Systems Administrator, Consultant Resume

TECHNICAL SKILLS

Administered large & small corporate network systems utilizing Microsoft Windows Server / 2012 R2 / 2008 R2 / 2003 / 2000 / Exchange Online / 2010 / 2007 / Microsoft Windows Professional 10 / 8 / 7 / Vista / XP / OSX / Apple / Dell / HP / IBM / iGel / iMac / iPad / Lenovo / MacBook / Samsung
Utilized Active Directory / Adobe Creative Suite / AirWatch / Altiris / Android / Avaya Site Administrator / Backup Exec / BES / Bomgar / Bloomberg / Barracuda Network Appliances / BMC Footprints Service Core / Bomgar / Carbonite / ClickShare / Cisco VOIP / Citrix / Crestron / DameWare Tools / Dropbox / Group Policy / HP OpenView / iOS / iPhone / iTunes / McAfee / MICROS Tradewind POS / Microsoft Office 365 / 2016 / 2013 / 2010 / 2007 / Access / Excel / OneDrive / Outlook / PowerPoint / Project / ServiceNow / SharePoint / Skype / Word / Visio / PCAnywhere / Photoshop / PGP / PowerShell / Pulse Secure / Raiser’s Edge / Remedy / RIM / RSA / Salesforce / SCCM / Symantec / VMware ESXi / vSphere / VNC / VPN / Websense Manager / WSUS
Completed MCSA/MCSE Enterprise Administrator Windows Server 2012 training program
CompTIA A+® certified confirming ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and general networking of computer equipment

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator, Consultant

Responsibilities:

Acted as interim IT Manager responsible for development and implementation of UK IT driven policies integrated with US IT operations, corporate IT security & procurement of computer related equipment
Spearheaded US IT initiatives, including upgrade of existing Cisco infrastructure / ASA 5555 - X firewall / Catalyst C3850 switches / Windows Server 2012 R2 / Wireless APs / VPN - BT Pulse RAS deployment
Facilitated NYC Active Directory domain migration (integrated US support office into global domain)
Administered Windows Server 2012 R2 environment / Active Directory / AirWatch / Cisco / iOS / Exchange Online / Office 365 / macOS / SCCM / VMware ESXi / Windows 7/10 / Verizon Wireless
Developed support procedures structured on ITIL framework to provide improved support experience
Managed service requests via ServiceNow for 500 US based employees (200 remote sales representatives)

Confidential

IT Contractor

Responsibilities:

Provided executive level (C-Suite) support Active Directory / Mobile device management / Android / iOS / Microsoft Exchange 2010 in multi-site Windows Server 2012 R2 environment of 700+ users
Managed workflow and escalation procedures based on ITIL processes; ensured SLAs were met

Confidential

Systems Administrator

Responsibilities:

Maintained business vendor relationships with managed services suppliers and successfully implemented communication, computing & network infrastructure initiatives of expanding organization 500+ users
Administered Windows Server 2008 R2 environment / Hyper-V / Active Directory / Group Policy / RDP / DHCP / DNS / File Shares / OSX / Symantec / Windows 7 / VMWare ESXi 5.0 / vSphere
Administered Microsoft Exchange Online / Office 365 / Mobile Device Management / Android / Blackberry / iOS / iPhone SE/6/7 / Samsung Galaxy S6/7 / Verizon Wireless

Confidential

Deployment Specialist

Responsibilities:

Evaluated and tested Oracle Enterprise Single Sign-On application and development procedures used to verify application functioned according to user requirements and conformed to establishment guidelines
Trained 2000+ application users and responded to reports of application issues

Confidential

IT Contractor

Responsibilities:

Spearheaded Confidential newsroom Windows 7 deployment project - utilized & tested software packages via Altiris 6.9 DS to identify, patch, retrieve & upgrade 1000+ workstations
Facilitated enterprise-wide migration of Lotus Notes to Microsoft Outlook 2010 1000+ clients
Provided Tier 2 IT support and training on systems for end user computing devices - including desktops, laptops, printers & wireless devices via ITIL change/incident management process
Interacted with business end-users, service desk, engineering, IT information security, technology stack management, vendors & technology providers within a complex, fast paced business environment

Confidential

Help Desk Analyst

Responsibilities:

Supported Windows Server 2008 environments / Backup Exec / Bomgar / RDP / OSX / Windows 7
Provided executive white glove remote IT support to over 500+ hedge fund clients
Monitored and ensured client data backups Backup Exec succeeded; performed data restores