARE: SUNT2000, SUNV440, SUNV880, SUNV890, SUNDiskarray3500 - 3510, SUN 40z, T1, Dialogic Cards, RISC6000, IBM700, Hard Drives (IDE and SCSI), I/O Boards, Video Cards, SUN SL500 Tape backup library (robot), Motherboards, IBM Server 3650, IBM 3850,MacBook Pro, MacBook Air, Apple Ipads, Iphones

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Responsibilities:

• Provide Confidential high-end technical support to medium and large business utilizing enterprise & mission critical class server solutions
• Common troubleshooting task include hardware/software failure diagnosis and repair, performance analysis, and resolve connectivity issues between Linux, Windows, and VMware host, and switch fabric & storage
• Recommend and confirm best practices and supported configurations of server O/S, HBA’s, Fibre Channel switches, and disk arrays
• Remotely assist Confidential Customer Engineers with troubleshooting
• Utilize server management tools such as iLO, Server Management console, Virtual Connect, and OneView technology
• Supporting multiple Confidential server lines such as ProLiant, Integrity, Converged Edge Systems, Alpha, Apollo, and Cloud Line Servers
• Provide high level support to customers and their multi-platform environments to ensure a timely and efficient IT resolution on every call
• Provide documentation using ITIL (Information Technology Infrastructure Library) processes such as incident, change, configuration and problem management

Confidential, Alpharetta GA

System Engineer

Responsibilities:

• Build, customize and troubleshoot Windows 2003, 2008 and 2012 servers in uniform Standards
• Responsible for all Windows Networking, and clustering with Static IP, DNS, and default Gateway on IPV4 technology.
• Responsible for supporting Windows 2012 cluster SQL Database applications.
• Responsible for Active Directory Organizational Unit. (Not entire company organization, specific business Unit container)
• Architect, implement and customize Symantec Netbackup solution for enterprise environment.
• Provide 24/7 customer phone support for users and server/desktop applications
• Build, configure and troubleshoot Linux/Unix Servers
• Troubleshoot network connectivity on Linux/Unix servers
• Add/remove/administer users through Active Directory Management Tools
• Perform basic administration functions on Linux/Unix servers (ie Patch administration, application upgrades, folder/user permission administration, stop and restart services, kill processes, network configuration etc.)
• Setup Cronjobs for specific scripting/automation that run during certain/off hour times.
• Analyze system and application log files for application failures and system troubleshooting
• Responsible for maintaining departmental VMware Environment
• Standardized Virtual Machine Templates for various VMserver server/clients (Staging, Development, QA, Production)
• Configured VMware’s vMotion on multiple ESX host servers for VM High Availability.
• Supported and configured over 300+ Virtual Desktops, and 500+ Virtual Servers and 50+ Host Servers using VMWare V-Center.
• Responsible for maintaining a 99.998% uptime in a Tier 3 DataCenter.
• Configure group, file and folder permission security administration
• Deep troubleshooting of problematic Windows servers using various networking toolsand quick research
• Prioritize and document trouble tickets and procedures using Computer Associates Service Desk
• The ability to analyze existing processes and procedures and suggest steps to optimization and increase efficiency
• Serve as an escalation point for a given service. This requires complex troubleshooting skills, deep knowledge of the service, and working with other engineers and equipment vendors to resolve issues.
• Perform installation, maintenance and support of system software and user support on small to mid-sized projects
• Perform root cause analysis for service interruption recovery; create preventative measures and present to management.
• Follow defined configuration and administration procedures to maintain a high level of service and ensure optimal availability in a production environment.
• Ensure stability, viability and maintenance of the 24/7 mission-critical production environment.
• Excellent communication, organization, time management and multi-tasking skills.
• Ability to prioritize work activity and manage multiple tasks.
• Install, troubleshoot and maintain Citrix XenApp environment.
• Responsible for XenApp publishing applications, fine tuning Citrix and administering load balance within the Citrix Farm
• Assist users connecting to the Citrix farm through XenApp and XenDesktop
• Administrate XenDesktop 7.x configurations through DDC tool.(Desktop Delivery Controllers)
• Responsible for provisioning Online/Offline vDisks for Citrix XenDesktop environment

Confidential, Roswell, GA

NOC Engineer

Responsibilities:

• Diagnose, troubleshoot and repair software, hardware and network connectivity on Win2K and Unix servers.
• Read and translate log file analysis for troubleshooting purposes.
• Responsible for Support customers’ proprietary satellite applications on Windows2000/NT operating system.
• Perform log file analysis for troubleshooting purposes.
• Monitor network satellites, routers, switches and servers using HP OpenView to prevent potential problems.
• Monitor system process and logs to ensure that Win2K and Unix servers are functioning properly and error free.
• Insure that all clients SLA are meet according to the terms and conditions of the client contract(s).
• Record, investigate and resolve client issues in a professional and timely manner.
• Apply servers and applications patches and upgrades when needed.
• Able to translate complex technical issues to terms understood by customer.

Confidential

Support Engineer

Responsibilities:

• Performed all IBM AIX RISC 6000 System Administration duties utilizing the System Management Interface Tool (SMIT).
• Performed fast path system configuration, disk LVM, file systems and storage management, hardware (device) and Software installation and configuration.
• Performed AIX operating system installation and maintenance, including software and new patches installation.
• Edited and troubleshoot Korn and Perl shell scripts that performed system up and down load processing between our systems and the customers host.
• Responsible for documenting software defects, tracking and maintaining faults throughout the installation development process.
• Administered Microsoft NT server that housed the integrated telephony telecommunications environment.
• Supported all portions of the telephony system to include all Dialogic, Acculab cards and Witness System Scripts.
• Monitored and tested all T-1 lines and cards integrated within the system to ensure active trunk status and proper span functionality.
• Work, coordinate and organize with Key Account Managers to resolve complex customer service issues in a quick and organized fashion.